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December 14, 2013 | Scott Emery
Colleagues,

For those who have deployed, or are planning to deploy, Office 365 email, do any of you also offer Gmail to your users?  If so, how do you offer these services e.g. do you give your students a choice to either go one way or the other?  What's your approach for faculty and staff?

At Oregon State University, we recently implemented Google Apps and Gmail for students.  Like many large universities though, the needs are diverse.  I'm collecting info on approaches and would be happy to share my findings with others who are interested.

Thanks,
Scott

~~~~~~~~~~~~~~~~~~~~~~~~~~
Scott Emery
Director, Technology Support Services
Information Services
Oregon State University
Phone: 541-737-2880
December 13, 2013 | Michael Spande
We are looking to replace our out of date phone system.  I was wondering if any schools have had good experience with any Cloud based phone services?  


Michael Spande
Bethel University
Director of Enterprise Infrastructure
651-638-6059
m-spande@bethel.edu
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

December 12, 2013 | Thomas H. Brennan

Dear Colleagues:

We are having a discussion on campus on whether faculty and staff members should be given administrative rights over their (university distributed) computers to allow them to install any desired software application on these computers.  Our current position in IT is to lean toward the security side and not allow administrative rights as a default, but we are receiving pushback on this position.

I wanted to see if others have experienced this balancing act with regard to granting administrative rights?

Thank you for your consideration.

Ty Brennan

 

 

Thomas (Ty) Brennan

AVP for Technology / CIO

Salve Regina University

Newport, RI 02840

...
December 12, 2013 | James M. Maher, II

Good Morning Colleagues,

 

            Was wondering if anyone would be willing to share your support model you provide to help students during “off hours”.   I’m particularly interested in what hours your Helpdesk is available to assist with technical issues regarding any online course activity (e.g. viewing faculty provided videos, lecture capture, uploading assignments, participating in discussion boards, etc.).  As some of us would agree, some students do their best work at 2-3:00 a.m. J

 

            Also, for those of you that offer online courses, could you recommend a tool (e.g. something like Belarc) that will scan a student-owned computer and indicate the device’s “...

December 11, 2013 | Robert Paterson
BTX13_Mersive_Announcement_01

Anyone out there using this product or something like it? With success? Or pitfalls? Thanks.

 

Best,

Rob

 

Dr. Robert Paterson

Vice President – Information Technology, Planning and Research

Molloy College

Rockville Centre, NY

New Phone Numbers for Molloy College
Main number:   516-323-3000

Direct number:  516-323-4848

 

December 10, 2013 | Christine Haile

Colleagues:

 

We have a chance to program some new space and I’m interested if any of you have done, or know about, some innovative workplace design for IT staff. Tell me it isn’t just offices and cubes! (smile)

 

Seriously, we are pitching for space that will be flexible, open, and encourage collaboration, but also respect the need for privacy to get one’s work done.

 

I have googled “innovative workplaces” and that produces some interesting examples, but mostly of corporate tech firms. What are you doing??

 

Thanks,

 

Chris

 

Christine E. Haile

Chief...

December 10, 2013 | Monte Schmeiser

I wanted to thank you all for your input and advice on this subject.  It has been super helpful, I really appreciate it.  This is a great group.

 

Sincerely,

 

Monte Schmeiser

Director of Institutional Technology

Tel: (310)-303-7684

 

 

PLEASE NOTE MY NEW EMAIL ADDRESS:

mschmeiser@marymountcalifornia.edu

 


______________________________________________________________________
This email has been scanned by Marymount California University email security service
______________________________________________________________________
********** Participation and subscription...
December 10, 2013 | Robert Howard, Jr.

Colleagues,

I'd appreciate your help in gathering some information on some hiring practices across our institutions regarding HR requirements for degrees.

I will re-post a synopsis to the group, of course.

Many thanks, Robert

Robert Howard
CIO
Armstrong State University
Savannah, GA

If you have trouble viewing or submitting this form, you can fill it out online:
https://docs.google.com/forms/d/1yvpzL_YF-HdPVhxdfyhjNDCXV7iPOKiqjKF-yL3VCQ4/viewform

3 Question IT HR survey
    Do you require degrees for IT positions?
    ...
December 10, 2013 | Scott Ciliberti

We've been completing Root Cause Analyses for the last few years, but we don't have a policy in place for when they should be done.  This leads to them getting done when its convenient instead of when it is necessary. For those of you who practice completing RCAs:
