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October 24, 2012 | Douglas Burke
All, Thank you everyone who responded to my emails and it sounds like the Alertus Desktop works well with both RAVE and BlackBoard Connect. I have included some additional questions since we have had some discussions about the time and effort (ROI) for such a deployment compared to the text messaging systems which are stellar in getting the word out quickly. *How many clients are installed? *In your deployment did you include students? *How did you install the client for employees and/or students? *Is your Alertus Desktop system an opt-in or opt-out? *How much deployment or after deployment support was required? *Did you have any notable issues with either Windows or Mac installs? Thank you Doug Douglas Burke Director Network Infrastructure Systems & Services University of San Diego 5998 Alcala Park Maher Hall Room 197 San Diego, CA 92110-2492 Phone (619) 260.6868 Fax (619) 849.8383 E-mail burke@SanDiego...
October 23, 2012 | Stephen G. Landry

Colleagues: We just submitted our data for the Campus Computing Survey today, and I wanted to ask everyone who hasn’t completed this year’s survey to please participate! Two years ago my campus undertook a comprehensive external review of all operations, and the external consultants reported that IT had very detailed benchmarking data, mainly because we participate in the Campus Computing Survey and the EDUCAUSE Core Data Survey.  As we conducted our external review we found the two surveys complementary, and together they provided a very complete picture of how my institution compared to various benchmarking groups.  I encourage you all to take part in these important initiatives. I know the deadline for the Campus Computing Survey is fast approaching, so please provide your data soon!


Best regards,



October 23, 2012 | Listserv Anonymous User
Message from

At Bradley, we use the PCI requirements to define how often we require password changes.  In the PCI requirements it says:
8.5.9 Change user passwords at least every 90 days.
The last discussion we had here about password change frequency a number of schools indicated they had longer password life than these 90 days.  For those of you with longer password life, can you tell me how you handle the PCI requirement?  For example, do you have different requirements for PCI 'people' than for others?

Thanks in advance,

J. C. "Chuck" Ruch
Associate Provost for IRT/CIO
Bradley University
Office (309) 677-3100
Cell (309) 370-7104...
October 22, 2012 | Gregory A. Jackson
In December we're holding the second in EDUCAUSE's series of Campus IT Policy Workshops. These are designed to provide a compact, effective introduction to IT policy implementation in colleges and universities. The first Workshop, in Chicago this past July, filled quickly and was evaluated highly by participants. We're heading West for the second, specifically to San Diego: see for more info and registration.

The workshops are designed for IT folks whose responsibilities have grown to include policy development or oversight, and for campus policy folks who find themselves dealing with IT-related issues. Although of course we welcome participation by those already deeply involved in policy, or with an intellectual interest in particular or general policy issues, our focus will be on...
October 22, 2012 | Terrill Thompson
Hi All, On Wednesday 11/7 at the EDUCAUSE conference, please plan to the attend the premier of the video "IT Accessibility: What Campus Leaders Have to Say". This video, produced by the University of Washington with support from the National Science Foundation, features a dozen CIO's and other IT leaders, along with university presidents and chancellors, sharing their ideas and insights regarding accessible IT. This event is part of the Exhibit Hall reception, and will include opening remarks by several of the individuals and/or institutions who participated in the video. Time: 5:30-6:20pm Location: Exhibit Hall Theater Hope to see you there! -- Terrill Thompson Technology Accessibility Specialist DO-IT, Accessible Technology UW Information Technology University of Washington 206-221-4168 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
October 19, 2012 | Brian A. Young


Looking to inquire about whether campuses have a prescribed set of guidelines that determine how faculty and/or staff members get either a PC or a MAC for their work computer?  Essentially looking for policies or metric/ scoring approach as to how your campus decides who gets a MAC and who gets a PC.  Please send me your concepts, policies, or thoughts and I can combine them and share them out to the group as needed.  Thanks in advance…






Brian A. Young

Vice President and CIO

Creighton University

Omaha, NE 68178


October 19, 2012 | Travis Wooley

We are investigating signing up for Microsoft’s Office 365, but had a few concerns about their legal agreement. Were any of you able to work with Microsoft to get the agreement changed to the satisfaction of your legal?


