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September 13, 2013 | William E. Lewis

As an old time CIO at Arizona State University, whenever I had a question as to what is going on as far as technology at schools across the country, I would post to this list and always got great information.  So when my daughter, who teaches at a small liberal arts school in the mid-west, called and asked me about e-portfolios I thought of this group.  She has been asked by her president to investigate what is out there as far as e-portfolios  so they can look into the feasibility if making something available to their students and faculty.


Any input you can provide will be greatly appreciated.






William Lewis, Ph.D.

Emeritus Professor


September 13, 2013 | Mark I. Berman
Quick question:

Can any of you who use Expresssion Engine as your web CMS recommend a consultant or consulting firm that is good with that system? We are looking for someone to develop a migration tool from our old CMS and assistance with integration.


 - Mark
Mark Berman, Chief Information Officer
Siena College
515 Loudon Road
Loudonville, NY  12211
(518)782-6957,  Fax: (518)783-2590
Siena College is a learning community advancing the ideals of a liberal arts education, rooted in its identity as a Franciscan and Catholic institution.

CONFIDENTIALITY NOTICE: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and...
September 11, 2013 | Nathan Nolen

We have begun discussions on implementation of a data warehouse.  We are a Banner school.  As we begin our initial phase, I'd like to gather as much information as I can.  For those that have already done this, here are some questions that would help us on this initiative:
  • What company or consultant did you work with to implement your EDW?  Would you recommend them?
  • What do you use for ETL?
  • What reporting tools have you incorporated into your solution?
  • What would you do differently (lessons learned)?

Nathan Nolen | Interim Vice Chancellor for Information Services
University of Arkansas at Little Rock | Information Technology Services
501.916.3010 | | ...
September 10, 2013 | Matthew S. Burfeind
We've been asked by our president to implement an online photo directory of faculty and staff, but I haven't seen a lot of examples that I can point to of people doing this successfully. Perhaps some are available only behind a firewall or a portal? 

If anyone is doing something like this, I'd love to hear about your experience. We're concerned not just about how to do it technically, but how to manage privacy and opt-out issues.


Matthew S. Burfeind
Interim Chief Information Officer
Massachusetts College of Art and Design
621 Huntington Avenue
Boston, MA 02115
617.879.7872 (p)
617.879.7979 (f)

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September 10, 2013 | Jill Forrester
Hello All, What appliances or services you are using to power your institutions web site's search capabilities? The pros and cons of your selection is appreciated! Thanks in advance. Jill Jill M. Forrester Associate Vice President Library and Information Services Dickinson College Email: -- View this message in context: Sent from the EDUCAUSE CIO Constituent Group mailing list archive at ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
September 9, 2013 | Jeff Sabin

Hello all,


We are creating a new Information Security Officer position for the University and are curious if anyone has done anything similar recently? We’re working on the actual job profile and job description and it would be helpful if anyone might be willing to share similar types of documents with us. On a related note, for those institutions that already have a role like this in place, can you share where this position falls within the organization in terms of reporting structure and how valuable you’ve found this role to be in a higher education setting?


All input is most welcome as we work to define this position, effectively grade it with HR and finally determine where this position will fall within the organization.


Many thanks,

September 5, 2013 | Curtis D. White
Greetings!  I would be interested in hearing from campuses that have implemented two-step authentication for for Google Apps.  We are considering this but would like to know what problems it creates and if there are mobile devices that are incompatible or more problematic than others.   




Curtis White

Vice President, Information Technology
Ashland University
Skype: cltrwhite
Security Reminder: Always protect your online credentials and never share your login information with others.  Information Technology will...
September 4, 2013 | Floyd Davenport

I'm in the process of writing an RFP for a data management/reporting project.  As part of the project, we are looking for assistance in the design and development of a number of high priority reports that can be accessed and customized by university decision makers.

We are a Banner school and make use of ODS and Argos.  We are considering the use of EDW, but have not committed. 

