CIO Constituent Group

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January 18, 2013 | Floyd Davenport

Tim,

I'm not prepared to make a general case for a CIO position, but I thought I would make a quick point... as you have already mentioned IT touches practically every aspect of university business/life. In a previous position, I reported through different channels (administration struggled with what to do with IT). At first, I worked for education and I had an education filter from my representative in administration. My boss was only really concerned about education (appropriately), but I had to go back each day and support to the best of my ability and resources many other functional areas. Later IT was moved under Marketing... and I had a marketing filter from my representative in administration. My new boss was really only concerned about marketing, but again, I had to find time and resources to support other functional areas. At times it even created conflicts at the...

1 Comment

PC Utilization

January 16, 2013 | Theresa Rowe

We are also interested in solutions. Ideally, we'd like to break down the utilization data by location.

Theresa

---------- Forwarded message ----------
From: Kira Chernotsky <kira.chernotsky@uct.ac.za>
Date: Wed, Jan 16, 2013 at 3:48 AM
Subject: Re: [CIO] Performance evaluation solution
To: CIO@listserv.educause.edu

Dear CIOs,

At the University of Cape Town (in South Africa), we would like to assess the usage of PCs across our student labs so that we can identify if some of the labs are underutilised, which students use them most, etc.

Do any of you run any such systems?

We'd also be keen to have...

11 Comments

Performance evaluation solution

January 15, 2013 | James L. Bingham

What is your institution using for performance evaluations? A hosted product, a homegrown solution, or something else?

One area we’re investigating is SharePoint-based, with the thinking that its workflow and document management foundation would be a natural for a portfolio-type system. To scale it out to thousands of staff, though, would require quite a bit of custom development.

Any thoughts would be appreciated. Thanks.

James Bingham

Associate Vice Chancellor for Information Resources

Chief Information Officer

University of Kansas Medical Center

3901 Rainbow Blvd.

Kansas City, KS 66160

jbingham@kumc.edu

...

6 Comments

Panic Buttons

January 15, 2013 | Rebecca Ramos

Hi folks,

Have any of you had to put in Panic Buttons? Can you recommend sources?

Rebecca Ramos

Assistant Vice President Information Technology

rramos@providence.edu

401-865-2780

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12 Comments

Please Remove my email from CIO Digest list

January 15, 2013 | Nick Mehandziski

Regards,

Nick Mehandziski

Fulcrum Worldwide Inc.

636 Morris Turnpike, Suite 2J

Short Hills, NJ 07078

Cell: 973-494-1309

Office: 973-379-3050

Email: nick_m@fulcrumww.com

URL: www.fulcrumww.com

********** Participation and subscription information for this EDUCAUSE...

3 Comments

Version 2, Research Data Curation Bibliography

January 14, 2013 | Listserv Anonymous User

Message from cwbailey@digital-scholarship.com

Digital Scholarship has released version 2 of the Research Data Curation Bibliography. This selective bibliography includes over 200 English-language articles and technical reports that are useful in understanding the curation of digital research data in academic and other research institutions. It has doubled in size since version 1. http://digital-scholarship.org/rdcb/rdcb.htm Most sources have been published from 2000 through 2012; however, a limited number of earlier key sources are also included. The bibliography includes links to freely available versions of included works. If such versions are unavailable, italicized links to the publishers' descriptions are provided. It is available under a Creative Commons Attribution-Noncommercial 3.0 United States License. Digital Scholarship has also...

0 Comments

Remove From Listserve

January 12, 2013 | Listserv Anonymous User

Message from rbajko@ryerson.ca

Hello,

Please remove me from all your “CIO” listserve email lists. Thank you.

Cheers,
Rob Bajko
School of Professional Communication
Office: Rogers Communication Centre 380E
Ryerson University
350 Victoria Street
Toronto, Ontario M5B 2K3
Tel: 416-979-5000 ext 2753

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0 Comments

Kudos to the Microsoft Higher Ed team

January 11, 2013 | George Eric Matthews, Jr.

Dear all,

I want to thank the Microsoft Higher Education team for coming to our rescue. We issue Thinkpads to our students, and to date have transferred ownership to graduating seniors. Unfortunately, we failed to update our communications to reflect changes in the past year, and as a result we did not properly tell our soon-to-be graduates the steps they needed take to keep Microsoft Office. As a result, our grads were losing access to the university-licensed Office with no recourse but to purchase at retail.

