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September 27, 2012 | Mark Scott
Anyone using Safe Connect ( and willing to share your experience?


Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | | Twitter:

Cyber Security Awareness - FHU Online Safety
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September 27, 2012 | Mary Lou Fritts

We currently have a mass email policy that requires any email sent to large groups, e.g., all faculty, to go through an approval process and then be sent out by either the Chancellor or the Provost (or folks involved with emergency management).  Our faculty senate chair has requested permission to send to these groups also without going through the approval procedure.


How do other campuses facilitate communication like this while still staying away from broadcast email that may or may not be relevant?


Mary Lou


Mary Lou (Hines) Fritts

CIO & Vice Provost

University of Missouri-Kansas City


816.235.5509 fax

September 27, 2012 | James Arnold

We’re considering moving forward with a SIEM package implementation and I’d like to know if any of you use such a tool in your environment and if so maybe you can answer the following?


What was the impetus for considering SIEM?


What were your (broad brush) criteria (flow analysis, file integrity, general security, log aggregation, PCI compliance, etc) for choosing the product you chose?


How many staff are involved with the day to day monitoring and action of monitored events?


Are you pleased with the tool you chose and why?


Thank you


Jamie Arnold

Binghamton University

September 27, 2012 | Ann Kovalchick
Folks - 

In two weeks I will be giving a presentation to the academic deans and various vice provosts on OIT's (Ofc of IT) 5  year plan. This is basically a budget for major upgrades on the radar as well as needs driven by our university Strategic Plan.  However, as we all know, making these plans actionable at the level of executive and senior management is a greater challenge. I'm struggling with how to make this extraordinarily complex environment digestible to folks who lack deep knowledge without simplifying to the point of cartoon-like explanations. My goal is helping them understand the trade-offs around customization, the transactional costs of poor business process design, the needed skill sets to address looming integration needs, and the multifactorial  issues around data management without watching their eyes glaze over.  I meet with these folks weekly (as a group) and so have a familair relationship with them...
September 26, 2012 | Chad Robinson

Our institution is looking at implementing several HD video conferencing sites (h.323).

Is there any kind of HD Directory out there or other simple way of identifying whom has h.323 capabilities and wants to connect?



Chad Robinson

Director of IT Services/CIO


Western State Colorado University

600 N. Adams Street

Gunnison, Colorado 81231



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September 25, 2012 | Steve Hall

I’m reviewing our password reset policy.  Currently our policy is to require users, via password expiration,  to change their password every 60 days.  Based on anecdotal evidence I gathered from faculty and staff who have recently come to Knox from other I believe our reset interval is shorter than most other Colleges and Universities.  However, I have gotten answers that range from 30 days to annually, and a single, “I never had to change my password…”. 


We also have complexity and history policies in place, but the one I am most frequently “challenged” on the expiration period.  Would any of you be willing to share what your expiration period is?   If it is 90 days or under would you also share your rationale?




September 24, 2012 | Kevin Palmer

Good Afternoon,

  I came across this issue today and I was curious how the community handles this situation.  We sent out an RFP for HRIS software and had one vendor send us an NDA stating that they always request an NDA prior to responding to RFP’s.  I have been doing RFP’s for 20 years, and aside from a request to keep the RFP confidential, I have never been asked to sign a NDA…


  Is this unusual, or have I simply missed the vendors that make this request? 


  My first reaction is that this is an interesting hurdle that the company has erected to prevent an easy flow of business… after all, if the secret sauce was that good, why not patent it like a host of other companies?


Best regards...

September 21, 2012 | Charles B. White
Book Review of The Shadow Scholar: How I Made a Living Helping College Kids Cheat by Dave Tomar (Bloomsbury, 251 pages, $25)
"A Man for All Semesters:  An exposé reveals how the Internet has turned collegiate cheating into big business," by Charles Dameron,The Wall Street Journal, September 20, 2012 ---

Chuck White

Charles B. White, Ph.D.
V.P. Information Resources
Professor, Psychology
Trinity University

210-488-2312 (cell)
210-999-7345 (office)

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September 21, 2012 | Fouad Yatim




Is anyone using an off the shelf application to track grievances for union staff electronically at their campus? I am looking for  your experience and recommendation. Thanks.


