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Remote access for students

May 3, 2013 | Listserv Anonymous User

Message from dthibeau@post03.curry.edu

Good afternoon colleagues,

We will soon be offering some IT courses that require students to access various servers and databases from off-campus.

I’m curious how others grant such remote access. Do you use VPN, RDP, special software?

Thanks in advance for your feedback.

Dennis Thibeault

CIO, Curry College

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

8 Comments

WiFi consulting engineer recommendations

May 3, 2013 | Ron Walczak

Good morning, Mark

Are you still planning a review/upgrade of the 802.11 networks we discussed months ago?

Thanks

2 Comments

Open Apereo 2013 Conference Announcement (formerly Jasig/Sakai)

May 1, 2013 | Jim Helwig

OPEN APEREO 2013 CONFERENCE
http://conf2013.apereo.org/
The Westin San Diego, CA
June 2-7, 2013

Dear Colleagues,

We am pleased to invite you to attend the first annual Apereo Open 2013 conference, our first major North American event following the successful merger of the Jasig and Sakai organizations. We have a robust and diverse program of over 100 presentations by over 150 speakers representing more than 60 organizations from around the globe. Come to learn about the latest news and success stories from your colleagues in the Apereo and open source communities. Presentations will cover projects and topics like Sakai, analytics, CAS, integration, Bedework, blended learning, uPortal, security, uMobile, Student Success Program, collaboration,...

3 Comments

Multifunction Device Funding Models

May 1, 2013 | Terry Lewis

The procurement and maintenance of enterprise Multi-function devices falls under IT Services here at UT Martin and we do our own in-house maintenance and support. Our current funding model is not providing adequate funding. I’m interested in seeing any successful funding models that you might be willing to share from institutions who do their own in house service and support.

Thanks!

Terry

---------------------------------------------------------------------------

Terry Lewis

The University of Tennessee at Martin

Interim Chief Information Officer

Information Technology Services

215 Hurt Street

127 Crisp Hall

...

6 Comments

Title IX Tracking

May 1, 2013 | James M. Maher, II

Good Morning Colleagues!

Was wondering if any of you use or have participated in the selection any type of software that’s specifically tracks Title IX cases (e.g. sexual discrimination, sexual harassment, etc.) and associated activity? We’re a Ellucian Colleague shop and Ellucian has suggested using their contact and appointment management module (CON, APPT - for tracking next steps/meetings/hearing schedules) and CASM (summary view). We’re not sure this would be accepted as an easy, effective means for tracking and reporting. Any thoughts or suggestions would be appreciated.

Kind Regards,
Jim

James M. Maher II
Executive Director of Information Technology Services
Saginaw Valley State...

6 Comments

Total Cost of Ownership for ERP systems

April 30, 2013 | Spalding Jugganaikloo

All,

We are comparing various solution to replace our legacy administrative systems. Are you willing to share any template you may have developed to calculate the TCO. We are looking at doing the analysis for 10 years.

Thank you

Spalding

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

23 Comments

IT Organization reporting structure

April 30, 2013 | Paige Francis

Hi Earl,

First question:

I am currently in the process of bringing together two separate IT organizations - Computer & Network Services (Fairfield employees) and Administrative Computing (Ellucian Managed Services) – at Fairfield University. Here at Fairfield, I report to the CFO/VP of Finance.

At my last institution I reported initially to the CFO/VP then they restructured and I reported directly to the President. I’m open to discuss my situation with both, but honestly thus far I prefer reporting to the CFO. However my situation here is unique. My CFO/VP is not technical but respects technology. When technology needs to be discussed, I’m at the table. We also have a committee of the Board of Trustees dedicated to technology, so I have a...

24 Comments

Any experience in implementing submission of dining hall food orders via mobile devices?

April 29, 2013 | William G. Strausbaugh

Debra,

At Messiah College our computer science students programmed a touch screen system for onsite purchases and web-based program to order in advance. Feel free to contact our Dining Services area or our Computer Science Department. Call 717-766-2511 and ask for either Dining Services or Dr. Gene Rohrbaugh in Computer Science. Don't know about its commercial availability, but it works very well for our needs.

Bill

William Strausbaugh, Ed.D

Vice President of Information Technology / Associate Provost

Messiah College

Mechanicsburg, PA 17055

717-796-5365

From: <Allison>, Debra <allisodh@MIAMIOH.EDU>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <...

2 Comments

Fwd: Budget Redesign -- RCM

April 26, 2013 | H. David Todd

Dear Colleagues,

A request from our budget director ... anyone recently convert to a new financial model, especially to responsibility-centered management?