I reached out to Jim Ptaszynski, Senior Director of World Wide Higher Education, at Microsoft and explained the bind we had created for our grads. He reached out to our Microsoft account team and they quickly helped us resolve the issue for our grads.

Microsoft did not need to do this, and it cost them sales to do so. But they saw an honest mistake by us and chose to intervene to prevent any harm....

0 Comments

Administrative rights on staff/faculty machines

January 11, 2013 | James Arnold

With the recent news surrounding things like JAVA vulnerability code found in the wild, I’m wondering how many of you currently allow users to have local administrator’s rights on faculty or staff machines?

If you do, can you explain if you’ve taken any precautions to minimize the exposure?

If you don’t can you discuss whether that decision was a difficult one to get approval on (if needed) and what you did to implement (local/group policies either using MS tools or perhaps a third party tool)

Thank you

Jamie Arnold

Binghamton University

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4 Comments

Diversity Plans

January 10, 2013 | Lynn Latimer Wilson

Colleagues,

At the University of Georgia, each unit has been charged with developing a unit diversity plan that aligns with the overall university diversity plan and strategic plan.

I am reaching out to this listserv to see if any of you might have worked on this type effort for your IT unit and would be willing to share your plans.

Thank you,

Lynn

Lynn Latimer Wilson, PMP, SSBB

Enterprise Information Technology Services

University of Georgia

178 Boyd Graduate Research Center

Athens, GA 30602

Phone: 706-542-0723

Email: ...

1 Comment

Web Consultants

January 9, 2013 | Thomas H. Carnwath

We used Segal + Gale to conduct the study leading to the eventual redesign of our current web site. They were very thorough. I have also used GFC our of Baltimore in a prior life who were equally good at testing the market, developing a strategy, information architecture and initial design. Given the magnitude of the project and the limited size of our web staff, we also engaged Northpoint to do the actual envelopment work on the site (using drupal). Tom Thomas H. Carnwath Vice President Technology and Information Services Hamilton Hall 320 South Broad Street Philadelphia, PA 19102 Tel: 215-717-6440 [cid:F2F67E3B-C6F6-4945-BA4D-7586E3300169] Need Assistance? Call Oops (215-717-6677) to get answers. OTIS will never ask for your personal information or password in an email. Never share this information with anyone. This message and any attachment may contain confidential or privileged information and is intended for the intended individual named as addressee. If you are not the...

5 Comments

Kpi and benkchmarking

January 9, 2013 | Andres Holguin

Hi all At this time we are trying to identify a good source to define our KPI but the important think is relate this KPI with our budget and try to benchkmark this KPI with other institutions. Thanks for your help ______________________________________________ Atentamente, Andres Holguin Coral Coordinador de Investigaciones Tecnológicas Dirección de Tecnologías de Información Universidad de Los Andes a-holgui@uniandes.edu.co Tel: +5713324480 Bogotá, Colombia ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

2 Comments

How do you track/manage training completion?

January 8, 2013 | David Lassner

We're developing something in-house to track acknowledgements (e.g., read and acknowledge a policy) and certifications (completion of training, including online) in LDAP for the whole university system as part of our identity management infrastructure. That way it can be readily integrated with our provisioning and deprovisioning processes where appropriate, including for sensitive systems/information. david

8 Comments

Parent Email Address

January 8, 2013 | Jake Holmquist

Recently, there has been a renewed interest on campus to obtain and store the email address of parents. Some of this information is gathered during the admissions process, however, many of our applications come through the "common app" and parent email is not a required field.

Are any institutions collecting parent email and how?

What purposes is parent email being used for?

- emergency contact?

- notice about student records / financial?

- general campus activities?

For institutions using parent email for "non-business" related contact, do you offer opt-out/opt-in?

Thanks in advance,

Jake

Jake Holmquist

Director of Information Technology Services

...

10 Comments

Ethics Training for IT Student Employees

January 8, 2013 | Patrick Dierschke

Would like to know if and what types of ethics / security training schools are conducting for their IT student employees who have high level access to information systems.

· Do they sign a policy statement, attend mandatory training, etc?

· Is it specific to IT issues, or more generic in nature?

Thanks for any information you can provide.

Patrick Dierschke

Coordinator Learning and Communications, Information Technology

Angelo State University

Member, Texas Tech University System...

