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October 25, 2013 | Randall Alberts


                We are in the process at Ringling College of Art and Design to move registration for our continuing studies program into our Power Campus Student Information system. We are wondering if anyone has used a consultant or group that is familiar with Power Campus that could help us with processes and setting up the system. We have spoken to Ellucian, but wanted to see if there were also other resources available.




Randall Alberts, PMP

Assistant Director, Project Management

Institutional Technology

Ringling College of Art and Design

Sarasota, FL 34234


October 24, 2013 | Tunde Giwa
CIO Digest - 21 Oct 2013 to 23 Oct 2013 (#2013-266)

At the insistence of our auditors, we have a 120-day password expiration policy at our institution. We also enforce password complexity requirements and account lockouts after a certain number of failed login attempts. Our password aging policy is quite unpopular at our institution and our users take all sorts of measures like minor sequential number increments to cope. Who can blame them?


We have been researching this recently and the evidence seems mixed. There seems to be as good evidence showing the value of password aging as there is evidence showing that it is a big waste of time. I’d like to hear how you folks are handling this question.




Tunde Giwa

October 24, 2013 | James M. Maher, II

Good Morning Colleagues,


            We have recently purchased and implemented Ellucian’s Colleague Portal which is built on Microsoft’s Sharepoint infrastructure.  Coming from outside Higher Ed., I’ve seen Sharepoint’s capabilities leveraged in many ways including:


1.     Document storage (elimination of the legacy “mapped network drives”)

2.     Team collaboration site

3.     Forms

4.     Workflow

5.     Content Management (check-in / check-out)

6.    ...

October 23, 2013 | Theresa Rowe
There was a problem with the email generation for CDS notifications.  Some organizations may have received an email stating that they will lose access to CDS because the survey was not completed, even though the survey was completed and submitted.

Institutions that completed the survey in 2012, but not 2013,  will lose access to Core Data if the survey is not completed by 10/27/13.  Anyone who wants to confirm their participation can email

Theresa Rowe
Chief Information Officer
Oakland University
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www....
October 23, 2013 | Allan Chen
Anyone out there using dspace as an institutional repository?  We just launched and are hoping to connect with other schools to share knowledge, gain tips, etc as we move forward with it as a service.


Chief Information Officer
Menlo College
1000 El Camino Real
Atherton, CA 94027
v: 650-543-3889
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at

October 23, 2013 | Naveed I. Husain
Dear all:

Queens College, City University of New York is a public liberal arts college with over 20,000 students and 3,500 faculty and staff. 
That said, we offer wireless access all across our 77 acre campus.  To use our wireless service the student, faculty, staff, alums, guest has to provide credentials, usually their (AD Username and Password).
For guests, their e-mail address is provided and their bandwidth is throttled down providing slower Internet access.  That said our wifi is set up outside of our firewall and everyone basically has open access to the Internet. In order to use our internal applications additional authentication is required.

I want to move away from requiring any authentication as the only service our wifi is providing is direct access to the Internet. 

  1. Are there any schools offering unauthenticated wireless?
  2. Do...
October 20, 2013 | David Harris

Airplane musings.


If there were a development and deployment grid, and one axis was Technology and the other one was Practical use, it might look like the grid below.

So I ponder:

·         What percentage of our effort should be spent in each of the areas?

·         Into which quadrant do our current development/deployment efforts fall?

·         In which grid(s) would you rather spend your time?


Business/Education Use...

October 17, 2013 | Jonathan See
Dear Colleagues, As stable as CommonApp has been for years, it's recent troubles has led me to view it as a single point of failure. While I hope that a resolution is just around the corner, I need to start looking at options. If you are a CommonApp institution, what's are your thoughts? Continue with CommonApp? Replace CommonApp? Continue with CommonApp but also get another solution or develop a home-grown web application? Welcome your thoughts. Best, Jonathan See Chief Information Officer Pepperdine University ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
October 16, 2013 | Dan Terrio
Good afternoon colleagues: Would anyone have and be willing to share an RFP for an Enterprise Document Management/Workflow solution? You can reply to me directly at Thanks, Dan ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
October 16, 2013 | Margaret H. Knox
FYI, Let me shamelessly plug the Software Licensing constituent group. The Tuesday announcement from Microsoft was one of the main topics our group discussed last night at our face to face meeting and on listserve. Briefly, if you have covered your faculty and staff with MS Office Pro Plus, then as of 1 Dec you may cover, at no additional cost, all of your students using Office 365 cloud service as the management/download site. As I understand it, you can continue as you currently are, add this program, or work with Microsoft to replace an existing Office Pro Plus program for your students with this new program. So if you have covered faculty/...
October 15, 2013 | Listserv Anonymous User
Message from

What are some of the books you would recommend on online higher education (from digitizing F2F learning and the transformation inherent in those changes, to design, content, deployment, management....all of the above). I know the topic is hopelessly broad, but if you had only one or two on your shelf that were helpful, what were they?

