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April 12, 2013 | Stephen diFilipo

Anyone heading to St. Louis for the Enterprise IT Leadership conference please consider joining Kyle Johnson and myself for an informal roundtable discussion on current issues and campus challenges and to network before and after the session. http://www.educause.edu/events/enterprise-it-leadership-conference/2013/... ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

1 Comment

Financial Aid Processing

April 11, 2013 | Listserv Anonymous User

Message from tmcmurtry@averett.edu

There is a company in Greenville, SC called Weber and Associates: http://www.weberassociatesinc.com/about-us.php
And another company is Then Kenaly Compement: http://thekenalycomplement.com/

I know both groups will do as much of the financial aid process as you want them to do.

Tom

Tom McMurtry

Chief Information Officer

Averett University

434-791-7275

...

3 Comments

FW: Adobe Conversation

April 11, 2013 | Karl F. Lutzen

Grant asked me to forward this to the CIO list. Karl F. Lutzen, CISSP Information Security Officer Missouri S&T kfl@mst.edu

3 Comments

Sodexho Off Campus Solutions (OCS)

April 11, 2013 | Mark Scott

Does anyone have any experience with Sodexho Off Campus Solutions (OCS) that they are willing to share?

Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety

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0 Comments

Adobe discussions

April 11, 2013 | Gordon D. Wishon

All,

Per Trevor Bailey, Adobe will be soliciting names of those interested in further discussions and will hold a series of information events in which licensing, and other, issues can be discussed. These sessions will take place shortly after the April 17^th discussion – they’re working on the scheduling now.

There’s no need to post additional requests for participation to this list. But watch this space for more information.

Regards,

Gordon

Gordon D. Wishon

Chief Information Officer

Arizona State University

...

2 Comments

Please add me to the list.

April 11, 2013 | Dale Hochstein

Please add me to the list.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

Adobe conversation

April 10, 2013 | Allan Chen

For Acrobat, we have been looking at Qoppa's product - http://www.qoppa.com/pdfstudio/ - which I found to be remarkably similar to Acrobat in functionality and actually a bit easier to use. Pricing is very, very close to an Acrobat-only ETLA and gets us out of having any Adobe footprint.

Otherwise the products from that link have been prominent. Gimp, Kompozer or SeaMonkey, and then a few other products here and there. We don't have a huge user base for the full CS lineup but there are viable alternatives.

Ton of conversation on this on the Licensing list.

allan

Chief Information Officer
Menlo College
1000 El Camino Real
Atherton, CA 94027
v: 650-543-3889

...

15 Comments

Online Microsoft Training

April 10, 2013 | Joseph Kmiech, III

Tunde,

At the University of Wisconsin–Superior we use Atomic Learning and have had good experience with it. We were able to integrate authentication through Active Directory. The product allows searches for a particular need, or specific beginner-advanced workshops on a large list of applications. You can also develop and add in your own content as well, for an additional cost. We use that feature for campus training on our Desire2Learn LMS for faculty.

http://www.atomiclearning.com/highed

Thanks,

Joe

------------------------------------------------------------
...

4 Comments

FW: Continuing our conversation

April 9, 2013 | Gordon D. Wishon

All, I received the following note from Trevor Bailey at Adobe today. I’ve provided him the list of names I collected (the first 50 or so who contacted me after my initial posting to the CIO list). I’ve also suggested there will be widespread interest from others, and that a follow up session soon after the first would be beneficial.

Gordon

13 Comments

Teamdynamix PPSM solution

April 9, 2013 | Bernadette McMahon

Does anyone use Teamdynamix for PPSM and or service desk?

If so do you have a sense that an appropriate ROI for the investment was achieved? Has it improved productivity and communication about service and project management with your institution successfully?

If you are using Teamdynamix service desk now, what was your previous application and is Teamdynamix robust enough for your institutions needs?

Thank you for your input in advance.

Bernadette B. McMahon

Columbia College Chicago

Information Technology

Associate Vice-President/CIO

312-369-7436

...

