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February 14, 2012 | Mitchel W. Davis

I personally think that certification for a C class position is a boondoggle dreamed up by a group to require people, institutions and businesses to spend time and money validating acquired knowledge. This is only something that government would dream up: let's create a powerful controlling body that claims to be agnostic in its agenda and politics but ends up being extremely political, well paid and a major stumbling block to progress. Most CIOs earn their positions and keep them by performing well. I have noticed in government that CIOs can be appointed to the position with little or no experience. If this is an attempt to fix that broken business process then you are solving the wrong problem. If you want to solve this mess, go to the source not the well you are drinking from. Do the "EDUCAUSE CIO's" (rough equivalent to the CIO's who frequent this listserve) have a stake in these discussions, or in shaping what a professional licensure examination might look like? I would argue "...

0 Comments

.xxx and generic top-level domains (reprise and request)

February 13, 2012 | Gregory A. Jackson

Back in August we outlined the issues surrounding new generic top-level domains (gTLDs) about to become available from ICANN (of the form .yourdomain rather than .com, .org., .edu, etc) and the new .xxx domain intended for "adult" sites. Some colleges and universities were contemplating obtaining the former, and attempting to protect themselves from domain assignments in the latter that might be confused with official institutional sites. As we wrote to this group and others back, linking to a posting still available at http://tinyurl.com/3avkux5, obtaining a new gTLD is both expensive and demanding. It has since become controversial. We also pointed out that before the .xxx gTLD began operating it was possible for an institution to block issuance of an .xxx domain, but only if that domain's name conflicted directly with an institutional trademark. Now that the .xxx domain is becoming...

2 Comments

Low cost storage solutions

February 13, 2012 | Kanaka Vijitha-Kumara

Hello,

We are looking at a low-cost SAN solution for our VMware server virtualization project. Does anyone have used Cybernetics iSAN-D (or miSAN-D) with snapshots? Any info is very much appreciated. Thanks.

--
Kanaka Kumara
IT Services
Eureka College, IL

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6 Comments

Wireless Coverage - DAS

February 13, 2012 | Ted Fines

Hi,

Last July there was some discussion on this list regarding using DAS (Distributed Antenna Systems) to augment and improve wireless coverage in buildings, on campuses, etc. On Feb. 1, 2012 the FCC hosted an information forum on DAS. The forum included presentations and case studies on successful deployments, all of which is available on the FCC web site. Given the amount of useful information on the site and the level of interest earlier, I thought it would be worth sharing this with the list.

Ted Fines
Macalester College

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0 Comments

Performance Management SW?

February 13, 2012 | Listserv Anonymous User

Message from russ.leathe@gordon.edu

The company that we use for performance management, was bought by another company. With that, of course, a price increase.

My question is, what PM system do you use?

We are a small institution, about 250 employees and we like the Sas model but will look at alternatives if it meets our requirements.

Thanks so much for your help.

Russ

********** Participation and subscription information for this EDUCAUSE Constituent...

0 Comments

Automated Attendant or Live Person?

February 13, 2012 | Terry Lewis

Dear Colleagues,

I have been asked to find out what other universities and colleges are doing to assist those who call for information. Are they directed immediately to a live person or do you use an automated attendant? If an automated attendant answers, how many choices are there before they get to speak with a person? Do you follow any sort of best practices with regards to your implementation? Would you be willing to share good and bad experiences with me?

Thanks!

Terry

---------------------------------------------------------------------------

Terry Lewis

The University of Tennessee at Martin

Director, Systems...

4 Comments

Institutional Support for Outsourced Operations

February 10, 2012 | Gary Hammon

We currently outsource our Facilities operation to Aramark.

I am considering whether or not the college should provide equipment and services to the Aramark employees e.g. cell phones, computers, printers, and desktop support.

Any policy recommendations or insights on generally accepted practices would be most helpful.

I will plan to summarize results and post back to the listserv.