1 Comment

Research Administration System Assessment/Selection

January 8, 2013 | Thomas Dugas

Hello all,

I wanted to reach out to see if anyone has recently (within 2 yrs. or so) gone through an assessment and selection of Research Administration Systems (Kuali Coeus, InfoEd, Click Commerce Etc.) and would be willing to share their results. We are currently looking at which direction we are going to go in this area for replacing our home grown system after 20 years and want to see if anyone else has gone through this process that we can get some experience from.

This was previously posted to the Research Computing Constituent Group so I apologize for any cross-post but I wanted to see if I could get some additional responses.

I’d be happy to share what I gather with anyone who is interested and may also be looking at this space.

...

6 Comments

ERP Gov - Terms of Reference.

January 8, 2013 | John McGrath

Colleagues,

I am in the process of refining the terms of reference for the executive level committee that oversees our ERP environment, primary ancillary systems, and data interfaces between ERP and ancillary systems. My institution completed a PeopleSoft implementation recently, and we are adjusting our governance model.

I would appreciate any links or examples you have for effective TOR for senior level committees (VP, AVP level) that consider strategic planning and prioritization related to integrated ERP environments.

As always, your help is much appreciated.

regards,

John

John McGrath

Chief Information Officer, Grant MacEwan University, Edmonton, Alberta, Canada
------------------------------------------

...

1 Comment

Stories from Superstorm Sandy

January 7, 2013 | Stephen diFilipo

Liz –

The sessions will not be streamed as I understand.

There are 2 sessions:

“Stories From SuperStorm Sandy” http://www.educause.edu/midatlantic-regional-conference/2013/stories-superstorm-sandy

“Lessons Learned From Superstrom Sandy” http://www.educause.edu/midatlantic-regional-conference/2013/lessons-learned-superstorm-sandy

I will post notes from both sessions.

Steve

...

23 Comments

IT as a Budget Black Hole

January 4, 2013 | Theresa Rowe

It does seem logical, but my experience indicates that there are factors that have to be considered with any charge-back model. As a result, over the years, I've tried to eliminate all charge-backs. Would your university commit to the budget without allowing exceptions?

One factor to consider is competition, in terms of perceived price-per-service. I use the word perceived thoughtfully, as folks outside central IT, without any deep understanding of technology, can analyze costs very differently from an experienced IT view. If your university doesn't enforce a centralized view of cost analysis, the price of your service and the price of what might appear to be the same service provided by an outside company can be compared by the client community. For example, a few years back we had charge-back long distance telephone service at the same time long-distance calls could be made on purchased calling cards. So the community...

70 Comments

Higher Education Enterprise Mobile App Conference

January 3, 2013 | Alisha Talley

2013 is bound to be the year for mobile – is your organization ready? Join your peers and industry experts February 4 – 6 to discuss mobile app strategies during the Higher Education Enterprise Mobile App Conference (HEEMAC) in Tampa, Florida.

HEEMAC will focus on providing a forum to address strategy, technology and usability in the realm of higher education mobile apps. Attendees can also take part in key collaboration opportunities with other higher ed professionals and experts in the field.

Is your organization about to launch a mobile app? Want to learn more about how to create and implement a mobile app? Launched an app already? Come share your insight! Even if you're just starting to think about a mobile app, HEEMAC is the prime opportunity to connect with other higher education pros.

...

2 Comments

Verizon vs. AT&T

October 5, 2012 | Mark Scott

For those of you that have a choice of both Verizon Wireless and AT&T Wireless for your campuses, which do you use and briefly explain any positives/negatives?

Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

Academic Freedom or Application Chaos: A Delicate Balancing Act

September 19, 2012 | Martin J. Golizio

Academic Freedom or Application Chaos: A Delicate Balancing Act

Join us for a Webinar on October 17

...

6 Comments

EMail Retention Policies

September 18, 2012 | James M. Maher, II

All,

Was wondering if anyone would be willing to share their e-mail retention policy. With FOIA requests, eDiscovery, etc., seems that we need to keep email access for longer periods of time. Do any of you use any kind of hierarchical storage models (online, near-line, long-term archival, etc.) regarding email?

I apologize if this has been brought up in the past, but if it has, maybe someone can point me to the thread (for some reason, my forum search keeps timing out).

Thanks...

6 Comments

ICPL Remotely ...

September 12, 2012 | Tracy Mitrano

For those able to attend this year, we are most excited to see and share the program with you face to face!

For those unable to attend, we are pleased to offer some of our keynotes remotely. Please consult icpl.cornell.edu site for more information, the schedule in particular is at: http://www.sce.cornell.edu/exec/programs.php?v=CPL&s=Schedule

Below are the links for the talks.