1 Comment

Google Apps New Compose feature and Google's rollout

April 8, 2013 | Jerome F. Waldron

Jack,

This does not look too bad, but I am sure there will be questions and a few misdirected messages.

http://m.youtube.com/watch?v=1CAjwBVxxwA

Jerry

Sent from my iPad

0 Comments

CNN - Shodan: The scariest search engine on the Internet

April 8, 2013 | David Harris

----- Sent from the CNN App for iPad ----- Hey, check this out from CNN: "When people don't see stuff on Google, they think no one can find it. That's not true." http://money.cnn.com/2013/04/08/technology/security/shodan/?iphoneemail DP Harris, Phd—Vice President/CIO LOMA LINDA UNIVERSITY | Information Services 11139 Anderson Street, Loma Linda, California 92350 (909) 558-7600

0 Comments

Admissions prediction

April 3, 2013 | Robert Paterson

Anyone know of a tool to help “predict” who in the applicant pool will actually attend? Anyone built any predictive models that your willing to share?

Best,

Rob

Dr. Robert Paterson

Vice President – Information Technology, Planning and Research

Molloy College

Rockville Centre, NY

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

1 Comment

Application Development Costing Rubric

April 3, 2013 | David Harris

Colleagues and Friends,

Do any of you have a rubric that you use for estimating time and effort on internal application development projects?

What are the elements which assist in determining the development and support efforts?

DP Harris, Phd—Vice President/CIO

LOMA LINDA UNIVERSITY | Information Services

11060 Anderson Street, Loma Linda, California 92350

(909) 558-7600

Meeting Room: http://llu.adobeconnect.com/dpharris-voffice/

Zoom Room: https://zoom.us/j/424178552

...

2 Comments

Somethig to reflect upon

April 2, 2013 | Robert Paterson

Our colleague, Bruce Mass at U. Wisconsin, just tweeted this and although we are not “elected” there is a great deal of wisdom in the words of Greg Downey.

http://gdowney.wordpress.com/2013/03/20/ten-things-to-ponder-after-you-are-elected-department-chair/

Best,

Rob

Dr. Robert Paterson

Vice President – Information Technology, Planning and Research

Molloy College

Rockville Centre, NY

********** Participation and subscription information for this EDUCAUSE Constituent...

0 Comments

Does anyone have experience with OrgSync?

April 2, 2013 | Ulrich Rauch

Dear All,

Weare exploring OrgSync as an possible solution to organize a very fragmented multi-campus information environment. Does anyone have any experience using OrgSync?

I would appreciate your comments (on or offline).

With thanks in advance,

Uli

Ulrich Rauch, Ph.D.

Professor, The Learning Centre (TLC@UTT)

University of Trinidad and Tobago

O’Meara Industrial Park

Arima, Trinidad, WI

Tel: +1-868-642-8888 ext. 21075

Cell: +1-868-487-3778

Fax: +1-868-643-5615

Email:...

3 Comments

Looking for large-scale stadium WiFi deployments

March 31, 2013 | Michael R. Belote

Hi Dewitt,

Unfortunately, we don't have any experience with a stadium that size but the following article will likely be, at least, interesting to you if not useful.

http://www.fiercebroadbandwireless.com/story/san-francisco-49ers-wi-fi-network-will-enable-68500-fans-connect-once/2013-03-24

Good luck!

Mickey

Mickey Belote

M 478-719-2955

Sent from my iPhone

13 Comments

Help Desk and User Support organizations

March 28, 2013 | Listserv Anonymous User

Message from jj014747@pomona.edu

Theresa,

Currently our Client Services division has 8 FTEs, including myself as the Director. One of those FTEs is in charge of our Lab, Classroom computer management.

The other 6 have the title of "Desktop Support Analyst" at the very least. In addition, they have other roles including Service Desk Student Manager, Knowledge Base Manager, Printer Specialist, etc.

Each day is broken into half (including the lunch hour) and each portion of the day, two of these six are scheduled to answer the Service Desk Phone, respond to emails coming in and work active tickets.

The other four then are spending their time on user support, training, knowledge base article authoring, printer troubleshooting, one-on-one visits and consultation, reimaging machines, just-in-time training, and...

9 Comments

Gentle Reminder: Vendors

March 28, 2013 | Theresa Rowe

It is a good time to remind everyone about list guidelines. In particular, the list discussions about PBX directions and about software is generating calls from vendors directly to CIOs. This is not consistent with list guidelines. I posted a few moments ago about software, and I've had 4 vendor messages already in the last few minutes (none of which will receive a response).

Announcements

Members may occasionally use Constituent and Discussion Groups for announcements of noncommercial conferences, publications, and other resources of general interest to other subscribers. The subject line should clearly identify the topic of the message; the message body should be kept short and should contain contact information for more details. The preferred medium for announcements of conferences is the EDUCAUSE...

0 Comments

Who's using Asterisk?

