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Transition from Live@Edu to Office 365
February 6, 2013 | Timothy M. Chester
LIke many of you, the University of Georgia is planning its transition from Live@EDU to Office365 for University email. We have upwards of 50k end users. I am concerned about the technical complexity required to successfully undergo this shift and would appreciate a conference call with any institution who has successfully migrated. Both I and my team would like feedback on peer architecture, security, etc. Please respond back off list to tchester@uga.edu if you can assist with this. Best, Tim ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
0 Comments
24x7x365 LMS End User Support - Vendor Rceommendations
February 6, 2013 | Michael Scheuermann

Colleagues –

 

We are conducting some due diligence work on engaging our next vendor in this space.

 

Our plan is to utilize our in-house experts during all business hours and to outsource this support only for:

-          After hours

-          Weekends

-          Holidays

-          University closing between the late-year holidays.

 

General recommendations appreciated in this Listserv forum; specific experiences (good or bad) can be sent directly to me,
if you deem that...

0 Comments
A new flavor of DMCA
February 5, 2013 | Jeremy Pinquist

Greetings all,

We recently received our first “Early Settlement” style DMCA notice, and were wondering if anyone treats these notices any differently from C&D letters.  Due to certain limitations we are in the process of eliminating, we were only able to narrow down to 2 the number of students who could be responsible.  With the usual C&D, if we’re unable to narrow down the incident to one user, we notify all users detected of the infringement and follow our usual procedures with each of them. However, with this notice, the complainant requires action on the part of the infringing party, and we’re unsure how to handle it.   Has anyone been in a similar situation or received any guidance from a legal expert on how to proceed? 

Thanks,

Jeremy Pinquist

Network Manager

...
1 Comment
Alumni Engagement & Relations Systems
February 4, 2013 | Stuart Schellenberg

Greetings,

 

I am looking for information on effective Alumni engagement & relations systems. We are exploring solutions other than Facebook and LinkedIn to allow our alumni to connect and interact. I’d be interested to hear from anyone that has taken the same approach, what solution was used and how it is working for you.

 

Thanks in advance for your input.

 

STUART SCHELLENBERG
Executive Director, Information Technology

Trinity Western University | t: 604.513.2121 ext. 3721

 

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0 Comments
Print Management or Pay for Print
February 4, 2013 | Stephen Hunt

We started using PaperCut this year in our shared Engineering labs, initially using it to monitor only from September to December, and then using that information to implement a full controlled pay-for-print service starting in January. We matched the campus rate of $0.10/page (the library asked us not to undercut them!). Don’t offer colour at this time within the Faculty. We discount to $0.09/side if they duplex to encourage the paper saving, which costs us a little but is worth it for the environmental impact. They can purchase top-up cards from our Student Services office – I’m working on a web-based payment system as well.

 

I’ve been completely happy with PaperCut. It was easy to implement, remarkably inexpensive especially compared to other solutions, and has been solid and reliable. It handles multiple active directory domains for authentication, operates...

0 Comments
what are the key opportunities and challenges in teaching and learning?
February 1, 2013 | Malcolm Brown
Greetings! What are the current key opportunities and challenges in teaching and learning? Do help determine this, the ELI is crowd sourcing its 2013-2014 content anchors! The results of this community crowd-source is important in two ways: [1] These identify what the teaching and learning community see as their key opportunities and challenges; [2] they provide the basis for determining ELI content for the coming year This will be our third year for this survey of the community. Please vote at http://www.surveymonkey.com/s/elianchor1314. The survey is super short, so please vote by March 11th. Please share this link colleagues at your institution. The more who vote on this, the more accurate the results. We all benefit from identifying what our key themes currently are. The ELI will be publishing the results as well as how these results compare across...
4 Comments
Packetshaper or NOT
January 31, 2013 | James Arnold
We have been very happy with our switch from Packeteer to Procera.  I believe we've been using Procera now for 4-5 years.

