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November 8, 2012 | Sherri Yerk-Zwickl
As many of you know, Ellucian clients concerned about the change in production direction for the BRM product had the opportunity to meet in person and via conference call today at the Educause Conference in Denver.

Dana Hamerschlag and Cheryl Boeckman from Ellucian were present to hear concerns and respond. 

Following are the notes taken during the meeting (thanks to Diane Graves from Trinity College for taking the notes).

As a result of this meeting, Dana Hamerschlag indicated that Ellucian would be following up with an invitation to a  webinar to address some of these concerns.

Thanks to all that attended and took the time to speak about their issues so that all may benefit.


Sherri Yerk-Zwickl
Director of Project Management and Web & Mobile Services
November 7, 2012 | Theresa Rowe

Many thanks for Educause staff for sharing CIO discussion notes.

Here is the session:

 Click on the resources tab. 


Theresa Rowe
Chief Information Officer
Oakland University
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November 7, 2012 | William Allison
Hi everyone -

It's been good to see many of you in-person here at the Educause national conference in Denver. I'm writing to ask you all for your for help, as the ENT13 program committee works to complete the program for the Enterprise IT Leadership Conference this year. Our conference website and Call for Proposals is live and accepting proposals through November 14. 

We currently need a significant number of entries to really fill out our program. I'd be happy to talk to anyone considering submitting a proposal to help you align or position it. We especially want representation from all types of institutions - community colleges, large universities, liberal arts colleges, branch campuses, non-traditionals -- and from people both within enterprise IT and those affected by our themes.

Please consider submitting a proposal - and also let your reports and colleagues know about...
November 5, 2012 | Paul E. Fisher, Jr.

Hi Folks,


Our law school is looking into using Plattform for marketing and recruiting.  I was wondering if any of your institutions have experience with them and can provide some insight.  Any information would be greatly appreciated.






Paul Fisher

Associate CIO

Director, TLT Center

Seton Hall University

(973)275-2929 - Office

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November 5, 2012 | Bradley Wheeler

As many of you pack up for travels to what looks to be a truly innovative and outstanding EDUCAUSE conference in Denver (or via the online program), James Hilton and I offer some airplane reading in follow up to Theresa's recent post.

This summer, we gave some thought to the lessons from the last decade of contracts and communities, and more importantly, what may matter as we look ahead to a decade of demand aggregation (e.g., I2's Net+), cloud/contracts, open source, and community source approaches.  We argue that we essentially make tacit or explicit choices in blends of Influence and Authority, and each combination has different benefits and challenges.

The Nov/Dec 2012 Educause Review article is at:
November 2, 2012 | Theresa Rowe
Hope to see you at the Educause Conference.

We likely will spend time on the vendor floor and at vendor presentations, but I also want to make sure we know about the discussions, sessions, and events related to open source and community source projects.  Note that Open and Community Source is a searchable theme when you are preparing your itinerary.


Making the Case for Open Source, Concurrent Session, 10:30 AM
Low-Cost 3D Printing for Hands-On Course Use, 10:30
The Kuali OLE:  Deep Library Collaboration...  11:40
Developing and Sharing VOCAT... 1:30
The Myth of Open-Source E-Textbooks  1:30
Managing the Chaos and Building Extraordinary Digital Experiences 2:30
Strategies for Personalized Mobile Applications... 2:30
An Open-Source Tool for the Discovery and Recovery....2:30
Many Opportunities for Open Educational Resources 3:40

November 2, 2012 | Listserv Anonymous User
Message from

We are looking at student retention/early warning systems and as always I am seeking your advice, guidance and caveats.


We currently run Banner and Blackboard. The student retention/early warning systems we are considering are:


Beacon from Campus Labs


Drop Guard from SmartEvals


Course Signals from Ellucian


Early Alert from Starfish


Have any of you had any experience with any of these products? If so, would you mind providing and insight? As you might expect, I am particularly interested in feedback about integration with Banner and/or Blackboard.