March 27, 2013 | Patrick J. Burns

Mark – we started with * quite some time ago, and found it did not have the features and functionality it needs for an enterprise deployment. So, we evolved to sipXecs, see www.sipfoundry.org/why-sipxecs. It is very affordable (even downright inexpensive), comes with a site license, is OS agnostic, and we have already transitioned about 2,500 of our 7,500 total phones.

We can provide additional info, if you'd like.

-- Patrick J. Burns

Dean of Libraries & VP for IT

(970) 491-1833 (Work)

From: <Berman>, Mark <mberman@SIENA.EDU>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <CIO@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, March 27, 2013 7:50 AM
...

8 Comments

Mass email

September 27, 2012 | Mary Lou Hines Fritts

We currently have a mass email policy that requires any email sent to large groups, e.g., all faculty, to go through an approval process and then be sent out by either the Chancellor or the Provost (or folks involved with emergency management). Our faculty senate chair has requested permission to send to these groups also without going through the approval procedure.

How do other campuses facilitate communication like this while still staying away from broadcast email that may or may not be relevant?

Mary Lou

Mary Lou (Hines) Fritts

CIO & Vice Provost

University of Missouri-Kansas City

816.235.1107

816.235.5509 fax

...

12 Comments

Athletics Ticketing System

August 29, 2012 | Jim Mahlberg

Hello.

The college is looking for a software vendor that can read the bar code off of the front of our student ID’s for athletic events. Students can use their ID’s to get a free general admission entrance. The bar code is 9 digits, but we only want to read the first 7 digits as that is the college ID number. The system also needs to do standard ticket sales.

If you are using a ticketing system that does this could you let me know the vendor?

Thank you.

Jim

Jim Mahlberg
Iowa Western Community College
Director of Information Technology
2700 College Road
Council Bluffs, IA 51503
712-325-3218 (Voice)...

12 Comments

IT Charge backs

May 25, 2012 | Thomas H. Carnwath

At a time when budgets are being decreased or at best held stagnant, we are looking at different ways to support the university community. Demands for our services continue to rise in this consumer driven environment as more technology is added to the mix the expectation of IT departments is that they will naturally provide the services without impact to those requesting them. We cannot continue (as small departments at small to medium institutions) to expand without an understanding on our clients' end that they too may have to participate in the funding new initiatives. I know that many large research institutions operate from a central IT organization that charges users fees for services provided. We have started to pursue some charge backs but am interested in what others are doing and how the fee structures were devised (and maintained from year to year). We are currently charging for: 1. Printing services 2. Telephone Services (landline and cell) 3. Ports moves adds and...

12 Comments

Use of SSN (last 4) as Identify Verification

May 7, 2012 | Carmen A. Rahm

We're updating our Self Service Password reset system. Currently students, faculty and staff have to initialize it by answering a series of questions. Then when they forget their password, they simply enter their ID #, answer the questions (Mother's Maiden Name, First Pet Name, etc.) ... and they get their password reset. Unfortunately, few choose to initialize it, so they can't use it when they need to.

We want to move to a process where we use their ID Number, plus have them verify with information already in our system. Is anyone else doing this, and what "identifiers" are you using that you consider unique enough that others won't know. We're considering DOB, last 4 of SSN, etc. Some feel that last 4 of SSN (used in this way) is a violation of FERPA. Others (like me) do not believe it is because it's not being disclosed to anyone (just used by the owner to verify...

12 Comments

Document imaging selection?

February 14, 2012 | George Eric Matthews, Jr.

Dear all,

We are about to launch a process to identify a document imaging and management system for campus. From what I have been able to determine, there are three main needs:

Transactional support in Banner, especially taking our Accounts Payable department paperless, with scanned documents tied to transactions in Banner.
an electronic alternative to file cabinets, freeing up space while improving indexing and retrieval.
supporting a document retention and destruction policy.

I would appreciate advice on how to determine requirements and evaluate vendors. I am not sure we have the expertise to ask the right questions.

Thanks.

--
Rick Matthews

Associate Provost for Technology & Information Systems

Wake Forest University

...

12 Comments

Course Evaluation Forms

December 19, 2011 | Dale Hochstein

Dear Fellow CIO's,

I was wondering how many schools are still using paper Scranton forms for course evaluations. Saint Peter's College's faculty is resisting going electronic due to an expected lower return rate on responses. What I specifically want to know is:

Are you still using Scranton forms?