Thank you for your help,

Gary

Gary Hammon
CIO
Newbury College
Brookline, MA 02445
617 730-7135

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

7 Comments

Faculty Recruitment

February 8, 2012 | David J. Comroe

Dear Colleagues,

We are in need for replacing our in-house developed system used for faculty recruiting, both applicant submission and committee reviewing. If you wouldn’t mind sharing the following information I’d greatly appreciate it.

1. What sort of system/software do you use for faculty applications, committee review, and hiring?

2. Is this the same system used for general staff HR hiring?

3. Do you have a separate system/process for PhD student applications?

Appreciate the responses,

-dave

...

5 Comments

Supported browsers / browser challenges

February 7, 2012 | Theresa Rowe

We are wondering what the community experience is with browser management. My tech folks here note that we are encountering browser issues, particularly in our single-signon portal. For example, our portal supports access through to several different products, like Gmail, Moodle, Banner, etc. Trying to make everything work in common on a browser platform is challenging. Just wondering if you have a strategy to deal with this.

Vendors typically use a quality-assurance process to certify browsers that work with the server-based software. When organizations such as Mozilla released a major revision of their

software once every two years, everyone was content with the expected slight lag as all parties caught up to the current version. The techs here noted a change when Google started its pace of releasing new versions of the Chrome browser. Browsers seem to be releasing new versions every...

2 Comments

Learning House

February 7, 2012 | Nathaniel Hewitt

Good afternoon, Colleagues! Has anyone had “dealings” (positive or negative) with Learning House? If so, could you share your experiences?

Nathaniel E. Hewitt, III

Vice President for Information Systems and Technology

Wiley College

711 Wiley Avenue

Marshall, Texas 75670

903-923-2404 (office)

903-263-9630 (cell)

903-927-2672 (fax)

nhewitt@wileyc.edu

Visit us on the web at www.wileyc.edu

Wiley College: Home of The Great Debaters

This e-mail and any attachments are intended only for use by the...

1 Comment

Measuring the success of the campus LMS

February 3, 2012 | Malcolm Brown

Here's a straw poll question, directed primarily at those whose responsibility includes the care, feeding, and promotion of the campus learning management system (LMS): what, currently, is your primary measure of a successful learning management system (LMS) project? Is it the percentage of faculty using it? I know there are probably a variety of ways you might calculate the success of your LMS. But my question is: what is the **primary** or most valuable way or metric you use? If you could use only one such measure, what would it be? Thanks Malcolm ---------- Malcolm Brown Director, EDUCAUSE Learning Initiative email: mbrown@educause.edu IM: fnchron (AIM) Voice: 575-448-1313 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

21 Comments

Leapfrog

February 3, 2012 | Dale Hochstein

Saint Peter's College is in the process of redesigning it's website and is recommending the use of Leepfrog's Courseleaf Catalog Management System.

We are interested in speaking with others who are using this product.

Thanks for your assistance.

Dale Hochstein

CIO, Saint Peter's College, 104 Glenwood Avenue, Jersey City, NJ, 07306, W-201-761-7827,dhochstein@spc.edu

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

Enterprise Technology Inventory - Asset Tracking Software

February 3, 2012 | Amy Berg

I am interested in how others are managing their institution’s technology assets from acquisition to deployment to maintaining a trouble history per unit to disposal. Anyone have a great solution?

Amy Berg

Associate Provost for Information Resources

SUNY Cortland

Miller Building, Room 206

Cortland, NY 13045

Office: (607) 753-5942

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

3 Comments

Bookstore Software

February 2, 2012 | David R. Hoyt

We are in the final stages of letting an RFP for a replacement to our Bookstore system, currently Budgetext. We are looking for vendors to whom to send this RFP. If you have one that you like, please email me the contact information and I will forward it to our Purchasing department. We are a Banner shop, so if your system is know to integrate well with Banner, that would be a plus.

Our Bookstore is in-house and the staff are employees of the College. Please let me know if you need any additional information.

As always, thanks in advance,

Dave

David Hoyt

Chief Information Systems Officer

Collin College

Collin Higher Education...