Fouad Yatim

Associate Chief Information Officer

Information Technology Services

8 Ashburton Place

Boston, MA 02108

Tel: 617.573.8585

Fax: 617.573.8747

Note: This E-mail message is confidential, intended only for the recipient(s) named above and may contain information that is privileged, exempt from disclosure under applicable law. If you have received...

September 21, 2012 | Listserv Anonymous User
Message from


I am looking for anyone who might be able to provide some feedback on the Cisco TrustSec product. We are looking into NAC and this is one of the vendors we are looking at.


Mike Cunningham

VP of Information Technology Services/CIO

Pennsylvania College of Technology



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September 21, 2012 | Joseph Ugoretz
At our small and lightly-staffed main office, we have a problem with our Active Directory password reset policy and staff using mobile devices (particularly more than one). Security policy requires an AD password reset every 30 days. Staff (usually) remember (with reminders) to take care of that on their desktop computers. But on their iphones/blackberries/ipads, where they also have to enter the new password both for wifi settings and for their email accounts, they almost never remember. Or they remember on one device and not the others. So the device tries to connect and tries to connect, using the old password, and they are then locked out for too many attempts. They call our (extremely small--one person) tech support to help, and wasted time and hurt feelings ensue. Does anyone have a clever solution for this? Or suggestions? Thanks! Joe -- Joseph Ugoretz, PhD Associate Dean and CIO Teaching, Learning and Technology Macaulay Honors College The City University of New...
September 20, 2012 | Jake Holmquist
Has anyone received reports of WIFI issues with newly updated iOS 6 devices?  We received our first complaint this AM from the user community, although our developers reported this issue last week.  It seems that only iPhone 4S and iPad 3 running iOS 6 are affected.  (iPad 2 and earlier as well as iPhone 4 and earlier are NOT affected).  The issue reported (and confirmed) is that the affected devices will not connect to certain WIFI networks (in our case, our managed "FIT" APs - 802.11n HP/3COM/H3C) - no associate with AP, no DHCP.  To be clear, these same devices were confirmed working running iOS 5.

Thanks in advance,

Jake Holmquist
Director of Information Technology Services

Riverdale, NY 10471
Phone: 718-862-7449
Fax: 718-862-8024
September 20, 2012 | Listserv Anonymous User
Message from

Hello, colleagues: Though AAEEBL's Southeast Regional Conference is in November, the deadline for the Call for Proposals is quickly approaching -- just 10 days away. To submit a proposal, go this URL: At that site, you can also register for the day-and-a-half conference and book lodgings on the Clemson campus. This conference is limited to 100 participants, including a number of undergraduate and graduate students who will show their own work with eportfolios. AAEEBL is the professional association for the world's eportfolio field. Our 5 conferences in the U. S. each year bring together leaders in the field in research and in practice. ePortfolios continue to spread and advance in use in education as one of the most disruptive technologies; see:...
September 20, 2012 | Patricia Ainsworth


The CIO Constituent Group would like to have you present at our monthly meeting.  We meet one Friday per month and at UMass, South Street, Shrewsbury, Mass.  Normally vendor presentations are at the end of our agenda (noon) and sometimes over box lunches.


Andy Reed | National Sales Executive | Veracode, Inc.
Direct: 339-674-2829| Mobile: 781-835-8824 |


September 19, 2012 | Charles B. White

Chuck White

Charles B. White, Ph.D.
V.P. Information Resources
Professor, Psychology
Trinity University

210-488-2312 (cell)
210-999-7345 (office)

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September 19, 2012 | Larry D. Conrad

Dear Colleagues,

Please see this announcement from HEISC.


Larry Conrad

UNC Chapel HIll


Information Security Awareness Student Video & Poster Contest

Win cash, gain experience, and earn international recognition with one short video or a poster!

