CIO Constituent Group

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January 25, 2013 | Melody Childs

Colleagues,

At University of Alabama Huntsville we will complete our wireless implementation for the campus this summer, an implementation which includes several student residences. As you might imagine, some of these residences are quite old with cement block walls and many of the infrastructure problems typical of trying to retrofit an old building to get complete wireless coverage with the expectation of a high density of use. Our existing deployment (briefly) consists of WISM2 controllers and Cicsco a/b/g WAPS. We will definitely plan for 802.11n, but I would like to know whether you are considering support for 802.11ac in your near-term deployments. My belief is we can keep the WISM2 controllers, but positioning for the 5GHZ with WAPS that support that frequency is the right way to go because the students will be the first ones to have the new mobile devices the marketplace provides. At minimum, this would mean...

0 Comments

Recommendations for Document Imaging Solutions

January 25, 2013 | Gary Hammon

We are considering DocAssist as an imaging solution for Admissions Applications, and then perhaps for Financial Aid. We receive most of our applications through the Common Application.

It would be helpful to know if this general purpose tool ( http://docassist.us/solutions/by-industry/education/ ) is in use for any similar business functions at any other schools. I was a little surprised that the account representative did not know of other institutions using the product.

Thank you for any feedback or alternative recommendations.

Gary

Gary Hammon
CIO
Newbury College
Brookline, MA

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

5 Comments

Next steps

January 24, 2013 | Kyle Johnson

Rob, I've stepped into a role similar to where you are. Our IT organization is good at the utility computing, but has a reputation for not really working with the faculty/staff very well. I've been focusing on a few things (based on a report we had done by an outside consultant before I got here). 1- Enhancing our educational technology (and support for it). 2- Creating a formal governance process so everyone feels the have a voice and are involved in the IT decision making process. 3- Develop a customer service focus. As Gene said, much of the utility portions can be done by anyone, but an organization with a customer service focus and a willingness to work with faculty and staff to help them be successful can't really be outsourced. 4- Documenting systems of record for all our data types and integrating systems where needed. This is a pretty big one, as we have many unconnected systems with conflicting data. 5- Focus our limited investments on things that provide a...

8 Comments

iPad Campus Purchases

January 24, 2013 | Gary F. Kelley

Hello,

We are experiencing a substantial increase in the requests being made by faculty and staff for iPads. Does anyone have a policy or any insight on the best way to handle these requests – not only from a hardware support perspective but from a software / App store perspective?

TIA

Gary

/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/

Gary F. Kelley

Endicott College

Chief Information Systems Officer

376 Hale Street

Beverly, MA 01915

Office: 978-232-2048

...

1 Comment

Disaster Recovery Plans and Passwords

January 23, 2013 | Listserv Anonymous User

Message from dthibeau@post03.curry.edu

Good evening colleagues,

We are just wrapping a draft of our DR plan. Today the committee had a debate about system password for servers and whether or not to include them in the plan (either hard copy or electronic). There are obvious issues of security to consider but if all our people were unavailable, it would certainly be advantageous to have passwords available for an outside DR team to come if necessary.

Has anyone addressed this issue? I’d be curious to hear how others handle passwords in their DR plans.

Thanks in advance!

Dennis Thibeault

CIO Curry College

********** Participation and subscription information...

5 Comments

Win PC purchase/resale consortium arrangements

January 22, 2013 | H. David Todd

Good Morning, Colleagues,

The Univ of Vermont has long had a PC resale program through which the University purchases Windows (and Mac) PCs. That program is now a unit of the Bookstore, but the IT organization continues to provide technical support.

We issued an RFP for Windows PCs vendors last year, as required by our Board. Our Procurement office has suggested managing our Win PC purchases through a consortium instead. They've suggested several, but WSCA is...

0 Comments

wireless devices on network

January 22, 2013 | Randy Gaines

We are getting an increasing number of requests to put devices such as menu boards, display monitors, etc. on our wireless network. We are concerned what this might mean, in terms of security..however, I suspect many out there have already made decisions in this area...and/or have polices in place and/or could tell us we are being too paranoid.
I would appreciate any advice those of you ahead of us, could provide.
Thanks!
Randy

--
Randy Gaines
Chief Information Officer
Idaho State University
gainrand@isu.edu
208-282-2499
http://www.isu.edu
Leading in opportunity and innovation ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www....

