CIO Constituent Group

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March 1, 2012 | Samuel Young

Hi all, Google announced last month that it was rewriting its privacy policy in a way that would grant it explicit rights to "combine personal information" across multiple products and services. In our ever-connected world, how does this affect you institution? Especially those that use gmail and google docs? God bless, Sam Young Point Loma Nazarene University Sent from my iPhone

3 Comments

Blackbaud Razor's Edge Application Hosting and Citrix

February 29, 2012 | Rick N. Kubb

Greetings,

Curious to know if anyone has used or is using Blackbaud Razor’s Edge as a hosted service. Several months ago Blackbaud moved their data center from Atlanta to two new locations (Anaheim and Boston) and since the move we’ve been having continuing difficulties with slow connections and disconnects to their servers as well as other hosting issues. Prior to the data center move we were satisfied with the hosted service. Now, not so much. Any feedback on this would be very much appreciated.

Best regards,

Rick.

Rick Kubb

Director of Technology Services
Maryville University
314-529-9606

Gander...

3 Comments

Any of you have experience with a product/service called GoingOn?

February 29, 2012 | Carmen A. Rahm

I was wondering if any of you are using a cloud service/product called GoingOn? It bills itself as an "Academic Social Networking Site" and our Academic Division is all hot to get it, deploy it, etc. I've sat in on a short discussion and a webinar about it, and have had some issues with their technical commitments related to bandwidth, service agreement, storage, etc. (which they've agreed to change) ... but I'm more concerned about viability and stability of the company, customer support (after the contract is signed), how successful others have been using it ... as my fear is that Academics will deploy it, and expect it to just "market itself" (or worse, expect IT to market it) ... and it'll become a dinosaur.

Any feedback is appreciated.

Carmen A. Rahm
Asst. VP for Info. Technology...

4 Comments

Publisher connections

February 29, 2012 | H. David Todd

Dear Colleagues,

    We have one (just one, right now) faculty member who wants us to set up a McGraw-Hill Connect add-in for Blackboard. I haven't looked at this much, but I noticed that McGraw-Hill isn't an InCommon member. (Nor is Pearson, I think)

    I can't imagine a company that has higher ed as a primary market and that is attempting to market an online service not being a member of InCommon and running Shib/SAML2 for federated ID. It suggests that they haven't thought through their privacy and security plans very well, and I'd rather not do business with a company like that right now -- we have enough problems without shooting ourselves in the foot.

    Is there any concerted effort to block the use of these services until the vendors...

3 Comments

Technology Management at Academic Health Science Centers

February 29, 2012 | David Harris

I am looking for colleagues who work at a universities which are closely aligned to Medical Centers or Hospitals. My counterpart and I are exploring models where services are shared between the entities.

Please contact me off-list and we can pursue a brief interchange from there.

Thanks.

DP Harris, Phd—Vice President

LOMA LINDA UNIVERSITY | Information Services

11139 Anderson Street, Loma Linda, California 92350

(909) 558-7600

dpharris@llu.edu

********** Participation and subscription information for this...

0 Comments

SharePoint Records Center

February 28, 2012 | Listserv Anonymous User

Message from harwell@utpa.edu

How many of you use the SharePoint Records Center in your electronic documents management program? Why did you go with SharePoint? In retrospect, was the decision a good one? And if you don’t use SharePoint to manage electronic records, what do you use?

Thank you,

Anne Toal

University of Texas-Pan American

Technology Assessment Office

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

The Art of War Modified Quote - CIO situational awareness -

February 28, 2012 | Mitchel W. Davis

I have been thinking about this lately. What do you think? Victory depends on conditions that are always in flux. The leader must recognize a momentary advantage, capturing it as it arises. Such victories cannot be set aside for future use, nor can they be taught. These opportunities happen daily. How one takes advantage of them to move an organization forward is what makes a good leader better. One is never completely ready or informed when these decisions are made. It is more of an art than a practice. If done well, things just seem to keep moving and changing without issues. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

mass emails

February 28, 2012 | Randy Gaines

I have searched the archives and cannot find anything since 2006 so thought I might poll folks again....
Who, on your campus, makes decisions on what emails are sent to all faculty, staff, or students?
Do you have guidelines and/or policy on what is allowed?
At ISU, the decisions currently are made in IT...which I am not comfortable with..plus, we have no guidelines. As a result, almost anything goes...and we are beginning to get complaints.
Help?
Randy

--
Randy Gaines
Chief Information Officer
Idaho State University
gainrand@isu.edu
208-282-2499
http://www.isu.edu
Leading in opportunity and innovation
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

18 Comments

Anyone using or have experience with Alertus Desktop

February 28, 2012 | Bryan McLaughlin

At Creighton University we are using, and quite happy with, Blackboard Connect for our emergency notification system. Our Crisis Committee would like to have us add a desktop alerting product to the existing system. The Alertus Desktop product looks like a good solution and they offer a grant program so schools can receive their product for free. Is anyone using the Alertus Desktop product, how do you like it, does it integrate well into other non-Alertus notification systems, was it easy to deploy, and have you found the product to work well?