November 2, 2012 | Ulrich Rauch

Dear Colleagues,

We are currently considering a migration from Bb to Canvas and I am looking for a migration plan (from those who walked this path before us). I know that Maryland is in the process of moving and there may be other schools considering the move. We ran very successful pilots with Canvas … and instructors as students take to it like … (insert appropriate metaphor here).

Thanks in advance,





Ulrich Rauch, Ph.D.

Professor, The Learning Centre (TLC@UTT)

University of Trinidad and Tobago

O’Meara Industrial Park

Arima, Trinidad, WI

Tel:  +1-868-642-8888 ext. 21075

Cell: +...

November 1, 2012 | Peter Saxena

We are looking to implement a campus-wide policy that will lock a computer after 20 or 30 minutes of inactivity. Our faculty would like to know how many colleges have a similar policy. Could you please respond to me if you have a similar policy and if there is something we need to know as we go in this direction?

The catalyst for this has been the financial auditors who are recommending we tighten our security on campus owned computers.


Pradeep (Peter) Saxena
Associate VP for Information Technology and CIO
Roberts Wesleyan College and Northeastern Seminary
Rochester NY
(585) 594-6430


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October 30, 2012 | Sherri Yerk-Zwickl
Michael, Most definitely! Anyone interested in this topic is welcome to attend. Sherri Yerk-Zwickl (sent from mobile device)
October 30, 2012 | Christopher Gill

Hi all,


We are in the midst of a major upgrade to our Banner infrastructure, moving from HPUX to Linux and from physical to virtual servers.  I would like to be able to put the new system under some significant load in order to ensure that the new environment will perform as expected.  Has anyone on the list developed an effective process or found a third-party vendor that can perform a large-scale load test of Banner, ideally both INB and web self-service?  Thanks in advance.


Chris Gill


Chris Gill

Chief Information Officer


Gonzaga University

502 E. Boone Ave.

Spokane, WA 99258-0095


October 30, 2012 | Barbara Deschapelles
Is anyone familiar with this organization?  They already list us in their database and have asked us for more information about our online programs.  Before we spend time to answer their questions I'd like to get a feel for the organization.
Barb Deschapelles
Executive Director Information Technology
Clark State Community College
570 East Leffel Lane
PO Box 570
Springfield, OH 45501-0570
Phone: 937 328-6144
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October 29, 2012 | Mark Scott
Can anyone share their experience/opinion on ITIL?


Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | | Twitter:

Cyber Security Awareness - FHU Online Safety
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October 26, 2012 | Bill Hogue

I’m looking for your insights and wisdom.  The article below comes from a recent Harvard Business Review daily briefing.  The authors advocate the creation of a new senior position in organizations – chief data officer.


I’ve spent several months wrestling with a number of the issues named in the article, plus an even more fundamental question specific to my University – identifying where the heck all the information resides!  That in itself is a challenge in an environment whose culture embraces distributed functions and generally resists central coordination and control.


Are any of you affiliated with universities or colleges where a similar position is already in place?  Are you seeing any trends or best practices in this area as you scan the national and international picture...

October 26, 2012 | Keith W. McIntosh

Good day,


Do you have or know of any resources for 360 degree feedback questions as it pertains to a CIO?  I’m looking for questions we can send to internal and external customers, suppliers, and related groups.  Thanks.



- Mac -


Keith W. McIntosh, MBA
Vice Chancellor for Information Technology

and Chief Information Officer (CIO)

Information Technology
Pima County Community College District


********** Participation and subscription information for this EDUCAUSE Constituent Group...
October 26, 2012 | Michael R. Belote

            Has anyone on the list completed the migration from Live@edu (or any other source) to Office 365? I’m being told by some very reliable sources that we should delay migration as long as possible due to the complexity and difficulty of migrating. Does anyone on the list have any insight into these “issues” or experience with the migration process?


Thanks in advance!