0 Comments

Fire Engine Red CRM

January 22, 2013 | Mike Trimble

I am looking for a little insight into a CRM “beta” product from Fire Engine Red. Does anyone have knowledge of FER’s CRM project? The website doesn’t reveal very much and the one school (one of two reported beta sites) we have spoken to, hasn’t inspired much confidence in the software at this point. Our understanding is that the CRM doesn’t currently exist as a standalone product rather it is a group of disconnected applications that the company plans to join. Our undergrad admission’s department seems to be enamored by the promises of a great application soon to be revealed but I am having trouble lending my recommendation to something that doesn’t currently exist. We have tried calling FER and while they seem to be in contact with our Admissions dept. they won’t return our (IT) calls. Any information would be helpful at this point.

...

0 Comments

Case for CIO ; IT as Black Hole

January 21, 2013 | Mitchel W. Davis

1. The Case for a CIO as a senior officer who is part of the strategic management of an academic institution. This article does a very good job of explaining why the CIO should be elevated into senior management. It lays out very clearly what needs to happen for an organization to move IT and the CIO from a utility service provider to a strategic business partner. http://digitalstrategies.tuck.dartmouth.edu/cds-uploads/publications/pdf... Moving organizations to this space is very difficult unless leadership desires to make technology strategic. Creating a CIO as a member of the senior management team is disruptive to existing power and management structures. Someone is going to lose budgeting and staffing control when a new leader is...

0 Comments

Rack Space Rental

January 18, 2013 | Jim Mahlberg

I’ve been approached by a county department that would like to rent rack space at the college for their DR site. I’ve got available space, but don’t have a clue on what I should charge them. I’m guessing companies that do this charge so much per “u”. The county dept. is willing to bring in their own fiber so they wouldn’t be using the college’s bandwidth.

If your college does this I’d like to hear from you or if you rent space for your DR I’d like to know that the going rate is.

Thanks

Jim

Jim Mahlberg
Director of Information Technology

Iowa Western Community College
712-325-3218

...

3 Comments

The Case for a CIO in Higher Education

January 18, 2013 | Floyd Davenport

Tim,

I'm not prepared to make a general case for a CIO position, but I thought I would make a quick point... as you have already mentioned IT touches practically every aspect of university business/life. In a previous position, I reported through different channels (administration struggled with what to do with IT). At first, I worked for education and I had an education filter from my representative in administration. My boss was only really concerned about education (appropriately), but I had to go back each day and support to the best of my ability and resources many other functional areas. Later IT was moved under Marketing... and I had a marketing filter from my representative in administration. My new boss was really only concerned about marketing, but again, I had to find time and resources to support other functional areas. At times it even created conflicts at the...

1 Comment

PC Utilization

January 16, 2013 | Theresa Rowe

We are also interested in solutions. Ideally, we'd like to break down the utilization data by location.

Theresa

---------- Forwarded message ----------
From: Kira Chernotsky <kira.chernotsky@uct.ac.za>
Date: Wed, Jan 16, 2013 at 3:48 AM
Subject: Re: [CIO] Performance evaluation solution
To: CIO@listserv.educause.edu

Dear CIOs,

At the University of Cape Town (in South Africa), we would like to assess the usage of PCs across our student labs so that we can identify if some of the labs are underutilised, which students use them most, etc.

Do any of you run any such systems?

We'd also be keen to have...

7 Comments

Performance evaluation solution

January 15, 2013 | James L. Bingham

What is your institution using for performance evaluations? A hosted product, a homegrown solution, or something else?

One area we’re investigating is SharePoint-based, with the thinking that its workflow and document management foundation would be a natural for a portfolio-type system. To scale it out to thousands of staff, though, would require quite a bit of custom development.

Any thoughts would be appreciated. Thanks.

James Bingham

Associate Vice Chancellor for Information Resources

Chief Information Officer

University of Kansas Medical Center

3901 Rainbow Blvd.

Kansas City, KS 66160

jbingham@kumc.edu

...