Thanks,

Bryan McLaughlin

Information Security Officer

Creighton University

bmclaughlin@creighton.edu

Security Tip: No...

0 Comments

SPSS using Xen App

February 27, 2012 | Samuel Young

Hi all, Has any tried to use SPSS on Xen App? What was your result? God bless, Sam Young Chief Information Officer Point Loma Nazarene University Individualization ~ Achiever ~ Learner ~ Belief ~ Activator ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

Presumptions, Mobile Devices, Future--guesses

February 27, 2012 | Mitchel W. Davis

Here are some questions I ask myself about mobility and Apps. Could a business or academic institution survive without any mobile apps? Do mobile apps create a competitive advantage for the business or institution? Do faculty and students select the business or institution because of how apps were made? Do they compare business, academic, and institutional apps to those existing in the wild? How do our apps stand up against those developed in the wild? Is having a mobile app essential to providing a quality education? Does limiting app development to any one solution make the quality of app better? Should IT create fertile app development environment where both academic and business interests combine? How do we make this happen? Is it worth the effort and cost? Can IT provide access to past code and make sure existing data is maintained so Apps grow and die with enthusiasm? Today one of the most popular courses offered in computer science is app development. Look at Stanford's...

1 Comment

Contract Management

February 27, 2012 | Paul E. Fisher, Jr.

Hello Everyone,

Our Business Affairs Office would like to implement contract management software. I’d love to know if and what you all use to electronically manage institutional contracts.

Thanks,

Paul

_________________________________________

Paul E. Fisher Jr.

Director, TLT Center

Associate CIO

Seton Hall University

400 South Orange Avenue

South Orange, NJ 07079

Office: (973)275-2929

Fax: (973)761-7942

email: ...

1 Comment

work order systems used by your Facilities team

February 27, 2012 | William Betlej

We've shared the various ticketing systems we use. But today I ask how many of your Facilities groups use or share the same systems. My suspicion is their needs are slightly different than ours in the IT world. I'm curious if there are systems that seem to work well for both groups.

Bill Betlej

Director IT Operations

Mary Baldwin College

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

13 Comments

Mass Email & CAN-SPAM

February 24, 2012 | Trent Carroll

We are in the process of changing our website to another provider/platform, which has a collateral impact that we must also change the system we use to send out our mass emails to faculty, staff, alumni, students, etc. as it runs on the same platform. We are looking a few other options such as ConstantContact and CampaignMonitor, but are running into the issue that we must provide an unsubscribe link on all emails. This is not an issue for us with alumni, but for faculty, staff, and students university policy is that they will receive them and not have a choice of unsubscribing.

I would be interested to hear what options you may be handling or have handled such a situation.

Trent Carroll

Interim ITS Director and Manager, Networking & Servers

Houston Baptist University

281-649...

0 Comments

Change.org

February 24, 2012 | Listserv Anonymous User

Message from gordon.wishon@asu.edu

We are experiencing our second email letter-writing campaign in a month, each initiated by an online petition facilitated by the Change.org website. I know other institutions have been the target of similar campaigns. Has anyone had any success in dealing directly with the website’s owners to limit the impact of these campaigns on the IT infrastructure? If so, can you share the strategy you used?

Gordon

Gordon D. Wishon

Chief Information Officer

Arizona State University

(480) 965-9334

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

0 Comments

Is anyone usingMicrosoft SharePoint?

February 24, 2012 | Linda Brawner

We are considering adopting Microsoft SharePoint to, among other things, provide real time collaborative workspace for our students. I've been hearing that this is a product primarily used in the corporate sector. Are any of you using it at your institutions? If so, is it the academic or administrative side of the house?? or both? Any feedback on how its being used would be greatly appreciated

Regards

Linda

--

Linda Brawner M.ED
Director of Educational Technology Services
Marygrove College
(313)927-1846
http://www.marygrove.edu/ets

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

7 Comments

Digital Magazines for Public Relations

February 23, 2012 | David Harris

Friends,

Has anyone searched for or adopted a digital magazine solution for Public Relations Communication with Alumni and Donors?