12 Comments
Potential Security Breach and Pastebins
January 31, 2013 | Theresa Rowe

This might be a nice time for me to put a in a plug for a couple resources. 

First, the Educause Security constituent group and list discusses things like this all the time, and we have the added advantage of including our campus security professionals in the discussion.   You can sign up for that group http://www.educause.edu/discuss?page=4  Security Discussion Group.  Participation is available to Educause members.  This is an open and public discussion of security issues that we commonly face in our higher educational setting.

Secondly, you may be interested in the Research and Educational Networking - Information Sharing and Analysis Center  http://www.ren-isac.net/  This is part of the larger security ISAC community described...
0 Comments
Developing a Campus Mobile Strategy - An ACTI MWF Whitepaper
January 31, 2013 | John J. Suess
Interesting that this link is not mobile friendly:-)

I do appreciate the educause is making there website more mobile friendly! I assume the library material comes from a different content system.

This shows us all how hard it will be to make the transition and why a strategy now is an important first step

Thanks for sharing

Jack Suess
Sent from mobile 

0 Comments
IT advisory/governance committee
January 31, 2013 | Mitchel W. Davis
When I came to Bowdoin ten years ago, there was a multitude of advisory/governance/oversight committees. I immediately started by removing all the committees that did not provide any value and concentrated my efforts to make the existing ones more useful. The following year I focused on elevating the trustee advisory committee to a full committee, and establishing a new student advisory committee. Two years into the process I integrated the trustee/faculty/ student advisory committees into one meeting every quarter. This committee included two faculty, four trustees, one alumnus and two students. Three years into the process, the faculty committee determined that it had a voice and disbanded the faculty committee. The IT Advisory Committee wanted projects that would make Bowdoin better place and it functioned well in this role for about four more years. Committee members change every two years but I added a clause that allowed anyone who had served on the committee to continue to...
0 Comments
MDM solutions
January 31, 2013 | Arthur Fridrich

Good morning!

 

At Virginia State University, we have Computrace and Altiris. The latter of which we are currently integrating.

 

Best regards,

Art

 

Arthur J. Fridrich

Director, Distance Education

Virginia State University

125 Cameron Building

Petersburg, VA

 Tel.: (804) 524-3194

Email: afridrich@vsu.edu

LinkedIn: www.linkedin.com/pub/arthur-fridrich/3/9a6/502

 

...
2 Comments
Potential Security Breech
January 31, 2013 | James Arnold

This morning I received a notice that a new list of compromised accounts had been listed online.  I’ll link the Pastebin mini link here so that you or members of your staff may search the list for accounts local to your orgs.  I’ve found this to be a good resource in the paste and it usually takes only a few minutes to search.  I have a trigger set to notify on keywords such as “binghamton.edu”.

 

Good luck!

 

http://pastebin.com/RaRYsxzR

 

 

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1 Comment
IT Advisory/Governance Committee Member Engagement
January 29, 2013 | Curtis D. White
Greetings!  I would like to have some recommendations on how to keep members of an IT advisory/governance committee engaged and attending meetings.  We have a University Technology Committee which is a Faculty Senate subcommittee that is comprised of faculty and administrators (about 16 in total).   The committee meets every other week as the agenda dictates (sometime we go a month between meetings) and we meet using WebEx.  Our chair is a senator and she is outstanding as far as technical knowledge and collaboration goes and the agendas are pretty well populated with relevant topics.  Our main issue is getting people to show up for (log in to) the meetings and be involved in the tasks that come out of this committee.  This is a good group but there is a high level of stress  because so many of us have lots of other commitments.  Short of a major system failure, an extra $500k to spend in the IT budget or giving away iPads (none of...
4 Comments
Outsourcing support
January 29, 2013 | Mark Scott
If you are outsourcing support for any of your student information systems, LMSes, etc., would you mind sharing the company you use and how well it works at your campus?

Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety
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0 Comments
Online courses and IT employee or instructional designer enrollments
January 29, 2013 | Wayne Brown
We are doing a policy review and I wondered about other institutions:

Do you allow your IT department employees or instructional designers to enroll in your online courses?

