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January 13, 2014 | David Stack
We have an assortment of staffed and unstaffed parking lots on our campus with various kinds of pay stations in the unstaffed lots. 

Our parking director would like to have a comprehensive system for all lots that will allow for:
- 1. credit card payments
- 2. access via student ID cards with no payment
- 3. cash payments
- 4. payment via validation cards for special events and guests

When he has brought this up over the years, various offices on campus have waved the PCI flag and frustrated his efforts.

Perhaps they assumed that such a system would result in credit card information traversing the campus network.  

Our parking director knows parking, not IT so our CISO and I met with the parking director this morning to try and decide what he needs to get this project moving. 

I'm guessing that the...
January 13, 2014 | Nathaniel Hewitt

Good afternoon, Colleagues! Are any of you familiar with “queuing systems,” such as “Q-nomy,” managed by ticket technology and is being  used in service industries as well as government offices?  The way it works is that upon arriving at a ticket queue, each customer is issued a numbered ticket. The number currently being served is displayed.


As you know, these tools are designed to streamline and improve the quality of the services being offered and to help to identify the performance gaps that may exist between the ticket queue and the conventional physical queue, thus the cause for “bottlenecks” and “lines.”


Are any of you using software of this nature at your institutions? If so, can you share  which app you using?


January 13, 2014 | John R. Davis

Are any of you using a product called WCOnline from

One of our offices wants to start using it, but when we contact the company, they are very hush hush on several topics.  They won't give us a list of clients and tell us to google to see if we can find any colleges using them.  Very Strange.


  John R. Davis  <>
  Chief Information Officer
  Marietta College
  215 Fifth St.
  Marietta, OH  45750
  Voice: 740-376-4390
  Fax:   740-376-4812

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January 13, 2014 | Paige Francis

Happy Monday -


Any of you Ellucian Banner schools use Hyperion for planning, budgeting and forecasting? If so, what are your thoughts? We have purchased Argos as a ‘peppy and cheap’ reporting tool for most, but our Finance area would like to dig a bit deeper. Looking for any feedback including good, bad, indifferent and ugly.





Paige Francis, CIO

Fairfield University


Follow me: Twitter | Linked In

Fairfield University Technology News:...

January 10, 2014 | Kyle Johnson
I image many of you are find ways to store the tracking data about your graduates (job, grad school, salary, licensure, etc). We have a number of systems on campus I think might be able to help us store the data (actually gathering it is another question) including Raiser’s Edge, Ellucian Colleague, and Symplicity’s Career Services module. Is anyone using any of these systems to track data about graduates? If so I’d love to pick your brain. Otherwise, any suggestions on a commercial product? Or is this one of those moments developing in-house might be our best choice? Mahalo. /kyle --- Kyle Johnson : Dean of Information Technology Chaminade University of Honolulu : 808.739.8552 (w) : ---------------------------------------------------------------------------- I've been thinking...
January 10, 2014 | Debra H. Allison
Dear Colleagues...

I would like to invite you to recognize those in our community who have made exceptional contributions to information technology in higher education. You can help the Recognition Committee<> identify 2014 EDUCAUSE Awards candidates by submitting a nomination<> by February 17, 2014.

2014 EDUCAUSE Awards:

·         Leadership Award<...
January 9, 2014 | Cheryl A. Tiahrt

Good Morning,


I am interested in hearing about your sampling plans for the 2014 ECAR Faculty Study. Since the companion student study is focused on undergraduates, do you plan to survey primarily undergraduate faculty or will you include faculty from graduate and professional programs as well?


Thank you,



Cheryl Tiahrt

Director of IT/Deputy CIO

Information Technology Services

The University of South Dakota

Slagle 19



Security Tip:...

January 8, 2014 | David Harris



We are beginning the process of evaluating Assessment Management Systems.   Such a system would support assessment of  Courses, Academic Programs, Administrative offices as well as co-curricular activities.


