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September 18, 2012 | James M. Maher, II



            Was wondering if anyone would be willing to share their e-mail retention policy.  With FOIA requests, eDiscovery, etc., seems that we need to keep email access for longer periods of time.     Do any of you use any kind of hierarchical storage models (online, near-line, long-term archival, etc.) regarding email? 


            I apologize if this has been brought up in the past, but if it has, maybe someone can point me to the thread (for some reason, my forum search keeps timing out). 



September 17, 2012 | Newton Braga
Dear all, Has any of you used Yammer to improve organizational communication within your institution? If so, have you opted for a paid option and what has been Yammer most used for (e.g. interaction with external parties, project management, student communication complementing LMS, etc)? Thank you, Regards Newton Braga Head of ICT UNSW@ADFA ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
September 17, 2012 | AJ Kelton
Although this site may not be new, it was new to me when an instructor brought it to my attention.

Has anyone had any interaction with them?

The idea of verifying that a student in an online class is the student registered is not new, albeit this is a new twist.  For those who have entirely online programs, and/or a significant number of online courses, how are your institutions handling this issue overall?



AJ Kelton
Director of Emerging & Instructional Technology
College of Humanities and Social Sciences
Montclair State University
September 17, 2012 | Mark Scott
Good morning everyone,

I am interested if any of you lock out devices from your network. For instance, if you have a device with malware, do you knock it off your network until it is cleaned? If so, what is your process, how do you accomplish this, etc.?


Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | | Twitter:

Cyber Security Awareness - FHU Online Safety
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September 17, 2012 | Steve Hall

Phishing, and our constituents responding to it, seems to be on the increase this year.  Despite our efforts at educating our end users (posters, new faculty/student orientation, e-mail, …) we still have a handful of people who simply supply their credentials whenever asked.  Often, to phishing messages that aren’t even credible.  Seems to be fairly evenly spread amongst our faculty, staff and students.


What are others doing to combat this? 






Steven S. Hall

Vice President & Chief Information Officer
KNOX COLLEGE – Information Technology Services
2 East South Street | Galesburg, IL 61401

September 16, 2012 | Charles B. White
Can you recommend search firms for executive level technology searches?


Chuck White

Charles B. White, Ph.D.
V.P. Information Resources
Professor, Psychology
Trinity University
210-488-2312 (cell)
210-999-7345 (office)

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September 14, 2012 | Edward N.M. Wilder
Some disturbing news affecting our colleagues at North Dakota State University and University of Texas at Austin today.

Ted Wilder
Senior Director
Office of Technology
Luther Seminary

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September 13, 2012 | Theresa Rowe
Hi, everyone,
I had an interesting email chat with a vendor who asked questions about a recent post where the poster, a university CIO, said they needed recommendations for a direction.  The nature of the work was in the vendor's field and the vendor wondered about making connections with the CIO.  I re-read the post, and I could see how the vendor would feel free to contact the individual, but since the list rules are as they are, I discouraged the contact.

I'm suggesting that everyone on the list keep in mind that vendors are on the list.  If you post about seeking a system, or a consultant, or a solution, please also state if you want to hear from vendors.  If you really want the recommendations of CIO peers and not vendor contacts, please state that. 

There are times when we post on the list and we do want vendor contacts - I've done that myself.  If we can state that clearly, we will help vendors connect with those...
September 12, 2012 | Carmen A. Rahm
All:  We have what I'll call 3 levels of employees in ITS (and a few other areas).   Classified Staff (hourly) that are overtime eligible (required to pay overtime to), Classified Staff (hourly) that are deemed overtime exempt, and full EXEMPT employees.   Obviously the classified that are OT eligible get 1.5 x wage for hours > 40.   Exempt staff have their own rules, benefits, etc. 
The issues come with the Classified Staff that are OT exempt (that we are not required to pay for extra hours).   They are truly our "middle class".  In the past we had a policy that these employees received straight time for any hours worked in excess of 45/week.   This was far less than time and a half, but it adequately compensated them for extra hours (and they often have to work extra hours).  CompTime never seemed to be much of an option, because they have a hard enough time using up...
September 12, 2012 | Rodney Petersen

A notice from the FCC ( addressed to Campus Television Operators and others was brought to our attention by our colleagues at NACUBO.  I am sharing the NACUBO summary below with you in case you have not seen it.


Please let me know if you have any questions.



September 10, 2012

The Federal Communications Commission (FCC) has issued a notice listing requirements for certain multichannel video programming distributors, including colleges and universities.

The notice reminds non-cable...

September 12, 2012 | Tracy Mitrano
For those able to attend this year, we are most excited to see and share the program with you face to face!  

