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Reliability requirements for outsourced email
September 13, 2011 | George Eric Matthews, Jr.
We outsourced to Google Apps for Education, and we accepted their standard SLA.  Uptime guarantee is currently 99.9%.  The consequences to Google of not meeting the SLA are meaningless for education customers, but we have seen very high uptime.  Google reports 99.984% for GMail for 2010.

Rick

0 Comments
providing Gmail to small segments of an institution's population
September 13, 2011 | Ronald L. Danielson
 
We've received a request from one unit within the university (fewer than 20 people) to find a way for them to use Gmail exclusively for their email services, but within our @scu.edu address space. That is, they want all email sent to specialperson@scu.edu, whether from on- or off-campus, including campus mailing lists (MailMan), to go to a Gmail account transparently, and for all messages sent from that Gmail account to be perceived as coming from specialperson@scu.edu by recipients both on- and off-campus.
 
We can figure out how to do this by adding a sub-domain (specialperson@specialpeople.scu.edu) but that's not acceptable to the unit. The unit states that problems with our email system are causing them to lose external donations...
9 Comments
Top-Level Domains, "Adult" domains, .edu one-per rule
August 29, 2011 | Gregory A. Jackson
Over the past few days questions have arisen around three issues:
  • The new generic top-level Internet domains, and whether colleges and universities should consider them,
  • The upcoming "adult" .xxx domain, and whether it's possible to prevent college and university names from being used therein, and
  • the one-per-institution rule for .edu.
I've just posted some notes on the first two issues -- you can retrieve them at http://tinyurl.com/3avkux5. In general, we believe that few institutions will want to assume the cost and administrative burden of their own top-level domains, and it's not possible to "block" a domain without taking on that burden. Similarly, it's possible to block use of some .xxx domains, but only in very narrow circumstances (explicit violation of a precise trademark).

On the third issue, I thought it might be worth pointing out that the...
3 Comments
Hope to See You in Philly!
August 22, 2011 | David Lassner
The EDUCAUSE Board meets in person 4 times a year, and as you might expect, because the annual conference is such a key activity of the organization -- for both community-building and financial stability -- we discuss at least some aspect of the conference at most of our meetings. There was a sense among a number of CIOs a few years back that the conference was no longer a must-attend event. There were concerns about relevance of the content, unmanageable size, and increasing pressure on travel budgets. To their credit, Diana and the EDUCAUSE management and staff have listened carefully to the membership and Board and have been acting on what they heard. So since it may not be obvious to everyone, I thought I'd take this chance to share a bit of what the Board and I get to hear more regularly about the evolution of our conference over the past few years. One change has been a focus on CIOs and senior IT leaders, whose interest in attending had been waning. Rather than presume it...
0 Comments
What are others doing about new top level domain explosion
August 20, 2011 | George Eric Matthews, Jr.
ICANN is about to allow the purchase and management of just about any possible TLD. It looks like the price is $185K plus about $25K/year.

Are other schools planning to jump in?  I would not be surprised that in a world of ".walmart" and ".amazon," there will be a great advantage in us being ".wfu."  But this is expensive.

I would love to hear what other schools are thinking.

Rick
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

1 Comment
Network funding...
August 19, 2011 | Susan Grajek
EDUCAUSE asked two questions that bear on this topic in this summer's Core Data Service Service survey. They were: “Which funding sources are being used in the current FY to support…communications infrastructure services?” (Module 1, Question 32) …and… “Regardless of how your institutional network is financed, does the current funding model include renewal of the capital plant, including wiring, electronics, and so forth?” (Module 1, Question 33) I've attached summary tables showing the responses to these questions by Carnegie Classification and public vs. private institution that you might be interested in reviewing and using. To view the survey form, go to: http://www.educause.edu/visuals/shared/cds/pdfs/EDUCAUSE_Core_Data_All_M... Results showed that, overall, 31% of...
0 Comments
Gentle Reminder: Vendor Posts to the List
August 16, 2011 | Theresa Rowe
It seems a good time to remind everyone of list guidelines.  List guidelines are found on this web site:  http://www.educause.edu/Community/ConstituentandDiscussionGroups/ConstituentandDiscussionGroupP/892

If you have a question about whether a post is acceptable, please send me an email first and I will be happy to walk through the issue with you.  Please note that list moderation activities often occur in private.  Rather than busy the list with public reprimands, we work off-line, directly with individuals or the companies they represent, to give guidance, warnings, and finally to remove those who do not comply from the list.  Please do not assume that nothing is being done because you do not see a public reprimand on the list. If you have a complaint about a post, please do not hesitate to send me an email off-...
0 Comments
"That time of Year" - summary
August 16, 2011 | Robert Paterson

Thank all of you who responded to my question about anticipating a technology or technology event coming to campus this fall that might catch us off guard.