The EDUCAUSE & Internet2 Higher Education Information Security Council (HEISC) is conducting a contest in search of short information security awareness videos and posters developed by college students for college students. The contest seeks creative, topical, and effective videos (two minutes or less) and posters that focus attention on information security problems and how best to handle them.

Winners will receive cash prizes, and their...

September 19, 2012 | Theresa Rowe
And  our final discussion item from the Educause Top 10 IT Issues:

Issue #1: Updating IT Professionals' Skills and Roles to Accommodate Emerging Technologies and Changing IT Management and Service Delivery Models

IT professional development is not necessarily about a programmer learning a new language. The issue is much broader, focusing on the changing way information technology delivers and manages technology services and on how the IT staff must adapt accordingly. Although the CIO's changing role has received much attention in recent years, with the need for CIOs to acquire or enhance their strategic planning, relationship management, and communications skills, many other roles in the IT organization are also evolving in similarly disruptive ways.


Voice over IP, multi-factor identity systems, Groovy, Grails, cloud and license management, app development, HTML5, virtual architectures - you name it, and we are changing the knowledge...

September 19, 2012 | Martin J. Golizio


Academic Freedom or Application Chaos: A Delicate Balancing Act

Join us for a Webinar on October 17

September 19, 2012 | David R. Hoyt
We've had discussions on two factor authentication for our distance students.  I believe we have about 4,000 of them, but most of them live in the local area. 
We are just starting this fall giving the students the option to pay for remote proctoring through Remote Proctor Now.  I believe it costs them $15 per exam.  They also have the option to come into a College testing center and take the exam for no cost.  They do have to provide a student ID or driver's license in both scenarios.  I believe we have worked on remote proctoring with other institutions in the past, but do not know if we still plan on using that now that we have the agreement with Remote Proctor Now.
We chose them because the require video cameras and watch the student during the exam.  If they see any signs of cheating, they send a report to the Distance Learning office and they...
September 18, 2012 | James Phelps
Hi All,

Our constituent group, ITANA, is doing a study on Service Oriented Architecture in Higher Education.  This is one part of a larger data gathering initiative.   Please see the announcement below.  There is a link to the questions so you can read through them before answering the survey.  Please feel free to pass this along to the appropriate person in your organization.

Jim Phelps

ITANA is doing a survey of "Service Oriented Architecture in Higher Education".   This short survey should take about 15 minutes to complete.   

Have you wondered what your peers are doing with regard to SOA strategy, products, or standards? We'd like to find out. Your colleagues in the ITANA SOA Working Group ask for your participation in a short survey about the state of SOA at your institution.

Multiple responses from the same institution...
November 6, 2011 | Carmen A. Rahm
Many of us provide financial allowances/stipends for work use of personal cell phones. Do any of you offer allowances/stipends for work use of personal iPads, etc.? Maybe even laptops! ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
November 3, 2011 | Theresa Rowe
In light of our Snowmaggedon in Snowtober discussion, our friend Lisa at Educause sends a reminder about this business continuity and disaster recovery Educause Live! webinar.

---------- Forwarded message ----------
Date: Wed, Nov 2, 2011 at 10:02 AM
Subject: Irene/Katrina Business Continuity and Disaster Recovery

If this e-mail message does not display correctly or hyperlinks are missing, please view our online version.

November 3, 2011 | Kim M. Bethea

Our college is in the process of considering a domain name change.


We would like to get in contact with  colleges who have gone through the process in the past few years.


If you have changed your .edu, would you be willing to talk online with us?


And thanks.


Kim Bethea, Ph.D.

Director: Technology Operations

Technology Services

Madison College-Truax-215A

608 243-4500 (office): 608 335-9042 (cell)



November 3, 2011 | Kathryn F. Gates
Most of the university email policies that I have seen, including the University of Mississippi's email policy, address what you can and can't do with your university email account (personal use, spam, attachments, harassment, expectations for privacy, etc.).  Are any of you aware of any public university email policies that say employees *** must *** use their university email accounts for all university business?   If yes, then can you share the language?   I am especially interested if this was a university-wide mandate or set and enforced for certain scenarios only.  Thanks in advance for any information you can provide. 

