CIO Constituent Group

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January 9, 2013 | Thomas H. Carnwath

We used Segal + Gale to conduct the study leading to the eventual redesign of our current web site. They were very thorough. I have also used GFC our of Baltimore in a prior life who were equally good at testing the market, developing a strategy, information architecture and initial design. Given the magnitude of the project and the limited size of our web staff, we also engaged Northpoint to do the actual envelopment work on the site (using drupal). Tom Thomas H. Carnwath Vice President Technology and Information Services Hamilton Hall 320 South Broad Street Philadelphia, PA 19102 Tel: 215-717-6440 [cid:F2F67E3B-C6F6-4945-BA4D-7586E3300169] Need Assistance? Call Oops (215-717-6677) to get answers. OTIS will never ask for your personal information or password in an email. Never share this information with anyone. This message and any attachment may contain confidential or privileged information and is intended for the intended individual named as addressee. If you are not the...

2 Comments

Kpi and benkchmarking

January 9, 2013 | Andres Holguin

Hi all At this time we are trying to identify a good source to define our KPI but the important think is relate this KPI with our budget and try to benchkmark this KPI with other institutions. Thanks for your help ______________________________________________ Atentamente, Andres Holguin Coral Coordinador de Investigaciones Tecnológicas Dirección de Tecnologías de Información Universidad de Los Andes a-holgui@uniandes.edu.co Tel: +5713324480 Bogotá, Colombia ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

1 Comment

How do you track/manage training completion?

January 8, 2013 | David Lassner

We're developing something in-house to track acknowledgements (e.g., read and acknowledge a policy) and certifications (completion of training, including online) in LDAP for the whole university system as part of our identity management infrastructure. That way it can be readily integrated with our provisioning and deprovisioning processes where appropriate, including for sensitive systems/information. david

0 Comments

Parent Email Address

January 8, 2013 | Jake Holmquist

Recently, there has been a renewed interest on campus to obtain and store the email address of parents. Some of this information is gathered during the admissions process, however, many of our applications come through the "common app" and parent email is not a required field.

Are any institutions collecting parent email and how?

What purposes is parent email being used for?

- emergency contact?

- notice about student records / financial?

- general campus activities?

For institutions using parent email for "non-business" related contact, do you offer opt-out/opt-in?

Thanks in advance,

Jake

Jake Holmquist

Director of Information Technology Services

...

5 Comments

Ethics Training for IT Student Employees

January 8, 2013 | Patrick Dierschke

Would like to know if and what types of ethics / security training schools are conducting for their IT student employees who have high level access to information systems.

· Do they sign a policy statement, attend mandatory training, etc?

· Is it specific to IT issues, or more generic in nature?

Thanks for any information you can provide.

Patrick Dierschke

Coordinator Learning and Communications, Information Technology

Angelo State University

Member, Texas Tech University System...

1 Comment

Research Administration System Assessment/Selection

January 8, 2013 | Thomas Dugas

Hello all,

I wanted to reach out to see if anyone has recently (within 2 yrs. or so) gone through an assessment and selection of Research Administration Systems (Kuali Coeus, InfoEd, Click Commerce Etc.) and would be willing to share their results. We are currently looking at which direction we are going to go in this area for replacing our home grown system after 20 years and want to see if anyone else has gone through this process that we can get some experience from.

This was previously posted to the Research Computing Constituent Group so I apologize for any cross-post but I wanted to see if I could get some additional responses.

I’d be happy to share what I gather with anyone who is interested and may also be looking at this space.

...

3 Comments

ERP Gov - Terms of Reference.

January 8, 2013 | John McGrath

Colleagues,

I am in the process of refining the terms of reference for the executive level committee that oversees our ERP environment, primary ancillary systems, and data interfaces between ERP and ancillary systems. My institution completed a PeopleSoft implementation recently, and we are adjusting our governance model.

I would appreciate any links or examples you have for effective TOR for senior level committees (VP, AVP level) that consider strategic planning and prioritization related to integrated ERP environments.

As always, your help is much appreciated.

regards,

John

John McGrath

Chief Information Officer, Grant MacEwan University, Edmonton, Alberta, Canada
------------------------------------------

...

0 Comments

Stories from Superstorm Sandy

January 7, 2013 | Stephen diFilipo

Liz –

The sessions will not be streamed as I understand.

There are 2 sessions:

“Stories From SuperStorm Sandy” http://www.educause.edu/midatlantic-regional-conference/2013/stories-superstorm-sandy

“Lessons Learned From Superstrom Sandy” http://www.educause.edu/midatlantic-regional-conference/2013/lessons-learned-superstorm-sandy

I will post notes from both sessions.