  1. Do you complete an RCA on every type of technology or depending on if it's mission-critical, hardware vs. application, or ?
  2. Do you have a threshold that must be hit before an RCA is required so staff avoid getting bogged down in reporting momentary disruptions?
  3. Do you have a deadline for when a preliminary RCA must be completed?
  4. Do you publish your RCAs where they can be viewed by those outside of IT?  Who is your audience?
 
Thanks for your help.
 
 
Scott Ciliberti
Chief Information Officer, IT...
December 9, 2013 | Thomas H. Carnwath
We are having a discussion on campus about our current emergency notification system and the delivery of messages to those signed-up. (we automatically sign everyone up for email delivery (they need to opt out) and also deliver messages that need to be acknowledged in our portal (they cannot opt out)). A concern has been raised by our student services department about SMS messages (everyone must sign up for text messaging with number and carrier) not being delivered to everyone which they see as a system breakdown in our alert system. We recently ran a test with some fifty randomly selected community members to gauge how fast messages are delivered to the three possible options – SMS, email, and message through portal. By and large roughly two percent failed to deliver to SMS in a timely manner, all email was delivered and all portal messages were delivered). The issue for student services remains SMS text message delivery. We cannot control for carriers ability to deliver once the...
December 9, 2013 | Listserv Anonymous User
Message from ena@exchange.tc.columbia.edu

Dear All,
Can you share which particular standard or guideline you prefer to see vendors put into SaaS agreements that they will meet (or make best efforts to meet?) regarding accessibility ?
Is WCAG2.0 the latest and best for this purpose?
Any suggestions are most appreciated.
Thanks,
Ena
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
V. Ena Haines
Director of Information Technology
Teachers College, Columbia University
525 West 120th Street
New York, NY
10027
V: 212-678-3486
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

December 9, 2013 | Paige Francis

Good morning all -

 

As a CIO wanting to exclamation mark the importance of your area, what kind of metrics are you reporting on? I plan to put together Fairfield University’s first technology-related annual report at the end of this fiscal year and want it to be better than anything out there (smile). What do you report on? What do you measure? If you had to name the top 3 measurable returns, what would they be?

 

Clearly I’m open to any suggestions or ideas. I started doing annual reports at my last institution and they were always well-received, they just lacked a certain ‘oomph!’ and, specifically, excitement outside the technology area.

 

Thank you!

 

 

Paige...

December 8, 2013 | Monte Schmeiser
I am wondering if any of you have a dedicated IT staff person responsible for your institutions SIS, whether it be Jenzabar, Peoplesoft, Banner, etc. Key administrators are asking me to hire a staff person whose sole responsibility it would be to manage the SIS. I am wondering if this is standard practice. When I say "manage" I can see someone on my staff managing the system, like the database and servers and making sure its functioning properly which I already have. But I think what they have in mind is someone who will act as the key stakeholder and person responsible for User Groups, training and communications. I am wondering if this is really standard practice to have someone like this in IT or to have a position like this at all. I can see the need for a User Group or Task Force, which we already have, but not a staff person whose sole responsibility it is to oversee the SIS. I could be wrong. I would love to know what others have in place for this. Thank you, Monte...
December 8, 2013 | Listserv Anonymous User
Message from luke.fernandez@gmail.com

Using ngram we see the term "chief information officer" first used in 1931: https://books.google.com/ngrams/graph?content=chief+information+officer&... "Big data" has citations back as far as 1928:...
December 6, 2013 | Randall S. Jobski

Hello,

 

LCC is considering pursing the purchase an implementation of a CRM system.  If your institution has implemented a CRM solution in the past 2 – 3 years, would you be willing to share your RFP document with us?  We have already compiled a good list of requirements for our CRM, but it would be very helpful to look at what other institutions found important to include as well.

 

Also, if you selected / implemented a CRM system in the past 2 – 3 years, if you don’t mind, please let me know which solution you went with, and if possible, please provide a brief explanation of why you chose that vendor.

 

Thank you so much, in advance, as this information will greatly assist LCC (and likely others on this list) in our pursuit of a CRM system that will...

December 6, 2013 | Geoffrey Corb

Good morning.

 