We are comparing our homegrown solution to LiveText and One45.  But are very aware that there are other systems that are out there.  Tk20 was just mentioned in a meeting.   I would like to hear what systems are being successfully used for Assessment Management in other universities.   Which solutions have been well adopted on campus.  Does anyone have a requirements list that they have generated?


Thanks.  I will gladly summarize for the group. (I will sanitize critical comments, though.)

January 8, 2014 | Theresa Rowe

The EDUCAUSE Learning Initiative will be exploring the topic of faculty development throughout 2014.   Malcolm Brown, Director ELI, and his team are looking for projects and initiatives that are exploring innovations, implementing effective and successful practices, and are actively rethinking approaches to faculty development. What they discover will be used in a series of 2014 events and publications to assist the teaching and learning community innovative productively in this area.

Please share ANY innovative program, effective practice, or initiative in faculty development, whether it be large or more focused in scope.  In short, anything you are doing in faculty development that appears to be effective.  Please use the very short (3 min) form at:

Please share this with...
January 7, 2014 | John Taylor


Our College is considering a new vendor to handle e-transcripts and paper transcripts. The vendor says they are PCI-DSS “Level 2” compliant (they accept credit cards from students). The scheme includes an ssl pipe from their servers in the cloud back to our ERP which transfers data (student records including ssnums, ppi, and pii, but no cc nums) out to their servers for processing and mailing the xcripts. The vendor claims that they only temporarily store the data, presumably only long enough to process – and then they delete it. The vendor has at least 50 colleges who are currently using their services.


We have had a policy in the past requiring a current SAS 70 or SSAE16 audit report from vendors we plan on doing business with with where we transfer sensitive data to them. This particular vendor says they have chosen not to...

January 7, 2014 | Brent Harris

As part of our LMS evaluation process, UMHB is seeking feedback from Canvas LMS users. If your school uses Canvas, please consider completing the survey below. Additionally, please forward this link to colleagues whose feedback would be pertinent. Thank you for contributing to this effort.


Brent Harris

Associate Vice President for Information Technology

Office 254-295-4658

UMHB Box 8005 900 College Street Belton, Texas 76513


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January 6, 2014 | Mark Askren

A friendly reminder that the deadline for EDUCAUSE Annual Conference proposals is a week from today. The deadline is earlier than usual as the event will be held from September 29–October 2, 2014, in Orlando.  More details are at:


As you know, Diana Oblinger and the EDUCAUSE board and staff have done great work in recent years in making the conference increasingly valuable to CIOs and other senior IT leaders. As chair of the program committee this year I ask your support in submitting proposals so that we can collectively continue this trend.




January 2, 2014 | Kyle Johnson
All, We run a joint program with a college in Chuuk, Micronesia. The federal government is the sole provider of telcom services, and the entire island shares a link to Pohnpei. We’ve been trying to add a second DSL line to the school and were recently informed that Telcom is out of DSL lines for the island. So, we are investigating what it would take to install an independent satellite feed for the school. I’m looking for a commercial satellite provider, as we’re looking for the ability to grow to 100mb service (we have 90 student computers plus some staff we have to handle). Does anyone know of a provider with whom I could talk. I’ve done some “research” (i.e. I googled it) and have contacted IntelSAT, but I haven’t heard anything back from them. Mahalo. /kyle --- Kyle Johnson : Dean of Information Technology Chaminade University of Honolulu : 808.739.8552 (w) :...
December 23, 2013 | Scott Kincaid

Anyone using the EmpowerID single sign-on / password management system from The Dot Net Factory?   We are seriously considering it to help with the expanded number of cloud services we need to integrate with LDAP & AD.   We’d love to hear success (or failure) stories with EmpowerID.


Thanks & happy holidays one & all!


       Scott Kincaid

       CIO, Butler University  

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December 20, 2013 | Darrell Lutey
CIO's, would you consider forwarding this off to your group responsible for managing computer labs, teaching facilities, Media labs, etc.. Thank You..