Steve

...

1 Comment

IT as a Budget Black Hole

January 4, 2013 | Theresa Rowe

It does seem logical, but my experience indicates that there are factors that have to be considered with any charge-back model. As a result, over the years, I've tried to eliminate all charge-backs. Would your university commit to the budget without allowing exceptions?

One factor to consider is competition, in terms of perceived price-per-service. I use the word perceived thoughtfully, as folks outside central IT, without any deep understanding of technology, can analyze costs very differently from an experienced IT view. If your university doesn't enforce a centralized view of cost analysis, the price of your service and the price of what might appear to be the same service provided by an outside company can be compared by the client community. For example, a few years back we had charge-back long distance telephone service at the same time long-distance calls could be made on purchased calling cards. So the community...

17 Comments

Higher Education Enterprise Mobile App Conference

January 3, 2013 | Alisha Talley

2013 is bound to be the year for mobile – is your organization ready? Join your peers and industry experts February 4 – 6 to discuss mobile app strategies during the Higher Education Enterprise Mobile App Conference (HEEMAC) in Tampa, Florida.

HEEMAC will focus on providing a forum to address strategy, technology and usability in the realm of higher education mobile apps. Attendees can also take part in key collaboration opportunities with other higher ed professionals and experts in the field.

Is your organization about to launch a mobile app? Want to learn more about how to create and implement a mobile app? Launched an app already? Come share your insight! Even if you're just starting to think about a mobile app, HEEMAC is the prime opportunity to connect with other higher education pros.

...

0 Comments

Mobile sites

January 2, 2013 | Listserv Anonymous User

Message from ted.dodds@cornell.edu

Robert,

Cornell uses the community source platform known as Kuali Mobility. It is device agnostic due to its underlying HTML5 technology and can be test-driven from here: https://kuali.org/mobility. Currently two other schools – U. Michigan and Indiana U – also use the platform, with other institutions in planning mode. If you have BYOD issues, I think you’d find it worth a look.

…Ted

Ted Dodds

CIO and Vice President

Cornell University

...

3 Comments

Does anybody make good UPS units anymore?

January 2, 2013 | Ethan Benatan

I've started calling them "IPS"s. We recently bought a Mitsubishi, in part because it was time to look beyond the box. It came highly recommended (for what that's worth) but we haven't had it long enough to see how it holds up.

Happy new year!

Ethan

——
Ethan Benatan, Ph.D.
Vice President for IT & Chief Information Officer
503.699.6325

MARYLHURST UNIVERSITY
You. Unlimited.

3 Comments

Technology Fee question

December 26, 2012 | Wm Kenneth Freeman

Happy Holidays to one an all. If you can do me the favor of a reply it will be deeply appreciated.

I am putting together a proposal on a Technology fee and would like to understand the following:

1. Do you have a Technology Fee in place today at your institution? If so how long has the fee been in place?

2. What is the amount of the fee?

3. How is the fee constructed is it by semester, by credit hour etc…?

4. Is it a standalone fee just for the IT department or is it combined with other areas/items either related to IT or non IT-related

...

10 Comments

"Instant gratification" online learning

December 21, 2012 | Ronald L. Danielson

One of the Schools at Santa Clara is interested in offering continuing education materials in a completely online, continuous process fashion: prospective student signs up for a program, pays by credit card, works through material, completes an assessment at a satisfactory level, and gets a certificate of completion, without any more formal activities or interaction with School staff. They expect the topics they would offer in this way would be relatively dynamic, with lots of additions of new learning opportunities.

We're talking with them about quality control of materials and verification of learner and similar issues. We don't believe we can provide this kind of service using resources we currently have access to.

Has anyone done something similar and, if so, do you have recommendations for systems or vendors that would support such an activity?

Ron Danielson

Vice Provost and CIO

...

0 Comments

Vulnerability Assessments and Penetration Testing

December 21, 2012 | Blair R. Bernhardt

Does anyone have any recommendations for companies that do vulnerability assessments and penetration testing? We are considering bringing in an outside company to test Lehigh's systems and network and would like someone with experience in the higher ed domain. Reply here or off-line if you prefer. Thanks. -- Blair R. Bernhardt, Ed.D. Security and Information Policy Officer Lehigh University ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

2 Comments

Document Retention Guidelines

December 20, 2012 | Listserv Anonymous User

Message from ellisj@mail.strose.edu

We are in the process of updating our Document Retention Guidelines. Below are some IT related guidelines that were part of original retention guidelines from many years ago. We do not currently maintain records of individual computer program usage and I am wondering if this is really necessary.

