CIO Constituent Group

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March 6, 2013 | Trent Carroll

For those of you that are on Live@EDU. Have you found a solid way to get Microsoft support to properly escalate an issue and see it through to resolution?

We’ve had a ticket open for a problem with the University president’s calendar for almost three weeks now. Supposedly they have escalated the ticket, but for the last three days we are still only hearing back once/day if that and each day being told that we should expect an answer by end of day.

Trent Carroll

Interim Director, ITS and Director, Enterprise Systems

Houston Baptist University

281-649-3806

Online Service Desk: http://helpdesk.hbu.edu

...

3 Comments

Network Sanity Check/Audit

March 5, 2013 | Joseph Provenza

We use a product called Nessus from Tenable software. It is an annual subscription that is fairly inexpensive. It will do constant probes on your network and report on a multitude of things (misconfigurations, unpatched software, etc.). You can set it up inside or outside your network (or both).

Joseph Provenza

Institutional Technology

Flagler College

1 Comment

Datamart and report writing help needed for Banner/ODS/Cognos

March 5, 2013 | Carol Kondrach

We are looking to hire a company or consultant(s) that can deliver pre-built data marts , reports and dashboards that are customizable for Banner/ODS/Cognos. Any leads are appreciated. Thanks, Carol

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

3 Comments

Anonymous student gossip sites

March 4, 2013 | Raechelle Clemmons

Colleagues,

We've had a number of issues crop up this year where students (presumably) have created "anonymous" Facebook sites or Twitter feeds that have served to foster and promote campus rumors, gossip, anonymous confessions, and the like. Much of the content on these sites is misogynistic, or focused on partying, alcohol, etc. Today, sadly, someone posted about a suicidal thought.

Each time one of these sites crops up, our Student Affairs folks have turned to ITS to ask what we can do to find out who's behind the sites, and/or shut them down. To my knowledge, there's not much we can do about them.

They're also asking for "best practices" -- what other institutions are doing to monitor, manage, control, and/or shut down these types of sites. So, I'm turning to you all -- are you seeing these types of sites at your institution, and if so, how are you dealing with them?

...

2 Comments

Adobe software audit

March 4, 2013 | David W. Tindall

I guess there is comfort in knowing “we are not alone” in dealing with Adobe license changes – but there is high dissatisfaction (at least on my part…) in the direction their licensing is moving.

We have been long-term CLP customers and have seen:

· flip-flops from concurrent-use to NO concurrent-use

· product bundles that have shifted over time, sometimes without much logic. certain standalone products that are price prohibitive if purchased outside of a bundle with stuff you don’t want or need.

· many years of paying annual maintenance for products – now to be told that is no...

20 Comments

Blackboard and its other uses

March 1, 2013 | Dennis E. Witte

Blackboard has quite a number of products in the higher education marketplace. It’s Blackboard Transact product is used for campus card, food service, parking, access control, and library access.

Denny

Dennis E. Witte, Ph.D. '73

Vice President for Administration and CIO

Professor of Computer Science

Concordia University Chicago

7400 Augusta St

River Forest, IL 60305-1499

Voice: 708-209-3205

Fax: 708-209-3176

Email: witte@CUChicago.edu

...

1 Comment

cell phone allowance

February 27, 2013 | Mark Scott

Very helpful, thank you.

Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety

7 Comments

Ellucian Consultant

February 27, 2013 | Andres Holguin

Good morning The Universidad de los Andes - Colombia have the following products from Ellucian: Banner Student and Banner Advancement. We are in the process of upgrade from version 8.3 to 8.5 and platform migration from Solaris to Linux Redhat and OAS to Web logic. We are looking for a college, or independent business consultant to help us in the auditing this process and assist us during the updating and migration, if some of your know any interested party to provide this service in Bogota Colombia, please provide us this information off the list. Thank you. ______________________________________________ Atentamente, Andres Holguin Coral Coordinador de Investigaciones Tecnológicas Dirección de Tecnologías de Información Universidad de Los Andes a-holgui@uniandes.edu.co Tel: +5713324480 Bogotá, Colombia ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be...

0 Comments

Supporting 3D printers among departments

February 27, 2013 | Charlie R. Moran

We’ve heard estimates all over the map on what a “typical” 3D generated output costs. I know that the cost can range wildly, but a couple of our clients have asked us what to expect for cost / model ‘printed’. Mike, do you have any cost ranges for student projects to guide other campuses?

I think that your response could help schools decide how to handle these amazing but potentially expensive devices.

Thanks!