Putting together a reading list for yours truly...want to do some online education right.

Rick Bauer
Managing Director, Technology
Open Networking Foundation

Rick Bauer
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
October 15, 2013 | Michael Hizny



At Binghamton University we have always provided centralized printing for the departments that we support.  We cover the cost for the printers, maintenance, supplies, etc.  This is not a trivial expense in the age of budget cuts and reduced staffing levels.  Now that our main printer has finally died, we are looking at either replacing this or possibly no longer supporting centralized print services by letting the departments print their own letters or contracting out with an external company like Kinko’s.  Are other Universities still providing print services for their campuses?





Michael Hizny

Binghamton University


October 14, 2013 | Peter D. Shoudy

I apologize in advance for using this listserve for a technical/logistical question, but I suspect others may be encountering, or about to encounter, this question.


I have downloaded my schedule and opened it in Outlook and on the iPad but all the times appear to be mountain time;  they are neither the published session time or my time zone.  Also, all the sessions seem to have the start and end time the same and therefore the appointment has no duration.


Any suggestions are welcome.


Hope to see you tomorrow in Anaheim.



Peter Shoudy



Peter Shoudy

Chief Information Officer...

October 11, 2013 | Anne Milkovich

Hello all,


Montana State University has announced its search for a Chief Information Officer, at the link below. Please help us spread the word to interested prospects! Our CIO reports directly to the President, sits at the VP table, and is viewed as a valued partner in achieving the land-grant mission of the University. In his 11-months tenure, the late Dewitt Latimer reminded MSU of what a CIO can do and organized the house to deliver on it. We struggled, we overcame, and we are ready to rock. President Cruzado seeks a strategic CIO who will position us as an innovator in higher education technology at the national level—for the right individual this is a golden opportunity to bring a dark horse to the front of the pack. Please send us the best! PS I will be at Educause next week and my cell is 406-223-2013. If anyone is interested in chatting about this position please seek...

October 11, 2013 | Susan Grajek
Thanks to so many of you, the 2013 EDUCAUSE Core Data Survey (CDS) has more participating institutions than last year. Thank you to the 881 institutions who have participated in the 2013 survey! We know that several of you have asked for an extension and are still working on the survey. If you would like to complete the survey, but didn't quite have enough time, please email us at to request an extension. (I'm also told it may not be too late for new institutions to participate.) Why do institutions participate? * As a self-study * To benchmark against the past (trending analysis) * To get started with metrics * As an insurance policy (so that they have data at their finger-tips if they need it) * To share their successes/experiences with others * To access CDS data for other reasons How are institutions using the data? * To communicate the value of IT * To benchmark budgets * To benchmark staffing * To compare...
October 11, 2013 | Mitchel W. Davis
My big issue is proposing programing support for High Performance Computing. We presently have a very active HPC, CPU and GPU research and teaching solution but faculty are running up against a time crunch. We need a high level person who can support both GPU/CPU programming and the development and setup of open source applications. This is becoming more of an issue as the HPC use moves out of science into other areas of research at the College. This is happening rapidly because of the Computational and Digital Studies Degree the College started offering this year. Does anyone else have a lab position for such a person. Would you be willing to share it with me? ________________________________________________________________________________ 1. I do believe that IT is a business and should be run like one. There isn't a technology position at Bowdoin that couldn't be outsourced to a tech firm. IT should be performance rated on how well everything works and what your clients think...
October 11, 2013 | David Weil



I’m writing to request some suggestions to help us identify some independent consultants who would be able to assist us with developing an institution-wide data repository strategy, as part of the College's comprehensive BI/analytics solution. 