Michael R. Belote

Chief Technology Officer

Mercer University

1400 Coleman Avenue

Macon, GA 31207

O: 478-301-2850

October 25, 2012 | Randall Alberts


                At Ringling College we are constantly seeing more and more systems headed to the cloud. We would like to develop a cloud based use policy so that we can make sure that information stored and used in the cloud has taken the correct security precautions. Does anyone have a cloud computing / storage policy that has been developed that they would be willing to share?




Randall Alberts, PMP

Assistant Director, Project Management

Institutional Technology

Ringling College of Art and Design

2700 North Tamiami Trail

Sarasota, FL 34234

October 25, 2012 | Ann Kovalchick
We are facing a number of challenges in recruiting (and keeping) strong programming talent. Of course a key problem is that our salary structure cannot compete with local opportunities. Des Moines has a solid corporate presence in the financial, insurance, health care and agribusiness industries, as well as a thriving tech start-up community, so we are being squeezed from both end. We are developing several alternative sourcing strategies to meet our talent needs, as well as examining improved recruitment tactics – and much of this will require OIT to educate HR and senior leadership on the dynamic skill sets needed to keep a robust set of IT services agile, dependable, and innovative. I'm wondering if folks might comment on the attached skill set framework, is it reasonable to expect to find folks with this range of skills (assuming we can compensate them appropriately)? Should we aim to build a team of cross-functionally trained folks to bridge needs from coders to business...
October 24, 2012 | Newton Braga
Dear all,

one of the challenges we have in our organisation is related to research data - and I am sure we are not alone.

How have you approached the storage and management of research data considering points such as:
  • Amount of storage: depending on the type of data it can vary from tenths of gigabytes to over terabites of information. Have you opted for disk based solution, mixed disk-tape including tape robotics or not?
  • Sharing of research: how do you manage access to the information during the research project and following the completion of the research? How do you manage intellectual property?
  • Lifecycle: do you use some system to manage the data lifecycle, e.g. digital collection management, record management, etc to maintain a catalogue of the research data, provide searchable functionality (internally and/or externally), manage the information lifecycle through retention, archiving, deletion, etc?
  • Local...
October 24, 2012 | Randall S. Jobski

Hello, we are looking for feedback on the following questions:


Do you use an online Scholarship application at your institution?


If so…

1)      What application and/or solution do you use?

2)      How long have you used it? 

3)      Is the information on the application integrated with Banner?  (Note:  Lansing Community College is a Banner school.)

4)      Can applicants attach files / documents?

5)      How do you report off of this information, i.e. using...

April 11, 2013 | Gordon Wishon



Per Trevor Bailey, Adobe will be soliciting names of those interested in further discussions and will hold a series of information events in which licensing, and other, issues can be discussed.  These sessions will take place shortly after the April 17th discussion – they’re working on the scheduling now.


There’s no need to post additional requests for participation to this list.  But watch this space for more information.






Gordon D. Wishon

Chief Information Officer

Arizona State University



April 3, 2013 | David Harris

Colleagues and Friends,


Do any of you have a rubric that you use for estimating time and effort on internal application development projects? 

What are the elements which assist in determining the development and support efforts?


DP Harris, Phd—Vice President/CIO

LOMA LINDA UNIVERSITY | Information Services


11060 Anderson Street, Loma Linda, California 92350

(909) 558-7600

Meeting Room:

Zoom Room:


March 16, 2013 | Listserv Anonymous User
Message from

Fellow CIOs:

I am contemplating proposing a "SaaS Data Integration Surcharge" that would be a fixed percentage of the upfront/recurring costs incurred by the unit contracting with an outside vendor - for services that need data exchange in addition to simple authentication.

Do any of you have such surcharges? If yes, how much?

Thanks in advance for your help/advice.