3 Comments

FAX Outsourcing

February 2, 2012 | David Gansz

Greetings, all—

We’re a small VOIP shop with only a few FAX machines left scattered across campus in some key departments who remain deeply attached to their hardware, despite continuing issues of unreliability and service disruptions.

Any advice on outsourcing? Of course our Student Services folks have FERPA concerns and our large Nursing program has HIPPA concerns. At first glance, eFax Corporate, for example, has taken all of this into consideration and covered the bases.

Any potential pitfalls from technical or financial perspectives in your collective experience? I’m about ready to pull the plug here…

Many thanks in advance.

...

0 Comments

Summary report for 2011 EDUCAUSE Core Data Service

February 1, 2012 | Susan Grajek

The summary report for the 2011 EDUCAUSE Core Data Service is now available: http://www.educause.edu/Resources/TheEDUCAUSE2011CoreDataService/245425 We tried to cover all the major areas of the new, expanded survey, so I hope there's something of interest to you all. -Susan Susan Grajek Vice President for Data, Research & Analytics EDUCAUSE Uncommon Thinking for the Common Good http://educause.edu 4772 Walnut Street, Suite 206, Boulder, CO 80301-2538 202-331-5350 (phone) sgrajek@educause.edu ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

Higher Education User Group (HEUG) Executive Forum - March 19, 2012

February 1, 2012 | Ted Simpson

Colleagues, In line with some spirited discussions both on this list (e.g. the 'Our Chessboard' discussion kicked off by Brad Wheeler in August http://bit.ly/wdFlJT) and at EDUCAUSE events over the past year (e.g. the excellent Enterprise and Information Technology Conference in Chicago last May http://www.educause.edu/ENT11), I would like to call your attention to an upcoming event that may be of interest to executives in the higher education and research industry using Oracle software. The annual Higher Education User Group (HEUG) Executive Forum will be held Monday, March 19, 2012 in Nashville, Tennessee. Details are posted on both the EDUCAUSE calendar http://bit.ly/zXaKpU and on HEUG Online...

0 Comments

Application 'Self Service' for customers

February 1, 2012 | Chad Robinson

Hi All,

This might be a a bit technical for this list, but I'm hoping someone can point me in the right direction.

We have traditionally provided a "self-service installation page" where our Windows customers (whom do not have admin accounts) can go to get the latest interation of the commonly updated utility applications (Flash, Java, Adobe viewer, etc.). We are in the process of moving to Windows 7 and the tool we were useing to create these self installer packages no longer works (encryptedRunAs).

Anyone else doing this with Windows 7? Suggested application?

Thanks,

Chad

Chad Robinson

Director of IT Services

Western State College of Colorado

125 Taylor Hall

970-943-3123

crobinson@western.edu

...

0 Comments

Virtual Conference on eBooks – Tell us what you want to see

January 31, 2012 | Alys Jordan

Tell us what topics you would like to include in this year’s Virtual Conference on eBooks: SEFLIN, the organization that hosted last September’s virtual conference entitled, Library Resource Sharing: Emerging Trends & Technologies, is seeking your feedback about this year’s new conference on the topic of eBooks. So we can best serve your informational needs in our upcoming virtual conference, please fill out the survey linked below: https://www.surveymonkey.com/s/K6KMVXW This year’s virtual conference will also be held in September. The survey also provides you the opportunity to request notification about the conference program and registration when these become available. Thank you, and we look forward to seeing you online! Regards, Alys Jordan, Ed. Sp., M.A., MILS Nova Southeastern University 3100 Ray Ferrero Jr. Blvd. Ft. Lauderdale-...

0 Comments

Evaluating "insourcing" vs. "outsourcing" of eLearning delivery and marketing

January 31, 2012 | Thomas D. Skill

Colleagues,

I'm looking for recommendations on eLearning consultants who will carry both academic and corporate credibility in the eyes of our Board of Trustees as we assess the costs and benefits of expanding our in-house eLearning operation versus contracting with an outside agency that will market and deliver courses and programs for us. Have you addressed this issue at your campus?