The writing of the RFP has proven challenging, although we are now making pretty good progress towards narrowing the scope of work and defining specific objectives.  :)

The RFP has two objectives
  • Analyzing numerous existing stand-alone reports to be redesigned and developed into a more integrated and flexible reporting environment (Argos).
  • Loading...
September 4, 2013 | Mitchel W. Davis
Wireless Networking Services [Mitchel Davis] 1. Is technology strategic to your institutions academic mission. 2. Are you meeting or exceeding faculty and student aka(client's) wireless access expectations? 3. When your institution decided to provide wireless as a service did it understand that it was a lifelong commitment in resources? 4. Did it understand going in that in 3 to 8 years there was going to be a replacement cost that equaled or exceeded the existing installation? 5. Does your institution understand that not providing adequate or exceptional wireless coverage and bandwidth will only remain that way until your clients force an upgrade. Why suffer at the back end of the inevitable stumbling toward a known future? You will be seeing this message a lot over the coming years. Trustees approve upgrade of Penn State's wireless capabilities May 3, 2013 UNIVERSITY PARK, Pa. -- Penn State's Board of Trustees voted today (May 3) to approve a multi-phased upgrade to the...
September 3, 2013 | Gabriel Youtsey
Colleagues, We are looking at options for a campus-wide Student Advising System, and would like to ask for your input on what systems you are using, and what vendor or open-source products you have considered.  We are happy to compile the results and share with you if interested.  I know Student Advising can mean a number of things, so I've defined the elements that are important on our campus.  1. Do your campus currently have a Student Advising System or considering one? If so is it homegrown, from a vendor, community-based or other? 2. Which elements below does your campus Student Advising System have? Please list the product or system name that performs this functionality for the elements listed below. - Degree certification / Degree Audits - students and staff counselors can assess their path to graduation for their major at any given point - Appointment scheduling - students can book online appointments with counselors - Advising tracking - staff counselors and other...
September 3, 2013 | Timothy A. Pierson



We are looking at moving to a pay-for-print model that is outsourced where the vendor provides the printing kiosk, allowing us to get out of the student printing business altogether.   We have considered placing semester quotas on students; giving students a certain amount of free prints per term and then charging for overages; and, of course, charging students for any printing on a fixed cost per page.  Although any of these are viable, the executive team would like for the business office not to have to manage any pay-for-print option.


I would like to hear if anyone has outsourced student printing altogether and there experience, good or bad.






September 3, 2013 | Theresa Rowe

Continue the Top Ten Issues discussion and help Educause identify and consider issues that are real and important on your campus -


Share Your Opinion on the 2014 Issues

During the 2013 EDUCAUSE Annual Conference in October, the IT Issues Panel will invite higher education IT leaders to provide input into the creation of the 2014 Top-10 IT Issues list. The 2014 list and related resources will be featured in the March/April 2014 issue of the EDUCAUSE Review and EDUCAUSE Review Online. Ensure that your voice is heard and your issues are covered – share your opinion in the brief survey coming in October.

September 3, 2013 | Danny M. Kemp

Is anyone on this list in the process of implementing or running Encompass from iModules for alumni and donor engagement?  If so, will you share your experience either off-line or to the list?





Danny M. Kemp

Vice President for Information Technology & CIO

Radford University

P.O. Box 6888

Radford, VA 24142

Office   540-831-7167

FAX     540-831-6217

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September 2, 2013 | Theresa Rowe
And finally - the top issue.  Does this issue have an impact on your campus as you start classes this fall?

Issue #1: Leveraging the Wireless and Device Explosion on Campus

Not long ago, higher education institutions were recognized as leading-edge if they were actively pursuing one-to-one computing initiatives to ensure that each student had access to computing resources and, increasingly, to the Internet. Now it seems that having only one device that can access the Internet is an exceptional situation. For example, Ohio University reports that the average student brings two devices to campus, and Cedarville University's unpublished logs show that Internet access on any given day can come from more than 9,000 different devices on a campus with a student and employee population of less than 4,000.5 The 2013 EDUCAUSE Center for Applied Research (ECAR) study on the Bring-Your-Own Device (BYOD) trend estimates that...