Does anyone else have similar or hopefully more useful Document Retention Guidelines related to IT that you would be willing to share?

Electronic Data Processing

Electronic data processing planning, development, management, review and evaluation records documenting...

1 Comment

Tuition and Fee Due Dates in Banner

December 19, 2012 | Michael Dieckmann

I'm wondering if anyone that uses Banner ERP system has addressed the problem that baseline Banner supports only one due date per term for tuition and fees? If so, I would love to hear how you're handling this, if that is a problem at your institution. At my university we have multiple due dates per semester depending upon when individual classes begin and end within the semester - that is, we have multiple "sub terms" within a term.

Thanks in advance for any good ideas available out there, and Happy Holidays!

~Mike

Michael Dieckmann * Chief Information Officer * University of West Florida * 11000 University Parkway, Pensacola, FL 32514 * Office 850.474.2558 * FAX 850.474.2634 * MichaelDieckmann@uwf.edu * uwf.edu

...

2 Comments

Nominate an Exemplary Leader in Your Community

December 19, 2012 | Sue Traxler

Colleagues

The deadline for nominations for the EDUCAUSE Awards Program for Outstanding Leaders is two months away. These prestigious awards are important to our community and we want to make sure that everyone in our community has the opportunity to nominate in any of the three categories. Please share this announcement as appropriate on your campus and in with your regional networks.

The EDUCAUSE Awards Program brings peer endorsement and distinction to professional accomplishments in higher education IT.

The Leadership Award, the highest recognition for individual achievement, is awarded annually to the “summa cum laudes” in our field—whose work has had a significant and positive impact on advancing the theory and practice of information...

0 Comments

Developing Online Programs

December 19, 2012 | Charlie R. Moran

This needs several long conversations, but I’ll touch on the high points:

- Generally, the firms that help get you up and running require a long-term contract (think 5-10 years)

- They provide the marketing and call center services to attract and retain students, skills that many schools would need to learn on their own (which many schools don’t have the energy/desire to do, at least initially)

- They often provide the programmers to build your e-courses, but the school provides the course content

- They usually incur the upfront costs, but after the courses are written, they make a...

2 Comments

Board Books for Trustees and I2 Net+

December 17, 2012 | Keith McIntosh

Brad,

Thanks for sharing!

- Mac -

Keith W. McIntosh, MBA
Vice Chancellor for Information Technology

and Chief Information Officer (CIO)

-------------------------------------------------------
Information Technology
Pima County Community College District
kwmcintosh@pima.edu

0 Comments

Subscription based IT knowledge base

October 7, 2011 | Samuel Young

Hi all, Firstly, I would like to thank all those that replied to my inquiry on Project Planning Systems. The information was most helpful. Recently, one of my managers brought me a brochure of a company named NOREX (www.norex.net). In there own words: “The NORCON library contains working documents written and voluntarily contributed by member companies of the NOREX IT Networking consortium... NOREX continually updates and replenishes the library of NORCONS...” My questions: 1. Have you heard of and/or have experience with this group? If so, do you find the information worth the price? 2. Are there any other similar groups out there? 3. Should Educause develop such a knowledge base for it’s members? God bless, Sam Young Chief Information Officer Point Loma Nazarene University Individualization ~ Achiever ~ Learner ~ Belief ~ Activator ********** Participation and subscription information for this...

8 Comments

Results from "Three Quick Questions" - Password Change Policies

September 19, 2011 | Listserv Anonymous User

Message from ellisj@mail.strose.edu

Here is the summary of responses to my “Three Quick Questions” Password Change Policies:

Question		Yes	No
...

8 Comments

cell phone allowance

February 27, 2013 | Mark Scott

Very helpful, thank you.

Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety

7 Comments

Question of ethics

February 8, 2013 | David Gansz

Same here.

David Gansz

Vice President of Information Technology

Edison State Community College

1973 Edison Drive

Piqua, Ohio 45356

937-778-7951

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Theresa Rowe
Sent: Friday, February 08, 2013 4:25 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Question of ethics

We have a policy that prohibits us from looking...

7 Comments

PC Utilization

January 16, 2013 | Theresa Rowe

We are also interested in solutions. Ideally, we'd like to break down the utilization data by location.

Theresa

---------- Forwarded message ----------
From: Kira Chernotsky <kira.chernotsky@uct.ac.za>
Date: Wed, Jan 16, 2013 at 3:48 AM
Subject: Re: [CIO] Performance evaluation solution
To: CIO@listserv.educause.edu

Dear CIOs,

At the University of Cape Town (in South Africa), we would like to assess the usage of PCs across our student labs so that we can identify if some of the labs are underutilised, which students use them most, etc.