David

---

0 Comments

Automated Call Distribution (ACD)

April 26, 2013 | Christopher Falldine

Good Morning All,

I am working with our Help Desk Manager to find more effective ways of gathering and utilizing metrics for goal setting, process improvement, etc. at our Help Desk. We are currently a Nortel / Microcall (v5.3) shop and use Web Helpdesk for request/incident/problem tracking. One big problem that we have, since our incident tracking system isn’t tied to the phone system, is that we have a pretty substantial gap between the calls coming in (or going out) and the number of “tickets” worked on each month at the Help Desk. Because we are unable to gather general Help Desk phone-related metrics, we are unable to then track general Help Desk related KPI’s (Call Abandon Rate, Average Call Duration, Resolution Rate, Agent Utilization, etc.). The best we can do is use metrics based on our “tickets” (which for anyone that’...

0 Comments

SMS Gateway Service Provider

April 25, 2013 | Carmen A. Rahm

Colleagues:

We're in the process of implementing a public wifi service across our University. Visitors will be able to access our network, enter their mobile device #, request credentials, and receive them via SMS. We want to assure fast and guaranteed delivery of these text messages to campus visitors. Therefore, we want to contract with an SMS gateway provider which can guarantee expedited delivery of text messages. Such a provider would have arrangements in place with the major cellular carriers to ensure messages are prioritized & expedited. Such a provider would likely also maintain tables so that it can route a message to a particular phone number via the appropriate carrier.

QUESTION: We're looking for any recommendations and contact information for an SMS Gateway Provider that would meet our needs. ...

1 Comment

FW: Digital Course Materials

April 25, 2013 | Arthur Fridrich

***This message is being cross posted to several Educause constituent groups, for which I apologize***

Good afternoon!

As I am sure is true with others, we are concerned about student outcomes, as well as the declining numbers of students acquiring full complements of textbooks due to their cost through the bookstore, which in our instance is the sole vehicle provided for students using Financial Aid. In order to facilitate the distribution of a larger number of materials to all of our students, we have been exploring a number of options, including acquiring digital course content either directly from the vendor/publisher and embedding the cost into a course fee or other channels and participating in a consortium of institutions to develop Open Educational Resources. However, we appear to have hit a stumbling block with the...

0 Comments

Tech Asset Disposal Policy/FacStaff Keep Old Computers

April 25, 2013 | Paige Francis

Good morning,

We need a concise asset disposal policy. At Fairfield, we have a form that needs to be signed off by finance to dispose, but at that point we can do what we want with the defunct equipment. We’re donating, we’re pitching, and we’re debating selling. We need consistency. Does anyone have a policy (or procedure, or both) they love that addresses technology equipment disposal?

In addition, the question has been raised at computer refresh time, “Can I keep my old computer?” Does anyone allow this? If so – policy/procedure? Do you charge? Do you wipe clean?

Thank you for any input – I welcome all feedback.

Paige Francis...

8 Comments

Digital Board Packets

April 24, 2013 | James M. Maher, II

Good Afternoon Colleagues!

Was wondering if any of you use or have participated in the selection of electronic board (i.e. board of control, alumni board, foundation board, etc.) packet (documents, powerpoints, video clips, etc.) delivery and collaboration. We’re looking for something that could be hosted or managed locally. We’re also looking for a product that is mobile aware (phones, tablets, iPads, etc.) and is very secure. Any ideas? If you’ve been through a selection, would you be willing to share your RFP or selection criteria? Thanks in advance.

Kind Regards,
Jim

James M. Maher II
Executive Director of Information Technology Services
Saginaw Valley State...

18 Comments

Learning Commons Examples?

April 24, 2013 | Cyrille S. Parent

Colleagues,

I am looking for best-in-class / successful examples of integration of libraries, open computer labs, tutoring services (incl. Math lab, writing lab, reading lab etc..) into a common learning area on campus.

I am especially interested in examples that co-locate or integrate DevEd and GenEd services, classrooms, learning spaces, etc…

If you have such a successful example at your institution, or know of one in the US, please kindly share with me offline or online.

Thank you in advance,

Regards,
Cyrille

Students Succeed at PPCC

Cyrille Parent...