This year UNLV (OIT) is hosting a conference called Labman.  Labman is a conference primarily for University Staff who manage computer facilities (i..e, Computer Labs, Media Labs, Teaching Facilities, Public Access Computers, etc).  The conference will be held June 2-4, 2014 and will be held at the UNLV campus.  We anticipate between 150-200 participants, and have some exciting Keynote Speakers planned, and a number of fun activities.  If you are interested in attending the conference, the registration will be open sometime in early January.  The call for presenttations is open, and can be found at  Any technology type topic would be relevant,...
December 18, 2013 | James B. Young
Hi Colleagues:

We're embarking on some service training at Lehigh University and I was wondering if any of you could recommend an external facilitator. We're planning several sessions over the course of 18 months with the first one emphasizing diversity. These will be approximately 3 hour workshop-like sessions. 

Any suggestions would be appreciated. Below is an initial outline in case you'd like an idea what we're thinking.

Thanks so much!


Goal: Developing service strategies in support of campus diversity goals

Scope: 2-3 hour training (one in morning, one in afternoon)

Audience: LTS wide

Setting: Facilitated workshop, roundtable with representative seating

Initial Outline:

  • Framing Diversity

    • ...
December 17, 2013 | Allan Chen
Hi all,
I wasn't able to find much in a search on this.  For those that have rolled out some kind of DAS, what solution have you used?  Thanks.

cross posting to small col list.  apologies for that.

Chief Information Officer
Menlo College
1000 El Camino Real
Atherton, CA 94027
v: 650-543-3889

December 17, 2013 | Timothy Griffin
The idea has arisen here of implementing a mechanism for collecting student class attendance by requiring students to swipe their ID cards as they enter classrooms.  Have any of you considered or implemented such at your institution?  If you have implemented anything like this, was it a packaged solution or a home-grown system?  How well has it worked for you?
I will appreciate any thoughts you might have or information you can share on this subject.

Timothy Griffin
Deputy CIO & Director
Information Technology Infrastructure
Information Technology Services
Mississippi State University
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December 17, 2013 | Listserv Anonymous User
Message from

Good morning colleagues,


I’ve been asked to “look into” placing printers in our residence halls.  I checked the archives and saw discussions about resident hall phones, wireless and tech support – but not printers.  I wonder if college owned, managed, supplied and supported printers are common place or the exception in residence halls.


(1)    Do you have printers installed in your residence halls?


(2)    If you do:

a.       Who (what department) stocks the printer with paper and toner?

b.      Who (what department) maintains...

December 16, 2013 | Keith W. McIntosh



Good evening!  I plan to meet with our Campus Presidents to discuss IT.  My goal is to glean strategic information from them about where they are heading and how IT can help them achieve their goals.  Do any of you have any good questions to have a strategic conversation with Presidents?



- Mac -


Keith W. McIntosh, MBA
Vice Chancellor for Information Technology

and Chief Information Officer (CIO)

Information Technology
Pima County Community College District


February 27, 2012 | William Betlej
We've shared the various ticketing systems we use. But today I ask how many of your Facilities groups use or share the same systems. My suspicion is their needs are slightly different than ours in the IT world. I'm curious if there are systems that seem to work well for both groups.

Bill Betlej
Director IT Operations
Mary Baldwin College 
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December 14, 2011 | Paul B. Czarapata
I searched the archives and have looked over some of the research on Educause online but didn't find an answer. Over the years our shop has allowed telecommuting a few days a week on a case by case basis due to after hours support and geographic distance from the main office. I was asked a question regarding how pervasive this was in higher education IT and frankly didn't know outside of our neighbor institutions in the state. I was wondering what other institutions have allowed part time telecommuting for their employees? This has become a pain point of sorts because other departments in our office have not embraced it and have employees that would like to. We have had a positive experience with it in general, but wanted to gather some additional data to justify. Thanks in advance, PC ----------------------------------------------------------- Paul Czarapata Interim VP Technology Solutions Kentucky Community & Technical College System 300 N Main Street Versailles,...
December 9, 2011 | Rick N. Kubb

Greetings and Happy Holidays to all.