If not, who is prohibited?

Thank you for your help.

Wayne



This HTML message and any attachments contain confidential Excelsior College information intended for the specific individual and purpose. If you are not the intended recipient, you should notify the College and delete this message. Any disclosure, copying, distribution or inappropriate use of this message is strictly prohibited.  ­­   ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments
Xitracs Planning Module
January 29, 2013 | Robin Bryan

Good morning!

We have used Xitracs to support our work with our accreditation.  We are exploring systems to support our strategic planning process and are wondering if anyone is using the Xitracs planning module.  If you’re not using Xitracs and use another third party package, please let me know that also!

 

Thanks in advance for your responses!

 

Robin

 

________________________________________________

Robin Bryan, Executive Director for IT-Information Systems

James Madison University

Harrisonburg, VA  22807

phone:  (540) 568-7063

...

1 Comment
Emergency broadcast system
January 28, 2013 | Steve Swartz

For an emergency alerting system on campus, Fitchburg State currently uses a product called WEBS (Wide-Area Emergency Broadcast System) from Talk-A-Phone to send out audio notifications.  We use our current Avaya phone system to broadcast live and recorded audio over analog phone lines to amplified Talk-A-Phone PA speakers around campus.  Over the years as the analog system has expanded, we uncovered a few unforeseen limitations that have hindered its performance and expansion.  This is technical speak for "it doesn't work".

 

We are curious if there are schools that use similar technology and happy with it?  Who’s the manufacture and how easy is it for end users (Campus Police) to send broadcast audio messages on your campus?

 

Thanks,


...
0 Comments
Question about tracking Physical Plant Vehicles
January 28, 2013 | Rebecca Ramos

Hi,

 

Do any of you use wireless or GPS to track Physical Plant vehicles?

 

Becky Ramos

 

Assistant Vice President Information Technology

rramos@providence.edu

401-865-2780

 

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0 Comments
EPIC / SIS interface for student immunizations
January 28, 2013 | John Wical

 

Our hospital is implementing EPIC for electronic medical records, and we’re considering creating an interface to update registration holds in our SIS (Banner) to help ensure new students get their immunizations.  Has anyone done anything like this before?  Do you have any advice for us?

 

 

John Wical, MS—Director, Administrative Systems

LOMA LINDA UNIVERSITY | Information Services

 

11172 Anderson Street, Loma Linda, California 92354

(909) 558-4915 or x47154  ∙  fax (909) 558-4406 or x44406  ∙  jwical@llu.edu

 

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2 Comments
Tech Rich Environment
January 25, 2013 | Mitchel W. Davis
Rob, Here are a few ideas. Change is about people. Some institutions claim to be technologically rich because they have a lot of technology. It is all about what people do with the technology they have rather than the amount of technology owned. If I were asked to create a more technologically rich environment at a business or institution, I would take a measure of how receptive the clients were to change. What is the present client perception of the existing IT organization and the services it provides today? What level of expertise does your staff have about the existing technology? What is the staff's capacity for change and learning? To be successful, if you are going to insert new technology and create an institutional change positive culture, IT staff needs to be or become experts in their chosen fields. You need to explain the existing IT budget and all projected capital projects to the president, CFO and trustees. Leadership need to know what the projected costs to provide...
0 Comments
Lecturer
April 4, 2012 | Joe Morvan

Colleges,

 

I have been asked by the VP of ITS to reach out to our membership communities and ask if anybody could recommend a dynamic futuristic speaker in regards to computing and technology of the future.

 

Our university provides what we describe as Todd Lecture series (described below) to the Norwich and surrounding communities.

 

The Todd Lecture Series is named in honor of US Army retired Maj. Gen. and Norwich President Emeritus W. Russell Todd, ‘50, and his wife, Carol, in gratitude for their dedicated service to the University. With this series, Norwich reaches out to bring important, significant lecturers to campus. 

...