For those unable to attend, we are pleased to offer some of our keynotes remotely.  Please consult site for more information, the schedule in particular is at:

Below are the links for the talks.

Cheers, Tracy

"The Humanities in and for the Digital Age"
Kathleen Fitzpatrick
September 11, 2012 | Brian Miller
I have a question for other schools using Google Apps.  Specifically, do you sync staff directory information to Google Contacts (e.g. phone, email, job title, campus location).  If you do, have you also enabled Google+?

I ask this question because enabling Google+ in our scenario (where all directory information is sync'ed to Google Contacts) effectively publishes (as far as we can tell) the entire directory for the world to see.  That is, unless users dig through their security settings and remove these fields from public view.

If anyone else has tackled this, I'd love to discuss how you did it and how it went.


Brian Miller
V.P. Information Technology Services & CIO
Davenport University
6191 Kraft Ave. SE / Broadmoor Suite 270
Grand Rapids, MI 49512
September 11, 2012 | Listserv Anonymous User
Message from


We have extended two deadlines for the fall 'GIS & Spatial Thinking in the Undergraduate Curriculum' conference: 

1. Early bird registration deadline has been extended until Saturday, 9/15. 
2. Paper/Map Submission deadline has been extended until Saturday, 9/22. 

Also, we've added information to the ...
September 11, 2012 | Mitchel W. Davis
Just because a CIO last a long time at an institution does not mean they are committed to change. They may just hang in there and roll with the punches. There are CIOs who push the right technology but then are removed because they are the ones who need to sell, market and lead those projects so that everyone thinks they are successful. I wake up every day and think how things have changed at the College. Have I reset my perspective so that I can take advantage of that shift to reposition myself and make the College a better place and me a better CIO. What is keeping the clients for desiring the operational and technology changes that will improve their performance? How do I move them from a point of resistance to a state of desire for that change? If change is going to be a part of the CIO agenda then s/he will be changing the most and leading the effort. This article I just wrote for Educause talks about this very issue....
September 7, 2012 | Tony Palomino
My apologies for my colleagues on the CLAC mailing list for the cross-posting: Some of our faculty at Reed have recently discovered CourseHero, and are considering requesting removal of their course materials from the website. I was curious to know if any of your institutions have sent out takedown notices to CourseHero (or other similar sites). If so, what was your experience? If not, are there other actions that you've taken or considered taking? Thanks for any and all responses! Tony -- Director, Computer User Services Reed College 503-788-6622 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
September 7, 2012 | Robert Paterson

Have any of your institution recently build a parking structure?  I am tasked to consider technology construction and support costs and wondering if anyone has a “cost per sq. ft.” for that kind of a building.





Dr. Robert Paterson

Vice President – Information Technology, Planning and Research

Molloy College

Rockville Centre, NY


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September 7, 2012 | Theresa Rowe
Issue #2: Supporting the Trends toward IT Consumerization and Bring-Your-Own Device

"While the technology landscape has never been more personal or easy to use, it is simultaneously increasingly complex to manage and support. Faculty, staff, and students no longer need the IT organization as an intermediary in their adoption and application of the most commonly used technologies. They arrive with mature personal computing environments that they have self-configured to meet their specific needs, preferences, and styles of work and recreation. Any college or university that maintains hard-and-fast rules about which devices and communication tools must (or may not) be used risks being irrelevant. Yet the institution's data and intellectual property must be safeguarded, no matter where it is stored, transmitted, or accessed. Even the most strategic and flexible IT organization may, at times, need to be reactive. Institutions need to learn to...

September 7, 2012 | Cyrille S. Parent

Dear colleagues,

If you are running SARS-GRID (TRAK, MSG etc..) integrated with your Banner system (using SARS-Connect) and you’re willing to share your experience, please contact me offline (

Thank you, | Director, Information Technology Support Services | Pikes Peak Community College



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September 7, 2012 | Charlie R. Moran

I had some time to catch up on my reading on a flight yesterday and read a great article in CIO Magazine by one of our higher education friends, Bryson Payne, the CIO at North Georgia College and State University. In this article, Bryson asks one of those simple but deeply insightful questions that stops you in your tracks. Quoting from his article:

“…I stopped asking why CIOs are such a famously short-lived breed. I chose instead to focus on pressing problems at my organization from a new perspective:”

What Would the Next CIO Do?


Wow – Simple but thought provoking question! Think about it: If you were no longer in your job, what are the first problems / opportunities that your successor would jump to work on? If you can develop of list of these needed changes,...