Kathy Gates
Chief Information Officer
300 Powers Hall
University of Mississippi
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November 3, 2011 | Jarret Cummings

Hi, All – I have posted a review of the “Dear Colleague Letter” on financial aid fraud in relation to online learning programs that was recently released jointly by the U.S. Department of Education’s Federal Student Aid and Office of Postsecondary Education divisions ( The review also covers the inspector general’s report that led to the release of the letter as well as an internal departmental task force to explore next steps for addressing the problem.


Please see below for the introductory paragraph. If you have any questions or comments, please let me know. – Jarret Cummings



The U.S. Department of Education (...

October 31, 2011 | Listserv Anonymous User
Message from

In a campus computer domain, there are usually other people who technically have the ability to access your computer, even though they may never do so. Support technicians may ask a user to grant temporary access (either over the network or in person in the office) to a computer to fix a problem. For the time that the support tech is working, he or she has the same level of access as the computer’s owner. How does this affect computers where sensitive identifiable research data resides? Our IRB Chair says that they need to understand who will potentially have access to this data. How have other universities approached this question?


Thank you,

Anne Toal

U Texas-Pan American Technology Assessment Officer

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October 28, 2011 | Listserv Anonymous User
Message from

Hello All,


We are currently considering rolling out an online, high stakes solution for our osteopathic medical school.


Would anyone be willing, in this forum, or a private phone call, to share their thoughts and experiences regarding, e.g. lessons learned for vision, planning, budgeting, vendor selection, governance, logistics, gotchas, the good, the bad, the ugly, etc.?


As always, the hard won knowledge and wisdom of this wonderful group are infinitely appreciated, and thank you in advance for sharing.




Scott Helf, DO, MSIT

Chief Technology Officer-COMP

October 25, 2011 | Arthur Fridrich

Good afternoon and welcome back from Educause!


VSU nearly a year ago selected Aerohive as their vendor for wireless services. We have gradually been rolling out their APs to the entire campus. While we are aware of one other institution in Virginia that is also using Aerohive, we have little idea what other institutions have joined us in this direction.


If you are an Aerohive client, I would be interested in speaking with you or one of your networking folks offline about your experiences. My email address is provided below.


Best regards,

Arthur J. Fridrich

Director of Strategic Management Services and Interim Director of Application Services

Technology Services

October 14, 2011 | Patrick Masson
Just was wondering if anyone was going to modify this letter to reflect higher education and then send if off the their campus president ( If you were planning to, would you mind sharing your modifications back with the list? I'm sure several folks will want to push it out and up. Best of luck, Patrick P.S. Oh, and if you do, here is another link you might find useful... || |||| ||| || | | || ||| || ||| || | | ||| || ||| || Patrick Masson Chief Technology Officer, UMassOnline The University of Massachusetts, Office of the President 333 South St., Suite 400, Shrewsbury...
October 13, 2011 | Listserv Anonymous User
Message from



We are working with the local community performing arts center, assisting them in preparing an RFP for a new ticketing system. For those of you who have a campus performing arts center, I’d appreciate the opportunity to review a recent similar RFP.




Jim Cunningham

Vice President for Information Technology

Pennsylvania College of Technology






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October 7, 2011 | Listserv Anonymous User
Message from

I'm helping a high school student (as a personal favor to a friend) who's name has unfortunately and incorrectly gotten associated with some bad internet sites.  We think her name was among a list of students originating from her high school (neither here nor there). She is fearful (and probably rightly so) that any college or job she applies to may google her name and see the results. Working with the search firms seems pointless until we attack the source of the problem.

Do any of you have any experience with reputation expunging sites like , and the rest? Any words of advice?

Thanks much.

********** Participation and subscription information for this...
October 4, 2011 | Anwar Karim

Dear Colleagues,


Have anyone of you researched effectiveness of web site search engines recently for your institution? If so, will you be willing to share your data?