DP Harris, Phd—Vice President

LOMA LINDA UNIVERSITY | Information Services

11139 Anderson Street, Loma Linda, California 92350

(909) 558-7600

dpharris@llu.edu

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/...

5 Comments

Plagiarism Checker

February 23, 2012 | Jim Mahlberg

Good afternoon…

Just wondering what others are using for plagiarism detection and if you think the service is worth it.

Thanks

Jim

Jim Mahlberg
Iowa Western Community College
Director of Information Technology
2700 College Road
Council Bluffs, IA 51503
712-325-3218 (Voice) 712-325-3718 (Fax)

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

9 Comments

Question on Hosted Video Hosting and Transcoding

February 23, 2012 | Shari Waters

Anyone care of share their experience with their vendor of choice? Chapman is beginning a search and if I can narrow the field based on your experiences, all the better.

Thanks!

Shari

Shari L Waters

Chief Information Officer

Chapman University

CHAPMAN UNIVERSITY WILL NEVER ASK FOR YOUR PASSWORD - DO NOT SHARE YOUR PASSWORD WITH OTHERS!

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups...

1 Comment

Cloud solutions

February 23, 2012 | Robert Paterson

For those of you hosting applications in the cloud, do you have language in your contracts in the event the hosting company goes out of business?

I know we had 3^rd party escrow for admin. system source code…but haven’t seen similar language in hosting contracts….Anyone worried about that? Or am I just becoming more of a curmudgeon?

Best,

Rob

Dr. Robert Paterson

Vice President, Information Technology, Planning & Research

Molloy College

Rockville Centre, NY 11571

516-678-5000 ex 6443

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list...

0 Comments

"That time of Year" - summary

August 16, 2011 | Robert Paterson

Thank all of you who responded to my question about anticipating a technology or technology event coming to campus this fall that might catch us off guard.

Remember the initial years of streaming music and video and how it killed out bandwidth or the major virus attracts that almost shut us down…It is the memories of those events that urges me to ask this question each August…Also, in August Beloit College, come out with its “Mindset List” which provides us with data about incoming students and what they “haven’t experienced” to help us with our perspective of the world in which we work - www.beloit.edu/mindset/

The “That time of Year” discussion on the CIO list came up with some interesting observations and morphed into subsequent threads, first the “Delivery of Academic Software” discussion and...

1 Comment

Our Chessboard - It's about cultural alignment

August 11, 2011 | Peter M. Siegel

Colleagues,

This has been a formidable discussion. I want to weigh in on the question of the value proposition in using SaaS or Saas-like services.

Moving to a culture that lives and breathes cloud-based services and the like is a core part of our current campus IT strategy. The hard part is not in finding SaaS vendors (they are everywhere), it is in finding vendors who are committed to working closely with our community. Last winter, when Gabe Youtsey and I gave an Educause Live! Webinar on Cloud Computing, Gabe noted that while the technology starts the conversation, the cultural alignment is what makes it succeed. We are a major user of an externally-hosted Sakai instance. Our needs are not tidy: our application eats bandwidth and managing the peak loading across several networks is very challenging; integration between the...

1 Comment

Recommendations for Datacenter Providers

August 11, 2011 | Scott Ciliberti

We've experienced several issues with our datacenter provider, most recently yesterday afternoon when one of their engineers accidentally overwrote several of our virtual machines including our Datatel servers. The latest backup was at 3AM and we lost an entire day's worth of transactions right in the middle of Fall add/drop. This is after one of their engineers made changes without authorization to our firewall over last weekend that blocked our connection to Datatel

Needless to say, I suddenly find myself in the market for a new datacenter solution. I'm interested in hearing from any of you with positive experiences using providers for your high availability applications. Thanks!

Scott Ciliberti, Chief Information Officer

Enterprise Technology Services

536 Mission Street, Room P-49

...

1 Comment

SGHE and Datatel Merger

August 11, 2011 | Bruce W. Vieweg

I’ll agree that I don’t see a customer advantage at all in this merger. Higher costs most assuredly will present, and maintenance costs are already high. I also agree with Greg that these two platforms are very different and I just don’t see how they complement each other. Entrepreneurs are already offering cloud-based ‘subscription’ plans, which is where I see the future. The major systems currently in place require enormous upfront costs, long implementation periods, substantial technical support in place, and substantial maintenance costs. I just don’t see how that model is sustainable.

Course, my crystal ball is pretty cloudy . . .

Bruce W. Vieweg

Associate Provost

Chief Information Officer

...