If not, what electronic system are you using and how many days to students get to fill out the form?

Has participation (or percentage of forms completed) decreased? By what percentage?

What incentives, if any, are you giving to encourage a higher percentage of participation?

Thanks so much for your response.

Dale Hochstein

CIO, Saint Peter's College, 104 Glenwood Avenue, Jersey City, NJ, 07306, W-201-761-7827,...

12 Comments

Security Cameras

October 26, 2011 | Arthur Fridrich

Colleagues,

Good morning!

At present, Virginia State University has no policy concerning the deployment of CCTV cameras on campus for security reasons. This has led to many questions from different quarters on a variety of matters from new construction deployment to storage.

To help jump start us in this matter, we’d be interested in hearing from anyone who has instituted and is willing to share their policy.

Many thanks, as always, for your time and consideration.

Best regards,

Art

Arthur J. Fridrich

Director of Strategic Management Services and Interim Director of...

12 Comments

MDM solutions

January 31, 2013 | Arthur Fridrich

Good morning!

At Virginia State University, we have Computrace and Altiris. The latter of which we are currently integrating.

Best regards,

Art

Arthur J. Fridrich

Director, Distance Education

Virginia State University

125 Cameron Building

Petersburg, VA

Tel.: (804) 524-3194

Email: afridrich@vsu.edu

LinkedIn: www.linkedin.com/pub/arthur-fridrich/3/9a6/502

...

11 Comments

PC Utilization

January 16, 2013 | Theresa Rowe

We are also interested in solutions. Ideally, we'd like to break down the utilization data by location.

Theresa

---------- Forwarded message ----------
From: Kira Chernotsky <kira.chernotsky@uct.ac.za>
Date: Wed, Jan 16, 2013 at 3:48 AM
Subject: Re: [CIO] Performance evaluation solution
To: CIO@listserv.educause.edu

Dear CIOs,

At the University of Cape Town (in South Africa), we would like to assess the usage of PCs across our student labs so that we can identify if some of the labs are underutilised, which students use them most, etc.

Do any of you run any such systems?

We'd also be keen to have...

11 Comments

Audio Conferencing

October 15, 2012 | Charles Prothero

Hi, all! Could I trouble you for a recommendation audio conferencing services – specifically looking for a toll-free number that meeting participants could call into? Our PBX does not support this, and it’s cumbersome to gather several parties on a call. Our usage would be light, mostly to bring trustees into meetings when they cannot travel here, so I’m thinking a per-minute plan would be best. Our local telco offers the service, but I don’t know what is considered a competitive rate these days. Please reply off-list if you wish, and I’ll summarize any such responses.

Thanks!

Charlie

Charlie Prothero

Chief Information Officer

Keystone College

...

11 Comments

iPad based Point-Of-Sale

October 5, 2012 | Mark I. Berman

Hi all, We're looking at portable POS for our athletics folks and talking to a company called Revel Systems. Does anyone have experience with them? Someone else doing iPad credit-card-swipe that you like doing business with? (and is fully PCI compliant!) Just looking for references! Thanks, - Mark -- Mark Berman, Chief Information Officer Siena College 515 Loudon Road Loudonville, NY 12211 (518)782-6957, Fax: (518)783-2590 Siena College is a learning community advancing the ideals of a liberal arts education, rooted in its identity as a Franciscan and Catholic institution. CONFIDENTIALITY NOTICE: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you received this e-mail and are not the intended recipient, please inform the sender by e-mail reply and destroy all copies of the original message. **********...

11 Comments

FW: 2013 Information Security Awareness Student Video & Poster Contest

September 19, 2012 | Larry D. Conrad

Dear Colleagues,

Please see this announcement from HEISC.

Larry Conrad

UNC Chapel HIll

Information Security Awareness Student Video & Poster Contest

Win cash, gain experience, and earn international recognition with one short video or a poster!

The EDUCAUSE & Internet2 Higher Education Information Security Council (HEISC) is conducting a contest in search of short information security awareness videos and posters developed by college students for college students. The contest seeks creative, topical, and effective videos (two minutes or less) and posters that focus attention on information security problems and how best to handle them.

Winners will receive cash prizes, and their...

11 Comments

The New EDUCAUSE Website

June 12, 2012 | Matthew Milliron

Good afternoon,

The first phase of this website redesign focused on the goal of helping members find and discover more. With so many resources on the EDUCAUSE site, members said it was sometimes hard to find what they need—this is where we focused our phase one efforts.