******************************************
Charlie Moran
Sr. Partner & CEO

1215 Hamilton Lane, Suite 200
Naperville, IL 60540
Toll-Free (877) 212-6379 (Voice & Fax)
Website: www.MoranTechnology.com
...

4 Comments

Verbiage in Use Statement/Faculty-Staff Handbook about College/University Accessing email/voicemai...

February 25, 2013 | George Eric Matthews, Jr.

We have the following policy posted on the campus web site:

http://groups.wfu.edu/CIT/ethical_use_policy.html

All faculty, staff, and students sign a statement acknowledging the above policy.

Rick Matthews

Associate Provost for Technology & Information Systems

Wake Forest University

1 Comment

Capture student presentations

February 25, 2013 | Listserv Anonymous User

Message from mike.cunningham@pct.edu

We currently have a hodge-podge of different setups on campus to record students preforming tasks for later review and discussion with faculty. Speeches in a Speech class, interviews in a Human Services class, patient interviews in Physicals Assistant classes, simulations run in a Paramedic Class. I think we need to move to a consistent implementation of this process across campus if possible. In all cases we need to record both video and audio, in some cases there are multiple cameras needed to capture the task being performed. I am interested in any products anyone else might be using to accomplish this.

Thanks in advance for any replies

Mike Cunningham

VP of Information Technology Services/CIO

...

0 Comments

Office365 for Education -- Conference Call on the Topic

February 25, 2013 | Greg Kozak

This topic generated much more dialog than I thought it would. There were a couple sub-topics that were spawned as well.

With regards to MIGRATING FROM ON-PREMISES EXCHANGE TO OFFICE365, a number of people were interested in sharing their experience, and an even larger number of people were interested in being kept apprised of any conversations on the topic. In an effort to try to meet both interests, I have scheduled a 1 and a half hour long conference call on the topic for Wednesday, March 6^th at 10am CST. There were people on the Pacific Coast and in Europe were who interested, so I tried to schedule a time that would inconvenience all equally. J I tried to schedule it far enough in the future that you all might be able to adjust your schedules to attend, but not too far out.

If...

3 Comments

Emergency notification

February 25, 2013 | John J. Suess

One thing to consider is how close a town is to your school. The single speaker systems are loud.

We put one in for campus but people can hear it much past campus, as a result the police are concerned about using it. Even testing this is hard because you have to communicate with the surrounding area it is just a test,

We now use our system primarily for weather events such as a tornado warning

Jack Suess

Sent from mobile

0 Comments

Simple Cloud Collaboration Tools

February 22, 2013 | Carmen A. Rahm

Colleagues: What unique, simple, cloud-based, collaboration tools (document sharing, etc.) are some of you using at your schools? We will migrate to Office 365 down the road, but I'd like to find an interim (cheap/free) tool that we can leverage until then.

Carmen A. Rahm
Asst. VP for Info. Technology
Central Washington University
400 East University Way
Ellensburg, WA 98926
Direct Phone:          (509) 963-2925
Mobile Phone:         (360) 271-2992
ITS Office Phone:   (509) 963-2333
ITS Homepage:       www.cwu.edu/~its

GO GREEN! This email uses 100% recycled electrons.
No electrons were harmed while composing this message.

**********...

1 Comment

Office365 for Education

February 22, 2013 | Greg Kozak

We are looking to move our mail from an on-premises Exchange 2007 installation to a cloud-based Office365 version. If any of you have done something similar, would you or someone on your team be open to an offline conversation to share your experiences? Thanks much. Greg.

Greg Kozak

Vice President and CIO

Lake Forest Graduate School of Management · 1905 W. Field Court · Lake Forest, IL 60045

847.574.5194 (direct) · 847.707.0712 (cell) · 847.234.5005 (main)

gkozak@lfgsm.edu

Lake Forest Graduate School of Management

BROAD THINKERS | STRONG LEADERS

...

17 Comments

Degree Audit Staffing

February 20, 2013 | Kenneth Schindler

Colleagues,

Can anyone share or point me to a study on higher ed staffing levels for entities who use either of CollegeSource’s:

1) 1) Degree Audit Reporting System (DARS)

2) 2) u.achieve

Anything you can share is greatly appreciated.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

Contract Cost Analysis

February 20, 2013 | Carmen A. Rahm

>>> James Maher 02/20/13 10:16 AM >>> Good Afternoon Colleagues. I've presented our ITS General Fund budget for the upcoming fiscal year. As you can imagine, and as is common in IT across many industries, costs for software and hardware maintenance do rise. I was asked to look for a company that will analyze all our IT-related contracts to see if there are any potential costs savings (combining contracts, new terms, renegotiations, etc.). Coming from healthcare, there were companies that would come in, at no charge, analyze your contract accounts (HW/SW). They would be paid a percentage of the realized savings. Has anyone ever engaged such a company? If so, would you be willing to share contact information? Again, I had a very positive experience in healthcare with some telecom related contracts (trying to understand and make sense of AT&T invoices was quite a challenge). They also looked at our hardware procurement costs and would perhaps...