 

Remember the initial years of streaming music and video and how it killed out bandwidth or the major virus attracts that almost shut us down…It is the memories of those events that urges me to ask this question each August…Also, in August Beloit College, come out with its “Mindset List” which provides us with data about incoming students and what they “haven’t experienced” to help us with our perspective of the world in which we work - www.beloit.edu/mindset/

 

The “That time of Year” discussion on the CIO list came up with some interesting observations and morphed into subsequent threads, first the “Delivery of Academic Software” discussion and...

1 Comment
Our Chessboard is Multidimensional
August 15, 2011 | William F. Hogue

This has been a rich and illuminating discussion.   A few observations…

 

1.       I commend to you the entire current issue of EDUCAUSE Review (http://www.educause.edu/er).  Pressed for time?  Start with Diana Oblinger’s “Choosing What Not to Do” as a concise guide to some of the most compelling issues before us.

 

2.       Casey Green’s Campus Computing Project (www.campuscomputing.net) continues to be a very valuable resource.  Opinions are like elbows – most everyone has a couple.  Casey’s recent post took us beyond opinions and led us to what the data tell us:  noble intentions and actual...

2 Comments
Our Chessboard - It's about cultural alignment
August 11, 2011 | Peter M. Siegel
Colleagues,

This has been a formidable discussion.   I want to weigh in on the question of the value proposition in using SaaS or Saas-like services.  

Moving to a culture that lives and breathes cloud-based services and the like is a core part of our current campus IT strategy.  The hard part is not in finding SaaS vendors (they are everywhere), it is in finding vendors who are committed to working closely with our community.  Last winter, when Gabe Youtsey and I gave an Educause Live! Webinar on Cloud Computing, Gabe noted that while the technology starts the conversation, the cultural alignment is what makes it succeed.  We are a major user of an externally-hosted Sakai instance.  Our needs are not tidy: our application eats bandwidth and managing the peak loading across several networks is very challenging; integration between the...
1 Comment
Recommendations for Datacenter Providers
August 11, 2011 | Scott Ciliberti
We've experienced several issues with our datacenter provider, most recently yesterday afternoon when one of their engineers accidentally overwrote several of our virtual machines including our Datatel servers.  The latest backup was at 3AM and we lost an entire day's worth of transactions right in the middle of Fall add/drop.  This is after one of their engineers made changes without authorization to our firewall over last weekend that blocked our connection to Datatel
 
Needless to say, I suddenly find myself in the market for a new datacenter solution.  I'm interested in hearing from any of you with positive experiences using providers for your high availability applications.  Thanks!
 
 
 
Scott Ciliberti, Chief Information Officer
Enterprise Technology Services
536 Mission Street, Room P-49
...
1 Comment
Another Above the Campus Discussion
August 11, 2011 | Sue B. Workman

The Chessboard discussion has been very engaging.  Just prior to that  I volunteered to organize an above the campus discussion about shared support services.  Thus far 11 schools are participating.  I will be scheduling a Connect session to start off this discussion.  Anyone else interested in attending the kick-off online session?

 

Sue

Sue B. Workman, Associate Vice President

Office Vice President and CIO, Indiana University

(812) 855-0913 (IU Bloomington)      (317)278-9099 (IUPUI)      (812)325-3928 (Cell)

http://uits.iu.edu/

 

 ...

7 Comments
SGHE and Datatel Merger
August 11, 2011 | Bruce W. Vieweg

I’ll agree that I don’t see a customer advantage at all in this merger.  Higher costs most assuredly will present, and maintenance costs are already high.  I also agree with Greg that these two platforms are very different and I just don’t see how they complement each other.   Entrepreneurs are already offering cloud-based ‘subscription’ plans, which is where I see the future.  The major systems currently in place require enormous upfront costs, long implementation periods, substantial technical support in place, and substantial maintenance costs.  I just don’t see how that model is sustainable.

 

Course, my crystal ball is pretty cloudy . . .

 

 

Bruce W. Vieweg

Associate Provost

Chief Information Officer

...
1 Comment
Our Chessboard
August 9, 2011 | Diana Oblinger

As Mark suggested in his post, this is a good discussion to have in Philadelphia at the annual conference. In fact, Brad has agreed to facilitate a discussion on Wednesday October 18th from 3:30-4:20 pm in room 201C. The session is a new approach for this year’s conference that we are calling “Open Space.” These sessions are intended to provide open space on the program so that CIOs and senior IT leaders can discuss hot topics, such as this one.