September 1, 2013 | Steven C. Corbato
Have any IT organizations out there tried to implement their own conflict-of-interest and/or intellectual property policies above and beyond the general campus ruleset?  In particular, we'd be interested in pointers to any such policies that have been deployed and feedback on how well they're working.

Our institution is very technology transfer oriented, and the existing campus CoI/IP policy framework seemingly is geared toward enabling spinoffs from externally funded faculty innovation.  For staff in our central IT organization, which has an increasing focus on both using and developing open source software, we are sensing the need to develop more specific policies.

Thanks for any insights,

Steve Corbató
Deputy CIO
University of Utah
August 30, 2013 | Edward A. Garay
Congratulations to Stephen Landry and Paul Fisher for seeing their latest iteration of Seton Hall’s Mobile Computing Program come to fruition.
I am convinced the new hybrid convertible Windows 8 tablets will enrich Teaching & Learning at Seton Hall, and facilitate a wide range of new ubiquitous learning opportunities and digital campus applications.
Nice WSJ article:
Greetings from Chicago,
--- Ed
P.S. -- In 2002 I/we tried to launch a Digital Backpack initiative at UIC, but unfortunately, failed.
August 30, 2013 | James M. Maher, II
Fellow Colleagues,
           We are considering creating/amending our purchasing policy to ensure any software and/or hardware purchases are Section 508 compliant (accessible to those with disabilities).  We want to mandate that 508 compliance requirements are included in the RFPs of any electronic and information technology related procurements.   
            Has anyone done this?  If so, would you mind sharing your policy(ies)?   Thanks in advance.

Kind Regards,

James M. Maher II
Executive Director of Information Technology Services
Saginaw Valley State University
Information Technology Services
7400 Bay Road
University Center, MI 48710

August 29, 2013 | Joanne Dehoney
Each year two new board members are elected by members, and this year's election is about to close. Tomorrow, Friday August 30th, will be the last day to vote, with the poll closing at 11:59 p.m. MT. Please be sure that your institution's interests are represented by casting your vote. Clicking on any of the candidate names below will take you to the election website: * Bill F. Hogue, Vice President for Information Technology and Chief Information Officer, University of South Carolina * Marc Hoit, Vice Chancellor and Chief Information Officer, North Carolina State University * Laura Patterson, Associate Vice President and Chief Information Officer, University of Michigan * Kay Rhodes, Associate Vice Chancellor and Chief Information Officer, Texas Tech University System Your vote matters! Please submit your ballot by Friday, August 30. Thanks, Joanne Joanne Dehoney Chief of Staff EDUCAUSE Uncommon Thinking for the Common Good 1150 18th St. NW, Suite 900,...
August 28, 2013 | Theresa Hvisdock

I'd be interested in hearing from anyone that has engaged a consulting group to assist them with assessment of technology help desk strategy and business model and processes. Rider currently operates a Help Desk with limited staff and student resources during business hours and partners with a third party vendor for after hours support and and incident tracking solution.

-- Theresa R. Hvisdock Director of Planning, Consulting & Help Desk Office of Information Technologies Rider University 2083 Lawrenceville Road Lawrenceville, NJ 08648 (609) 896 - 5000 x7370 (609) 896 - 3958...
August 28, 2013 | David Gansz



Having inherited an institutional website instance built on CMS Made Simple ( and hosted by an ISP off campus, I’ve been charged with bringing it back under our roof and using something more secure and versatile.


Any experiences migrating CMS-MS content to a new platform?  With limited funds available and looking to leverage existing technology, the thought of SharePoint as a front end has crossed my mind.  Any opinions there?