Shashi Kaparthi, Ph.D.
Chief Information Officer (CIO)
University of Northern Iowa
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
March 13, 2013 | John Taylor

Hi,  we are updating our AUP, and we are interested in anyone who may have language in their AUP which they think effectively addresses the employee personal use issues without completely prohibiting it. We currently are working with this draft wording suggested by a lawyer:


“ Accessing the Internet for personal use is prohibited for employees, except that employees may use the College’s computer system on their lunch, break, and off-duty periods for occasional and incidental personal use which is not otherwise prohibited by this policy. Such personal use must be appropriate; it must not violate the law, interfere with the employee’s work responsibilities, or conflict with the College’s mission. Additionally, employees may not use the College’s computer system for personal gain, for the benefit of a third party, or for activities that are...

March 6, 2013 | Listserv Anonymous User
Message from

Greetings friends,


Over the years, we have seen many request for RFPs but I don’t recall seeing these.  So, if you would be willing to share an RFP for one of the following, I’d love to hear from you!


·         Card access systems for residence halls and/or offices

·         Consolation of alarm systems (both fire and burglar) in one comprehensive system

·         If someone has one for a package that includes both as a single integrated system, that would be great


For what it’s worth, we...

February 19, 2013 | Keith W. McIntosh

I echo Tim’s comments.  We are here if you need assistance.



- Mac -


Keith W. McIntosh, MBA
Vice Chancellor for Information Technology

and Chief Information Officer (CIO)

Information Technology
Pima County Community College District


From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Timothy M. Chester
Sent: Tuesday, February 19, 2013 1:00 PM

February 10, 2013 | Listserv Anonymous User
Message from



See answers below.


Dennis Thibeault

CIO, Curry College


February 5, 2013 | Floyd Davenport
Folks, We are in the process of evaluating options for a new email/calendar solution for faculty, staff and students. As you might expect, we are currently evaluating both MS Office 365 and Google cloud services. I've received some good informal feedback from other institutions who have also made a change to cloud services... but I'm interested if anyone has a requirements document they would be willing to share? Thank you. -- Floyd Davenport CIO/Director Information Technology Services Washburn University 785-670-2066 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http...
January 28, 2013 | John Wical


Our hospital is implementing EPIC for electronic medical records, and we’re considering creating an interface to update registration holds in our SIS (Banner) to help ensure new students get their immunizations.  Has anyone done anything like this before?  Do you have any advice for us?



John Wical, MS—Director, Administrative Systems

LOMA LINDA UNIVERSITY | Information Services


11172 Anderson Street, Loma Linda, California 92354

(909) 558-4915 or x47154  ∙  fax (909) 558-4406 or x44406  ∙


********** Participation and subscription information for this...
January 9, 2013 | Andres Holguin
Hi all At this time we are trying to identify a good source to define our KPI but the important think is relate this KPI with our budget and try to benchkmark this KPI with other institutions. Thanks for your help ______________________________________________ Atentamente, Andres Holguin Coral Coordinador de Investigaciones Tecnológicas Dirección de Tecnologías de Información Universidad de Los Andes Tel: +5713324480 Bogotá, Colombia ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
January 3, 2013 | Alisha Talley

2013 is bound to be the year for mobile – is your organization ready? Join your peers and industry experts February 4 – 6 to discuss mobile app strategies during the Higher Education Enterprise Mobile App Conference (HEEMAC) in Tampa, Florida.


HEEMAC will focus on providing a forum to address strategy, technology and usability in the realm of higher education mobile apps. Attendees can also take part in key collaboration opportunities with other higher ed professionals and experts in the field.


Is your organization about to launch a mobile app? Want to learn more about how to create and implement a mobile app? Launched an app already? Come share your insight! Even if you're just starting to think about a mobile app, HEEMAC is the prime opportunity to connect with other higher education pros. 

December 19, 2012 | Michael Dieckmann
I'm wondering if anyone that uses Banner ERP system has addressed the problem that baseline Banner supports only one due date per term for tuition and fees?  If so, I would love to hear how you're handling this, if that is a problem at your institution.  At my university we have multiple due dates per semester depending upon when individual classes begin and end within the semester - that is, we have multiple "sub terms" within a term.

Thanks in advance for any good ideas available out there, and Happy Holidays!