One of our schools has embarked on an IT strategic planning process.  As part of it, they would like to conduct a survey to assess faculty satisfaction with IT services and the degree to which their needs from educational, research, and administrative perspectives are being met.  Does anyone have such a survey instrument that has worked well for their institution that they would be willing to share?

 

Thanks for your consideration. Have a good weekend.

- Geof

 

Geoffrey Corb

Deputy Chief Information Officer

Johns Hopkins University

geof@jhu.edu |...

December 5, 2013 | Gilbert Gonzales
Colleagues,

Many of our organizations are applying various frameworks to how we execute projects and deliver our services – like PMI, ITIL, 6 Sigma. These are certainly useful, if not essential, for enterprise services.

UNM IT uses IT-industry frameworks and also has held up our practices against the Baldrige performance excellence criteria (http://www.nist.gov/quality-portal.cfm) with the support of New Mexico’s Quality organization   http://www.qualitynewmexico.org/). This has been extremely useful to us in communicating our standards and value within the institution as well as to external customers in the State. We have received recognition from Quality New Mexico in 2011 and 2013.

Being an internal organization, however, we have...

December 5, 2013 | Monte Schmeiser

We’re reviewing our disaster recovery plan at MCU and would like to understand where other institutions are regarding general data protection. If you wouldn’t mind, could you answer some of our questions below?  Keep in mind that we are a private university.

·         How do you prioritize your school’s data. Do you prioritize some as more important than others, or back up all data the same? We’re looking at grouping our systems based on importance. We would backup up and send offsite more often for the SIS and business systems, while keeping monitoring servers and less important systems backed up less often.

 

·         What are your recovery time objectives and retention periods you use for common systems, such as  ...

December 5, 2013 | Allan Chen
Hi all,
We've been weighing different options for AV solutions.  Avast has come up, especially because it covers so many different types of devices and layers.  Has anyone rolled this out as a centrally provided solution?

I know that policies on the firewall level, the fact that it's more about user education, etc are relevant if not the real issue.  But AV is obviously still important.

thanks,
allan

Chief Information Officer
Menlo College
1000 El Camino Real
Atherton, CA 94027
v: 650-543-3889

December 5, 2013 | AJ Kelton

Please share with your faculty members and collegues:



FOR IMMEDIATE RELEASE 

The New Media Consortium (NMC) and the Emerging Learning Design Conference (ELD14) are pleased to announce a collaboration.  NMC will be a Platinum Partner for the 2014 Emerging Learning Design Conference and ELD will be an NMC Association Partner for the 2014 NMC Summer Conference.  


The #ELD14 Conference will take place on May 30th, 2014 on the campus of Montclair State University, in New Jersey.  The Call for Proposals is currently open, details can be found at http://eld.montclair.edu/eld14-call-for-proposals/ #ELD14 uses early acceptance as well as a revise & resubmit process.  Proceedings will appear in the 2015 Journal of Emerging Learning Design,...

August 29, 2012 | Jim Mahlberg

Hello.

 

The college is looking for a software vendor that can read the bar code off of the front of our student ID’s for athletic events.  Students can use their ID’s to get a free general admission entrance.  The bar code is 9 digits, but we only want to read the first 7 digits as that is the college ID number.  The system also needs to do standard ticket sales.

 

If you are using a ticketing system that does this could you let me know the vendor?

 

Thank you.

 

Jim

 

Jim Mahlberg
Iowa Western Community College
Director of Information Technology
2700 College Road
Council Bluffs, IA 51503
712-325-3218 (Voice)...

May 25, 2012 | Thomas H. Carnwath
At a time when budgets are being decreased or at best held stagnant, we are looking at different ways to support the university community. Demands for our services continue to rise in this consumer driven environment as more technology is added to the mix the expectation of IT departments is that they will naturally provide the services without impact to those requesting them. We cannot continue (as small departments at small to medium institutions) to expand without an understanding on our clients' end that they too may have to participate in the funding new initiatives. I know that many large research institutions operate from a central IT organization that charges users fees for services provided. We have started to pursue some charge backs but am interested in what others are doing and how the fee structures were devised (and maintained from year to year). We are currently charging for: 1. Printing services 2. Telephone Services (landline and cell) 3. Ports moves adds and...
May 7, 2012 | Carmen A. Rahm