Do any of you run any such systems?

We'd also be keen to have...

7 Comments

Desktop lockout policy

November 1, 2012 | Peter Saxena

We are looking to implement a campus-wide policy that will lock a computer after 20 or 30 minutes of inactivity. Our faculty would like to know how many colleges have a similar policy. Could you please respond to me if you have a similar policy and if there is something we need to know as we go in this direction?

The catalyst for this has been the financial auditors who are recommending we tighten our security on campus owned computers.

Thanks
Peter

Pradeep (Peter) Saxena
Associate VP for Information Technology and CIO
Roberts Wesleyan College and Northeastern Seminary
Rochester NY
(585) 594-6430
saxenap@roberts.edu

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion...

7 Comments

Music on Hold (MOH)

October 12, 2012 | Charles A. Elliott(duplicate)

Good morning Everyone!

This week we successfully transitioned the Concord University phone system to the ShoreTel VOIP solution. The campus seems delighted with it so far. Something our project had not anticipated is the interest into the music selection for Music on Hold (MOH).

I’d like to hear how other campuses have addressed this in recent years and would especially appreciate information on the following:

With music preferences being so subjective, how did you/your campus community decide what type of music to use?

What vendors have you partnered with to ensure licensing/copyright compliance and how satisfied are you with their service?

...

7 Comments

Phishing Issues

September 17, 2012 | Steve Hall

Phishing, and our constituents responding to it, seems to be on the increase this year. Despite our efforts at educating our end users (posters, new faculty/student orientation, e-mail, …) we still have a handful of people who simply supply their credentials whenever asked. Often, to phishing messages that aren’t even credible. Seems to be fairly evenly spread amongst our faculty, staff and students.

What are others doing to combat this?

Thanks,

Steve

Steven S. Hall

Vice President & Chief Information Officer
KNOX COLLEGE – Information Technology Services
2 East South Street | Galesburg, IL 61401
Tel...

7 Comments

Search Firms

September 16, 2012 | Charles B. White

Can you recommend search firms for executive level technology searches?

thanks

Chuck White

Charles B. White, Ph.D.
V.P. Information Resources
Professor, Psychology
Trinity University
210-488-2312
210-488-2312 (cell)

210-999-7345 (office)

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

7 Comments

ERP customization metrics?

August 29, 2012 | Robert Goffeney

Hello,

We have a policy of not modifying baseline code in our ERP system (we're running Banner). We're often asked to provide functionality that would necessitate core code changes, and we explain that we have a policy against it, and why. Typically, cost avoidance is the most compelling argument we advance.

What I don't have is hard, quantitative data to support our contention that modifying baseline code imposes real costs on the organization; everyone agrees that this must be true, but we don't have the numbers to back it up. Lately, we've had serious inquiries from higher up the food chain about the costs and considerations involved in changing our policies; they're willing to accept the added cost and risk, but they'd like us to quantify them.

Can anyone point me toward studies, surveys or other data to help me quantify the potential costs and risks involved in modifying delivered code? Comparisons of IT development staff size for...

7 Comments

EDUCAUSE Annual Conference

August 13, 2012 | Ganesan Ravishanker

Hi All

I am just curious to know why this year's conference dates were chosen to coincide with the Election week.

-- Ravi

CIO, Wellesley College

Google Voice - 860-631-RAVI

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

7 Comments

BYOD from a network analyst view - wireless in residence halls

August 9, 2012 | Gary Schwartz

The situation at Central Washington that Carmen relates is likely not that uncommon. We had a similar situation at RPI, and although it may sound non-responsive, our solution was to increase our commitment to wireless in the residence halls, by increasing coverage, increasing capacity, and improving the quality of the service, perhaps imperfectly in some circumstances. The issues of cost and wireless "unfriendly" buildings were one we faced as well, but we did not see another way to meet all our requirements and objectives. Having done that, we changed our policy, after meeting with some student groups to socialize the policy and get feedback, so that "students are no longer allowed to run their own wireless routers or access points." This policy, which can be found at http://helpdesk.rpi.edu/update.do?artcenterkey=544, takes effect when...

7 Comments

Security of ERP using a wireless network

June 13, 2012 | Joey Bridges

We are looking into the possibility of allowing access to our Banner ERP system (where SSN, grades, etc. are stored) via an encrypted wireless network. We would be using WPA2/AES with a pre-shared Key which would change on a regular basis. I would greatly appreciate any feedback that you can give on this. I would especially like to know if any of you are doing anything like this or are you just using wired connections. I know there is always a certain amount of risk involved with any network, but it would be helpful for me to hear from the community.