2 Comments

Panic Buttons

January 15, 2013 | Rebecca Ramos

Hi folks,

Have any of you had to put in Panic Buttons? Can you recommend sources?

Rebecca Ramos

Assistant Vice President Information Technology

rramos@providence.edu

401-865-2780

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

Please Remove my email from CIO Digest list

January 15, 2013 | Nick Mehandziski

Regards,

Nick Mehandziski

Fulcrum Worldwide Inc.

636 Morris Turnpike, Suite 2J

Short Hills, NJ 07078

Cell: 973-494-1309

Office: 973-379-3050

Email: nick_m@fulcrumww.com

URL: www.fulcrumww.com

********** Participation and subscription information for this EDUCAUSE...

1 Comment

Version 2, Research Data Curation Bibliography

January 14, 2013 | Listserv Anonymous User

Message from cwbailey@digital-scholarship.com

Digital Scholarship has released version 2 of the Research Data Curation Bibliography. This selective bibliography includes over 200 English-language articles and technical reports that are useful in understanding the curation of digital research data in academic and other research institutions. It has doubled in size since version 1. http://digital-scholarship.org/rdcb/rdcb.htm Most sources have been published from 2000 through 2012; however, a limited number of earlier key sources are also included. The bibliography includes links to freely available versions of included works. If such versions are unavailable, italicized links to the publishers' descriptions are provided. It is available under a Creative Commons Attribution-Noncommercial 3.0 United States License. Digital Scholarship has also...

0 Comments

Remove From Listserve

January 12, 2013 | Listserv Anonymous User

Message from rbajko@ryerson.ca

Hello,

Please remove me from all your “CIO” listserve email lists. Thank you.

Cheers,
Rob Bajko
School of Professional Communication
Office: Rogers Communication Centre 380E
Ryerson University
350 Victoria Street
Toronto, Ontario M5B 2K3
Tel: 416-979-5000 ext 2753

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

Kudos to the Microsoft Higher Ed team

January 11, 2013 | George Eric Matthews, Jr.

Dear all,

I want to thank the Microsoft Higher Education team for coming to our rescue. We issue Thinkpads to our students, and to date have transferred ownership to graduating seniors. Unfortunately, we failed to update our communications to reflect changes in the past year, and as a result we did not properly tell our soon-to-be graduates the steps they needed take to keep Microsoft Office. As a result, our grads were losing access to the university-licensed Office with no recourse but to purchase at retail.

I reached out to Jim Ptaszynski, Senior Director of World Wide Higher Education, at Microsoft and explained the bind we had created for our grads. He reached out to our Microsoft account team and they quickly helped us resolve the issue for our grads.

Microsoft did not need to do this, and it cost them sales to do so. But they saw an honest mistake by us and chose to intervene to prevent any harm....

0 Comments

Administrative rights on staff/faculty machines

January 11, 2013 | James Arnold

With the recent news surrounding things like JAVA vulnerability code found in the wild, I’m wondering how many of you currently allow users to have local administrator’s rights on faculty or staff machines?

If you do, can you explain if you’ve taken any precautions to minimize the exposure?

If you don’t can you discuss whether that decision was a difficult one to get approval on (if needed) and what you did to implement (local/group policies either using MS tools or perhaps a third party tool)

Thank you

Jamie Arnold

Binghamton University

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

4 Comments

Diversity Plans

January 10, 2013 | Lynn Latimer Wilson

Colleagues,

At the University of Georgia, each unit has been charged with developing a unit diversity plan that aligns with the overall university diversity plan and strategic plan.

I am reaching out to this listserv to see if any of you might have worked on this type effort for your IT unit and would be willing to share your plans.

Thank you,

Lynn

Lynn Latimer Wilson, PMP, SSBB

Enterprise Information Technology Services

University of Georgia

178 Boyd Graduate Research Center

Athens, GA 30602

Phone: 706-542-0723

Email: ...