1 Comment

Notes From CIO Roundtable at Enterprise It Leadership

April 24, 2013 | Keith McIntosh

Steve / Kyle, Thanks!! Looking through the document now...looks pretty interesting. - Mac - Keith W. McIntosh, MBA Vice Chancellor for Information Technology and Chief Information Officer (CIO) ------------------------------------------------------- Information Technology Pima County Community College District kwmcintosh@pima.edu

0 Comments

Verifying the identity of online students

April 23, 2013 | A. Michael Berman

It would be interesting to take a close look at how you identify your on-campus students. In my experience, many (most?) campuses do not do a formal “identity proofing” of their on-campus students. Not that it makes the on-line case any easier…

1 Comment

Kuali

April 19, 2013 | Bradley Wheeler

The cost avoidance is for up front acquisition, migration, and implementation relative to a quote for another system. We anticipate ongoing savings in maintenance and fit to our university needs as we are picking up a number of ancillary procurement/finance modules that have been developed and shared by other Kuali institutions.

--Brad

From: Lorie Docken <ldocken@uwsa.edu>
Reply-To: "ldocken@uwsa.edu" <ldocken@uwsa.edu>
Date: Friday, April 19, 2013 9:08 AM
To: "CIO@LISTSERV.EDUCAUSE.EDU" <CIO@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [CIO] Kuali

...

0 Comments

Virtualizing Banner/Oracle

April 19, 2013 | Mitchel W. Davis

Adam Lord the Director of Systems and Architect provided this semi detailed description of Bowdoin's RAC One VM solution for Banner. This Oracle Banner solution was built over the last year. He would be happy to talk with anyone who is considering a similar move. alord@bowdoin.edu We are in process of moving the datacenter, upgrading the network, and migrating everything from HP blades to a Cisco UCS server solution this summer. We are testing next gen storage that provides up to an 80x IOPs improvement over NetApp to complete this solution. 20 ESXi 5.1 Hosts 300 Virtualized Guests approx. 50/50 Windows/Linux VM Data stores backed by NFS attached NetApp cluster 4 ESXi Clusters separating Test Systems, Prod Systems, ERP Systems, and Secure Systems VMWare provides flexibility to quickly adjust resources during periods of high demand System provisioning process is near automated between vmware guest templates and configuration...

0 Comments

timing of entering admits to ERP

April 17, 2013 | Christopher Falldine

Mike,

If you don’t mind my asking, what are the general parameters surrounding the automated process for removing the student accounts that do not matriculate? For instance, how long do you keep them in the system if they end up not enrolling at your College, etc.?

Cory

Christopher F. Falldine, MBA

Associate Chief Information Officer

Information Technology

Emporia State University (Emporia, KS)

Office: (620) 341-5846

cfalldin@emporia.edu

...

1 Comment

Student Email Address

November 26, 2012 | William Hanby

Good morning,

We allow students to retain their college email address after graduating. It helps to stay in touch with them after they leave the campus. However, we are starting to see more duplications occur because our email address standard is the first initial and last name. Our email administrator is very creative, but as our student base continues to grow over time it will become a bigger issue.

What format do you use for student email addresses?

Please share how your institution manages around duplicate student email addresses if you use first initial and last name?

Is anyone using the student ID number as their student email address?

...

13 Comments

Ellucian's Recruiter Software

October 17, 2012 | Charles B. White

Is anyone on this list in the process of implementing or running the admissions software from Ellucian (Datatel), Recruiter?

Under the theory that misery loves miserable company I'd like to know where you are in the process of implementation and how it is going for you? Perhaps a users group could be developed if there are a few of us involved in this effort to implement Recruiter.

We have been a Datatel Colleague, now Ellucian Colleague, site since 1995. We have implemented and upgraded and been a part of all things Datatel with a dedicated staff of 8 supporting the system. Over promising and under delivering is the briefest way to put our experience moving from Recruitment Plus (College Board) to Recruiter. Having begun this process intensely since May with the "test system" we are now about 3 months behind the schedule...

13 Comments

Wireless-only residence halls - would appreciate insights from those who have implemented this approach

October 2, 2012 | Thomas D. Skill

Colleagues,

We are planning a major renovation to a 400+ bed residence hall. The cost for us to continue with the model of one-port-per-pillow plus a robust Cisco-N wireless network is pretty steep. Our current internal (IT) debate is whether to replace current ports with Cat 6 -- maybe one or maybe two per room (plus wireless) or move to a very robust wireless-only solution. I checked the Educause archives and this was last discussed in January with mostly smaller-size residence halls. I'm hoping others have grappled with this since then in larger buildings.

The initial implementation cost and ongoing switch maintenance is driving our discussion (versus student demand for game systems). We believe we can find a good wireless solution for our gamers (would love to know if others have solved this wirelessly).