Anwar Karim

Chief Information Officer

Information Technology

Texas A&M University – Commerce

Tel: (903) 886-5550



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September 23, 2011 | Gregory H. Smith

The time has come to redesign our IT Website. It is no secret for us that our website suffers from years of partial cleanups and lack of attention. Our university did get a new CMS a number of years back and many of the other "more externally visible" departments have gotten a makeover. Of course IT should be able to do this ourselves, but I like to work within the system and our Marketing group controls the website. Anyways, they finally agree and have time to give us a new design which I then hope will motivate us to really cleanup our content. Does anyone have a list of official or unofficial "Best IT Higher Education Websites". Or maybe just refer your own if you believe it is good. Probably should do this offline to keep the listserv tidy.


Greg Smith
Chief Information Officer
August 15, 2011 | Bill Hogue

This has been a rich and illuminating discussion.   A few observations…


1.       I commend to you the entire current issue of EDUCAUSE Review (  Pressed for time?  Start with Diana Oblinger’s “Choosing What Not to Do” as a concise guide to some of the most compelling issues before us.


2.       Casey Green’s Campus Computing Project ( continues to be a very valuable resource.  Opinions are like elbows – most everyone has a couple.  Casey’s recent post took us beyond opinions and led us to what the data tell us:  noble intentions and actual...

March 13, 2014 | Kenneth Schindler



Is anyone using MS-Dynamics for their undergraduate recruiting?  Our AVP-Enrollment would like talk to some higher eds using the package.


Ken Schindler/YSU

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March 12, 2014 | John J. Suess

This came across one of the lists I am on and I wanted to share it with the group. Every once in a while something happens in the vendor community and you just want to stop, smile, and take a moment to celebrate!

Microsoft announced formal support for SAML 2.0 for Office 365 a couple days ago.

For schools that are using or planning to go to Office 365, this makes InCommon an excellent option for authentication services and it will really make a difference for schools that want to offer a choise of Google and Microsoft on campus.

March 7, 2014 | Peter J. Murray

Dear Colleagues,


As we shared in a previous e-mail, the 2014 Higher Education Information Security Council (HEISC) Strategic Priorities include: Strengthening Foundations, Continuing to Build the Information Security Profession, and Advancing Information Security Strategies in Higher Education.


This month we would like to highlight the efforts that are contributing to the first priority: Strengthening Foundations.


1)  ...

March 6, 2014 | Calvin E. Coursey

Does anyone use dashboards to track metrics such as bandwidth/student, desktop replacement cycle, average age of servers, etc?  If so, commercial package, home grown solution, or manual tracking?

Thank you,


Cal Coursey
Interim Chief Information Officer
Washington College
515 Washington Avenue
Chestertown, MD 21620
Phone:  410-778-7894
Fax:      410-778-7830

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March 4, 2014 | Rick N. Kubb

Greetings all,


Several years ago Maryville started down the path of Managed Printing.  We currently live in partially managed environment where all students print to several Kyocera MFPs across campus and each student is allocated 1,000 free prints (clicks) each semester.  We also have a number of MFPs that faculty and staff utilize and this printing is also tracked with Equitrac.

The unmanaged part of our printing includes 75 aging HP workgroup printers and 144 personal desktop printers.  We will next be pursuing a fully managed print solution where personal desktop printers become a thing of the past and that every workgroup printer on campus tracked and managed.


I am very interested in learning how other institutions have approached this and specifically if anyone is willing to share which...

March 4, 2014 | Michael Cato
For those of us on the East Coast our opportunity to take part in the new CONNECT format will be in Baltimore, from April 30 - May 2.  Similarly to Melissa's note about Chicago, there will be a CIO Roundtable in Baltimore that this year is co-facilitated by myself and Christine Haile:

April 2nd is the early bird registration deadline for Baltimore CONNECT and I hope to see you there!


Michael G. Cato   .  Chief Information Officer
Computing & Information Services  ....

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