Finally, the opportunity exists to fold a student portal initiative into the mix.  Open to suggestions…


Many thanks in advance.


February 24, 2012 | Linda Brawner
We are considering adopting Microsoft SharePoint to, among other things, provide real time collaborative workspace for our students.  I've been hearing that this is a product primarily used in the corporate sector.  Are any of you using it at your institutions?  If so, is it the academic or administrative side of the house?? or both?   Any feedback on how its being used would be greatly appreciated



Linda Brawner M.ED
Director of Educational Technology Services
Marygrove College
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February 10, 2012 | Gary Hammon

We currently outsource our Facilities operation to Aramark.

I am considering whether or not the college  should provide equipment and services to the Aramark employees e.g. cell phones, computers, printers, and desktop support.

Any policy recommendations or insights on generally accepted practices would be most helpful.

I will plan to summarize results and post back to the listserv.

Thank you for your help,


Gary Hammon
Newbury College
Brookline, MA  02445
617 730-7135

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December 12, 2011 | Mohamed A. Elhindi

Recently we have been asked to look into the possibility of including the students  photos as part of D2L class list and part of the  class list that part of the students information system (SIS). If any of you  have the students’ photos as part of SIS  or D2L, can you share with us any FERPA issues you had and how you managed to overcome them?



Mohamed A. Elhindi, PhD

Assistant Vice Chancellor- Chief Information Officer

University of  Wisconsin-La Crosse

1725 State street

La Crosse, WI 54601, USA

Phone:  608-785-8662|  Fax: 608-785-8306


Please note the University will NEVER ask you to send your password via an email message. If you received...

December 1, 2011 | Raechelle Clemmons



Our college librarian wants to implement a library privacy policy which covers the use of library computers. I believe it’s directly contradictory to most institutions’ AUPs (we have an old one, but I’ve been looking at others to re-write ours).


Here’s the proposed text of the library privacy policy (highlights by me):


In accordance with common standards of privacy, the Code of Ethics of the American Library Association, and the California Government Code (Sections 6267 and 6254), we recognize that the library records of Menlo College students, faculty, staff, and other library patrons are confidential.  These records include, but are not limited to, circulation records, interlibrary loan records, and information stored by patrons on the Library's computers....

November 22, 2011 | Gary O. Roberts
Colleagues, I suspect that you may not know the answer to this question, but I am hopeful that you will forward this message to a staff member who will. One of our PC Technicians is interested in subscribing to a general higher education listserv that covers computer management in the enterprise, computer imaging, software and hardware troubleshooting, workflow, etc. I am always interested in encouraging my staff to dialog outside of our institution. As a result, I volunteered to assist him in finding such a forum. Can you suggest an active listserv in this subject area? Gary ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
November 18, 2011 | Mitchel W. Davis
My guess is that this is a new CIO position and not just a replacement of an existing one. To determine if a person from the existing organization would even be considered for this position, you should answer these questions. Why has it been determined by the administration that this position should be created? Where does this person report and what powers will he/she have to create transformational change? Is the person a director for just IT or projected to be an institutional leader for the whole organization? Is the existing culture part of the problem that needs to change? Transformational leaders are not usually siting around in existing organizations just waiting to be promoted. If your organization really wants to transform itself then don't play it safe and pick someone who fits into that culture. Have any of you been in a similar situation? I have been the first CIO for organizations that wanted change three times. The organization created the new CIO position to be...
November 14, 2011 | Travis Wooley

We are currently managing our departmental passwords (think service accounts, online services, etc) in keepass (an encrypted password management tool). However, it is clearly not for enterprise. There can only be one password, there is no way to control access or audit what has been viewed, etc. I’d love to have a tool that can do all of those and still store the passwords in a trustworthy way.


What are you using to solve this problem?