1 Comment

Microsoft Forefront Identity Manager (FIM) Support

May 13, 2013 | Leslie B. Vaughan, Jr.

We are re-evaluating our FIM support and would like to hear from others who have utilized professional services or support from a qualified vendor. Any recommendations are appreciated.

Les

Les Vaughan
Associate Vice President Information Technology
Wentworth Institute of Technology
550 Huntington Ave
Boston, MA 02115

617-989-4510 desk
617-279-5106 mobile

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

Who do people use for video transcription services

May 13, 2013 | John J. Suess

Colleagues, Do you use a transcription service to transcribe video or audio materials? We need to focus on this in our accessibility planning. I know YouTube has a service for their videos. Thanks Jack Suess UMBC Division of Information Technology (DoIT) ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

Adobe - back again

May 9, 2013 | Trevor Bailey

All,

Several things – I posted last week that Adobe would be conducting a licensing session tomorrow at 12:30 PDT. We will be addressing current programs, new programs and answering questions. If you would like to participate, please register here:

https://adobeformscentral.com/?f=1slrJGkDYzJXbrX9ogfBDg

I mentioned earlier that the CLP program will be continuing but due to some limitations with the program, we are unable to transact Creative Cloud at this time through that program. HOWEVER, there are other vehicles through which you can procure Creative Cloud Licensing many of which are directly through channel resellers. The new EEA program is specifically designed to be purchased...

0 Comments

Enrollment Management Knowledge Base

May 7, 2013 | Patricia Smith

Over the years we have used different products for knowledge base software at Valencia. While we currently have software in place for our IT FAQs, we are investigating options for our Enrollment Management Center to assist answering questions our students might have regarding the admission and enrollment process. If you have any information regarding this type of software you are willing to share I would appreciate hearing from you.

Thanks,

Patti

Patti Smith

Associate CIO

Valencia College

1800 S. Kirkman Road, Orlando, FL 32811

Tel 407-582-5411

Valencia College
...

0 Comments

Validating Faculty Degrees

May 7, 2013 | David Harris

Colleagues and Friends,

Do any of you have methodologies for validating faculty degrees other than requiring transcripts? Is there a database or a clearinghouse where degrees can be validated against.

DP Harris, Phd—Vice President/CIO

LOMA LINDA UNIVERSITY | Information Services

11060 Anderson Street, Loma Linda, California 92350

(909) 558-7600

Meeting Room: http://llu.adobeconnect.com/dpharris-voffice/

Zoom Room: https://zoom.us/j/266676414

********** Participation and...

0 Comments

IT Service Portfolio

May 6, 2013 | Linda Vigesaa

The process we are implementing is very similar and includes almost identical categories. We utilize HelpStar to track our Break/Fix and Service Level work, then maintain a project list for the larger projects that must go through our project definition and prioritization process.

Our Service Catalog is in process and we chose to simplify it for Phase I in response to feedback that people don’t know what services we provide and how to request things.

Thanks,

Linda

CIO – Mt. Hood Community College

(503) 491-6928 - Office

(541) 645-0672 - Cell

0 Comments

Any experience in implementing submission of dining hall food orders via mobile devices?

April 29, 2013 | William G. Strausbaugh

Debra,

At Messiah College our computer science students programmed a touch screen system for onsite purchases and web-based program to order in advance. Feel free to contact our Dining Services area or our Computer Science Department. Call 717-766-2511 and ask for either Dining Services or Dr. Gene Rohrbaugh in Computer Science. Don't know about its commercial availability, but it works very well for our needs.

Bill

William Strausbaugh, Ed.D

Vice President of Information Technology / Associate Provost

Messiah College

Mechanicsburg, PA 17055

717-796-5365

From: <Allison>, Debra <allisodh@MIAMIOH.EDU>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <...

0 Comments

Digital Board Packets

April 24, 2013 | James M. Maher, II

Good Afternoon Colleagues!

Was wondering if any of you use or have participated in the selection of electronic board (i.e. board of control, alumni board, foundation board, etc.) packet (documents, powerpoints, video clips, etc.) delivery and collaboration. We’re looking for something that could be hosted or managed locally. We’re also looking for a product that is mobile aware (phones, tablets, iPads, etc.) and is very secure. Any ideas? If you’ve been through a selection, would you be willing to share your RFP or selection criteria? Thanks in advance.

Kind Regards,
Jim

James M. Maher II
Executive Director of Information Technology Services
Saginaw Valley State...

0 Comments

Learning Commons Examples?