I'm also very interested in the experiences of those who have contracted with corporate eLearning shops.

Thanks

Tom Skill

Thomas Skill, Ph.D.

Associate Provost & CIO
Professor of Communication
Office (937) 229-3511
Fax (937) 229-4044
eMail: tskill1@udayton.edu

UDit
University of Dayton
300 College Park
Dayton, OH...

2 Comments

LOOC Offering

February 19, 2013 | Christopher W. Wessells

The University of San Diego is supporting a FREE Large Open Online Course (LOOC) in Sustainability and the Global Supply Chain commencing March 4, 2013: http://supply-chain.org.uk/welcome/the-supply-chain-academy/

The course will be a four module, 8 week course and successful completion will be recognized with a certificate of completion. Typical workload will be 4-6 hours a week. Mostly for logistical reasons, we are intentionally trying to keep the course to an enrollment of 500 or fewer participants. I am writing to the EDUCAUSE list to see if there are any other institutions working on similar endeavors and interested in possibly partnering with USD on development of non-massive open online courses.

_______________________________________________________________________________

Christopher W....

0 Comments

Applicant Tracking and Onboarding Systems

February 14, 2013 | Kay Rhodes

Texas Tech University System is in the process of looking for a new Applicant Tracking and Onboarding System. Is anyone currently using IBM Kenexa or Oracle Taleo? If so, we would like to visit with you about your experience both functionally and technically. Thanks.

Kay Rhodes
Associate Vice Chancellor, System CIO

Office of the CIO

Texas Tech University System
MS5400

(806) 742-5170
(806) 742-5168 fax

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

contract managment system

February 14, 2013 | Brian A. Young

Anyone using and happy with a system for managing vendor contracts?…a system that allows for electronic routing, e-signatures, version control and informing the unit, Dept or area when the contract is coming due or up for renewal? (just to name a few features)

Thanks in advance.

Brian

Brian A. Young

Vice President and CIO

Creighton University

Omaha, NE 68178

4022802202

bay@creighton.edu

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

Academic Programs with Student 1-to-1 Processes

February 14, 2013 | Janice Ward

Hello.

I’m interested in learning from institutions where student 1-to-1 programs are program specific, rather than campus wide. For instance, the Nursing Program or Education Program might have a requirement for a 1-to-1 technology (of any kind) for students enrolled in that program.

My questions at this time focus mainly on the requirements and process the acdaemic program follows in order to get approval to be a 1-to-1 technology for students. Is this tied in with curriculum approval? Do you have specific forms or process documentation for these programs? I’d love to see samples of anything in that vein that could be shared.

We are looking at identifying a process for our programs to move in such a direction, and are wanting to learn...

0 Comments

Changes to Ellucian Service?

February 13, 2013 | Laura Carmickle

One of the CRM products we are considering is Ellucian Recruiter. However, we have some concerns after reading the notes from the Ellucian Recruiter Meeting at the Educause conference in Denver.

Would you have a few minutes to comment or send me a message with your thoughts on the product now?

Has your experience improved since Ellucian added staff and increased their investment in Recruiter? What is your outlook for the product now?

Thank you for your time,

Laura Carmickle

Senior Programmer Analyst/Solution Architect

Northwestern Michigan College

laura@nmc.edu

...

0 Comments

To our Maryland Collegeaues

February 12, 2013 | Arthur Fridrich

I too am deeply sorry to learn of this morning’s event at the University of Maryland. It is a sad day for us all….

Best regards,

Art

Arthur J. Fridrich

Director, Distance Education

Virginia State University

125 Cameron Building

Petersburg, VA

Tel.: (804) 524-3194

Email: afridrich@vsu.edu

LinkedIn: www.linkedin.com/pub/arthur-fridrich/3/9a6/502

...

0 Comments

use of email and privacy

February 11, 2013 | Vicki Tambellini

In the corporate world, there is no expectation of privacy when using email provided by an employer.