4 Comments

UCLA is co-sponsoring a $100,000 Open mHealth Challenge

February 20, 2013 | Rosemary A. Rocchio

Dear CIO list Colleagues, I am writing to make you aware that UCLA, OpenmHealth and the Heritage Provider Network are sponsoring a $100K challenge to allow patients and clinicians to combine existing and emerging applications and devices to create integrated, personalized health solutions that enable improved disease management and better health outcomes. We are excited about this mobile app challenge because it is ?importantly different? for the following reasons: 1. Teams must have at least one person with clinical expertise, and one target user (e.g., a patient) - this has never been done before in an mHealth challenge. 2. Teams must use the Open mHealth architecture for at least some of their data integration. This means that all participants will be contributing to and advancing the Open mHealth ecosystem just by virtue of applying to the challenge.! There is more info on the website and the open mHealth technical team is holding regular consulting...

0 Comments

Tech R&R for Common Areas

February 20, 2013 | David R. Hoyt

Jonathan,

Over the years, the administration has seen that it is best that the support of academic technology areas are centralized with IT. Our Executive Director of Academic Technology and Network Services and his staff work closely with the campus Vice President/Provosts to determine which technology each year needs replacing whether it is classroom and lab computers or media in classrooms or conference rooms. Annually during the budget process, IT presents the total technology requests for the College and it is discussed. Usually, the majority of it passes through and the equipment is replaced. The College is very fortunate to have the funds to keep up with the renewal and replacement of technology.

In the past, we had a College-wide committee that filtered the departmental requests each year and passed the filtered request to the CFO. The committee was given...

1 Comment

EDUCAUSE Statement on Server Breach

February 19, 2013 | Keith McIntosh

I echo Tim’s comments. We are here if you need assistance.

- Mac -

Keith W. McIntosh, MBA
Vice Chancellor for Information Technology

and Chief Information Officer (CIO)

-------------------------------------------------------
Information Technology
Pima County Community College District
kwmcintosh@pima.edu

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Timothy M. Chester
Sent: Tuesday, February 19, 2013 1:00 PM
To: CIO@LISTSERV.EDUCAUSE.EDU...

2 Comments

Student Email Address

November 26, 2012 | William Hanby

Good morning,

We allow students to retain their college email address after graduating. It helps to stay in touch with them after they leave the campus. However, we are starting to see more duplications occur because our email address standard is the first initial and last name. Our email administrator is very creative, but as our student base continues to grow over time it will become a bigger issue.

What format do you use for student email addresses?

Please share how your institution manages around duplicate student email addresses if you use first initial and last name?

Is anyone using the student ID number as their student email address?

...

13 Comments

Ellucian's Recruiter Software

October 17, 2012 | Charles B. White

Is anyone on this list in the process of implementing or running the admissions software from Ellucian (Datatel), Recruiter?

Under the theory that misery loves miserable company I'd like to know where you are in the process of implementation and how it is going for you? Perhaps a users group could be developed if there are a few of us involved in this effort to implement Recruiter.

We have been a Datatel Colleague, now Ellucian Colleague, site since 1995. We have implemented and upgraded and been a part of all things Datatel with a dedicated staff of 8 supporting the system. Over promising and under delivering is the briefest way to put our experience moving from Recruitment Plus (College Board) to Recruiter. Having begun this process intensely since May with the "test system" we are now about 3 months behind the schedule...

13 Comments

Wireless-only residence halls - would appreciate insights from those who have implemented this approach

October 2, 2012 | Thomas D. Skill

Colleagues,

We are planning a major renovation to a 400+ bed residence hall. The cost for us to continue with the model of one-port-per-pillow plus a robust Cisco-N wireless network is pretty steep. Our current internal (IT) debate is whether to replace current ports with Cat 6 -- maybe one or maybe two per room (plus wireless) or move to a very robust wireless-only solution. I checked the Educause archives and this was last discussed in January with mostly smaller-size residence halls. I'm hoping others have grappled with this since then in larger buildings.

The initial implementation cost and ongoing switch maintenance is driving our discussion (versus student demand for game systems). We believe we can find a good wireless solution for our gamers (would love to know if others have solved this wirelessly).

Would...