0 Comments

General Use Lab Hours/Staffing

April 9, 2012 | Curt Braden

We are currently looking at options to not staff our general use lab during the late hours. Do to utilization and budget cuts we are looking at various ways we can save money. I have created a survey trying to see what other institutions are currently doing. Any information would be greatly appreciated. I will also share these results with the group if anyone is interested. https://www.surveymonkey.com/s/GCZ3FVF Thanks [cid:C9ED542C-06BD-44EF-9FFE-A622A215E647] Curt Braden Technical Services Manager, Information Technology Angelo State University Member, Texas Tech University System ASU Station #11020 San Angelo, TX 76909-1020 Phone: (325) 942-2333 Fax: (325) 942-2109 curt.braden@angelo.edu ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

9 Comments

Plagiarism Checker

February 23, 2012 | Jim Mahlberg

Good afternoon…

Just wondering what others are using for plagiarism detection and if you think the service is worth it.

Thanks

Jim

Jim Mahlberg
Iowa Western Community College
Director of Information Technology
2700 College Road
Council Bluffs, IA 51503
712-325-3218 (Voice) 712-325-3718 (Fax)

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

9 Comments

IT conflict-of-interest ?

February 15, 2012 | Brad Hinson

A colleague posed a question to me this week that left me wondering about conflict-of-interest policies related to union leadership working within IT. The question was - do they exist?

The context - some IT positions have covert access to all employee files, emails, correspondence, etc. The nature of the job requires it. (Disclaimer - our IT staff are awesome and fully trustworthy - but the fact that they *can* do this makes some folks nervous. I find myself defending this need from time to time. )

The question - are these IT employees held to a different standard or degree of responsibility given the power they have? Are there policies or controls? Should they be actively involved with union negotiations, grievances, or other highly sensitive issues that traffic our infrastructure? What if we hire someone who takes advantage of these tools?

...

9 Comments

Anyone have experience with an external review of your IT shop?

December 12, 2011 | Shaun H. Cooper

We have a new president and she has been conducting external review of various organizations on campus. Information Technology is one of these programs. Do any of you know of organizations or companies who might help facilitate this activity? We have a solid idea on what we want to do, but are open to additional ideas and would also welcome a third party to oversee the activity so that the review is seen as more neutral. Shaun -- Shaun Cooper, Ph.D. Chief Information Officer and Associate Vice President New Mexico State University (575) 646-2026 scooper@nmsu.edu ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

9 Comments

Succession planning

November 19, 2011 | Theresa Rowe

Succession planning is important for several reasons.

100% of us will get sick - no human is exempt. We may suffer an injury. We need to know that we've adequately prepared someone to step in our shoes should we need to be out for an extended period.
We can prepare people for the CIO job on our campus - or the campus down the road. It doesn't matter. The campus down the road may be training our next CIO. It is an industry responsibility. The effort is never wasted.
If my campus believes that a successor is better than me and is ready to take my place, I need to make sure my skills and abilities have prepared me to get the next job. I can't rest on my laurels. Many of work in environments where our positions are "at will" anyway, and we can be asked to leave any time. I need to be prepared to land successfully; you need an exit strategy and an landing plan regardless of your...

9 Comments

Google Apps for Education for faculty and staff

September 21, 2011 | Listserv Anonymous User

Message from cruch@fsmail.bradley.edu

Has anyone accumulated a list or have any survey data on what schools have converted to Google Apps for Education for faculty and staff?

Chuck

***************************************************
J. C. "Chuck" Ruch
Associate Provost for IRT/CIO
Bradley University
Office (309) 677-3100
Cell (309) 370-7104, Fax - (309) 677-3092
cruch@bradley.edu

***************************************************

********** Participation and subscription information for this EDUCAUSE Constituent Group...

9 Comments

The Most Hated Job?

September 19, 2011 | Gary O. Roberts

Colleagues, My assistant passed this to me, and I thought it had the makings of a wonderful Friday afternoon post. Question: Do you know what the #1 most-hated job is? Answer: Director of Information Technology Source:http://finance.yahoo.com/career-work/article/113308/10-most-hated-jobs-cnbc Perhaps not the most scientifically rigorous survey…but certainly worth a chuckle Happy Weekend, Gary Roberts Director of Information Technology Services Alfred University ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

9 Comments

Web Support Org Structure

September 14, 2011 | Yvette Brown

How is web support/development/strategy & branding handled at your institution?