On a related note do you have a password strength/rotation policy for service accounts? (i.e. Accounts used by computers for computers, say the account that runs scheduled tasks on some server somewhere.)

Travis Wooley
Director of Information Technology
Florida Hospital College of Health...

October 26, 2011 | Christine Haile



We were fortunate this year to able to send 12 people to Educause, including 6 first-timers, and some of our younger staff. Everyone got energized, attended great sessions, met new people, came back full of ideas. We are going to hold a debriefing on Friday to share our experiences and how we can put some of what we learned into practice. But, yes, we are also back at work…and you know how the buzz and promise can dissipate quickly.


Do any of you have good practices to share on how we can convert all that new knowledge and enthusiasm into our ongoing work? This is a phenomenon not exclusive to Educause; it can happen anytime someone returns from a professional development activity, a visit to another campus, or whatever.


It’s clear we need a better...

October 7, 2011 | Stanley Gunn
An opportunity may be presenting itself to build out a new data center in a large, existing space in the next 1-2 years. Has anyone built/renovated a data center recently? Any advice? Especially regarding a rough-order-of-magnitude cost? We are going to have to run some fiber to the new location anyway, so I'm mainly looking at specific costs for the data center itself -- electrical, HVAC, UPS, other infrastructure. If you've built out using new "green" technology that would be a plus, too.

Stan Gunn

Associate Vice President
Information Technology
Austin Community College

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September 25, 2011 | Kenneth C. Green

Dear Colleagues,

The 2011 Campus Computing Survey is now underway.  The results of the 2011 survey are scheduled for presentation at the EDUCAUSE conference in Philadelphia on Thursday, October 20th.

Many of you recently received an email invitation to participate in the survey.  The email invite includes a hotlink to the online questionnaire.  I hope you plan to participate in this year's survey.

Please contact me you did not receive the email invitation.  (Please feel free to contact me, as well, if perhaps, you "misplaced" the email invite.)  

The value of this project really depends on the continuing participation of CIOs and senior campus IT officers from across all sectors of American higher education.  My thanks for your assistance.

August 11, 2011 | Sue B. Workman

The Chessboard discussion has been very engaging.  Just prior to that  I volunteered to organize an above the campus discussion about shared support services.  Thus far 11 schools are participating.  I will be scheduling a Connect session to start off this discussion.  Anyone else interested in attending the kick-off online session?



Sue B. Workman, Associate Vice President

Office Vice President and CIO, Indiana University

(812) 855-0913 (IU Bloomington)      (317)278-9099 (IUPUI)      (812)325-3928 (Cell)



February 26, 2014 | Malcolm Brown
Greetings, What are the current key opportunities and challenges in teaching and learning? Do help determine this, the EDUCAUSE Learning Initiative (ELI) is conducting its annual poll of the teaching and learning community to identity the key issues. The results of this community crowd-source is important in two ways: [1] they identify what the teaching and learning community see as their key opportunities and challenges; [2] they provide the basis for determining ELI content for the coming year, ensuring that what we bring you is relevant to your work. We ask you to fill out a very short survey, that should take no more than 2-3 minutes to complete: Please pass the URL along to colleagues! Many thanks, Malcolm ps. To see the results from last year’s poll, tune your browser to...
February 19, 2014 | Randall Alberts


                Ringling College is looking for a system to inventory and track our campus art collection including recording values for insurance. Has anyone looked into such a system or implemented one that they are pleased with? Would like to find out what others are using as our gallery curator is looking at a system that has some concerns for IT.





Randall Alberts, PMP

Assistant Director, Project Management

Institutional Technology

Ringling College of Art and Design

2700 North Tamiami Trail

Sarasota, FL 34234


February 18, 2014 | Kelly McLaughlin

This is a reminder that there’s only two weeks left until the 2nd annual Higher Education Enterprise Mobile App Conference (HEEMAC) on March 3-5, 2014,  in Tampa, FL at USF’s
Marshall Center.

