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September 5, 2012 | Mark Scott
Morning friends,

Do any of you use TMS Systems for your facilities management helpdesk system ( If so I would sure like to ask you some questions offline. Thanks.


Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | | Twitter:

Cyber Security Awareness - FHU Online Safety
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September 5, 2012 | Timothy M. Chester

Director of Finance and Business Services, for the 

Vice President for Information Technology at the University of Georgia

The Vice President for Information Technology (VPIT) at the University of Georgia (UGA) invites applications and nominations for the position of Director of Finance and Business Services. This position is responsible for leading, developing, supporting, and facilitating the budget, financial, and human resource functions for units reporting to the VPIT, including Enterprise Information Technology Services (EITS).

A variety of organizations that focusing on the development, support, and effective use of Information Technology at the University of Georgia currently report to the VPIT. This includes units focusing on student and administrative information systems, infrastructure and identity management...

September 4, 2012 | Rick N. Kubb



We’re re-evaluating a ‘home grown’ user account creation and management system and are curious what others are using.  With our current system accounts are automatically created when applicants are accepted to the University using data from our Ellucian Colleague system.  Users then go to a  page to create a password and answer security questions and activate the account. The program synchs different systems together so that a single password can be used (e.g. ERP -Colleague, LMS -Desire to Learn, Email -Office 365, Portal – Sharepoint/Ellucian ………).


Over time the program has become overly complex and difficult to manage and we’re looking for a simpler solution....

September 1, 2012 | Charles B. White
At Trinity University we have been using Google Apps as our email system for about three years for student, faculty, and staff email. We have recently been informed by our Faculty Senate that they are receiving complaints re the system that involve lost mail, mail delivered extraordinarily late and some aesthetic complaints with the interface. They are unable to speak to the magnitude of the complaints as they report many users seem very happy with Google Apps. The students seem to like the system and have made no mention of  problems, and yes, they do use email a lot!

If you have implemented Google Apps on your campus are you receiving such complaints and what is the magnitude of them?


Chuck White

Charles B. White, Ph.D.
V.P. Information Resources
August 30, 2012 | Gregg Tushaus
MCW is looking to begin a formal technology planning activity specifically focused on student administration systems.  We are evaluating outside resources to assist with the strategic facilitation and technical architecture responsibilities of this effort.  Please respond if you have references for firms or individuals with these types of skillsets in the area of Higher Education.
Gregg Tushaus
Medical College of Wisconsin
Vice President - Information Services
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August 29, 2012 | Michael Valdez

Pomona College would like to engage our constituents on a mobile platform.   In order to embark on this journey, we want to first develop a strategy that addresses topics such as opportunities, security, risks, etc,.  Can anyone recommend someone that might be able to help facilitate this effort?  A mobile strategy consultant or an Educause member with experience who would be willing to act as a facilitator would be great.  I understand that there will be a presentation in November that addresses this topic, however as usual, we need to get started right away.

Thanks in advance for your assistance.

Michael Valdez, PMP
Enterprise Project Manager
Information Technology Services
Pomona College
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August 29, 2012 | Jim Mahlberg



The college is looking for a software vendor that can read the bar code off of the front of our student ID’s for athletic events.  Students can use their ID’s to get a free general admission entrance.  The bar code is 9 digits, but we only want to read the first 7 digits as that is the college ID number.  The system also needs to do standard ticket sales.


If you are using a ticketing system that does this could you let me know the vendor?


Thank you.




Jim Mahlberg
Iowa Western Community College
Director of Information Technology
2700 College Road
Council Bluffs, IA 51503
712-325-3218 (Voice)...

August 29, 2012 | Listserv Anonymous User
Message from

Given all the talk about MOOCs of late here's an article titled The Siege of Academe by Kevin Kerey that speaks to the issue (especially in the latter half of the article): I was especially engaged by the following passage where Kerey speaks in passing about Clayton Christensen's distinctions between "disruptive" and "sustaining" innovation: "I’m in San Mateo, twenty miles south of San Francisco, at the offices of Learn Capital, an education-focused venture capital firm. Having driven down from the city in Michael’s Honda CRV, he and I take the elevator to the second floor, where one of the firm’s...
August 29, 2012 | Gregory A. Jackson

On July 31, the EDUCAUSE Board of Directors election got under way. Voting closes tomorrow, August 30. I'm sending this to the CIO list to reach voting reps who haven't yet voted; my apologies for the extra mail if you're not  one of those.