10 Comments
Res halls - cable TV
April 3, 2012 | Theresa Rowe
Our residence halls folks put together an RFP for cable TV services to the halls that has now been routed to us for review.  We'd like to make sure we understand the current service offerings in this area before we review, but the Educause resources go back to 2008 and there's not much there.  If you can describe any current service offerings or have proposals you can share, I look forward to hearing from you.

FYI to vendors -
We do not intend to hire consulting services for this review, and any proposals will be handled through our Purchasing Dept. through a formal RFP.

--
Theresa Rowe
Chief Information Officer
Oakland University
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

10 Comments
Lync Web Conferencing
March 19, 2012 | Listserv Anonymous User
Message from jugganaikloos@byui.edu

All,

 

I am wondering if anyone is using Microsoft Lync web conferencing solution for online courses or online meetings?  If yes, Could you please share your experience.

 

Thank you much

 

Spalding

 

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

10 Comments
Tier 1 Support
March 7, 2012 | Shuchi Nalepa
We are exploring the idea of implementing a tier-1 centralized shared help desk for the university as a whole.  Does your institution currently offer such a service?  If so, would you be able to share some brief thoughts/take aways on how it works, does it meet needs, were there major stumbling blocks?

I'd appreciate any feedback you can offer.
Thanks,
Shuchi


-- 
Shuchi K. Nalepa
Smeal College of Business
Penn State University
11 Business Building
University Park, PA 16802
Tel: 814-865-0366   Fax: 814-865-1845
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10 Comments
Campus plan for mobile learning?
February 22, 2012 | Malcolm Brown
Greetings, A request on a bit of research I am doing. Do you (or does your institution) have a plan for moving forward with mobile learning, a plan that has institutional (or cross organizational) scope? If yes, would mind sharing the plan or some information about it? Thanks! Malcolm mbrown@educause.edu ---------- Malcolm Brown Director, EDUCAUSE Learning Initiative email: mbrown@educause.edu IM: fnchron (AIM) Voice: 575-448-1313 [cid:26157C72-E920-44F2-90D0-137179357B7B] ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
10 Comments
Lean Services
January 31, 2012 | A. Michael Berman

Hi, our new CFO is a proponent of the “Lean Services” approach to service improvement. So that I can better understand and support her efforts, I’d appreciate your suggestions about articles, workshops etc. that my CIO colleagues have found useful in this area. Thanks very much for anything you may have to offer.

 

Michael

 

A. Michael Berman, PhD

Vice President for Technology & Communication

California State University Channel Islands

One University Drive, Camarillo, CA 93012

o: +1 805 437 2099 m: +1 818 434 3520

 

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10 Comments
Wireless network support
January 18, 2012 | Listserv Anonymous User
Message from cruch@fsmail.bradley.edu

At Bradley, we are experiencing a lot of problems in our residence halls this year with RF interference.  Based on some help from Cisco in analyzing this problem, we're seeing lots of interference from:
  • personally owned access points
  • wireless telephones (we removed all telephone jacks except for residence advisers several years ago)
  • bluetooth devices
  • game consoles
  • microwave ovens
  • etc.
We are currently starting an education campaign to reduce this interference.  Can anyone provide advice on how to gain control of these problems?  We see a lot of University sites that discuss these problems but I don't see anything suggesting how successful they have been.

I particularly see difficulties with eliminating microwaves from residence halls.

Any suggestions or advice would be greatly appreciated....
10 Comments
LMS Email
January 13, 2012 | Patricia Kahn

I have received concerns that students are not viewing their Gmail (College’s student email) because they are using their LMS email, where they receive communication from their instructors. This has caused a challenge as students may not be reading important material coming from the Registrar, Financial Aid, Billing, etc. How are other institutions handling this? Has anyone turned off the LMS email, which would require all communication to flow through the College’s supported student email? Has there been any kick back? Any other suggestions?

 

Thanks,

 

 

Patricia Kahn, Ph.D.