Colleges and companies from around the world are coming together at one location to discuss Strategy, What’s Next, Design and Use
for mobile apps, devices and websites.  You’ll also hear from Keynote Speaker, Dave Olsen and network with like-minded individuals
during the Monday Night Reception at Busch Gardens Theme Park. You don’t want to miss this event. Register Today!

View the full program and schedule here.

Welcome Reception
Network with colleagues and like-minded professionals while...

February 7, 2014 | Thomas H. Carnwath
We are having discussions on campus as to what are appropriate measures to take in order to protect members of the community should an emergency arise. Like most schools we have text and email alerts, Facebook and twitter notifications, web page pop-ups. As an urban center city campus we don't use blue lights but do have CCTV in some locations. I am wondering what other campuses (urban or not) are doing to assure that communications take place should an emergency arise. What technologies have you employed (such as annunciators in all buildings, controlled access, CCTV). Our conversation started when some senior staff were concerned that SMS alerts failed to reach those signed up for them. We conducted a test of our system and found, on average, the majority of text messages were received within 4 minutes and accompanying email messages were received on average 4.5 minutes (our test group numbered 55 and included several different carriers). Despite the fact that we have no control...
January 15, 2014 | Paul Fontaine

This question pops up each year as the next budget is being created, and I am hoping others have implemented a solution they would like to share.  Historically when servers were physical, if a department wanted/needed a server to host a specific application, a process similar to this would occur. 


1.  The requesting department would have to show they had budgeted for it and had the funding

2.  A quote would be obtained by I.T.

3.  A purchase order request would be generated by I.T., using the requesting department’s organization/account number

4.  The requesting department head would sign off and forward the P.O. request to purchasing.


Now of course, because the vast majority of servers are virtual, I.T. buys blade...

November 21, 2013 | Listserv Anonymous User
Message from

Dear All,
If your institution has a person responsible for online learning initiatives, or continuing education which is provided in multiple formats, or "distance learning," what is that person's title, to what position does s/he report, and what is the scope of responsibility?

To what office/individual does the effort for developing faculty skills in teaching with technology, and/or teaching online report? Does that responsibility roll up to the CIO, "distance learning" office, or elsewhere in the institution?

While some of this information is in the CDS, I don't think it answers my questions in full.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
V. Ena Haines
Director of...
November 5, 2013 | Floyd Davenport

Kevin Sebolt’s message on Windows 8 made me wonder how many folks are leasing laptop/desktop computers for faculty/staff rather than purchasing.

I’m not sure I’ve seen a leasing program that provided enough flexibility and cost savings to make it a clear winner. 

That said, with reduced budgets, options are pretty important. 

Factors might include:

·         Choices (desktop, laptop, touch… tablet) (Windows 7 or 8)

·         Replacement cycle (three years)

·         Management (adding, removing, replacing…)

·      ...

August 14, 2013 | A. Michael Berman

If you’re at a mid-sized institution (5-10,000 students), have oversight for your university’s call center, and believe that it’s a first-rate option, please get in touch. I’m doing research and planning to create one at my campus and would greatly appreciate the opportunity to learn from your experience. Thanks.


Michael Berman, CSU Channel Islands

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May 11, 2013 | Timothy M. Chester
Colleagues, The University of Georgia would be grateful for any referrals that you may have in regards to the following. 1) Recommendations for consultants who could be engaged to provide a readiness assessment, fit gap, and product guidance (open source vs commercial, peoplesoft versus workday, etc) in regards to finance, HR, and payroll administrative apps. 2) Example RFPs that institutions have used previously to procure consulting assistance per #1 in a competitive bidding process. The University of Georgia is embarking on a readiness / planning phase related to its mainframe, legacy administrative systems related to finance, HR, and payroll functions. Your advice and guidance on these topics would be appreciate - and you may respond to me at by email. Best, Timothy Chester University of Georgia VPIT ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list...

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