We’ve just begun the process of designing a new Health Professions Building complete with faculty/staff offices, classrooms, several computer labs etc.   Our preliminary wired Ethernet count for the building was 550+.  The construction manager asked me if I would consider going with just wireless throughout the building and not provide gigabit wired ports throughout as a cost savings measure.  My reply was that high speed wired connectivity was needed throughout the building and wireless alone would not adequately support the programming for the building.


Any/all thoughts on this approach would be very much appreciated and has anyone considered building a Health Sciences or any new classroom building with wireless only?


November 16, 2011 | Listserv Anonymous User
Message from

Good afternoon,

I am part of an organization that will soon be onboarding a new CIO.
At the moment we are leaning heavily towards promoting one of our existing employees to this position rather than hiring an outsider.

This person has the benefit of already knowing our culture, how we do things and how we got here.
One of the things that we need the new CIO to do, however, is to lead us in a new direction; doing different things to achieve better results.

Have any of you been in a similar situation?

If so, could you please tell me what supporting services you think would be most useful to this new CIO in their first 90 to 180 days?
How can we take a known entity, recast them as a transformational leader, and help them to achieve some quick wins to reinforce the value of their new vision for our organization?

Thank you for your help with this.

November 9, 2011 | Shari Waters

Good morning,


What area in your shops manage change management?  Who collects the data, who leads the meetings and does reporting etc…

Thank you all.





Shari L Waters

Chief Information Officer




Chapman University

Information Systems & Technology

One University  Drive

Orange, CA 92866


November 3, 2011 | Marty Ringle
If you use Google Apps for Education at your institution and have turned on Google+

Can you shed some light on the Google+ age requirement of 18 and how you're dealing with the issue of students younger than 18?  



Martin Ringle, Chief Technology Officer   
Reed College, Portland, OR 97202          
503-777-7254   email:                             

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October 28, 2011 | Darrell Kulesza
Colleagues, We are receiving calls from students complaining that after they have upgraded their Apple Mac to the latest OS (LION) they can no longer connect to our WiFi. We have been in touch with Aruba, our WIFI vendor, on this issue and apparently the issue is with the new Apple OS. Is anyone else experiencing this problem and if so what vendor are you using for your WIFI. Thank you Darrell K J.DarrellKulesza Chief Information Officer Dean College 99 Main Street Franklin MA 02038 Office: 508541 1864 Mobile: 781 856 6937
September 26, 2011 | Samuel Young
I am trying to find an enterprise class project management tool that I can keep track of all my projects. Does anyone have any suggestions? God bless, Sam Young Chief Information Officer Point Loma Nazarene University Individualization ~ Achiever ~ Learner ~ Belief ~ Activator ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
September 23, 2011 | Dwight Fischer

Good article in NY Times


More Offices Let Workers Choose Their Own Devices. NY Times, September 23, 2011.

Instead of seeing this as a threat, how might we embrace? iPads for all my friends! A laptop in every pot. Have it your way (but you make the burger)...


Seriously, the notion of providing stipends has a certain amount of appeal. Not for all, but some. My how our world is changing.



"Throughout the information age, the corporate I.T. department has stood at the chokepoint of office technology with a firm hand on what equipment and software...

September 14, 2011 | Barron Koralesky

Hi all-

I think Rick and Mike's points can be complimentary.  Right now, an LMS serves the majority of my faculty's needs quite well.  That leaves ~10% who won't use technology and ~10% who push beyond what the LMS can offer.  LMSes are always a step behind the latest web-based/social-networked technology, so they can't keep up with the early-adopter faculty, thus we work closely with them to gather other tools which fit their needs and also to learn from as they break new trails.