Specifically we are looking for a consultant to help educate us as to the current and future direction of the industry with regard to institution-wide data repositories (data warehouse or similar), and work with us to review, develop and recommend at least 2 possible data repository solution options for final consideration.  The solutions could include building our own data warehouse, 3rd party solution(s), a combination or some other option.

Have any of you worked with firms that you would recommend?...

October 11, 2013 | Sharon P. Pitt



Are any of you struggling with how to handle discovery issues related to the use of personal phones for university use when employees are receiving a stipend for cell phones?  In particular, how would employees and the university handle requests for information on university activities conducted on personal phones as related to a FOIA request and subpoena? 


Our legal counsel believes that employees should proactively retaining records (text, email, etc.) associated with personal communication device use related to business activities.  In particular, it seems that producing records will be the responsibility of the employee, should a FOIA request be made or subpoena enacted.  On the flip side, it is the responsibility of the university, in legal counsel estimation, to indicate what records...

October 10, 2013 | Listserv Anonymous User
Message from

Good afternoon!


We are looking for your feedback on what your institution currently has as a portal solution.  In addition, we are interested in your takeaways and lessons learned from your implementation and use.  We have put together a quick survey that consists of a few related questions – we plan to share the results of this survey with the CIO listserve.


Please take a moment to complete our survey and share your valuable feedback!


The survey can be found here:



Thank you!


October 9, 2013 | Steven Burrell
Today is the deadline for submitting your Campus Computing Survey response. If you haven't finished, take 30 minutes and provide facts that are readily available or finish off those last few items.  It's time well spent.  Case in point, I had the opportunity to use the survey data in a meeting yesterday to discuss some key issues with faculty senators.  There's no better tool than good data to evoke rational thought and productive dialogue around tense issues and to overcome thought inertia.  As a result, we're moving forward today... - Thanks Casey!  

Steven C Burrell
Vice President for Information Technology and Chief Information Officer
Georgia Southern University
1770 Southern Drive * Statesboro, GA * 30458
Office: (912) 478-1294
Google Voice: (912) 225-9747
********** Participation and subscription...
September 9, 2013 | Jeff Sabin

Hello all,


We are creating a new Information Security Officer position for the University and are curious if anyone has done anything similar recently? We’re working on the actual job profile and job description and it would be helpful if anyone might be willing to share similar types of documents with us. On a related note, for those institutions that already have a role like this in place, can you share where this position falls within the organization in terms of reporting structure and how valuable you’ve found this role to be in a higher education setting?


All input is most welcome as we work to define this position, effectively grade it with HR and finally determine where this position will fall within the organization.


Many thanks,

September 3, 2013 | Gabriel Youtsey
Colleagues, We are looking at options for a campus-wide Student Advising System, and would like to ask for your input on what systems you are using, and what vendor or open-source products you have considered.  We are happy to compile the results and share with you if interested.  I know Student Advising can mean a number of things, so I've defined the elements that are important on our campus.  1. Do your campus currently have a Student Advising System or considering one? If so is it homegrown, from a vendor, community-based or other? 2. Which elements below does your campus Student Advising System have? Please list the product or system name that performs this functionality for the elements listed below. - Degree certification / Degree Audits - students and staff counselors can assess their path to graduation for their major at any given point - Appointment scheduling - students can book online appointments with counselors - Advising tracking - staff counselors and other...
August 5, 2013 | John Dunning
Our campus is a union shop and we always had a devil of a time adapting titles in a timely manner to fit the workload needed, so two years ago we stripped everything in IT down to four titles:
IT Technician (yea - I know - redundant)
IT Specialist
IT Analyst
IT Lead
We can then make team assignments without actually changing job title and those assignment designations go on business cards, etc.
The four titles are based on skills pervasive across the IT discipline: troubleshooting, team participation, team leadership, requirements analysis, systems analysis, etc. 
We would catagorize the position you're describing as:
IT Analyst - Systems Team
John D.

>>> Daniel Faulk <dfaulk@WASHJEFF.EDU> 8/5/2013 9:43 AM >>>
May 3, 2013 | Listserv Anonymous User
Message from

Good afternoon colleagues,


We will soon be offering some IT courses that require students to access various servers and databases from off-campus.


I’m curious how others grant such remote access.  Do you use VPN, RDP, special software?


Thanks in advance for your feedback.