Who owns what piece?

Our web marketing team reports to the VP for Institutional Advancement. There is also another unit “Communications and Marketing” reporting to the same VP. Basically, the folks on campus have two people to talk to for marketing which causes confusion from time to time.

We still struggle with content management and ownership issues resulting in outdated pages. The team’s primary focus is recruitment/enrollment marketing so other intranet web efforts and custom web apps development take a backseat or are low in priority on the laundry list.

I’d like to get some feedback/opinion/insight on alternative structures.

...

9 Comments

providing Gmail to small segments of an institution's population

September 13, 2011 | Ronald L. Danielson

We've received a request from one unit within the university (fewer than 20 people) to find a way for them to use Gmail exclusively for their email services, but within our @scu.edu address space. That is, they want all email sent to specialperson@scu.edu, whether from on- or off-campus, including campus mailing lists (MailMan), to go to a Gmail account transparently, and for all messages sent from that Gmail account to be perceived as coming from specialperson@scu.edu by recipients both on- and off-campus.

We can figure out how to do this by adding a sub-domain (specialperson@specialpeople.scu.edu) but that's not acceptable to the unit. The unit states that problems with our email system are causing them to lose external donations...

9 Comments

Next steps

January 24, 2013 | Kyle Johnson

8 Comments

Google+ for Google Apps for EDU

November 16, 2012 | Ganesan Ravishanker

Hi All

I am still waiting to be accepted into the North America Google Apps group which is where I hear a lot of Google Apps for EDU discussion is taking place. While I wait for that...

I read: http://googleappsupdates.blogspot.com/2012/11/google-available-for-education-and-new.html It is not clear to me whether this now means Google+ has been made into a Google Apps for Education application (and not just the consumer app). It is confusing because it also talks about the Premium. Thanks in Advance.

-- Ravi

CIO, Wellesley College

Google Voice - 860-631-RAVI

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

8 Comments

Topic #7 Funding Information Technology Strategically

July 9, 2012 | Theresa Rowe

Counting down on the Top Ten IT Issues 2012: http://www.educause.edu/ero/article/top-ten-it-issues-2012
Issue #7: Funding Information Technology Strategically

The IT funding issue is an ongoing conversation, not a problem that can be resolved conclusively. In addition to the general financial squeeze that educational institutions currently feel, other important factors are influencing campus IT funding. As IT resources are becoming more decentralized—putting resources where they are needed—the IT funding big picture becomes more difficult to see clearly. For similar reasons, it is very important that IT funding is not viewed as unrelated to other academic and operational decision-making about funding. Information technology serves the mission of the institution; strategic decisions about funding can be made only when the relationship between technology...

8 Comments

Google Apps Custom Terms of Service

June 15, 2012 | Travis Wooley

We are wanting to offer Google Apps to our students under a Terms of Service that includes FERPA protections, etc. Does anyone already have such agreement they are willing to share? Or any advice on the process of negotiating a custom Terms of Service?

Travis Wooley

Director of IT

Florida Hospital College of Health Sciences

407-303-8100

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

8 Comments

How Do You Communicate / Advertise Your IT Postings?

May 16, 2012 | Randall S. Jobski

Hello,

I have been struggling since I started in HE (~4 yrs now) getting a respectable number of qualified applicants to apply for our IT positions. These are good, challenging positions with decent pay and solid benefits, and yet, I don’t get nearly the number of qualified applicants (let alone applicants at all) that I would expect for the types of jobs I am posting. I believe our HR department is “advertising” these IT postings via the same channels that they advertise all postings for the College, and that got me wondering what everyone else uses to get the word out that they have an opening in IT they are trying to fill.

I understand that there are some powerhouse institutions that people regularly watch for postings that they can jump on – in our immediate area that would likely be...

8 Comments

ASCAP Letter

May 3, 2012 | David L. Smallen

In late April our CFO received a formal looking letter from ASCAP (American Society of Composer, Authors and Publishers) the music association, threatening proceed with legal action because we haven't signed a campus-wide agreement for using music; "If this issue is not resolved by May 31, 2012, ASCAP will be forced to proceed with a formal investigation, which could lead to legal proceedings regarding copyright infringement." If I recall correctly we pay the licensing fees for performances, choral groups, etc. I seem to recall that this kind of threat was happening a few years ago. Their letter says "Please understand that your institution remains unlicensed and is therefore infringing upon the copyrights of ASCAP member songwriters and music publishers, and has been so infringing since July 1, 2007." What is the status of this on your campus? Dave ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found...