Travis Wooley

Director of IT

Adventist University of Health Sciences



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October 19, 2012 | Theresa Rowe
Two more interesting themes at the Educause Conference this fall are mobility and BYOD.  There was much discussion about these themes in our summer Top 10 Issues.  Merit Network, here in Michigan, recently sponsored a BYOD day, and we found that the audience blended these two themes into one discussion realm.  Some conference items you may find interesting, from a variety of perspectives, follow, but this is just a partial list - note that mobility is one of the searchable themes.

There is an Unconference on BYOD within the conference on Thursday at 1:30 PM.  Discussion topics are being crowd-sourced now on Twitter using hashtag #E12_SESS169.


Seminar 03P - Designing Mobile Learning:  A Game to Apply UCD in Learning Mobile Interfaces (separate registration)
Seminar 08A - Lost and Found in...
October 18, 2012 | Kenneth C. Green

Dear Colleagues,

This note to the CIO ListServe follows the kind comments about The Campus Computing Survey posted earlier this month by Theresa Rowe, Thomas Carnwath, and Robert Patterson (see below).

The survey deadline is Wednesday, October 24th.  The hardest part of this work is not the data analysis: rather, is it the long wait wondering how many institutions will participate in the annual survey.

Launched in 1990 as the "EDUCOM-USC Survey," The Campus Computing Project is the largest continuing study of the role of eLearning and information technology in American higher education.   The project was designed to provide timely data, information and insight about a range of critical IT planning and policy issues to  campus officials across all sectors of American higher education.

The value and validity of the survey really do...
October 18, 2012 | Douglas Burke

Having just participated in California's great shakeout we have been looking at additional methods to alert our students, staff and faculty.The Alertus Desktop is one we are looking at currently and I am wondering if anyone out there has had any experience with the product. Thank you.


Douglas Burke
Network Infrastructure Systems & Services
University of San Diego
5998 Alcala Park
Maher Hall Room 197
San Diego, CA  92110-2492
Phone      (619) 260.6868
Fax           (619) 849.8383

USD Technology...
October 18, 2012 | Douglas Burke
Colleagues, Having just participated in California's great shakeout we have been looking at an additional methods to alert our students, staff and faculty. The Alertus Unified Facility Notification is one we are looking at currently and I am wondering if anyone out there has had any experience with the product. Thank you. Doug Douglas Burke Director Network Infrastructure Systems & Services University of San Diego 5998 Alcala Park Maher Hall Room 197 San Diego, CA 92110-2492 Phone (619) 260.6868 Fax (619) 849.8383 E-mail USD Technology Services will never ask for your password. Please do not share it with others! Any email that does request this or other personal information is fraudulent and you should delete it or mark it as Junk Mail and block the sender. "The void created by the failure to communicate is soon filled with poison, drivel and misrepresentation." C. Northcote...
October 18, 2012 | Kyle Barger
There's some interest here in software tools to report and track progress on our institutional strategic plan. was the first solution brought to my attention by a colleague, and we're now starting to consider if something like this would be useful for us. Have any of your institutions used this or similar products and can share some experience? Thanks!

Kyle Barger
Director of Information Systems
The Lutheran Theological Seminary at Philadelphia
  (Please email or phone   x7385 for assistance with computer, network, or telephone problems)
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October 17, 2012 | Mohamed A. Elhindi
Hello I'm looking for an interactive classroom technology RFP example. If you have an example of an RFP and willing to share please e-mail to . ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
October 17, 2012 | Charles B. White
Is anyone on this list in the process of implementing or running the admissions software from Ellucian (Datatel), Recruiter?

Under the theory that misery loves miserable company I'd like to know where you are in the process of implementation and how it is going for you?  Perhaps a users group could be developed if there are a few of us involved in this effort to implement Recruiter.