Executive Director, Information Technology Services

Brookdale Community College

765 Newman Springs Road

...
10 Comments
splitting student and employee email in the cloud
December 7, 2011 | Christopher Fulkerson

We moved our students to gmail more than a year ago while our faculty and staff are still on MS Exchange 2003.  The student move went very well and students are very happy with gmail.  We are debating whether to move employees over to Office365/live@edu. Most faculty and staff would like to keep the same Exchange environment (functions, look and feel) that they are currently using rather than using gmail, but IT would like to outsource the email system to the cloud.  Has anyone already moved to this kind of split cloud environment or are you planning to move to a split environment?

My questions are:

1.       What were your pro’s and con’s for having two separate e-mail environments?

2.       Have you found any issues for users with this split environment (employees and students)?

3....

10 Comments
Snowtober
November 2, 2011 | Michael Richichi
Was wondering if anyone else out there had significant issues with the freak October snowstorm this past weekend.
 
Drew was hit particularly hard.  We were in an area of New Jersey that got a lot of wet, heavy snow, and we have thousands of large oak trees that lost huge limbs.  In addition, we have an interesting situation with electrical power--the town of Madison has its own electric utility and we get our power from them, and they in turn bulk purchase electricity from JCP&L, who had hundreds of thousands of customers without power. 
 
Drew's power (and the entire town of Madison) went out on Saturday afternoon around 4:30.  All our server rooms have backup generators and switched on cleanly and remained running all day Sunday.   Power hadn't been restored by Sunday night and the University made the decision to cancel classes, recommended students go home if possible, take a...
10 Comments
Prioritization Models / Methodology
October 18, 2011 | John McGrath
Colleagues,
 
I am collecting ideas around best practice for the prioritization of systems development projects and priorities. The specific challenge I have at the moment is the prioritization / ranking of a variety of ERP related requests, issues, etc. However, I would hope that such a model would be flexible enough to utilize for any IT related projects and requests. I would also expect that the output of the process could be used to provide recommendation to an IT governance group.
 
Does anyone have an effective model/process in place that they would be willing to share ? I would welcome any documentation you have to offer.
 
regards,
 
 
 
 
 
 
 
 
 
 
 
John McGrath
Chief...
10 Comments
Campus-wide e-mail distribution
October 13, 2011 | Kanaka Vijitha-Kumara
Hi,

I am interested to know how other campuses use campus-wide e-mail distribution lists.

We are a small campus of 750 students. We have separate faculty, staff, and students distribution lists that all faculty and staff members can use w/o any restriction. We now find that this open behavior is not appropriate for our administrative business model. I would like to know whether other campuses are having similar issues and if so, what options are working for them. Thanks you for any feedback.

Kanaka Kumara
IT Director
Eureka College, IL
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

10 Comments
looking for RFI document for CRM
September 23, 2011 | Hossein Shahrokhi

Good afternoon,

 

We are Banner shop and in the early stages of looking at CRM packages.  

 

It would fantastic if we can get a peek at any recent RFI document for CRM implementation that any of you may be willing to share.   I would also be interested in hearing about your implementation experience if you have gone through that already.

 

Many thanks and have a great weekend.

 

Hossein Shahrokhi

CIO & AVP, Information technology

University of Houston-Downtown(www.uhd.edu)

 

 

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10 Comments
Advancement Software Opinions
October 15, 2012 | Derek Densberger
Colleagues,
My advancement department is currently campaigning for a new advancement software and have been asked by our advancement board to come back with two software options. Our advancement VP has chosen Razor’s Edge (i) enterprise and DonorPerfect Online. I am reaching out to all of you who use or have used one of these two products. I am interested to know why you moved to or moved away from Razor’s Edge or Donor Perfect.
In short, I am looking for your uncensored opinions about these software packages. If you prefer to share your feelings offline I understand and appreciate your willingness to share.
 
Thank you for your time and have a wonderful day.
 