September 7, 2012 | Malcolm Brown
The EDUCAUSE Learning Initiative (ELI) is pleased to announced the publication of another Seeking Evidence of Impact case study. This one is by colleagues at the University of Wisconsin Milwaukee, a study of the effectiveness of their U-Pace instructional approach. The ELI thanks the Next Generation Learning Challenges project for their help with this particular case study. More information about the ELI Seeking Evidence of Impact program is at:
March 3, 2014 | Wayne Brown

I am winding down data collection for the 2014 CIO and technology leader surveys. If you did not get a survey and would like to participate please send me an email at I appreciate your support of this longitudinal research. I am again partnering with EDUCAUSE and all ECAR members will receive a complimentary copy of the reports. All survey takers will be entitled to a 50 percent discount on all CHECS ( reports. I hope to complete both the CIO and Tech Leader reports in June 2014.

If you are not familiar with the CHECS research...

The Center for Higher Education CIO Studies, Inc. is a nonprofit 501(c)(3) organization. Its mission is to contribute to the education and the development of the chief information officer in higher education.

The CIO study provides information about higher education...

February 12, 2014 | Paige Francis

We have received increasing requests for substantial server environments – Vmware, server space – for personal research and/or university projects (not standard classroom projects, web space, etc.). A few questions:


-          Are you receiving requests like this?

-          Are the requests increasing?

-          Do you budget for this in IT?

-          Do you have a relationship with a 3rd-party (e.g., Rackspace) and point the requestors in that direction?

-          If you provide, do you chargeback?...

February 8, 2014 | Listserv Anonymous User
Message from

Lab Assistant Manager and Systems Support

Shannon Cramer
University Technology
Western Illinois University

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February 7, 2014 | Danny M. Kemp

I would be interested in hearing from those who have installed or have considered installing Passive Optical Networks (PON) in new building construction.  If you have installed this technology, I would like to hear how satisfied you are.  If you considered it, but chose not to implement, I would appreciated your reasoning.


Thank you.


Danny M. Kemp

Vice President for Information Technology & CIO

Radford University

P.O. Box 6888

Radford, VA 24142

Office   540-831-7167

FAX     540-831-6217


January 30, 2014 | Mike Rackley
I'm interested in knowing if any of you are using text messaging routinely to communicate with students for normal, i.e. non-emergency, matters.  If so, a brief description of how your system works and the vendor that's providing the service would be appreciated.
Mike Rackley
Chief Information Officer
Mississippi State University
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January 30, 2014 | Stan Lawrimore

The University of South Carolina is in need of a photo roster within our Blackboard (9.1) LMS. Access to the roster would be restricted to the members in the class and/or organization. We are hoping to find a building block that would allow a bulk upload or the ability to link to existing pictures in our card system.


We have looked at the web profile and existing roster options in Blackboard, but was hoping to find or build a tool that has more flexibility.


If your school has done something along these lines, I would appreciate your feedback.


Thank you.


Stan Lawrimore

University Technology Services

University of South Carolina


January 23, 2014 | Peter J. Murray

Dear Colleagues,


We are pleased to let you know that we received a great deal of input from CIOs regarding strategic priorities for the Higher Education Information Security Council (HEISC). After reviewing your responses, the following goals for HEISC have been established for 2014.  The council will also continue to address security and privacy hot topics as they arise within the higher education community.


HEISC Strategic Priorities


Strengthen Foundations

·         Strengthen communications and marketing of existing resources, especially to CIOs.

·         Enhance community...

January 23, 2014 | Newton Braga

Greetings all,


We have a request from our School of Engineering and IT (SEIT) for a research collaboration tool to allow academics to work collaboratively with national and international counterparts.

The tool they are after should have Wiki facilities to entering and sharing data and experimental details, blog or another web-based user friendly publishing method to share material with collaborators.

It should also have the ability to allow public access to certain areas without the need to register, while granting access to other areas would require some sort of registration – academics would manage registration and access rights and to store different file formats, equations, including but not limited to, PDF, Word docs, Excel spreadsheet, audio/video (mpeg, MOV, AVI, etc). Use of open format would be a must.

January 16, 2014 | Christine Haile



(excuse cross-postings)


The University at Albany Office of the CIO has posted this announcement and I invite you to help identify candidates qualified and ready for this great opportunity. As we all know, sometimes the best candidates are not actively seeking new employment and trolling job postings. Perhaps you know of someone for whom this is the right move – now.


Please share this link with potential candidates and if you would like to nominate someone, please send the nominee’s information directly to...

January 14, 2014 | Patricia Patria

Is anyone using financial modeling software at their institution to assist with forecasting major milestones such as changes in enrollment, changes in discount rate, addition of new residence halls, etc.?


If so, would you mind sharing the product that you are using and the pros and cons? Thank you.





Patty Patria • Chief Information Officer, Becker College • 61 Sever Street, Worcester MA 01609 • Tel 508.373.1981 • Ellucian


CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this email in error,...