We have been a Datatel Colleague, now Ellucian Colleague, site since 1995.  We have implemented and upgraded and been a part of all things Datatel with a dedicated staff of 8 supporting the system. Over promising and under delivering is the briefest way to put our experience moving from Recruitment Plus (College Board) to Recruiter. Having begun this process intensely since May with the "test system" we are now about 3 months behind the schedule...
October 17, 2012 | Janice Gildawie
Hi, We are in the process of training to implement Hobson's Intelliworks CRM for our Office of Admission. We are an Ellucian (formerly Sungard) Banner school. As we get further into determining what to import/what the Intelliworks database should contain, and we think about importing into Banner further down the line, it would be helpful to know of some combo Banner/Intelliworks sites. Please let me hear from you if you are a Banner/Intelliworks site - feel free to forward my message onto others. Regards, Janice -- Janice Gildawie Director of Information Technology ITS Department Bard College at Simon's Rock 84 Alford Road Great Barrington, MA 01230 (413) 528-7698 (voice) (413) 528-7405 (fax) ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
October 17, 2012 | Theresa Rowe
I'd like to point out this report.  This is representative of the work of ACTI, a newer group in Educause providing valuable technical leadership.


---------- Forwarded message ----------
From: Karen Wetzel
Date: Tuesday, October 16, 2012
Subject: New ACTI Brief: Distributed Antenna Systems (DAS)

I am proud to announce the publication of a new ACTI briefing note on Distributed Antenna Systems (DAS). This paper by ACTI Communication, Collaboration, and Mobility Working Group co-chair Jim Jokl (University of Virginia)...

October 16, 2012 | Chris Steele

We are in the process of determining what methods work best for others regarding campus elections (i.e. SGA, Homecoming, Fac/Staff).  If you could take a look at the survey below and as always I will send the results back out to the list in two weeks or we have significant feedback.






Chris Steele
Technical Services Analyst, Information Technology

Angelo State University

Member, Texas Tech University System

ASU Station #11020

San Angelo, TX 76909-1021


October 15, 2012 | Derek Densberger
My advancement department is currently campaigning for a new advancement software and have been asked by our advancement board to come back with two software options. Our advancement VP has chosen Razor’s Edge (i) enterprise and DonorPerfect Online. I am reaching out to all of you who use or have used one of these two products. I am interested to know why you moved to or moved away from Razor’s Edge or Donor Perfect.
In short, I am looking for your uncensored opinions about these software packages. If you prefer to share your feelings offline I understand and appreciate your willingness to share.
Thank you for your time and have a wonderful day.
Chief Information Officer /

  ­­   ********** Participation and...
October 15, 2012 | Charles Prothero

Hi, all!  Could I trouble you for a recommendation audio conferencing services – specifically looking for a toll-free number that meeting participants could call into?  Our PBX does not support this, and it’s cumbersome to gather several parties on a call.  Our usage would be light, mostly to bring trustees into meetings when they cannot travel here, so I’m thinking a per-minute plan would be best.  Our local telco offers the service, but I don’t know what is considered a competitive rate these days.  Please reply off-list if you wish, and I’ll summarize any such responses.






Charlie Prothero

Chief Information Officer

Keystone College


October 15, 2012 | Dan Wasson

My College is looking for a new solution that will allow employees access to their home and shared network folders from off-campus locations.  We have been using Netstorage from Novell for years, but the product is old and cumbersome.  We are in the process of switching from Novell system (1 server to go) to a Linux and Windows environment.  Any insight would be greatly appreciated.


Dan Wasson
Director Systems & LAN Management
Northwestern Michigan College

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October 30, 2012 | Sherri Yerk-Zwickl
Michael, Most definitely! Anyone interested in this topic is welcome to attend. Sherri Yerk-Zwickl (sent from mobile device)
October 30, 2012 | Barbara Deschapelles
Is anyone familiar with this organization?  They already list us in their database and have asked us for more information about our online programs.  Before we spend time to answer their questions I'd like to get a feel for the organization.
Barb Deschapelles
Executive Director Information Technology
Clark State Community College
570 East Leffel Lane
PO Box 570
Springfield, OH 45501-0570
Phone: 937 328-6144
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October 24, 2012 | Newton Braga
Dear all,

one of the challenges we have in our organisation is related to research data - and I am sure we are not alone.

How have you approached the storage and management of research data considering points such as:
  • Amount of storage: depending on the type of data it can vary from tenths of gigabytes to over terabites of information. Have you opted for disk based solution, mixed disk-tape including tape robotics or not?
  • Sharing of research: how do you manage access to the information during the research project and following the completion of the research? How do you manage intellectual property?
  • Lifecycle: do you use some system to manage the data lifecycle, e.g. digital collection management, record management, etc to maintain a catalogue of the research data, provide searchable functionality (internally and/or externally), manage the information lifecycle through retention, archiving, deletion, etc?
  • Local...
October 11, 2012 | Listserv Anonymous User
Message from

Hi All,


We are going through a reorganization of our IT division and along with that we would like to do a skill evaluation of our technical staff.  We  intend to create a professional development plan for each individual based on the current skill level.