We're updating our Self Service Password reset system.   Currently students, faculty and staff have to initialize it by answering a series of questions.  Then when they forget their password, they simply enter their ID #, answer the questions (Mother's Maiden Name, First Pet Name, etc.) ... and they get their password reset.  Unfortunately, few choose to initialize it, so they can't use it when they need to.
 
We want to move to a process where we use their ID Number, plus have them verify with information already in our system.   Is anyone else doing this, and what "identifiers" are you using that you consider unique enough that others won't know.  We're considering DOB, last 4 of SSN, etc.   Some feel that last 4 of SSN (used in this way) is a violation of FERPA.  Others (like me) do not believe it is because it's not being disclosed to anyone (just used by the owner to verify...
February 14, 2012 | George Eric Matthews, Jr.
Dear all,

We are about to launch a process to identify a document imaging and management system for campus.  From what I have been able to determine, there are three main needs:
  • Transactional support in Banner, especially taking our Accounts Payable department paperless, with scanned documents tied to transactions in Banner.
  • an electronic alternative to file cabinets, freeing up space while improving indexing and retrieval.
  • supporting a document retention and destruction policy.
I would appreciate advice on how to determine requirements and evaluate vendors.  I am not sure we have the expertise to ask the right questions.

Thanks.
Associate Provost for Technology & Information Systems
Wake Forest University

...
December 19, 2011 | Dale Hochstein
Dear Fellow CIO's,

    I was wondering how many schools are still using paper Scranton forms for course evaluations. Saint Peter's College's faculty is resisting going electronic due to an expected lower return rate on responses. What I specifically want to know is:

  Are you still using Scranton forms?
  If not, what electronic system are you using and how many days to students get to fill out the form?
  Has participation (or percentage of forms completed) decreased? By what percentage?
  What incentives, if any, are you giving to encourage a higher percentage of participation?

  Thanks so much for your response.


Dale Hochstein
CIO, Saint Peter's College, 104 Glenwood Avenue, Jersey City, NJ, 07306, W-201-761-7827,...
October 26, 2011 | Arthur Fridrich

Colleagues,

 

Good morning!

 

At present, Virginia State University has no policy concerning the deployment of CCTV cameras on campus for security reasons. This has led to many questions from different quarters on a variety of matters from new construction deployment to storage.

 

To help jump start us in this matter, we’d be interested in hearing from anyone who has instituted and is willing to share their policy.

 

Many thanks, as always, for your time and consideration.

 

Best regards,

Art


Arthur J. Fridrich

Director of Strategic Management Services and Interim Director of...

March 4, 2014 | Bradley Wheeler
I'm not a security expert, but we do have some pretty good ones for both policy and security. IU has not pursed the path of requiring short password change intervals as this can further open exasperate opportunities for social engineering where users feel compelled to record their latest, latest password in some less secure place. Others may have different views regarding what is effective. We've focused on Pass Phrases with longer length of at least 15 characters and two factor for systems that handle secure data. More at http://kb.iu.edu/data/acpu.html --Brad ------------------------------------------------------------------ IU Vice President for IT & CIO, Dean, and Professor Indiana University, http://ovpit.iu.edu 
December 17, 2013 | Timothy Griffin
Greetings,
 
The idea has arisen here of implementing a mechanism for collecting student class attendance by requiring students to swipe their ID cards as they enter classrooms.  Have any of you considered or implemented such at your institution?  If you have implemented anything like this, was it a packaged solution or a home-grown system?  How well has it worked for you?
 
I will appreciate any thoughts you might have or information you can share on this subject.
 
Thanks!

Timothy Griffin
Deputy CIO & Director
Information Technology Infrastructure
Information Technology Services
Mississippi State University
timothy.griffin@msstate.edu
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion...
December 14, 2013 | Scott Emery
Colleagues,

For those who have deployed, or are planning to deploy, Office 365 email, do any of you also offer Gmail to your users?  If so, how do you offer these services e.g. do you give your students a choice to either go one way or the other?  What's your approach for faculty and staff?

At Oregon State University, we recently implemented Google Apps and Gmail for students.  Like many large universities though, the needs are diverse.  I'm collecting info on approaches and would be happy to share my findings with others who are interested.

Thanks,
Scott