13 Comments

Topic #3 - Developing an Institution-wide Cloud Strategy

August 24, 2012 | Theresa Rowe

Coming in to the final top 3 issues, as we look at starting the fall semester on our campuses:

Issue #3: Developing an Institution-wide Cloud Strategy"Given the tremendous diversity of technologies, approaches, and providers, colleges and universities need to develop a coherent strategy about alternative sourcing. A successful strategy is not focused on technologies but, rather, is focused on issues such as architecture, business models and requirements, procurement and contract management, contingency planning, security, privacy, and compliance. For services that remain available in an on-premise model, campus IT organizations will need to continually demonstrate the value of that model in the face of cloud offerings. For new, cloud-only offerings, the institution will need to establish a strategy for evaluation, selection, risk assessment, and vendor management. It will also need to establish a strategy around data-integration tasks that may have to be...

13 Comments

Lead Innovation Officer

May 2, 2012 | Samuel Young

Hi all, I have another very interesting topic - at least to me. I recently had a conversation with a president of a Texas university. He asked a very interesting question: How are you, as a CIO, fullfill the task of being the Lead Innovation Officer for the university? Firstly - Is one of our jobs to be the Lead Innovative Officer? Secondly - If it is, how are we suppose do that? Is our job to provide the systems to create innovation or is our job to help ignite innovative ideas in our institutions? Where do we start and where to end? God bless, Sam Young Chief Information Officer Point Loma Nazarene Unversity ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

13 Comments

Large Group Online Testing via Wifi

April 16, 2012 | Ross A. McKenzie

We have a contingent of faculty who would like to give their midterms and final exams in large lecture halls (250 student classes) with our online testing unit via Wi-Fi. We (IT) have cautioned that we believe this is a recipe for disaster because of all the students trying to access the same site at relatively the same time, but we're wondering if anyone has accomplished this.

The driving force for this is quicker feedback on the exams to the students. We have suggested Scantron forms that could be graded quickly and posted to the online grade book, but the faculty are pushing for a technology solution. ( I should mention that this ia a 40-50 questions multiple choice test, so Scantron is definitely an option.)

Any advice/comments would be welcome!

...

13 Comments

work order systems used by your Facilities team

February 27, 2012 | William Betlej

We've shared the various ticketing systems we use. But today I ask how many of your Facilities groups use or share the same systems. My suspicion is their needs are slightly different than ours in the IT world. I'm curious if there are systems that seem to work well for both groups.

Bill Betlej

Director IT Operations

Mary Baldwin College

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

13 Comments

Telework Privileges in IT

December 14, 2011 | Paul B. Czarapata

I searched the archives and have looked over some of the research on Educause online but didn't find an answer. Over the years our shop has allowed telecommuting a few days a week on a case by case basis due to after hours support and geographic distance from the main office. I was asked a question regarding how pervasive this was in higher education IT and frankly didn't know outside of our neighbor institutions in the state. I was wondering what other institutions have allowed part time telecommuting for their employees? This has become a pain point of sorts because other departments in our office have not embraced it and have employees that would like to. We have had a positive experience with it in general, but wanted to gather some additional data to justify. Thanks in advance, PC ----------------------------------------------------------- Paul Czarapata Interim VP Technology Solutions Kentucky Community & Technical College System 300 N Main Street Versailles,...

13 Comments

New classroom building Construction (to wire or not to wire, that is the question)

December 9, 2011 | Rick N. Kubb

Greetings and Happy Holidays to all.

We’ve just begun the process of designing a new Health Professions Building complete with faculty/staff offices, classrooms, several computer labs etc. Our preliminary wired Ethernet count for the building was 550+. The construction manager asked me if I would consider going with just wireless throughout the building and not provide gigabit wired ports throughout as a cost savings measure. My reply was that high speed wired connectivity was needed throughout the building and wireless alone would not adequately support the programming for the building.

Any/all thoughts on this approach would be very much appreciated and has anyone considered building a Health Sciences or any new classroom building with wireless only?

...

13 Comments

Structuring Success - The First 180 days as CIO

November 16, 2011 | Listserv Anonymous User

Message from cheneghan@gmail.com

Good afternoon,

I am part of an organization that will soon be onboarding a new CIO.
At the moment we are leaning heavily towards promoting one of our existing employees to this position rather than hiring an outsider.

This person has the benefit of already knowing our culture, how we do things and how we got here.
One of the things that we need the new CIO to do, however, is to lead us in a new direction; doing different things to achieve better results.

Have any of you been in a similar situation?