Most corporate employee handbooks address this issue specifically with clauses that allow employers to review internal communications for any reason. This includes reading email.

Students that plan to enter the corporate world should learn that email provided by someone else does not come with an expectation of privacy.

Vicki T. Tambellini

President and CEO

The Tambellini Group, LLC

P.O. Box 685, Irvington, Virginia 22480

(804)438-9393

********** Participation and subscription information for this EDUCAUSE...

0 Comments

big data, MOOCs, mobility, and place-bound education

February 8, 2013 | Listserv Anonymous User

Message from luke.fernandez@gmail.com

Here are two interesting articles as (many of) you settle down to a snowy weekend: I. The Philosophy of Data -- David Brooks http://www.nytimes.com/2013/02/05/opinion/brooks-the-philosophy-of-data.... In the op-ed Brooks looks at big data with a pretty favorable eye. But he also confesses some skepticism: "Over the next year, I’m hoping to get a better grip on some of the questions raised by the data revolution: In what situations should we rely on intuitive pattern recognition and in which situations should we ignore intuition and follow the data? What kinds of events are predictable using statistical analysis and what sorts of events are not? I confess I enter this in a skeptical frame of...

0 Comments

Integrating Shibboleth SSO with Office365

February 8, 2013 | Greg Kozak

We are attempting to integrate our Shibboleth-based single sign on environment with Microsoft Office365. While MS claims to integrate with Shib, their documentation is a little bit lacking in details. Have any of you successfully integrated the two and would you be willing to have a quick call between technicians to work share the details? Thanks much. Greg.

Greg Kozak

Vice President and CIO

Lake Forest Graduate School of Management · 1905 W. Field Court · Lake Forest, IL 60045

847.574.5194 (direct) · 847.707.0712 (cell) · 847.234.5005 (main)

gkozak@lfgsm.edu

Lake Forest Graduate School of Management

...

0 Comments

In-house Computer Recycling Program

February 7, 2013 | Ronald L. Danielson

Santa Clara has a four year rolling replacement program. We donate all the machines replaced in any given year to local schools and non-profits, who seem happy to get four year old machines for the cost of picking them up. We limit any entity to 30 machines a year, and have institutions that have come back year over year. Demand always exceeds supply.

All machines are wiped and reimaged with the OS version with which they were originally acquired. No other software comes with the systems.

Ron Danielson

Vice Provost and CIO

0 Comments

CRM Usage

February 6, 2013 | Francis X. Moore

Colleagues,

After transitioning from VA to WA I am the new CIO at Pacific Lutheran University. My third day on the job has given me my first challenge, for which I am seeking some of your wise input. The Institution purchased a CRM for Admissions and Communications here. It was painfully rolled out in Admissions a year ago and the roll out has started in Communications and they are extremely unhappy with the product. If any of you know of the CRM named Talisma, and have some experience with it, could we communicate off line? Is anybody using a CRM that they absolutely love and is really tailored for higher education?

Many thanks,

Frank

F. X. Moore III Ph.D.
Associate Provost: Information and Technology Services
Pacific Lutheran University
12180 Park Avenue South
Tacoma, WA 98447-003

(253) 535-7504 [voice]
(253) 535-7315...

0 Comments

Transition from Live@Edu to Office 365

February 6, 2013 | Timothy M. Chester

LIke many of you, the University of Georgia is planning its transition from Live@EDU to Office365 for University email. We have upwards of 50k end users. I am concerned about the technical complexity required to successfully undergo this shift and would appreciate a conference call with any institution who has successfully migrated. Both I and my team would like feedback on peer architecture, security, etc. Please respond back off list to tchester@uga.edu if you can assist with this. Best, Tim ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

24x7x365 LMS End User Support - Vendor Rceommendations

February 6, 2013 | Michael Scheuermann

Colleagues –

We are conducting some due diligence work on engaging our next vendor in this space.

Our plan is to utilize our in-house experts during all business hours and to outsource this support only for:

- After hours

- Weekends

- Holidays

- University closing between the late-year holidays.