~~~~~~~~~~~~~~~~~~~~~~~~~~
Scott Emery
Director, Technology Support Services
Information Services
Oregon State University
Phone: 541-737-2880
December 5, 2013 | Gilbert Gonzales
Colleagues,

Many of our organizations are applying various frameworks to how we execute projects and deliver our services – like PMI, ITIL, 6 Sigma. These are certainly useful, if not essential, for enterprise services.

UNM IT uses IT-industry frameworks and also has held up our practices against the Baldrige performance excellence criteria (http://www.nist.gov/quality-portal.cfm) with the support of New Mexico’s Quality organization   http://www.qualitynewmexico.org/). This has been extremely useful to us in communicating our standards and value within the institution as well as to external customers in the State. We have received recognition from Quality New Mexico in 2011 and 2013.

Being an internal organization, however, we have...

October 24, 2013 | Tunde Giwa
CIO Digest - 21 Oct 2013 to 23 Oct 2013 (#2013-266)

At the insistence of our auditors, we have a 120-day password expiration policy at our institution. We also enforce password complexity requirements and account lockouts after a certain number of failed login attempts. Our password aging policy is quite unpopular at our institution and our users take all sorts of measures like minor sequential number increments to cope. Who can blame them?

 

We have been researching this recently and the evidence seems mixed. There seems to be as good evidence showing the value of password aging as there is evidence showing that it is a big waste of time. I’d like to hear how you folks are handling this question.

 

Thanks.

-----------------------------------

Tunde Giwa

...
January 31, 2013 | Arthur Fridrich

Good morning!

 

At Virginia State University, we have Computrace and Altiris. The latter of which we are currently integrating.

 

Best regards,

Art

 

Arthur J. Fridrich

Director, Distance Education

Virginia State University

125 Cameron Building

Petersburg, VA

 Tel.: (804) 524-3194

Email: afridrich@vsu.edu

LinkedIn: www.linkedin.com/pub/arthur-fridrich/3/9a6/502

 

...
January 16, 2013 | Theresa Rowe
We are also interested in solutions.  Ideally, we'd like to break down the utilization data by location.
Theresa

---------- Forwarded message ----------
From: Kira Chernotsky <kira.chernotsky@uct.ac.za>
Date: Wed, Jan 16, 2013 at 3:48 AM
Subject: Re: [CIO] Performance evaluation solution
To: CIO@listserv.educause.edu


Dear CIOs,

 

At the University of Cape Town (in South Africa), we would like to assess the usage of PCs across our student labs so that we can identify if some of the labs are underutilised, which students use them most, etc.