Would...

13 Comments

Topic #3 - Developing an Institution-wide Cloud Strategy

August 24, 2012 | Theresa Rowe

Coming in to the final top 3 issues, as we look at starting the fall semester on our campuses:

Issue #3: Developing an Institution-wide Cloud Strategy"Given the tremendous diversity of technologies, approaches, and providers, colleges and universities need to develop a coherent strategy about alternative sourcing. A successful strategy is not focused on technologies but, rather, is focused on issues such as architecture, business models and requirements, procurement and contract management, contingency planning, security, privacy, and compliance. For services that remain available in an on-premise model, campus IT organizations will need to continually demonstrate the value of that model in the face of cloud offerings. For new, cloud-only offerings, the institution will need to establish a strategy for evaluation, selection, risk assessment, and vendor management. It will also need to establish a strategy around data-integration tasks that may have to be...

13 Comments

Lead Innovation Officer

May 2, 2012 | Samuel Young

Hi all, I have another very interesting topic - at least to me. I recently had a conversation with a president of a Texas university. He asked a very interesting question: How are you, as a CIO, fullfill the task of being the Lead Innovation Officer for the university? Firstly - Is one of our jobs to be the Lead Innovative Officer? Secondly - If it is, how are we suppose do that? Is our job to provide the systems to create innovation or is our job to help ignite innovative ideas in our institutions? Where do we start and where to end? God bless, Sam Young Chief Information Officer Point Loma Nazarene Unversity ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

13 Comments

Large Group Online Testing via Wifi

April 16, 2012 | Ross A. McKenzie

We have a contingent of faculty who would like to give their midterms and final exams in large lecture halls (250 student classes) with our online testing unit via Wi-Fi. We (IT) have cautioned that we believe this is a recipe for disaster because of all the students trying to access the same site at relatively the same time, but we're wondering if anyone has accomplished this.

The driving force for this is quicker feedback on the exams to the students. We have suggested Scantron forms that could be graded quickly and posted to the online grade book, but the faculty are pushing for a technology solution. ( I should mention that this ia a 40-50 questions multiple choice test, so Scantron is definitely an option.)

Any advice/comments would be welcome!

...

13 Comments

work order systems used by your Facilities team

February 27, 2012 | William Betlej

We've shared the various ticketing systems we use. But today I ask how many of your Facilities groups use or share the same systems. My suspicion is their needs are slightly different than ours in the IT world. I'm curious if there are systems that seem to work well for both groups.

Bill Betlej

Director IT Operations

Mary Baldwin College

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

13 Comments

Telework Privileges in IT

December 14, 2011 | Paul B. Czarapata

I searched the archives and have looked over some of the research on Educause online but didn't find an answer. Over the years our shop has allowed telecommuting a few days a week on a case by case basis due to after hours support and geographic distance from the main office. I was asked a question regarding how pervasive this was in higher education IT and frankly didn't know outside of our neighbor institutions in the state. I was wondering what other institutions have allowed part time telecommuting for their employees? This has become a pain point of sorts because other departments in our office have not embraced it and have employees that would like to. We have had a positive experience with it in general, but wanted to gather some additional data to justify. Thanks in advance, PC ----------------------------------------------------------- Paul Czarapata Interim VP Technology Solutions Kentucky Community & Technical College System 300 N Main Street Versailles,...

13 Comments

New classroom building Construction (to wire or not to wire, that is the question)

December 9, 2011 | Rick N. Kubb

Greetings and Happy Holidays to all.

We’ve just begun the process of designing a new Health Professions Building complete with faculty/staff offices, classrooms, several computer labs etc. Our preliminary wired Ethernet count for the building was 550+. The construction manager asked me if I would consider going with just wireless throughout the building and not provide gigabit wired ports throughout as a cost savings measure. My reply was that high speed wired connectivity was needed throughout the building and wireless alone would not adequately support the programming for the building.

Any/all thoughts on this approach would be very much appreciated and has anyone considered building a Health Sciences or any new classroom building with wireless only?

...

13 Comments

Structuring Success - The First 180 days as CIO

November 16, 2011 | Listserv Anonymous User

Message from cheneghan@gmail.com

Good afternoon,

I am part of an organization that will soon be onboarding a new CIO.
At the moment we are leaning heavily towards promoting one of our existing employees to this position rather than hiring an outsider.

This person has the benefit of already knowing our culture, how we do things and how we got here.
One of the things that we need the new CIO to do, however, is to lead us in a new direction; doing different things to achieve better results.