Phase one improvements include:

• Simplified information architecture to help you discover all that EDUCAUSE has to offer

• Faceted search to help you find exactly what you’re looking for

• ...

11 Comments

Technology for Incoming Freshman

February 21, 2012 | William Swisher

I have been asked to do a professional development workshop for HS teachers. The topic for the presentation is "Technology Skills for the Incoming College Freshman." What technology skill set topics do you feel that I should incorporate into this presentation/discussion?

Thanks.

Bill Swisher

William Swisher
William.Swisher@Thomasmore.edu
http://www.thomasmore.edu
Director of IT
Thomas More College
333 Thomas More Parkway
Crestview Hills
KY
41017
859-344-3600

Note:
The information contained in this email is confidential and may be subject to legal privilege. If you are not the intended recipient, you must not use, copy,...

11 Comments

Departmental websites

September 20, 2011 | Robert Paterson

Do individual academic department at your institution have their own independent websites? (Not yourcollege.edu/dept but deptyourcollege.com) And if so how are they managed? Are they used to recruit students?

Dr. Robert Paterson

Vice President, Information Technology, Planning & Research

Molloy College

Rockville Centre, NY 11571

516-678-5000 ex 6443

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

11 Comments

LMS Comparison

September 14, 2011 | Barron Koralesky

Hi all-

I think Rick and Mike's points can be complimentary. Right now, an LMS serves the majority of my faculty's needs quite well. That leaves ~10% who won't use technology and ~10% who push beyond what the LMS can offer. LMSes are always a step behind the latest web-based/social-networked technology, so they can't keep up with the early-adopter faculty, thus we work closely with them to gather other tools which fit their needs and also to learn from as they break new trails.

Ever since I heard him speak at ELI, I've found Jon Mott's idea of a loosely-coupled gradebook to be an intriguing possible solution to this problem:

http://www.youtube.com/watch?v=gfiZfPuFW8g

This terrific idea would allow the institution to maintain a centralized gradebook (meeting whatever regulations are required...

11 Comments

Suggestions for a collaboration tool to support accreditation visit

June 4, 2013 | Khalil Yazdi

Hi Jerry, I may have an option for you - please write me directly (kyazdi@internet2.edu) Best regards, Khalil

10 Comments

Lessons from Dewitt

May 15, 2013 | Michael J. Chapple

Colleagues,

As you know, last week the higher education IT community suffered a great loss when Dewitt Latimer was tragically taken from us far too early. The news of Dewitt's accident had a tremendous impact on many of us at Notre Dame, where he spent many years as Deputy CIO before moving on to assume the CIO role at Montana State.

I first met Dewitt nine years ago when I came to Notre Dame for a campus visit and series of interviews. I must admit that my first impression was something along the lines of "this guy is a little bit crazy." Over the subsequent nine years, I learned that, yes, he was a little bit crazy, and also that he was brilliant, kind, and intensely devoted to his family, friends and the communities that he served. That combination of qualities enabled him to make tremendous contributions to IT and higher ed as a change catalyst, thought leader and innovator.

...

10 Comments

Parent Email Address

January 8, 2013 | Jake Holmquist

Recently, there has been a renewed interest on campus to obtain and store the email address of parents. Some of this information is gathered during the admissions process, however, many of our applications come through the "common app" and parent email is not a required field.

Are any institutions collecting parent email and how?

What purposes is parent email being used for?

- emergency contact?

- notice about student records / financial?

- general campus activities?

For institutions using parent email for "non-business" related contact, do you offer opt-out/opt-in?

Thanks in advance,

Jake

Jake Holmquist

Director of Information Technology Services

...

10 Comments

BOARDVantage

November 28, 2012 | Keith McIntosh

Is anyone using a product such as BOARDVantage or a similar product for their Board?

- Mac -

Keith W. McIntosh, MBA
Vice Chancellor for Information Technology

and Chief Information Officer (CIO)

-------------------------------------------------------
Information Technology
Pima County Community College District
kwmcintosh@pima.edu

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/...

10 Comments

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Events for all Levels and Interests

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Leadership and Management Programs

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Jump Start Your Career Growth

Latest Topics

EDUCAUSE organizes its efforts around three IT Focus Areas

Join These Programs If Your Focus Is

From the Blogs

Find Others

Share Ideas

Get on the Higher Ed IT Map

2013 Strategic Priorities

Membership

Who We Are

Stay Informed

Uncommon Thinking for the Common Good™