Thank you,

Joey Bridges

Associate VP for Technology Services

Gardner-Webb University

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list...

7 Comments

Windows 8

June 1, 2012 | Charles Keeler

Any of you seriously looking at or planning on moving to Windows 8 anytime soon? Or are you going to squeeze everything out of Windows 7 you can? ___________________________________ Charles Keeler Mitchell College Office of Information Technology Chief Information Officer (860) 701-5254 IMPORTANT WARNING: The information in this message (and the documents attached to it, if any) is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken, or omitted to be taken, in reliance on it is prohibited and may be unlawful. If you have received this message in error, please delete all electronic copies of this message (and the documents attached to it, if any), destroy any hard copies you may have created and notify me immediately by replying to this email. Thank you. ********** Participation and subscription...

7 Comments

Kaltura Streaming Server.....

May 4, 2012 | Michael R. Sherer

We're needing a video streaming server for some online courses we're offering and have had a couple of unsuccessful runs at getting open source Kaltura working. We're no strangers to OSS software, so the question arises, is anybody in higher ed successfully using the OSS version of Kaltura, or only the commercial version. And the second question would be, if you're not using Kaltura for video streaming are you using something else that is cost effective and good.

-ms
+------------------------------------------------------------+
Michael Sherer voice: 574-535-7406
Director of Information Technology
016 Union Bldg. fax: 574-535-7017
Goshen College e-mail: msherer@goshen.edu
Goshen, IN 46526 ...

7 Comments

Vendors and network use risk for credit card/EFT transactions

April 4, 2012 | John Taylor

Wondering if anyone has a policy or risk assessment on use of their college network (wired port, routing, and Internet connection) by 3rd party vendors for transmission of encrypted credit and debit card transactions. We've got a vendor who wants to set up a "self service" cafe in our Library. Students would swipe their credit/debit card on their equip, and presto, they get a sandwich out of a machine. The vendor wants us to provide a wired connection to the Internet for their machine. We feel the vendor should pay for their own separate ISP connection and wired pathway, but wondered if others have a risk assessment, policy, SLA, data, or advice on it.

Thanks in advance for any input,

- John

John Taylor
Dean of Information Technology

...

7 Comments

SharePoint Websites

March 5, 2012 | David Carson

Are you running your public facing website via SharePoint? If so how do you and your users like it?

If you use another CMS what is it and how well is it working for you?

Thanks!

David Carson ...

7 Comments

Is anyone usingMicrosoft SharePoint?

February 24, 2012 | Linda Brawner

We are considering adopting Microsoft SharePoint to, among other things, provide real time collaborative workspace for our students. I've been hearing that this is a product primarily used in the corporate sector. Are any of you using it at your institutions? If so, is it the academic or administrative side of the house?? or both? Any feedback on how its being used would be greatly appreciated

Regards

Linda

--

Linda Brawner M.ED
Director of Educational Technology Services
Marygrove College
(313)927-1846
http://www.marygrove.edu/ets

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

7 Comments

Institutional Support for Outsourced Operations

February 10, 2012 | Gary Hammon

We currently outsource our Facilities operation to Aramark.

I am considering whether or not the college should provide equipment and services to the Aramark employees e.g. cell phones, computers, printers, and desktop support.

Any policy recommendations or insights on generally accepted practices would be most helpful.

I will plan to summarize results and post back to the listserv.

Thank you for your help,

Gary

Gary Hammon
CIO
Newbury College
Brookline, MA 02445
617 730-7135

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

7 Comments

FERPA

December 12, 2011 | Mohamed A. Elhindi

Recently we have been asked to look into the possibility of including the students photos as part of D2L class list and part of the class list that part of the students information system (SIS). If any of you have the students’ photos as part of SIS or D2L, can you share with us any FERPA issues you had and how you managed to overcome them?

Mohamed A. Elhindi, PhD

Assistant Vice Chancellor- Chief Information Officer

University of Wisconsin-La Crosse

1725 State street

La Crosse, WI 54601, USA

Phone: 608-785-8662| Fax: 608-785-8306

Please note the University will NEVER ask you to send your password via an email message. If you received...

7 Comments

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Events for all Levels and Interests

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Jump Start Your Career Growth

Latest Topics

EDUCAUSE organizes its efforts around three IT Focus Areas

Join These Programs If Your Focus Is

From the Blogs

Find Others

Share Ideas

Get on the Higher Ed IT Map

2013 Strategic Priorities

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Who We Are

Stay Informed

Uncommon Thinking for the Common Good™