Anyone done anything similar,   are you willing to share your approach/methodology/templates/insights with us.


Thank you






********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
October 11, 2012 | Listserv Anonymous User
Message from

Greeting from Idaho,


Is anyone using Microsoft SharePoint as a Workflow solutions? Would you care sharing you experience with us?


Thank you





********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at

October 11, 2012 | Christopher Fulkerson

Our mail services department has asked if we could help them find a software to track packages for students and provide an email to notify the students that they have a package to pick up.  Last year, 92,000 packages came through the mail room for students.  We are still tracking packages manually and putting a slip of paper in their mailbox.  Does anyone use a software package that provides the capability of tracking the package and emailing/texting students?



Chris Fulkerson


Christopher D. Fulkerson
Assistant Vice President for Technology/CIO
Elon University                Phone: 336-278-5055
100 Campus Drive      ...

October 4, 2012 | David Cresswell

BCIT has been running an in house developed job board (called “eJobs”) for a number of years now that works essentially like a private version of Workopolis or Monster or any other web based commercial job board.  We want to decommission our home-grown solution, and move this functionality to some sort of white labeled cloud/SaaS offering.


From a functional/sponsor perspective, system is owned and coordinated through a group on campus called Learner Services.  They promote this service to our students, and then solicit potential employers to post jobs to the job board (at a modest cost to the employer). This allows the students upload their resumes and to view all of the jobs posted and indicate their interest in any of them (no cost to the student) and gives the employer the opportunity to download student resumes that they are interested in.  It...

September 27, 2012 | James Arnold

We’re considering moving forward with a SIEM package implementation and I’d like to know if any of you use such a tool in your environment and if so maybe you can answer the following?


What was the impetus for considering SIEM?


What were your (broad brush) criteria (flow analysis, file integrity, general security, log aggregation, PCI compliance, etc) for choosing the product you chose?


How many staff are involved with the day to day monitoring and action of monitored events?


Are you pleased with the tool you chose and why?


Thank you


Jamie Arnold

Binghamton University

September 21, 2012 | Fouad Yatim




Is anyone using an off the shelf application to track grievances for union staff electronically at their campus? I am looking for  your experience and recommendation. Thanks.


Fouad Yatim

Associate Chief Information Officer

Information Technology Services

8 Ashburton Place

Boston, MA 02108

Tel: 617.573.8585

Fax: 617.573.8747

Note: This E-mail message is confidential, intended only for the recipient(s) named above and may contain information that is privileged, exempt from disclosure under applicable law. If you have received...

September 21, 2012 | Listserv Anonymous User
Message from


I am looking for anyone who might be able to provide some feedback on the Cisco TrustSec product. We are looking into NAC and this is one of the vendors we are looking at.


Mike Cunningham

VP of Information Technology Services/CIO

Pennsylvania College of Technology



********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
September 20, 2012 | Jake Holmquist
Has anyone received reports of WIFI issues with newly updated iOS 6 devices?  We received our first complaint this AM from the user community, although our developers reported this issue last week.  It seems that only iPhone 4S and iPad 3 running iOS 6 are affected.  (iPad 2 and earlier as well as iPhone 4 and earlier are NOT affected).  The issue reported (and confirmed) is that the affected devices will not connect to certain WIFI networks (in our case, our managed "FIT" APs - 802.11n HP/3COM/H3C) - no associate with AP, no DHCP.  To be clear, these same devices were confirmed working running iOS 5.

Thanks in advance,

Jake Holmquist
Director of Information Technology Services

Riverdale, NY 10471
Phone: 718-862-7449
Fax: 718-862-8024
September 20, 2012 | Patricia Ainsworth


The CIO Constituent Group would like to have you present at our monthly meeting.  We meet one Friday per month and at UMass, South Street, Shrewsbury, Mass.  Normally vendor presentations are at the end of our agenda (noon) and sometimes over box lunches.