Cheers, Tracy

"The Humanities in and for the Digital Age"
Kathleen Fitzpatrick

http://cit.webcast.video.cornell.edu/Mediasite/Play/...

6 Comments

New to Higher Education and I.T. Strategic Plan

August 29, 2012 | James M. Maher, II

Good Morning Colleagues,

I’ve recently entered the exciting world of higher education, after working 26+ years in healthcare. I was even more excited to learn that there’s a true spirit of collaboration amongst those of us that try to do the best with what we have in I.T.

One of my first tasks, as you can imagine, is to draft our I.T. strategic plan. I was wondering if any of you would be willing to share yours, just so I have a starting point and can learn from those that have walked before me. One of you has already been so gracious, but my VP would like a sampling of 4-5 as a starting point. My e-mail is below if you’re more...

6 Comments

Issue #8

July 2, 2012 | Theresa Rowe

Moving on to Issue #8 on this holiday week:

http://www.educause.edu/ero/article/top-ten-it-issues-2012

Issue #8: Transforming the Institution's Business with Information Technology

Many institutions have already used information technology to achieve efficiencies. But "transformation" is a word du jour. Information technology allied with process reengineering and continuous improvement is the pathway to transformation. All aspects of higher education are being transformed, including teaching and learning, scholarship, research, institutional advancement, admissions, and administrative services. Information technology is never sufficient, but is almost always necessary, for those transformations to have both efficient and effective outcomes.

__________

I think this topic lines up tightly with the previous discussion about...

6 Comments

Mac Anti-malware Solutions

June 18, 2012 | Curt Braden

I know this has been talked about in the past but we are curious what you may be using today regarding anti-virus/anti-malware solutions for your Mac systems. We currently us Microsoft Forefront, Malwarebytes, Superantispyware, and Spybot for our PC's. Any suggestions regarding the Mac systems would be appreciated. We are interested in both free and paid solutions that have been a success for you and your university. Thanks [cid:CD7F5EC0-C79A-4A48-B3F8-1C07FEB2F4B1] Curt Braden Technical Services Manager, Information Technology Angelo State University Member, Texas Tech University System ASU Station #11020 San Angelo, TX 76909-1020 Phone: (325) 942-2333 Fax: (325) 942-2109 curt.braden@angelo.edu ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

New Educause Site / List Participation Info

June 11, 2012 | Theresa Rowe

Hi,

Have you checked out the new Educause web site today? Looks very nice, crisp and clean. Nice work, Educause!

For those of you wanting to adjust your list subscriptions, please go to

www.educause.edu

Click on Connect and Contribute, the List and Discussion Groups.

The lists on which you participate show with a red button MANAGE.

--
Theresa Rowe
Chief Information Officer
Oakland University

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

funny video on computer security

June 1, 2012 | Sam Brown

Is anyone aware of any amusing videos on computer security in the workplace? I’m specifically interested in something that would help motivate people to lock their workstations when they leave their work area. Thank you.

Sam Brown

UCLA Arthur Ashe Student Health & Wellness Center

IT Manager

(310) 206-6356

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

IT Candidate Screening Tools

June 1, 2012 | J. Alex Lang

Greetings!

Looking for thoughts, recommendations, and experiences with using online IT testing instruments as a way to evaluate the competency of potential candidates. My group his constantly seeking desktop support consultants, and we have had some difficulty finding candidates with the right technology experience and skill set. For our purposes, I'd be looking for a tool that can assess a candidate's basic understanding of networking, Windows and Mac support, basic IT concepts, client-server, etc. I'd guess that questions from CompTIA and Microsoft cert tests would be relevant for my need.

Does anyone out there have experience with anything like this, and/or possibly recommend services to consider?

Thanks in advance,

-Alex

J. Alex Lang

Sr. Manager, Desktop Support Program

...

6 Comments

technology Readings

May 30, 2012 | Frank Moore

Colleagues,

I have gone through the CIO listserv archives with not much success. One of my previous presidents assists with the AASCU New Presidents’ Academy and has asked me to supply a reading list that will give new presidents an overview of technology in higher education (challenges and so forth). I am hoping that some of you will have some great suggestions that I could use.

Many thanks,

Frank Moore

F. X. Moore III, Ph.D.

Vice President for Information Technology, CIO and

Chief Privacy Officer

Longwood University

201 High Street

Farmville, VA 23909

...