It's important that EDUCAUSE be governed and managed to the benefit of its members, and if you're the voting representative for your campus and have not yet voted, I encourage you to submit your ballot.


Clicking on any of the 2012 Board candidates below will take you to the election website, where you will find each candidate's platform...

August 29, 2012 | James M. Maher, II

Good Morning Colleagues,


            I’ve recently entered the exciting world of higher education, after working 26+ years in healthcare.   I was even more excited to learn that there’s a true spirit of collaboration amongst those of us that try to do the best with what we have in I.T. 


            One of my first tasks, as you can imagine, is to draft our I.T. strategic plan.  I was wondering if any of you would be willing to share yours, just so I have a starting point and can learn from those that have walked before me.  One of you has already been so gracious, but my VP would like a sampling of 4-5 as a starting point.    My e-mail is below if you’re more...

August 29, 2012 | Robert Goffeney

We have a policy of not modifying baseline code in our ERP system (we're running Banner).  We're often asked to provide functionality that would necessitate core code changes, and we explain that we have a policy against it, and why. Typically, cost avoidance is the most compelling argument we advance.

What I don't have is hard, quantitative data to support our contention that modifying baseline code imposes real costs on the organization; everyone agrees that this must be true, but we don't have the numbers to back it up. Lately, we've had serious inquiries from higher up the food chain about the costs and considerations involved in changing our policies; they're willing to accept the added cost and risk, but they'd like us to quantify them.

Can anyone point me toward studies, surveys or other data to help me quantify the potential costs and risks involved in modifying delivered code? Comparisons of IT development staff size for...
August 28, 2012 | Susan E. Metros
Have any of you established a formal internship program where undergraduates intern for a semester within your IT organization to learn about and prepare for IT careers in higher education? Please share any information you have about existing programs or let me know if this is something you might consider for your students or in partnership with other institutions. Thanks, Susan 

Susan E. Metros
Associate Vice Provost and Associate CIO for Technology-Enhanced Learning
Professor of Visual Design, The Roski School of Fine Arts
Faculty Appointments in the Rossier School of Education and the Annenberg School of Communication and Journalism

University of Southern California
3434 S. Grand Avenue, Suite 330 R
Los Angeles, CA 90089-2812

August 28, 2012 | Michael Hoffman

Dear Colleagues,


The start of the semester has brought us numerous problems with students not being able to authenticate to our wireless portal to access our network and the Internet.  I’m curious how other campuses control WiFi access.  Specifically, are you forcing authentication?  Do you allow students to use the wireless without any authentication/registration?


Thank you.


Michael S. Hoffman

Executive Director for Information Technology

St. Bonaventure University


********** Participation and...
August 27, 2012 | Theresa Rowe
A small liberal arts college is in the process of selecting a SaaS-based information system.   The campus is seeking a full ERP  (integrated) platform that combines (at a minimum) Student, HR and Finance functions in a SaaS offering.  

Can anyone suggest or recommend such an offering?  We would greatly appreciate any input that colleagues on the CIO List could provide.

Please send responses to the list.  Is this a viable direction?  Are there solutions in our future?   I am posting this for a colleague on the list who does not want vendor contacts.  Our colleague is seeking information.

Theresa Rowe
Chief Information Officer
Oakland University
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August 27, 2012 | James M. Dutcher



In relation to the following article:  and due to the very poor customer services, and sky-high software pricing, our campus will discontinuing use of Autodesk after this academic/fiscal year.


I am curious to know what other campuses have replaced Autodesk with?






James M. Dutcher - Chair - SUNY Council of CIOs

SUNY Cobleskill - CIO: PMP, CISSP, SCP/Security+, CISA

EMail : dutchejm@...

August 24, 2012 | Malcolm Brown
Greetings, the ELI is considering the idea of adding a vendor exhibit/presence at the 2014 Annual Meeting. If we do this, we'd like to employ some kind of "2.0" design for this presence, moving away from the usual string of vendor booths towards something that is more interactive and productive. The ELI is seeking input from the community on this idea. Please take a a minute (literally a minute) to tell us what you think: Thanks in advance! We will summarize the ideas we receive back to the list. Malcolm ---------- Malcolm Brown Director, EDUCAUSE Learning Initiative email: IM: fnchron (AIM) Voice: 575-448-1313 [cid:22696A99-13E8-484B-8162-A2B24BDCD844] ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
August 24, 2012 | Listserv Anonymous User
Message from

Are there any networking/discussion groups for people developing MOOCs ?