General recommendations appreciated in this Listserv forum; specific experiences (good or bad) can be sent directly to me,
if you deem that...

0 Comments

Alumni Engagement & Relations Systems

February 4, 2013 | Stuart Schellenberg

Greetings,

I am looking for information on effective Alumni engagement & relations systems. We are exploring solutions other than Facebook and LinkedIn to allow our alumni to connect and interact. I’d be interested to hear from anyone that has taken the same approach, what solution was used and how it is working for you.

Thanks in advance for your input.

STUART SCHELLENBERG
Executive Director, Information Technology

Trinity Western University | t: 604.513.2121 ext. 3721

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

0 Comments

Print Management or Pay for Print

February 4, 2013 | Stephen Hunt

We started using PaperCut this year in our shared Engineering labs, initially using it to monitor only from September to December, and then using that information to implement a full controlled pay-for-print service starting in January. We matched the campus rate of $0.10/page (the library asked us not to undercut them!). Don’t offer colour at this time within the Faculty. We discount to $0.09/side if they duplex to encourage the paper saving, which costs us a little but is worth it for the environmental impact. They can purchase top-up cards from our Student Services office – I’m working on a web-based payment system as well.

I’ve been completely happy with PaperCut. It was easy to implement, remarkably inexpensive especially compared to other solutions, and has been solid and reliable. It handles multiple active directory domains for authentication, operates...

0 Comments

Potential Security Breach and Pastebins

January 31, 2013 | Theresa Rowe

This might be a nice time for me to put a in a plug for a couple resources.

First, the Educause Security constituent group and list discusses things like this all the time, and we have the added advantage of including our campus security professionals in the discussion. You can sign up for that group http://www.educause.edu/discuss?page=4 Security Discussion Group. Participation is available to Educause members. This is an open and public discussion of security issues that we commonly face in our higher educational setting.

Secondly, you may be interested in the Research and Educational Networking - Information Sharing and Analysis Center http://www.ren-isac.net/ This is part of the larger security ISAC community described...

0 Comments

Developing a Campus Mobile Strategy - An ACTI MWF Whitepaper

January 31, 2013 | John J. Suess

Interesting that this link is not mobile friendly:-)

I do appreciate the educause is making there website more mobile friendly! I assume the library material comes from a different content system.

This shows us all how hard it will be to make the transition and why a strategy now is an important first step

Thanks for sharing

Jack Suess

Sent from mobile

0 Comments

IT advisory/governance committee

January 31, 2013 | Mitchel W. Davis

When I came to Bowdoin ten years ago, there was a multitude of advisory/governance/oversight committees. I immediately started by removing all the committees that did not provide any value and concentrated my efforts to make the existing ones more useful. The following year I focused on elevating the trustee advisory committee to a full committee, and establishing a new student advisory committee. Two years into the process I integrated the trustee/faculty/ student advisory committees into one meeting every quarter. This committee included two faculty, four trustees, one alumnus and two students. Three years into the process, the faculty committee determined that it had a voice and disbanded the faculty committee. The IT Advisory Committee wanted projects that would make Bowdoin better place and it functioned well in this role for about four more years. Committee members change every two years but I added a clause that allowed anyone who had served on the committee to continue to...

0 Comments

Outsourcing support

January 29, 2013 | Mark Scott

If you are outsourcing support for any of your student information systems, LMSes, etc., would you mind sharing the company you use and how well it works at your campus?

Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

Online courses and IT employee or instructional designer enrollments

January 29, 2013 | Wayne Brown

We are doing a policy review and I wondered about other institutions:

Do you allow your IT department employees or instructional designers to enroll in your online courses?

If not, who is prohibited?

Thank you for your help.

Wayne

This HTML message and any attachments contain confidential Excelsior College information intended for the specific individual and purpose. If you are not the intended recipient, you should notify the College and delete this message. Any disclosure, copying, distribution or inappropriate use of this message is strictly prohibited. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

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EDUCAUSE organizes its efforts around three IT Focus Areas

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Get on the Higher Ed IT Map

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