Andy Reed | National Sales Executive | Veracode, Inc.
Direct: 339-674-2829| Mobile: 781-835-8824 |


September 17, 2012 | Newton Braga
Dear all, Has any of you used Yammer to improve organizational communication within your institution? If so, have you opted for a paid option and what has been Yammer most used for (e.g. interaction with external parties, project management, student communication complementing LMS, etc)? Thank you, Regards Newton Braga Head of ICT UNSW@ADFA ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
September 13, 2012 | Theresa Rowe
Hi, everyone,
I had an interesting email chat with a vendor who asked questions about a recent post where the poster, a university CIO, said they needed recommendations for a direction.  The nature of the work was in the vendor's field and the vendor wondered about making connections with the CIO.  I re-read the post, and I could see how the vendor would feel free to contact the individual, but since the list rules are as they are, I discouraged the contact.

I'm suggesting that everyone on the list keep in mind that vendors are on the list.  If you post about seeking a system, or a consultant, or a solution, please also state if you want to hear from vendors.  If you really want the recommendations of CIO peers and not vendor contacts, please state that. 

There are times when we post on the list and we do want vendor contacts - I've done that myself.  If we can state that clearly, we will help vendors connect with those...
August 20, 2012 | John McGrath
My university recently completed (survived!) a comprehensive and expedited PeopleSoft implementation. We have moved from a highly-customized Tier-3 application to the world of PeopleSoft HR, Finance, EPM, Campus Solutions, etc and all the associated underlying infrastructure and database services. We have completed the implementation with very little modification to the delivered code, and maintaining this low level of customization is a priority.
The implementation, in many ways, was lead by IT and our implementation vendor. We are now trying to adjust our culture to an new approach. While, as part of our sustainment planning, we put in place a governance structure, I am now reviewing with our VPs what we did and considering a proposal to make adjustments.
I have some of the usual questions: What is your approach to governance around large scale ERP implementations ?...
August 7, 2012 | Randall S. Jobski



Keeping this brief…  J


If you have a recent (past 3 – 4 years) Emergency Notification System RFP, or any helpful information that would help us put one together, that you are willing to share with us, would you please send it to me.


LCC is going to be going out to bid on this service in the very near future.


Thank you!


Randall S. Jobski, PMP

Director - Enterprise Systems

Lansing Community College

ITIL v3 Foundational Certified

July 31, 2012 | AJ Kelton
Please feel free to answer one/some/all - any input would be appreciated. You are welcome to answer to the list - but if you want to be sure our more business-minded list friends don't start hitting on you, feel free to just email me directly.
  • What company(ies) are you using for web-based course evaluations?
  • Do you like them - why/why not?
  • If/when you choose again, would you pick the same vendor?
  • What are some others you looked into/would consider?
  • What are some important features to consider?
  • What advice do you have for those moving in this direction?


AJ Kelton
Director of Emerging & Instructional Technology
College of Humanities and Social Sciences
Montclair State University
July 31, 2012 | Mark A. Hoeting
Good morning. We are interested in identifying individuals who might be interested in performing a peer review on one of our two-year campuses. This will be a comprehensive review of technology infrastructure, services, and related areas. We are looking at a late October or early November timeframe for the site visit, with relevant committee work before and after the site visit. High level review areas include: Enterprise Computing Campus Networking Technology Service and Support IT Governance The campus will compensate review committee members with a small honorarium, plus expenses. If you would be interested in serving in this capacity, please contact me off-list and I will follow up with you. Thank you Mark A. Hoeting Chief Information Officer Arkansas State University ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
July 19, 2012 | Listserv Anonymous User
Message from

Hello everyone,


Do any of you have or have access to an RFP for bookstore partnering?  Please reply off list unless someone else has a similar need.


Thank you,

Mike Jirout

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at

July 6, 2012 | Richard Hiers

We have had trouble with audio quality/ recording levels in some of our classrooms and would like to be able to monitor those feeds remotely, real-time.  I don’t know if this is possible, but I would like to take an analog audio feed from the headphone jack, convert that to cat5, send it across the network to a remote monitoring station.  Do any of you know of equipment that would accomplish this?  Any other ideas for remote monitoring would also be welcome.




Richard Hiers
Director of IT Services
Covenant Theological Seminary
314.392.4111, option 4


IT Services will NEVER ask for your password via Email or phone!


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