Anne Toal

Technology Assessment Officer

The University of Texas-Pan American

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August 24, 2012 | Theresa Rowe
Coming in to the final top 3 issues, as we look at starting the fall semester on our campuses:

Issue #3: Developing an Institution-wide Cloud Strategy"Given the tremendous diversity of technologies, approaches, and providers, colleges and universities need to develop a coherent strategy about alternative sourcing. A successful strategy is not focused on technologies but, rather, is focused on issues such as architecture, business models and requirements, procurement and contract management, contingency planning, security, privacy, and compliance. For services that remain available in an on-premise model, campus IT organizations will need to continually demonstrate the value of that model in the face of cloud offerings. For new, cloud-only offerings, the institution will need to establish a strategy for evaluation, selection, risk assessment, and vendor management. It will also need to establish a strategy around data-integration tasks that may have to be...
August 22, 2012 | David Harris


LLU is on the verge of engaging Panopto for class capture management. 


If your university has engaged Panopto for one or more years, I would like your experience with the Viewing/Recording hours bundle.


Specifically, their pricing sheet says 12,000 recording/viewing hours.   That seems to translate to me like the following:

·         5 courses which meets 40 hours per quarter and 60 students viewing it: 12,000 hours.


Is this reflective of reality or have you found that your allocation has been sufficient for full use.


So, what is your allocation?  What is your FTE?  Are you...

August 22, 2012 | Listserv Anonymous User
Message from

Hello All,


We would like to move one of our web applications from “nice” to “Wow!”, definitely in terms of graphics and design, and, perhaps, with regard to UI/UX.


Could you recommend any individuals or firms you are or have been very happy with,  either as a reply to this thread, or in private?


Thank you for any guidance in this area.




Scott Helf, DO, MSIT

Chief Technology Officer

Assistant Dean, Academic Informatics

College of Osteopathic Medicine of the Pacific


November 19, 2013 | Gary O. Roberts
Colleagues, Our accrediting agency is asking questions about student identity verification in distance and correspondence education, as it relates to 34 CFR 602.17(g). Essentially, I believe they want to know that we are taking reasonable steps to validate that the student who is registered for a course is the same student doing the work and receiving the grades/credits. From what I have seen, this type of validation does not require the use of emerging technologies such as biometric retinal and scanning, at least not yet. But, what I think they are looking for is that we are taking reasonable efforts to ensure that we verify a student through social security numbers, High School transcripts, Tax returns (and other official documentation). And then, following a system where we create a unique ID and authentication to the LMS based on that initial validation through documentation. Is that how others interpret 34 CFR 602.17(g)? Also, do others have 34 CFR 602.17(g) compliance...
November 13, 2013 | Nathaniel Hewitt

Good morning, Colleagues! I have a quick question for you. Have you either been involved or provided a technical support survey to your students to determine how well you are supporting your online (or other) programs?  How did determine your “categories?” Would you mind sharing your survey with us?


Thanks, in advance!!




Nathaniel E. Hewitt, III

Vice President for Information Systems and Technology

Wiley College

711 Wiley Avenue

Marshall, Texas 75670

903-923-2404 (office)

903-263-9630 (cell)

903-927-2672 (fax)

November 11, 2013 | Joshua Fiske

We are embarking on a project to implement a comprehensive academic scheduling application.  As we begin the project, a product called UniTime [1] has been added to the list of products to consider.  I’m curious if any on this list have experience with the product?  I would appreciate anything you may be able to share about it.







- - - -
Joshua A. Fiske '03, '04
Chief Information Officer
Clarkson University, Office of Information Technology
(315) 268-6718 -- Fax: (315) 268-7965


November 7, 2013 | Timothy M. Chester

Begin forwarded message:

From: Pierce Cantrell <>
Subject: NSF CC-NIE Grant
Date: November 7, 2013 at 11:24:56 AM EST
To: "Timothy M. Chester" <>


Hope all is going well with you. When we met at EDUCAUSE, I said I would send you our NSF Campus Cyberinfrastructure - Network Infrastructure and Engineering Program (NSF CC-NIE) proposal, which is attached.

I just received an email from the Program Manager at NSF who announced that NSF planning a third round of funding for this program next spring. In the past two years, the proposals have been due on May 30. I will email you the...
October 29, 2013 | Michael Hoffman



St. Bonaventure is moving into a more robust offering of fully-online programs.  It is our intention to allow our traditional, residential students to take “some” of their courses from St. Bonaventure online.


For those of you that offer both traditional and online courses, do you limit the number of online courses your traditional students can take?  If so, what is the limit?