Have any of you been in a similar situation?

If so, could you please tell me what supporting services you think would be most useful to this new CIO in their first 90 to 180 days?
How can we take a known entity, recast them as a transformational leader, and help them to achieve some quick wins to reinforce the value of their new vision for our organization?

Thank you for your help with this.

Sincerely,...

13 Comments

Change Management

November 9, 2011 | Shari Waters

Good morning,

What area in your shops manage change management? Who collects the data, who leads the meetings and does reporting etc…

Thank you all.

Shari

Shari L Waters

Chief Information Officer

swaters@chapman.edu

IS&T WILL NEVER ASK FOR YOUR PASSWORD - NEVER SHARE YOUR PASSWORD WITH OTHERS!

Chapman University

Information Systems & Technology

One University Drive

Orange, CA 92866

...

13 Comments

Google+ age requirement

November 3, 2011 | Martin Ringle

If you use Google Apps for Education at your institution and have turned on Google+

Can you shed some light on the Google+ age requirement of 18 and how you're dealing with the issue of students younger than 18?

Thanks,

Marty

=================================

Martin Ringle, Chief Technology Officer

Reed College, Portland, OR 97202

503-777-7254 email: ringle@reed.edu

=================================

********** Participation and subscription information for...

13 Comments

Apple LION OS issues with WiFi

October 28, 2011 | Darrell Kulesza

Colleagues, We are receiving calls from students complaining that after they have upgraded their Apple Mac to the latest OS (LION) they can no longer connect to our WiFi. We have been in touch with Aruba, our WIFI vendor, on this issue and apparently the issue is with the new Apple OS. Is anyone else experiencing this problem and if so what vendor are you using for your WIFI. Thank you Darrell K J.DarrellKulesza Chief Information Officer Dean College 99 Main Street Franklin MA 02038 Office: 508541 1864 Mobile: 781 856 6937 www.dean.edu

13 Comments

Tracking Projects

September 26, 2011 | Samuel Young

I am trying to find an enterprise class project management tool that I can keep track of all my projects. Does anyone have any suggestions? God bless, Sam Young Chief Information Officer Point Loma Nazarene University Individualization ~ Achiever ~ Learner ~ Belief ~ Activator ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

13 Comments

NYTimes Article: More Offices Let Workers Choose Their Own Devices

September 23, 2011 | Dwight Fischer

Good article in NY Times

More Offices Let Workers Choose Their Own Devices. NY Times, September 23, 2011.

Instead of seeing this as a threat, how might we embrace? iPads for all my friends! A laptop in every pot. Have it your way (but you make the burger)...

Seriously, the notion of providing stipends has a certain amount of appeal. Not for all, but some. My how our world is changing.

*******

Excerpts

"Throughout the information age, the corporate I.T. department has stood at the chokepoint of office technology with a firm hand on what equipment and software...

13 Comments

Packetshaper or NOT

January 31, 2013 | James Arnold

We have been very happy with our switch from Packeteer to Procera. I believe we've been using Procera now for 4-5 years.

12 Comments

Panic Buttons

January 15, 2013 | Rebecca Ramos

Hi folks,

Have any of you had to put in Panic Buttons? Can you recommend sources?

Rebecca Ramos

Assistant Vice President Information Technology

rramos@providence.edu

401-865-2780

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

12 Comments

Macs and AD

November 15, 2012 | Mark Scott

Good morning friends,

For those of you that are in a mixed Mac and PC environment, how do you manage your Macs as far as desktop policy is concerned? Are you using a tool that ties into AD, using Apple's OD or something else?

Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

12 Comments

Call center/helpdesk reporting structure

October 11, 2012 | Listserv Anonymous User

Message from mike.cunningham@pct.edu

Starting a spin off topic…

Where does your Call center/helpdesk report? Does it report to a top level IT office or one of the lower level departments within IT? Since the majority of our Helpdesk calls are related to desktop computing issues that is where we have traditionally housed our Helpdesk. And for us desktop computing includes both office and classroom systems.

12 Comments

One-Card Service Providers

October 4, 2012 | Jonathan See

Dear Colleagues, Pepperdine is contracted with CBORD for its one-card system, which includes housing, meal plans, and access control. We are evaluating our current arrangement and I am wondering which other vendor you might be using. Welcome your input and sharing of experience. Best, Jonathan See Chief Information Officer Pepperdine University 310.506.6256 @SeeJonathan ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

12 Comments

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