6 Comments

Immunization Tracking

May 14, 2012 | John Wical

How do you handle immunizations for students? Do you have a system to track immunizations?

I found several with a google search: American Databank, Verified Credentials, Certified Background, Mediease, Medicat, Medatrax, Nuesoft, Do you have any experience with any of them?

Do you put a hold on registration if immunizations are not met?

I’m especially interested in hearing from health science schools, like us, who need up to date immunizations in order to send students out on clinicals, such as nursing programs, etc.

John Wical
Director, Student Information Systems
Loma Linda University
jwical@llu.edu

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

6 Comments

Social Media - University policy.

May 12, 2012 | John McGrath

Hello everyone,

I am interested in your perspectives on policy development to guide the use of Social Media in higher education institutions.

Can you share your experience with this issue, and if possible point me to any existing policy/documentation you are aware of related to the use of social media tools by students, faculty and functional units in a university context.

As always, your advice and help is much appreciated.

John

John McGrath

Chief Information Officer, Grant MacEwan University, Edmonton, Alberta, Canada
------------------------------------------

mcgrathj@macewan.ca

...

6 Comments

Google apps migration

May 8, 2012 | Mark Scott

Can anyone recommend a good Google apps migration tool?

I am aware of this one: http://www.syscloudsoft.com/Online-Google-Apps-Migration.aspx, but $9 a pop is too expensive. I have several thousand to migrate.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

6 Comments

FW: E-mail Retention and Gmail

March 7, 2012 | Mark I. Berman

Ethan,

I think you and Kyle are making a very important point that retention policy has to address removal at the appropriate time as well as retention. My feeling is that every institution is going to have to come to grips with this in terms of what makes sense for that particular institution. My previous institution was a State University and we had to comply with the State retention policy for Massachusetts State Agencies. That ignored students but had very strict rules for employees with different retention policies based on the content of the messages. The rule of thumb was 5 years for messages involving decision-making (with lots of exceptions and caveats), but for messages to or from senior staff (VP and higher) the retention period was “permanent”.

Thankfully I’m now at a private institution where we can...

6 Comments

The Art of War Modified Quote - CIO situational awareness -

February 28, 2012 | Mitchel W. Davis

I have been thinking about this lately. What do you think? Victory depends on conditions that are always in flux. The leader must recognize a momentary advantage, capturing it as it arises. Such victories cannot be set aside for future use, nor can they be taught. These opportunities happen daily. How one takes advantage of them to move an organization forward is what makes a good leader better. One is never completely ready or informed when these decisions are made. It is more of an art than a practice. If done well, things just seem to keep moving and changing without issues. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

SPSS using Xen App

February 27, 2012 | Samuel Young

Hi all, Has any tried to use SPSS on Xen App? What was your result? God bless, Sam Young Chief Information Officer Point Loma Nazarene University Individualization ~ Achiever ~ Learner ~ Belief ~ Activator ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

Cloud-based multi-site authentication

February 17, 2012 | Greg Kozak

Has anyone found a good solution to authenticating across multiple cloud-based sites? We have been looking at a provider named PingIdentity to try to tie our sites together, but it’s expensive and it’s hard to get all the players to agree to using the Ping model.

It seems that our new business model is going to lead us to have more and more cloud-based solutions which need to interoperate well together in order to give our students a seamless experience (LMS, electronic library, ePortfolio, discussion forums, etc.). Most allow themselves to be branded fairly easily so that users will not notice that they’re going from one site to another, but very few are sophisticated in their use of web-based authentication standards like SAML. As a result, even though the sites look similar, each needs to ask the user to authenticate (potentially with a different...

6 Comments

Low cost storage solutions

February 13, 2012 | Kanaka Vijitha-Kumara

Hello,

We are looking at a low-cost SAN solution for our VMware server virtualization project. Does anyone have used Cybernetics iSAN-D (or miSAN-D) with snapshots? Any info is very much appreciated. Thanks.

--
Kanaka Kumara
IT Services
Eureka College, IL

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

CRM Systems in Higher Education

January 31, 2012 | Thomas H. Brennan

I am seeking information on effective CRM (Customer Relationship Management) systems that are being used in Higher Education. Would colleagues be willing to share their experiences or is there an information resource that I could tap?

Thank you for your consideration.

Thomas (Ty) Brennan

AVP for Technology / CIO

Salve Regina University

Newport, RI 02840

401-341-3232

brennant@salve.edu

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/...

6 Comments

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