Thank you.




Michael S. Hoffman, MBA, Ed.D.

Executive Director for Information Technology

St. Bonaventure University

October 11, 2013 | David Weil



I’m writing to request some suggestions to help us identify some independent consultants who would be able to assist us with developing an institution-wide data repository strategy, as part of the College's comprehensive BI/analytics solution. 


Specifically we are looking for a consultant to help educate us as to the current and future direction of the industry with regard to institution-wide data repositories (data warehouse or similar), and work with us to review, develop and recommend at least 2 possible data repository solution options for final consideration.  The solutions could include building our own data warehouse, 3rd party solution(s), a combination or some other option.

Have any of you worked with firms that you would recommend?...

October 9, 2013 | Steven Burrell
Today is the deadline for submitting your Campus Computing Survey response. If you haven't finished, take 30 minutes and provide facts that are readily available or finish off those last few items.  It's time well spent.  Case in point, I had the opportunity to use the survey data in a meeting yesterday to discuss some key issues with faculty senators.  There's no better tool than good data to evoke rational thought and productive dialogue around tense issues and to overcome thought inertia.  As a result, we're moving forward today... - Thanks Casey!  

Steven C Burrell
Vice President for Information Technology and Chief Information Officer
Georgia Southern University
1770 Southern Drive * Statesboro, GA * 30458
Office: (912) 478-1294
Google Voice: (912) 225-9747
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October 9, 2013 | Peter J. Murray



Just a reminder that we need your input regarding priorities and actions for information security.  If you haven’t already, please send your thoughts regarding the following two questions to Valerie Vogel (


We would like to receive your input before the Higher Education Information Security Council (HEISC) meeting next week at EDUCAUSE. 


1) What are the highest STRATEGIC priorities for information security in higher education?


2) What ACTIONS could EDUCAUSE, Internet2, HEISC, and the REN-ISAC take to improve and advance information security in higher education?


October 4, 2013 | Kenneth C. Green

Many of you probably have read the article in Thursday's INSIDE HIGHER ED about cyber security issues.  Peter Murray, vice president of CIO at the University of Maryland, Baltimore and also co-chair of the Higher Education Information Security Council, reports that his campus receives "an average of 12 to 15 million attempts to get unauthorized access to our network," plus upwards of 30 million daily spam emails."

The Campus Computing Project began tracking IT security issues 2006.  Below are national data on IT security issues from the fall 2012 survey.  Some key points:

October 3, 2013 | Dan Terrio
Good afternoon: At Whitman College we have Ellucian's Colleague for our ERP and I would be interested in hearing from other institutions (that use either Colleague or another system) that have used a consultant(s) to help modify, optimize and automate HR and Payroll processes successfully. Who have you used, what work did they do, how satisfied were you and the HR/Payroll function with the work? Please respond to me off the list at Regards, Dan ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
October 3, 2013 | Timothy A. Pierson



Most consider their  ERP where originating transactions occur as the system of record.  It sound like you may be interested in an Identity/Access Management system.  You feed would go into this system and based upon rolls, which can be many to one, the system will create the access need, based upon the security definitions.  An IAM will update all systems you may as need, not only making sure identity objects are the same across all system, but also access to the various components as you define.  This system will update AD/LDAP.





Timothy A. Pierson 

Associate VP, Information Technology and CIO

Piedmont Technical College


September 25, 2013 | Theresa Rowe
Thanks, Casey, for contributing survey data. 

The deadline for the 2013 Campus Computing Survey is Friday, Oct 4th.  You'll note that the time you spend on the survey yields the results that Casey has shared with the community many times over the last year. 
There are very important surveys for our community; another is Educause Core Data.  The difference between Campus Computing and Core Data, as often described by Campus Computing as:

  • Launched in 1990, Campus Computing is the largest continuing study of the role of eLearning and IT in American higher ed.
  • Focus on planning and policy issues, with just a small part of the survey requesting quantative data; very little overlap with questions on the Core Data Survey.
  • Provides not only data, but information and insight about key IT issues.
  • Casey has usually been ahead of the curve in providing data on a...
September 24, 2013 | Cathy Bates

Hi All,


I have been asked to gather materials for the search process for our new Chancellor.  I have some initial notes on what I would like to include, but thought this would be an interesting opportunity to collect some ideas and to see what others have done in similar situations. 


1.        Leadership Profile:  The search committee is working with a search firm to create a leadership profile.  If you have had a recent search for President/Chancellor, were there referencing statements to technology, data or information in the leadership profile?