April 24, 2013 | Cyrille S. Parent

Colleagues,

I am looking for best-in-class / successful examples of integration of libraries, open computer labs, tutoring services (incl. Math lab, writing lab, reading lab etc..) into a common learning area on campus.

I am especially interested in examples that co-locate or integrate DevEd and GenEd services, classrooms, learning spaces, etc…

If you have such a successful example at your institution, or know of one in the US, please kindly share with me offline or online.

Thank you in advance,

Regards,
Cyrille

Students Succeed at PPCC

Cyrille Parent...

0 Comments

Notes From CIO Roundtable at Enterprise It Leadership

April 24, 2013 | Keith McIntosh

Steve / Kyle, Thanks!! Looking through the document now...looks pretty interesting. - Mac - Keith W. McIntosh, MBA Vice Chancellor for Information Technology and Chief Information Officer (CIO) ------------------------------------------------------- Information Technology Pima County Community College District kwmcintosh@pima.edu

0 Comments

Kuali

April 19, 2013 | Bradley Wheeler

The cost avoidance is for up front acquisition, migration, and implementation relative to a quote for another system. We anticipate ongoing savings in maintenance and fit to our university needs as we are picking up a number of ancillary procurement/finance modules that have been developed and shared by other Kuali institutions.

--Brad

From: Lorie Docken <ldocken@uwsa.edu>
Reply-To: "ldocken@uwsa.edu" <ldocken@uwsa.edu>
Date: Friday, April 19, 2013 9:08 AM
To: "CIO@LISTSERV.EDUCAUSE.EDU" <CIO@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [CIO] Kuali

...

0 Comments

Virtualizing Banner/Oracle

April 19, 2013 | Mitchel W. Davis

Adam Lord the Director of Systems and Architect provided this semi detailed description of Bowdoin's RAC One VM solution for Banner. This Oracle Banner solution was built over the last year. He would be happy to talk with anyone who is considering a similar move. alord@bowdoin.edu We are in process of moving the datacenter, upgrading the network, and migrating everything from HP blades to a Cisco UCS server solution this summer. We are testing next gen storage that provides up to an 80x IOPs improvement over NetApp to complete this solution. 20 ESXi 5.1 Hosts 300 Virtualized Guests approx. 50/50 Windows/Linux VM Data stores backed by NFS attached NetApp cluster 4 ESXi Clusters separating Test Systems, Prod Systems, ERP Systems, and Secure Systems VMWare provides flexibility to quickly adjust resources during periods of high demand System provisioning process is near automated between vmware guest templates and configuration...

0 Comments

CIO DISCUSSION ON HOT TOPICS

April 12, 2013 | Stephen diFilipo

Anyone heading to St. Louis for the Enterprise IT Leadership conference please consider joining Kyle Johnson and myself for an informal roundtable discussion on current issues and campus challenges and to network before and after the session. http://www.educause.edu/events/enterprise-it-leadership-conference/2013/... ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

Financial Aid Processing

April 11, 2013 | Listserv Anonymous User

Message from tmcmurtry@averett.edu

There is a company in Greenville, SC called Weber and Associates: http://www.weberassociatesinc.com/about-us.php
And another company is Then Kenaly Compement: http://thekenalycomplement.com/

I know both groups will do as much of the financial aid process as you want them to do.

Tom

Tom McMurtry

Chief Information Officer

Averett University

434-791-7275

...

0 Comments

Adobe discussions

April 11, 2013 | Gordon D. Wishon

All,

Per Trevor Bailey, Adobe will be soliciting names of those interested in further discussions and will hold a series of information events in which licensing, and other, issues can be discussed. These sessions will take place shortly after the April 17^th discussion – they’re working on the scheduling now.

There’s no need to post additional requests for participation to this list. But watch this space for more information.

Regards,

Gordon

Gordon D. Wishon

Chief Information Officer

Arizona State University

...

0 Comments

Teamdynamix PPSM solution

April 9, 2013 | Bernadette McMahon

Does anyone use Teamdynamix for PPSM and or service desk?

If so do you have a sense that an appropriate ROI for the investment was achieved? Has it improved productivity and communication about service and project management with your institution successfully?

If you are using Teamdynamix service desk now, what was your previous application and is Teamdynamix robust enough for your institutions needs?

Thank you for your input in advance.

Bernadette B. McMahon

Columbia College Chicago

Information Technology

Associate Vice-President/CIO

312-369-7436

...

0 Comments

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EDUCAUSE organizes its efforts around three IT Focus Areas

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Get on the Higher Ed IT Map

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Uncommon Thinking for the Common Good™