DEREK DENSBERGER
Chief Information Officer / vucio@vanguard.edu
 
 
 

  ­­   ********** Participation and...
9 Comments
iOS and Exchange - problems with calendar sync
October 1, 2012 | Geoffrey Corb

Dear Colleagues:

 

Here at Hopkins, we have been plagued with problems relating to the integration of iOS devices (iPhone, iPad, etc.) and our Microsoft Exchange servers.  The most egregious problems are related to calendar synchronization with appointments disappearing from a device leading to unreliable calendars.  The more this is happening to our senior leadership and our faculty, the worse it gets for IT!  I am aware that this is a widespread problem, not one unique to us or our environment.  Today, I heard of an organization (not a university) that moved its executives back to Blackberries because they were far more reliable.  I was curious how prevalent the problem has become on other campuses and what, if anything, you have been able to do about it.

 

Thanks for your consideration.

...
9 Comments
Credit Card Swiping On The iPad
August 13, 2012 | Gary O. Roberts
Colleagues, Our Alumni Affairs office is interested in using an iPad as a mobile presentation tool with our Alumni at both on campus and off campus events. This isn't all that new or different, but then the individual presentation will be followed-up with an appeal for money. They propose that they then use an iPad and a credit card reader to swipe the credit card on the spot. Something like this: Has anyone had any experience with the security and logistics of just such a transaction on the iPad or iPod touch? Gary Roberts Alfred University ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
9 Comments
Top 10 Issues: Issue #9 Supporting the Research Mission through High-Performance Computing...
June 25, 2012 | Theresa Rowe
Happy week before the big summer holiday!

This week's discussion issue follows, from the full article:

http://www.educause.edu/ero/article/top-ten-it-issues-2012

Issue #9: Supporting the Research Mission through High-Performance Computing, Large Data, and Analytics

"Ensuring adequate infrastructure for researchers is challenging higher education institutions, in terms of both physical and human resources, at a pace unseen before. The amount of information being generated continues to grow at an incredible rate, in both big and small science. Network, storage, analytical, and visualization tools need to be implemented, supported, and grown at an unprecedented pace."


There are several interesting questions posted. One is "What is the central IT organization's role in securing research...

9 Comments
Top Ten Issues: #10
June 19, 2012 | Theresa Rowe
Educause has posted the top ten issues article for this year, and the article is here:

http://www.educause.edu/ero/article/top-ten-it-issues-2012

I wonder if we might spend some time discussing one issue a week over this summer.  Thought we might start "bottom up."

The first issue is:
Issue #10: Establishing and Implementing IT Governance throughout
the Institution

Establishing an IT governance process is possibly the single most-effective step toward effective IT leadership because it will provide a framework for defining decision rights around IT priorities and resource allocation.

You can read the full post on the web site.


Does anyone have a strong governance model that they believe works will for their university?  What...
9 Comments
Expiration Dates on ID Cards
June 1, 2012 | Listserv Anonymous User
Message from kathy.cunningham@cedarcrest.edu

Greetings,
 
We have begun considering printing expiration dates on our student ID cards so that they are more of a formal ID, perhaps even good for the photo ID for voting purposes.  We would like to understand how others determine what expiration dates to use, or if you are even considering ding this. 
 
Do you give traditional students four or five years before expiring the card?  Do you shorten the expiration length for transfer students?  If yes, do you go so far as to determine the number of credits being transferred in to make the determination?  If you have a nontraditional adult population, do you give that group a longer time before expiration?  Is this all manual or were you able to automate the process?  On the flip side, if you choose not to print expiration dates on the cards can you explain why? 
...
9 Comments
Board Micromanaging
April 25, 2012 | Robert Paterson

Any suggestions in dealing with an organization’s BOT that is micromanaging the operations of the college? I know if it has not been brought under control by senior leadership there may be little one can do…but if it has gotten this far, suggestions on what one might do to turn it into Lemonade?… I’d worry about getting trapped between what the Board and Leadership are thinking….

 

Best,

Rob

 

Dr. Robert Paterson

Vice President, Information Technology, Planning & Research

Molloy College

Rockville Centre, NY 11571

516-678-5000 ex 6443

 

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9 Comments

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