2.       The search committee is composed of trustees, community members, faculty, staff, students and system personnel.  I have...

September 23, 2013 | Thomas H. Carnwath
We are in the process of integrating a number of services to our ID Works ID card and Blackboard Transact system. We currently have dining services, bookstore, specialty printing services, (and as an art school are integrating retail sales this month in our "Shops" - metal, wood. Ceramics, glass, sculpture, etc.). Additionally we aded veining machines last month in conjunction with our vending company. At some point we would ad keyless entry. I am looking for descriptions of how other schools manage a one card operation – single office, multiple offices? IT wants to get out of the content side of managing these operations and I need some examples of how other schools manage and what services they offer to the "client". We have technical aspects all tested and operating and now it is time to hone the way clients interact with a department or service that assists them in taking care of problems or explains/markets the services. Tom Thomas H. Carnwath | Vice President | Technology and...
September 22, 2013 | Marmina Abdel-Malek

         Everyday, I meet very passionate students and entrepreneurs that want to develop products and solutions around the university data (student information, courses, grades, advising, etc)  but unfortunately, we don't provide them with APIs that they can build their products around. So I was wondering if any of you have an experience with providing (students, startups, vendors) with API, and how do you manage and regulate access. I also would be interested to know what kind of technologies do use use and which systems is usually highly requested to be accessed. 

          If we couldn't find an interesting solution, and you are interested to join forces and develop this platform for the higher Ed community, please contact me: marmina@aucegypt....
September 16, 2013 | Stacy Ruwe
Thanks to all who've expressed concern about the EDUCAUSE staff in Colorado during the current flood crisis. Your support and best wishes are greatly appreciated. The EDUCAUSE office in Louisville is not affected. Some staff who live along the Front Range were variously impacted depending on their proximity to the foothills and canyons. All staff are accounted for, with one known evacuation, and many with family and friends requiring assistance. Those who cannot travel safely given road conditions are working from home. Work for the EDUCAUSE Annual Conference in October continues unimpeded, and we look forward to seeing you in Anaheim. EDUCAUSE expresses support and best wishes to members also affected by the crisis. If you have any questions, please contact me at Stacy Ruwe, Acting Chief Business Officer EDUCAUSE Uncommon Thinking for the Common Good 282 Century Place, Suite 5000, Louisville, CO 80027 direct: 203-376-2552 | fax: 303.440.0461 |
September 14, 2013 | Listserv Anonymous User
Message from

I am looking for a reference to a good consultant that understands the pedagogy of classroom video conferencing. We are investigating continued use of room based video conferencing (codec to codec with large image presentation and microphones throughout the room) with other solutions including classroom to desktop solutions (e.g, Skype, Google hangouts, Elluminate, etc). Another aspect of our investigation is synchronous tools as mentioned versus asynchronous tools (pod/vod/course casting and recording inserted into an online course for asynchronous playback). I think we have a decent understanding of the technology involved, but need help in understanding the best practices, etc, for greater learning outcomes. If you know of anyone with expertise in this area, would you mind sending their contact information my way? Thanks in advance. J John F Wood Chief Information Officer Central Wyoming College 2660 Peck Ave, Riverton, WY  82501 ...
August 30, 2013 | Edward A. Garay
Congratulations to Stephen Landry and Paul Fisher for seeing their latest iteration of Seton Hall’s Mobile Computing Program come to fruition.
I am convinced the new hybrid convertible Windows 8 tablets will enrich Teaching & Learning at Seton Hall, and facilitate a wide range of new ubiquitous learning opportunities and digital campus applications.
Nice WSJ article:
Greetings from Chicago,
--- Ed
P.S. -- In 2002 I/we tried to launch a Digital Backpack initiative at UIC, but unfortunately, failed.
August 27, 2013 | Robert Renaud

My division operates our campus print center.   We are in the process of looking at moving to a Xerox  iGen4 90 System to replace an iGen3 installed in 2008.    We would be very interested in talking to schools that currently lease one of these machines.


Robert Renaud
Vice President & Chief Information Officer
Library and Information Services
Dickinson College

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August 23, 2013 | Christopher W. Wessells

Colleagues,   If any of you are using OKTA as an enterprise identity management system, I would love to hear about your experience with it.


I can take responses off-list….Thanks, Chris


Christopher W. Wessells | Vice Provost & CIO | University of San Diego ITS|Maher Hall, 181

5998 Alcalá Park | San Diego, CA 92110-2492 | 619.260.6886 |

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