Do any of you run any such systems?

 

We'd also be keen to have...

October 15, 2012 | Charles Prothero

Hi, all!  Could I trouble you for a recommendation audio conferencing services – specifically looking for a toll-free number that meeting participants could call into?  Our PBX does not support this, and it’s cumbersome to gather several parties on a call.  Our usage would be light, mostly to bring trustees into meetings when they cannot travel here, so I’m thinking a per-minute plan would be best.  Our local telco offers the service, but I don’t know what is considered a competitive rate these days.  Please reply off-list if you wish, and I’ll summarize any such responses.

 

Thanks!

Charlie

 

 

Charlie Prothero

Chief Information Officer

Keystone College

...

October 5, 2012 | Mark I. Berman
Hi all, We're looking at portable POS for our athletics folks and talking to a company called Revel Systems. Does anyone have experience with them? Someone else doing iPad credit-card-swipe that you like doing business with? (and is fully PCI compliant!) Just looking for references! Thanks, - Mark -- Mark Berman, Chief Information Officer Siena College 515 Loudon Road Loudonville, NY 12211 (518)782-6957, Fax: (518)783-2590 Siena College is a learning community advancing the ideals of a liberal arts education, rooted in its identity as a Franciscan and Catholic institution. CONFIDENTIALITY NOTICE: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you received this e-mail and are not the intended recipient, please inform the sender by e-mail reply and destroy all copies of the original message. **********...
September 19, 2012 | Larry D. Conrad

Dear Colleagues,

Please see this announcement from HEISC.

 

Larry Conrad

UNC Chapel HIll

 


Information Security Awareness Student Video & Poster Contest

Win cash, gain experience, and earn international recognition with one short video or a poster!

The EDUCAUSE & Internet2 Higher Education Information Security Council (HEISC) is conducting a contest in search of short information security awareness videos and posters developed by college students for college students. The contest seeks creative, topical, and effective videos (two minutes or less) and posters that focus attention on information security problems and how best to handle them.

Winners will receive cash prizes, and their...

June 12, 2012 | Matthew Milliron

Good afternoon,

 

The first phase of this website redesign focused on the goal of helping members find and discover more. With so many resources on the EDUCAUSE site, members said it was sometimes hard to find what they need—this is where we focused our phase one efforts.

Phase one improvements include:

•                    Simplified information architecture to help you discover all that EDUCAUSE has to offer

•                    Faceted search to help you find exactly what you’re looking for

•   ...

February 21, 2012 | William Swisher
I have been asked to do a professional development workshop for HS teachers.  The topic for the presentation is "Technology Skills for the Incoming College Freshman."  What technology skill set topics do you feel that I should incorporate into this presentation/discussion?
 
Thanks.
 
Bill Swisher
 
 
 
 
William Swisher
William.Swisher@Thomasmore.edu
http://www.thomasmore.edu
Director of IT
Thomas More College
333 Thomas More Parkway
Crestview Hills
KY
41017
859-344-3600
Note:
The information contained in this email is confidential and may be subject to legal privilege. If you are not the intended recipient, you must not use, copy,...
September 20, 2011 | Robert Paterson

Do individual academic department at your institution have their own independent websites? (Not yourcollege.edu/dept but deptyourcollege.com) And if so how are they managed? Are they used to recruit students?

 

Dr. Robert Paterson

Vice President, Information Technology, Planning & Research

Molloy College

Rockville Centre, NY 11571

516-678-5000 ex 6443

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

March 4, 2014 | Cyrille S. Parent

Dear colleagues,

I am wondering what online system you are using for your students to complete course evaluations.

I am particularly interested if it integrates with D2L, and if you did an RFP for it. Feel free to respond offline.

Thanks,

 


Students Succeed at PPCC

Cyrille Parent

Director
Information Technology Support Services

(719) 502 2975

 

 

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