Ever since I heard him speak at ELI, I've found Jon Mott's idea of a loosely-coupled gradebook to be an intriguing possible solution to this problem:
This terrific idea would allow the institution to maintain a centralized gradebook (meeting whatever regulations are required...
December 3, 2013 | David Harris

Colleagues and Friends,


I have been  given the priviledge of specifying the technology that will go into our redesigned Board (Executive Meeting) Room.  I am soliciting pictures, ideas of rooms which you have seen on your campus or others, which make appropriate use of technology.


In my opinion, a Technology Enabled Board Room would include most, if not all, of the following:

·        Wireless Access

·        Digital displays (projected probably, since we will need 100-120” diagonal)

·        Video Conferencing capabilities (Camera, probably PTZ)


November 25, 2013 | Brian Gardner

Greetings all,


I was hoping to get a quick pulse on what product(s) people are using for lecture capture (class recording/playback/etc.), and what your impressions are.  Apologies if this has been covered, a quick search didn’t come up with anything recent.


Brian R. Gardner, CTS

Director of Academic Technologies

Information Technology Group (ITG)

212.854.8092 |


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October 23, 2013 | Naveed I. Husain
Dear all:

Queens College, City University of New York is a public liberal arts college with over 20,000 students and 3,500 faculty and staff. 
That said, we offer wireless access all across our 77 acre campus.  To use our wireless service the student, faculty, staff, alums, guest has to provide credentials, usually their (AD Username and Password).
For guests, their e-mail address is provided and their bandwidth is throttled down providing slower Internet access.  That said our wifi is set up outside of our firewall and everyone basically has open access to the Internet. In order to use our internal applications additional authentication is required.

I want to move away from requiring any authentication as the only service our wifi is providing is direct access to the Internet. 

  1. Are there any schools offering unauthenticated wireless?
  2. Do...
July 24, 2013 | Darrell Lutey
What is everyone using these days for their Listserve's?

Darrell Lutey
Assistant Director, 702-895-0763
Office of Information Technology, UNLV
CBC B129 / Mail Stop 7040  |  Twitter@unlv_oit
IT Help Desk: 702-895-0777
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January 31, 2013 | James Arnold
We have been very happy with our switch from Packeteer to Procera.  I believe we've been using Procera now for 4-5 years.

January 15, 2013 | Rebecca Ramos

Hi folks,


Have any of you had to put in Panic Buttons?  Can you recommend sources?


Rebecca Ramos


Assistant Vice President Information Technology



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November 15, 2012 | Mark Scott
Good morning friends,

For those of you that are in a mixed Mac and PC environment, how do you manage your Macs as far as desktop policy is concerned? Are you using a tool that ties into AD, using Apple's OD or something else?


Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | | Twitter:

Cyber Security Awareness - FHU Online Safety
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October 11, 2012 | Listserv Anonymous User
Message from

Starting a spin off topic…

Where does your Call center/helpdesk report? Does it report to a top level IT office or one of the lower level departments within IT?  Since the majority of our Helpdesk calls are related to desktop computing issues that is where we have traditionally housed our Helpdesk. And for us desktop computing includes both office and classroom systems.


October 4, 2012 | Jonathan See
Dear Colleagues, Pepperdine is contracted with CBORD for its one-card system, which includes housing, meal plans, and access control. We are evaluating our current arrangement and I am wondering which other vendor you might be using. Welcome your input and sharing of experience. Best, Jonathan See Chief Information Officer Pepperdine University 310.506.6256 @SeeJonathan ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
September 27, 2012 | Mary Lou Fritts

We currently have a mass email policy that requires any email sent to large groups, e.g., all faculty, to go through an approval process and then be sent out by either the Chancellor or the Provost (or folks involved with emergency management).  Our faculty senate chair has requested permission to send to these groups also without going through the approval procedure.


How do other campuses facilitate communication like this while still staying away from broadcast email that may or may not be relevant?


Mary Lou


Mary Lou (Hines) Fritts

CIO & Vice Provost

University of Missouri-Kansas City


816.235.5509 fax


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