 

Beyond convening conversations, EDUCAUSE has been in discussion with third parties exploring options to bring demand aggregation services to members. The discussions are in the early stages so it is too soon to predict what will happen.

 

We have talked about aggregating demand and ways of getting better pricing as well as terms and conditions from providers over the...

23 Comments
Successful workflow/business automation in EDU environment
September 25, 2011 | Marmina Abdel-Malek
Dear All,

          We are looking for advice. We are currently experimenting with several technologies to automate business process in different business areas, and we need advice and tips from those who had successful implementations. Currently, we have developed the following:

- For students: 
  - Drop/add classes after drop deadline with approval from students instructor, advisor, department chair and registrar. This kind of workflow was done by integrating Drupal (open source CMS) with Banner for Student info and LDAP for centralized authentication. 

- For staff:
  - Events management to manage hall/venue reservation. A successful integration between Drupal and AdAstra has been done, and looking for SAP integration to automate the financial...
0 Comments
Emerging Learning Design 2012 Conference - Call for Presentations
September 22, 2011 | AJ Kelton
If you experience problems with this email, find the Call information at http://bit.ly/eld12info and the Call for Presentations Form is at http://bit.ly/eld12call

Please share this with the appropriate folks in your organization and, as always, forgive any duplication due to cross-posting.
Emerging Learning Design Conference - 2012 ...

Emerging Learning Design 2012 Conference
"Innovative Practices for Digital Teaching and Learning"




June 1, 2012
eld.montclair.edu
Montclair State University
0 Comments
NACUBO/EDUCAUSE Webcast: Next Wednesday 9.28 - 1:30pm ET
September 20, 2011 | Tadu Yimam

Hello All – just a quick fyi about a joint webcast NACUBO and EDUCAUSE are hosting next Wednesday, September 28th at 1:30 pm ET. Participants will also receive an advance copy of the white paper written by Phil Porter and Michael Larner of Hogan Lovells, LLP.

 

Title: Managing the Risks of Operating in the Cloud

Speakers:

·         Roger Bruszewski, VP of Finance and Admin at Millersville University

·         Tammy L. Clark, Chief Information Security Officer, Georgia State University

·         Phil Porter, Partner at Hogan Lovells, LLP

 

Registration, full...

0 Comments
Fwd: IRS rule on cell phones
September 19, 2011 | Geoffrey S. Nathan
Here you go, Marty (and others...)

Geoffrey S. Nathan
Faculty Liaison, C&IT
and Professor, Linguistics Program
http://blogs.wayne.edu/proftech/
+1 (313) 577-1259 (C&IT)
+1 (313) 577-8621 (English/Linguistics)



From http://www.insidehighered.com/news/2011/09/19/qt#270679
IRS Ends Rules on Reporting Employees' Cell Phone Use

The Internal Revenue Service formally declared last week that employers -- including colleges and universities -- can provide cell phones to workers for business purposes without the...

0 Comments
Auto Reply: CIO Digest - 14 Sep 2011 to 19 Sep 2011 - Special issue (#2011-236)
September 19, 2011 | Shawn Morris
I will be out of the office Friday September 65th through Monday September 19th, with little or no access to Email. If your matter is urgent, please contact Fred Schumpert. Otherwise I will responds as soon as I can. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
0 Comments
Three Quick Questions
September 19, 2011 | Cornelius R. Fay, III

John,

1.       Yes, with complexity and minimum length (encourage pass-PHRASE)

2.       180 days

3.       Used to, but now generate alerts very early to catch faculty leaving campus; set period now.

 

Neil Fay

Hood College

 

0 Comments
Disaster Recovery Plans
September 19, 2011 | Theresa Rowe
At some point, no amount of planning matters.  I think your regional electrical outage is such a case.  We experienced something similar with the east coast power outage a few years ago.  We had to wait for electrical power to return - after a couple days - to be able to contact people, arrange a work start time and start to return services.  We started with assessing campus electrical - making sure that generators were refueled and UPSs recharged, for example, before restarting systems.  Our DR plans all give expected time to return to service AFTER we have an intact facility and reliable electrical power.  Our campus leadership has been fine with those estimates, and have declined to fund an alternative standby datacenter several miles away, for example.    We do have a remote campus now that we can move t, but it is not in standby mode.  I think it is an important discussion to have with your leadership.