If so, could you please tell me what supporting services you think would be most useful to this new CIO in their first 90 to 180 days?
How can we take a known entity, recast them as a transformational leader, and help them to achieve some quick wins to reinforce the value of their new vision for our organization?

Thank you for your help with this.

Sincerely,...

13 Comments

Change Management

November 9, 2011 | Shari Waters

Good morning,

What area in your shops manage change management? Who collects the data, who leads the meetings and does reporting etc…

Thank you all.

Shari

Shari L Waters

Chief Information Officer

swaters@chapman.edu

IS&T WILL NEVER ASK FOR YOUR PASSWORD - NEVER SHARE YOUR PASSWORD WITH OTHERS!

Chapman University

Information Systems & Technology

One University Drive

Orange, CA 92866

...

13 Comments

Google+ age requirement

November 3, 2011 | Martin Ringle

If you use Google Apps for Education at your institution and have turned on Google+

Can you shed some light on the Google+ age requirement of 18 and how you're dealing with the issue of students younger than 18?

Thanks,

Marty

=================================

Martin Ringle, Chief Technology Officer

Reed College, Portland, OR 97202

503-777-7254 email: ringle@reed.edu

=================================

********** Participation and subscription information for...

13 Comments

Apple LION OS issues with WiFi

October 28, 2011 | Darrell Kulesza

Colleagues, We are receiving calls from students complaining that after they have upgraded their Apple Mac to the latest OS (LION) they can no longer connect to our WiFi. We have been in touch with Aruba, our WIFI vendor, on this issue and apparently the issue is with the new Apple OS. Is anyone else experiencing this problem and if so what vendor are you using for your WIFI. Thank you Darrell K J.DarrellKulesza Chief Information Officer Dean College 99 Main Street Franklin MA 02038 Office: 508541 1864 Mobile: 781 856 6937 www.dean.edu

13 Comments

Tracking Projects

September 26, 2011 | Samuel Young

I am trying to find an enterprise class project management tool that I can keep track of all my projects. Does anyone have any suggestions? God bless, Sam Young Chief Information Officer Point Loma Nazarene University Individualization ~ Achiever ~ Learner ~ Belief ~ Activator ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

13 Comments

NYTimes Article: More Offices Let Workers Choose Their Own Devices

September 23, 2011 | Dwight Fischer

Good article in NY Times

More Offices Let Workers Choose Their Own Devices. NY Times, September 23, 2011.

Instead of seeing this as a threat, how might we embrace? iPads for all my friends! A laptop in every pot. Have it your way (but you make the burger)...

Seriously, the notion of providing stipends has a certain amount of appeal. Not for all, but some. My how our world is changing.

*******

Excerpts

"Throughout the information age, the corporate I.T. department has stood at the chokepoint of office technology with a firm hand on what equipment and software...

13 Comments

Packetshaper or NOT

January 31, 2013 | James Arnold

We have been very happy with our switch from Packeteer to Procera. I believe we've been using Procera now for 4-5 years.

12 Comments

Macs and AD

November 15, 2012 | Mark Scott

Good morning friends,

For those of you that are in a mixed Mac and PC environment, how do you manage your Macs as far as desktop policy is concerned? Are you using a tool that ties into AD, using Apple's OD or something else?

Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

12 Comments

Call center/helpdesk reporting structure

October 11, 2012 | Listserv Anonymous User

Message from mike.cunningham@pct.edu

Starting a spin off topic…

Where does your Call center/helpdesk report? Does it report to a top level IT office or one of the lower level departments within IT? Since the majority of our Helpdesk calls are related to desktop computing issues that is where we have traditionally housed our Helpdesk. And for us desktop computing includes both office and classroom systems.

12 Comments

One-Card Service Providers

October 4, 2012 | Jonathan See

Dear Colleagues, Pepperdine is contracted with CBORD for its one-card system, which includes housing, meal plans, and access control. We are evaluating our current arrangement and I am wondering which other vendor you might be using. Welcome your input and sharing of experience. Best, Jonathan See Chief Information Officer Pepperdine University 310.506.6256 @SeeJonathan ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

12 Comments

Mass email

September 27, 2012 | Mary Lou Hines Fritts

We currently have a mass email policy that requires any email sent to large groups, e.g., all faculty, to go through an approval process and then be sent out by either the Chancellor or the Provost (or folks involved with emergency management). Our faculty senate chair has requested permission to send to these groups also without going through the approval procedure.

How do other campuses facilitate communication like this while still staying away from broadcast email that may or may not be relevant?

Mary Lou

Mary Lou (Hines) Fritts

CIO & Vice Provost

University of Missouri-Kansas City

816.235.1107

816.235.5509 fax

...

12 Comments

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