January 13, 2014 | Paige Francis

Happy Monday -


Any of you Ellucian Banner schools use Hyperion for planning, budgeting and forecasting? If so, what are your thoughts? We have purchased Argos as a ‘peppy and cheap’ reporting tool for most, but our Finance area would like to dig a bit deeper. Looking for any feedback including good, bad, indifferent and ugly.





Paige Francis, CIO

Fairfield University


Follow me: Twitter | Linked In

Fairfield University Technology News:...

January 10, 2014 | Debra H. Allison
Dear Colleagues...

I would like to invite you to recognize those in our community who have made exceptional contributions to information technology in higher education. You can help the Recognition Committee<> identify 2014 EDUCAUSE Awards candidates by submitting a nomination<> by February 17, 2014.

2014 EDUCAUSE Awards:

·         Leadership Award<...
January 6, 2014 | Mark Askren

A friendly reminder that the deadline for EDUCAUSE Annual Conference proposals is a week from today. The deadline is earlier than usual as the event will be held from September 29–October 2, 2014, in Orlando.  More details are at:


As you know, Diana Oblinger and the EDUCAUSE board and staff have done great work in recent years in making the conference increasingly valuable to CIOs and other senior IT leaders. As chair of the program committee this year I ask your support in submitting proposals so that we can collectively continue this trend.




December 20, 2013 | Darrell Lutey
CIO's, would you consider forwarding this off to your group responsible for managing computer labs, teaching facilities, Media labs, etc.. Thank You..


This year UNLV (OIT) is hosting a conference called Labman.  Labman is a conference primarily for University Staff who manage computer facilities (i..e, Computer Labs, Media Labs, Teaching Facilities, Public Access Computers, etc).  The conference will be held June 2-4, 2014 and will be held at the UNLV campus.  We anticipate between 150-200 participants, and have some exciting Keynote Speakers planned, and a number of fun activities.  If you are interested in attending the conference, the registration will be open sometime in early January.  The call for presenttations is open, and can be found at  Any technology type topic would be relevant,...
December 18, 2013 | James B. Young
Hi Colleagues:

We're embarking on some service training at Lehigh University and I was wondering if any of you could recommend an external facilitator. We're planning several sessions over the course of 18 months with the first one emphasizing diversity. These will be approximately 3 hour workshop-like sessions. 

Any suggestions would be appreciated. Below is an initial outline in case you'd like an idea what we're thinking.

Thanks so much!


Goal: Developing service strategies in support of campus diversity goals

Scope: 2-3 hour training (one in morning, one in afternoon)

Audience: LTS wide

Setting: Facilitated workshop, roundtable with representative seating

Initial Outline:

  • Framing Diversity

    • ...
December 11, 2013 | Robert Paterson

Anyone out there using this product or something like it? With success? Or pitfalls? Thanks.





Dr. Robert Paterson

Vice President – Information Technology, Planning and Research

Molloy College

Rockville Centre, NY

New Phone Numbers for Molloy College
Main number:   516-323-3000

Direct number:  516-323-4848


December 10, 2013 | Monte Schmeiser

I wanted to thank you all for your input and advice on this subject.  It has been super helpful, I really appreciate it.  This is a great group.




Monte Schmeiser

Director of Institutional Technology

Tel: (310)-303-7684





This email has been scanned by Marymount California University email security service
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November 26, 2013 | Thomas D. Skill

We are exploring various models and practices for implementing extensive WiFi coverage in our 14,000 seat arena.  We have limited coverage currently but are getting a good bit of pressure to expand it.

Aside from internally funding and implementing a solution, we would appreciate learning about any external partnerships that substantially reduced or eliminated direct investment by the university.  

Has your athletics department worked any sponsorship deals that included an independent WiFi implementation?

Have you had success using a commercially-supported provider?

If you have implemented an internally-supported solution, did you find an affordable balance between cost and QOS coverage?


Thomas Skill, Ph.D.
November 22, 2013 | Cynthia Herrera Lindstrom
   We have been looking at better ways to serve our students by providing them with a single portal to look for and apply for available scholarships. It would also  help administrators on the back end. 

I am curious to find what others are using (we have looked at AcademicWorks). Any recommendations?

Thank you,


Cynthia Herrera Lindstrom
Chief Information Officer, University of Illinois at Chicago
Executive Director, Academic Computing and Communications Center
Univ. of Illinois at Chicago

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November 20, 2013 | James Hilby



Does anyone have a year of experience with Ellucian Recruiter in the service model.  Ellucian publishes frequent and sometimes large outage windows for their service level.  I was unable to get a listing of actual outages over the past 12 months from them.  I would be interested in what organizations are experiencing for actual outages with their service.


Thank you,


Jim Hilby






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