Theresa...
0 Comments
Looking for your help: CIO Crowdsourcing IdeaScale
September 19, 2011 | Theresa Rowe
Colleagues,
 
Educause sent a message to CIOs and senior IT leaders who have registered for EDUCAUSE 2011. This message announced the IdeaScale site for submitting and voting on topics for the new Open Space Sessions.  Please take a few moments to respond; we'd like to make conference session content relevant to your current ideas and needs.
Participate Now: Propose Open Space Session Topics

The New CIO and Senior IT Leader Open Space Sessions are designed to give you the opportunity to identify emerging issues and hot topics for lightly facilitated discussion while in Philadelphia. To help identify the topics, you can either vote...

0 Comments
"Guest Identities" Survey Results online
September 14, 2011 | Steve Olshansky
The results of the survey are now available: http://middleware.internet2.edu/dir/GuestID/SurveySummary.html We had 61 responses, including several outside the US. Our sincere thanks go to all who responded. Cheers- Steve -- Steve Olshansky Director, Federated Technologies, Internet2 www.internet2.edu www.incommon.org
0 Comments
Future of the Campus Bookstore - Questions
September 14, 2011 | Kenneth Schindler
B&N contacted us too, however their system does not yet support students with a vision disability.

Ken Schindler/SVSU


From: "Kevin Palmer" <kpalmer@CCIS.EDU>
To: CIO@LISTSERV.EDUCAUSE.EDU
Sent: Tuesday, September 13, 2011 6:12:15 PM
Subject: Re: [CIO] Future of the Campus Bookstore - Questions

Hi Steph,
  Our bookstore is operated by B&N, and out of the blue last week the store manager asked if she could meet to discuss a couple of issues.  A presentation of the NOOKstudy was the bulk of the meeting.  It appears B&N is putting a big push on adoption of this application.
Best regards,
Kev

Kevin Palmer
CIO - Columbia College

0 Comments
Reliability requirements for outsourced email
September 13, 2011 | George Eric Matthews, Jr.
We outsourced to Google Apps for Education, and we accepted their standard SLA.  Uptime guarantee is currently 99.9%.  The consequences to Google of not meeting the SLA are meaningless for education customers, but we have seen very high uptime.  Google reports 99.984% for GMail for 2010.

Rick

0 Comments
Hope to See You in Philly!
August 22, 2011 | David Lassner
The EDUCAUSE Board meets in person 4 times a year, and as you might expect, because the annual conference is such a key activity of the organization -- for both community-building and financial stability -- we discuss at least some aspect of the conference at most of our meetings. There was a sense among a number of CIOs a few years back that the conference was no longer a must-attend event. There were concerns about relevance of the content, unmanageable size, and increasing pressure on travel budgets. To their credit, Diana and the EDUCAUSE management and staff have listened carefully to the membership and Board and have been acting on what they heard. So since it may not be obvious to everyone, I thought I'd take this chance to share a bit of what the Board and I get to hear more regularly about the evolution of our conference over the past few years. One change has been a focus on CIOs and senior IT leaders, whose interest in attending had been waning. Rather than presume it...
0 Comments
Network funding...
August 19, 2011 | Susan Grajek
EDUCAUSE asked two questions that bear on this topic in this summer's Core Data Service Service survey. They were: “Which funding sources are being used in the current FY to support…communications infrastructure services?” (Module 1, Question 32) …and… “Regardless of how your institutional network is financed, does the current funding model include renewal of the capital plant, including wiring, electronics, and so forth?” (Module 1, Question 33) I've attached summary tables showing the responses to these questions by Carnegie Classification and public vs. private institution that you might be interested in reviewing and using. To view the survey form, go to: http://www.educause.edu/visuals/shared/cds/pdfs/EDUCAUSE_Core_Data_All_M... Results showed that, overall, 31% of...
0 Comments
Gentle Reminder: Vendor Posts to the List
August 16, 2011 | Theresa Rowe
It seems a good time to remind everyone of list guidelines.  List guidelines are found on this web site:  http://www.educause.edu/Community/ConstituentandDiscussionGroups/ConstituentandDiscussionGroupP/892

If you have a question about whether a post is acceptable, please send me an email first and I will be happy to walk through the issue with you.  Please note that list moderation activities often occur in private.  Rather than busy the list with public reprimands, we work off-line, directly with individuals or the companies they represent, to give guidance, warnings, and finally to remove those who do not comply from the list.  Please do not assume that nothing is being done because you do not see a public reprimand on the list. If you have a complaint about a post, please do not hesitate to send me an email off-...
0 Comments

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