8 Comments

VDI and software licensing

March 12, 2012 | Shaun H. Cooper

I just had a sobering conversation with Adobe about their licensing requirements under a Virtual Device Interface (VDI). Essentially, we would have to move to their ELA licensing program which charges out by student and employee FTE. In looking at Microsoft Campus Agreement, I anticipate that VDI deployments would also require that the institution maintain a license that also covered the entire FTE structure. I'd like to hear from those who are considered or deployed VDI and what sort of licensing issues you are facing. In particular, if you are now using VDI, did you already have students covered in your license agreements? If you are in VDI, have you been able to solve the licensing issue that is not based on FTE? If you are considering VDI, do you have creative solutions about licensing so that you are not faced with an FTE multiplier? -- Shaun Cooper, Ph.D. Chief Information Officer and Associate Vice President New Mexico State University (575) 646-2026...

8 Comments

E-mail Retention and Gmail

March 6, 2012 | Anwar Karim

We are planning to move our student e-mail service to Gmail (Google Apps for Higher Education). I am being asked by my project board to look in to the option of enforcing e-mail retention policy (i.e. 360 days). Has anyone done that with student e-mails using Gmail? Google does provide a service in conjunction with Postini that costs about $25 a year per user – very cost prohibitive for student e-mail solution.

Please let me know if you have been able to address the retention issue in some fashion without breaking the bank.

Regards,

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

8 Comments

Privacy and data security

January 6, 2012 | Carol Katzman

Dear Friends and Colleagues: We are a Datatel shop ( born 1984). Our security access needs a 100% overhaul and we are not yet in a position to begin it. The question I have is about fields that are purposefully hidden from Datatel users (not faculty or students but administrators entering data into the system.) 1. I assume SSN should be hidden or masked from nearly all users. 2. Similarly, things like salaries are secured and limited. 3. What about date of birth and home addresses? We have an administrative user who insists DOB should be hidden. Any thoughts about this? My concern is that we are beginning a major "re-migration" to a clean (non-customized) version of Colleague. All of my staff are working on projects with this long term goal in mind. I am trying to minimize the temporary (but intensive) programming efforts requested to support the current (old) code. Is hiding and securing DOB critical? Are there legal concerns like with SSNs? Along these same lines, does...

8 Comments

What Professional Organizations or Associations to join in the New Year?

January 2, 2012 | Nicholas Langlie

What Professional Organizations or Associations to join in the New Year? We are looking to see which would be appropriate for our College of Graduate and Professional Studies should join, including listservs and groups. We oversee all blended and online learning initiatives on our campus as well, which is we are focusing efforts presently. I have three categories here: Organizations and Associations, Listservs and LinkedIn Groups. What would you add, or are a member of/follow, which you think is a must for this list? Organizations and Associations to be Members of: Sloan Consortium Educause AECT: Association for Educational Communications and Technology ASTD: American Society for Training & Development ISTE - International Society for Technology in Education NADEP: National Alliance of Distance Education Professionals NCSPOD (North American Council for Staff, Program and Organizational Development) Quality Matters Society for Applied Learning Technology (SALT) The New Media...

8 Comments

Residence Center Telecommunications...what do YOU do at your institution?

November 8, 2011 | Nathaniel Hewitt

Good morning, Colleagues!

At Wiley College, we have come to a crossroads. We are trying to decide what the best practice is for providing our resident students with telecommunications services. While we have been looking at installing an ATA adapter solution (utilizing an analog adapter and controlling the port), we recognize that the solution will enable our students to have access to phones in their rooms, utilizing standard “Family dollar” analog phones. The main advantage being that we would have the ability to control communications, placing us in a position to utilize the system as a revenue generating stream.

My question…Is there a value to having this service available for our students?

I ask based upon these considerations:

...

8 Comments

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