Dennis Thibeault

CIO, Curry College

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at

April 25, 2013 | Paige Francis

Good morning,


We need a concise asset disposal policy. At Fairfield, we have a form that needs to be signed off by finance to dispose, but at that point we can do what we want with the defunct equipment. We’re donating, we’re pitching, and we’re debating selling. We need consistency. Does anyone have a policy (or procedure, or both) they love that addresses technology equipment disposal?


In addition, the question has been raised at computer refresh time, “Can I keep my old computer?” Does anyone allow this? If so – policy/procedure? Do you charge? Do you wipe clean?


Thank you for any input – I welcome all feedback.



Paige Francis...

March 27, 2013 | Patrick J. Burns
Mark – we started with * quite some time ago, and found it did not have the features and functionality it needs for an enterprise deployment. So, we evolved to sipXecs, see It is very affordable (even downright inexpensive), comes with a site license, is OS agnostic, and we have already transitioned about 2,500 of our 7,500 total phones. 

We can provide additional info, if you'd like.

-- Patrick J. Burns
Dean of Libraries & VP for IT
(970) 491-1833 (Work)

From: <Berman>, Mark <mberman@SIENA.EDU>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <CIO@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, March 27, 2013 7:50 AM
March 13, 2013 | David A. Bantz
My purely personal and "gut" response:  This policy appears carefully to avoid providing any assurance or expectation of privacy or reliable service to users while asserting users' responsibility for any use to which the institution may object.  In contrast it reserves authority of the institution for virtually any access to data in individual email accounts while absolving the institution of any responsibility ("Users utilize such Resources at their own risk").  I presume this is within legal bounds, but I would expect users to be dissatisfied and/or adopt external email services whenever possible.  

David Bantz

On Wed, 13 Mar 2013, at 06:22 , Theresa Rowe <rowe@OAKLAND.EDU> wrote:

I expect that at some point someone at our...
March 6, 2013 | Trent Carroll

For those of you that are on Live@EDU. Have you found a solid way to get Microsoft support to properly escalate an issue and see it through to resolution?


We’ve had a ticket open for a problem with the University president’s calendar for almost three weeks now. Supposedly they have escalated the ticket, but for the last three days we are still only hearing back once/day if that and each day being told that we should expect an answer by end of day.


Trent Carroll

  Interim Director, ITS and Director, Enterprise Systems

  Houston Baptist University



Online Service Desk:

February 5, 2013 | Jeremy Pinquist

Greetings all,

We recently received our first “Early Settlement” style DMCA notice, and were wondering if anyone treats these notices any differently from C&D letters.  Due to certain limitations we are in the process of eliminating, we were only able to narrow down to 2 the number of students who could be responsible.  With the usual C&D, if we’re unable to narrow down the incident to one user, we notify all users detected of the infringement and follow our usual procedures with each of them. However, with this notice, the complainant requires action on the part of the infringing party, and we’re unsure how to handle it.   Has anyone been in a similar situation or received any guidance from a legal expert on how to proceed? 


Jeremy Pinquist

Network Manager

January 31, 2013 | John J. Suess
Interesting that this link is not mobile friendly:-)

I do appreciate the educause is making there website more mobile friendly! I assume the library material comes from a different content system.

This shows us all how hard it will be to make the transition and why a strategy now is an important first step

Thanks for sharing

Jack Suess
Sent from mobile 

January 25, 2013 | Gary Hammon

We are considering DocAssist as an imaging solution for Admissions Applications, and then perhaps for Financial Aid. We receive most of our applications through the Common Application.

It would be helpful to know if this general purpose tool ( ) is in use for any similar business functions at any other schools. I was a little surprised that the account representative did not know of other institutions using the product.

Thank you for any feedback or alternative recommendations.


Gary Hammon
Newbury College
Brookline, MA

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at

January 24, 2013 | Kyle Johnson
Rob, I've stepped into a role similar to where you are. Our IT organization is good at the utility computing, but has a reputation for not really working with the faculty/staff very well. I've been focusing on a few things (based on a report we had done by an outside consultant before I got here). 1- Enhancing our educational technology (and support for it). 2- Creating a formal governance process so everyone feels the have a voice and are involved in the IT decision making process. 3- Develop a customer service focus. As Gene said, much of the utility portions can be done by anyone, but an organization with a customer service focus and a willingness to work with faculty and staff to help them be successful can't really be outsourced. 4- Documenting systems of record for all our data types and integrating systems where needed. This is a pretty big one, as we have many unconnected systems with conflicting data. 5- Focus our limited investments on things that provide a...
January 8, 2013 | David Lassner
We're developing something in-house to track acknowledgements (e.g., read and acknowledge a policy) and certifications (completion of training, including online) in LDAP for the whole university system as part of our identity management infrastructure. That way it can be readily integrated with our provisioning and deprovisioning processes where appropriate, including for sensitive systems/information. david
November 16, 2012 | Ganesan Ravishanker
Hi All