Michael Dieckmann * Chief Information Officer * University of West Florida * 11000 University Parkway, Pensacola, FL  32514 *   Office 850.474.2558 * FAX 850.474.2634 * *

December 19, 2012 | Charlie R. Moran

This needs several long conversations, but I’ll touch on the high points:

-          Generally, the firms that help get you up and running require a long-term contract (think 5-10 years)

-          They provide the marketing and call center services to attract and retain students, skills that many schools would need to learn on their own (which many schools don’t have the energy/desire to do, at least initially)

-          They often provide the programmers to build your e-courses, but the school provides the course content

-          They usually incur the upfront costs, but after the courses are written, they make a...

December 14, 2012 | Chip Eckardt
In ours you can only opt-in for text messages. Emails, popups on university-owned computers and office phones is mandatory. Chip Eckardt CIO UW-Eau Claire Eau Claire, WI Sent from my Microsoft Surface
December 12, 2012 | John R. Davis

A committee is being formed to look at ways to save energy on campus.  Of course, I have been invited to participate since computers use so much energy.  So, for any of you who have been down this road, could you please share your findings on things you did from the IT side to save energy.  I am looking mostly at the office and lab computers since we have already virtualized 75%-80% of our servers.

Also, were there any negative results due to shutting down computers at scheduled times or other tasks tried?

Any stats, tests, reports, websites, etc. will be greatly appreciated.



  John R. Davis  <>
  Chief Information Officer
  Marietta College
  215 Fifth St.
  Marietta, OH  45750
  Voice: 740-376-4390
December 6, 2012 | Don Diener

Since we are at the same institution, it seems a bit weird to answer you on the CIO list, but I happen to know a good site that might be useful to others.  Our Vice Chancellor for IT,  Steve Zink has an interest in this.  He recommended the site below:


Don Diener
Office of Information Technology
Phone 895-0500; Mail Code 1075

From:        Darrell Lutey <darrell.lutey@UNLV.EDU>
Date:        12/06/2012 02:48 PM
Subject:        [CIO] Good Security Questions
Sent by:      ...
November 29, 2012 | Mark Scott
Hi folks,

Anyone have any experience with Lancope Stealthwatch?


Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | | Twitter:

Cyber Security Awareness - FHU Online Safety
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November 27, 2012 | David Harris


Colleagues and Friends,


Our library has a collection of locally produced 16mm movies.  We would like to get these into digital format?


Does anyone know of equipment that we can purchase to do this?  Otherwise, is there a service which you have found helpful?


Thank you and Season’s Blessings.


DP Harris, Phd—Vice President/CIO

LOMA LINDA UNIVERSITY | Information Services


11139 Anderson Street, Loma Linda, California 92350

(909) 558-7600

Meeting Room: http...

November 26, 2012 | Curtis D. White
Greetings!  I was wondering if someone could point me to some good sources for Service Level Agreements for units/departments/areas so semi-autonomous unites.  These are areas that not directly under central IT for support but they do receive various services (Internet, ERP system access, print and file server, print quotas, phone, etc.).  They may do their own IT procurement or even have their own IT support staff.  Since the funding and support model for these areas is much different from the majority of IT customers we support I would imagine that the SLA covering these entities would differ from our the SLAs with groups having tighter links to IT.  I have a high level MOU in place but we really need to tease out the details of our support arrangement through SLAs.  



Curtis White
Vice President, Information Technology
Ashland University
November 20, 2012 | Jeff Farnham


The University of South Carolina is considering a change to our Telco/Network cost recovery model which has traditionally been tied to Telco use only. We all know this “land-line” based model is diminishing, and that the growing technology model is converging towards a network only model.  I would appreciate anyone sharing what model (Best Practice) you use if different from the traditional “pay for actual usage” model.

Our goal is to create a simple model which is easy to administer, easy to understand, and yet is sustainable as growth and demand dictates. Your insights and experiences appreciated.

Much thanks,

Jeff Farnham

Deputy CIO and Associate VP for Information Technology

University of South Carolina

1244 Blossom...


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