   I am still waiting to be accepted into the North America Google Apps group which is where I hear a lot of Google Apps for EDU discussion is taking place. While I wait for that...

   I read: It is not clear to me whether this now means Google+ has been made into a Google Apps for Education application (and not just the consumer app). It is confusing because it also talks about the Premium. Thanks in Advance.

-- Ravi
CIO, Wellesley College
Google Voice - 860-631-RAVI

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
August 13, 2012 | Ganesan Ravishanker
Hi All

   I am just curious to know why this year's conference dates were chosen to coincide with the Election week.

-- Ravi
CIO, Wellesley College
Google Voice - 860-631-RAVI

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at

July 9, 2012 | Theresa Rowe
Counting down on the Top Ten IT Issues 2012:
Issue #7: Funding Information Technology Strategically

The IT funding issue is an ongoing conversation, not a problem that can be resolved conclusively. In addition to the general financial squeeze that educational institutions currently feel, other important factors are influencing campus IT funding. As IT resources are becoming more decentralized—putting resources where they are needed—the IT funding big picture becomes more difficult to see clearly. For similar reasons, it is very important that IT funding is not viewed as unrelated to other academic and operational decision-making about funding. Information technology serves the mission of the institution; strategic decisions about funding can be made only when the relationship between technology...

June 15, 2012 | Travis Wooley

We are wanting to offer Google Apps to our students under a Terms of Service that includes FERPA protections, etc. Does anyone already have such agreement they are willing to share? Or any advice on the process of negotiating a custom Terms of Service?


Travis Wooley

Director of IT

Florida Hospital College of Health Sciences



********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at

May 16, 2012 | Randall S. Jobski



I have been struggling since I started in HE (~4 yrs now) getting a respectable number of qualified applicants to apply for our IT positions.  These are good, challenging positions with decent pay and solid benefits, and yet, I don’t get nearly the number of qualified applicants (let alone applicants at all) that I would expect for the types of jobs I am posting.  I believe our HR department is “advertising” these IT postings via the same channels that they advertise all postings for the College, and that got me wondering what everyone else uses to get the word out that they have an opening in IT they are trying to fill.


I understand that there are some powerhouse institutions that people regularly watch for postings that they can jump on – in our immediate area that would likely be...

May 3, 2012 | David L. Smallen
In late April our CFO received a formal looking letter from ASCAP (American Society of Composer, Authors and Publishers) the music association, threatening proceed with legal action because we haven't signed a campus-wide agreement for using music; "If this issue is not resolved by May 31, 2012, ASCAP will be forced to proceed with a formal investigation, which could lead to legal proceedings regarding copyright infringement." If I recall correctly we pay the licensing fees for performances, choral groups, etc. I seem to recall that this kind of threat was happening a few years ago. Their letter says "Please understand that your institution remains unlicensed and is therefore infringing upon the copyrights of ASCAP member songwriters and music publishers, and has been so infringing since July 1, 2007." What is the status of this on your campus? Dave ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found...
March 12, 2012 | Shaun H. Cooper
I just had a sobering conversation with Adobe about their licensing requirements under a Virtual Device Interface (VDI). Essentially, we would have to move to their ELA licensing program which charges out by student and employee FTE. In looking at Microsoft Campus Agreement, I anticipate that VDI deployments would also require that the institution maintain a license that also covered the entire FTE structure. I'd like to hear from those who are considered or deployed VDI and what sort of licensing issues you are facing. In particular, if you are now using VDI, did you already have students covered in your license agreements? If you are in VDI, have you been able to solve the licensing issue that is not based on FTE? If you are considering VDI, do you have creative solutions about licensing so that you are not faced with an FTE multiplier? -- Shaun Cooper, Ph.D. Chief Information Officer and Associate Vice President New Mexico State University (575) 646-2026...

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