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December 17, 2012 | Listserv Anonymous User

Message from mike.cunningham@pct.edu

By stating you have 100% are you also stating that all students and all employees have cell phones? I know for a fact that that is not true here. In fact we have some IT staff who have not enabled SMS on their cell phones because they only use them for voice. Last time we surveyed our students (2 years ago) we only had 80% with cell phones and have some indication that even students are still not 100%. p.s. Out alert provider requires knowing the carrier, not just the cell number. How do you collect the carrier and how do you verify that the carrier is correct?

0 Comments

Workplace violence

December 16, 2012 | Theresa Rowe

Hi,

With recent events, it is good that all of us think about being prepared to handle the potential for workplace violence. In the best of all possible worlds, we would be able to monitor, involve critical parties, and avoid any harm.

I suppose if you work over 25 or 30 years, it is reasonable to think that you may encounter one awful personnel situation in your own department. It certainly is a blessing if you can avoid those situations, but the rarity of the event leaves most of us with little or no experience to rely on to recognize the potential of a harmful situation. And yes, that potential can occur in our own IT departments. My experience is that Human Resource departments can also be challenged about what to do; there is no manual and we are all working with the latest research and reports.

With that, I've tried to post my own observations of "red flags" in my blog...

1 Comment

Alert Notifications

December 14, 2012 | Chip Eckardt

In ours you can only opt-in for text messages. Emails, popups on university-owned computers and office phones is mandatory. Chip Eckardt CIO UW-Eau Claire Eau Claire, WI Sent from my Microsoft Surface

2 Comments

internet kill switches // Walden Zones

December 14, 2012 | Listserv Anonymous User

Message from luke.fernandez@gmail.com

Many of the subscribers on this listserv get articles published in Educause and are humble enough not to toot their horns here. I'd refrain too (perhaps) except that the online issue that was just published has an article that was directly inspired by a conversation that started here on "kill switches" (c.f http://listserv.educause.edu/cgi-bin/wa.exe?A2=ind1008&L=CIO&D=0&P=107655 ). If you are interested check out http://www.educause.edu/ero/article/concentrating-class-learning-age-dig... There are...

0 Comments

Aruba wireless and Apple devices

December 12, 2012 | Mark Scott

Good morning.

We are mainly an Apple campus when it comes to faculty and students. We have at any given time MacBooks, iPhones, iPads, iPods, AppleTVs, etc. using the campus wifi network. A few months back we started having connectivity issues, i.e., dropping connections, unable to connect, etc. We are working with Aruba to mitigate the issues, but still are sure of the root cause. Is anyone else seeing something similar?

Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety...

3 Comments

Energy Savings

December 12, 2012 | John R. Davis

A committee is being formed to look at ways to save energy on campus. Of course, I have been invited to participate since computers use so much energy. So, for any of you who have been down this road, could you please share your findings on things you did from the IT side to save energy. I am looking mostly at the office and lab computers since we have already virtualized 75%-80% of our servers.

Also, were there any negative results due to shutting down computers at scheduled times or other tasks tried?

Any stats, tests, reports, websites, etc. will be greatly appreciated.

Thanks,

John

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  John R. Davis <davisj@marietta.edu>
  Chief Information Officer
  Marietta College
  215 Fifth St.
  Marietta, OH 45750
  Voice: 740-376-4390
  Fax:...

2 Comments

Website RFP

December 12, 2012 | Charles B. White

Anybody have an RFP for an institutional website they are able to share?

thanks

Chuck White

Charles B. White, Ph.D.
V.P. Information Resources, Communications and Marketing
Professor, Psychology
Trinity University

210-488-2312 (cell)

210-999-7345 (office)

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

0 Comments

options for non-credit registration solutions

December 12, 2012 | Chip Eckardt

We went with Ungerboeck

http://ungerboeck.com/home.aspx and we are also using Campus Solutions

Chip Eckardt

CIO

UW-Eau Claire

Eau Claire, WI

Sent from my iPhone

1 Comment

Policy Mgmt Software -- e.g., PowerDMS or PolicyTech

December 11, 2012 | Scott Kincaid

Butler University is in the process of purchasing policy management software for the campus (not just IT).

Anyone using PowerDMS or PolicyTech and could share something about their experience? Or decided against these in favor of something else?

The following is critical to us:

· The ability to draft policies and procedures and route for changes and approval

· The ability to track our policies and procedures are compliant with standards such CALEA, HIPAA, etc.

· The ability to develop training materials

...

1 Comment

Datacenter Assessment

December 10, 2012 | Cynthia Herrera Lindstrom

Hello,

I am considering doing an assessment of our datacenter. Because we have not done this before, nor do I know anyone else that has done it, I am hoping to hear from those of you that have experience doing such an assessment. Would be willing to share your experience, what type of information/report did you received, and what company you used and would recommend?

Feel free to reply offline or let me know if you prefer a phone call to discuss.

Thank you,

---

Cynthia Herrera Lindstrom

Chief Information Officer, University of Illinois at Chicago

Executive Director, Academic Computing and Communications Center

Univ. of Illinois at Chicago

312-413-2495

Cynthiar@uic.edu

From: David <...

1 Comment

Backup Storage

December 7, 2012 | John R. Davis

In the past we have offered a few key employees backup services for their office computers. We use Atempo and load the agent on their computers to do the backups. I am now looking at going with a service such as MozyPro or Carbonite to backup all employee computers. What I would like to do is offer the service and pay for it from IT. However, if some needs more than X-gigs backup'd, then I would expect the department to pay IT for the additional storage space in order to have them justify the need for extra storage.

So, if you are doing something similar, I would like to hear from you on a few items:

1. What service are you using to provide backups for employee office computers?

2. Do you charge the departments for the service?

3. How much do you charge for the service?

4. Do you exclude certain file types from the backups? If so, which ones?

...

2 Comments

Internet Explorer and Mac OS X

December 7, 2012 | Listserv Anonymous User

Message from sschkade@angelo.edu

Good morning!

We are looking for alternative solutions to deliver Internet Explorer to Mac customers. We have done some research and identified Citrix, but we are looking to compare this with other solutions that exist. Any information would be greatly appreciated!

· How are you delivering Internet Explorer to Mac customers?

· Are you satisfied with your current solution?

Thank you!

Stephen

...

4 Comments

Good Security Questions

December 6, 2012 | Don Diener

Darrell,

Since we are at the same institution, it seems a bit weird to answer you on the CIO list, but I happen to know a good site that might be useful to others. Our Vice Chancellor for IT, Steve Zink has an interest in this. He recommended the site below:

http://www.goodsecurityquestions.com/examples.htm

Don

Don Diener
Office of Information Technology
Phone 895-0500; Mail Code 1075

From: Darrell Lutey <darrell.lutey@UNLV.EDU>
To: CIO@LISTSERV.EDUCAUSE.EDU
Date: 12/06/2012 02:48 PM
Subject: [CIO] Good Security Questions
Sent by: ...

2 Comments

Apple Discounts and Purchasing

December 6, 2012 | David W. Sisk

Bryan,

Macalester is strongly invested in Apple equipment, though we're much smaller than TCU.

1. Yes, we're seeing the same thing you are.

2. We've been told that Apple's educational discounts are built into the prices we see on the institutional purchasing pages. These discounts are much lower now than they once were, as Apple says they've lowered their prices across the board. I believe this is largely true. That said, no, we've never been able to negotiate a set discount for a specific period. We can't even get Apple to tell us when product lines will turn over (= price changes), so planning ahead can be a challenge.

3. We see the difference in prices between Apple computers and roughly equivalent PC models. However, a number of factors militate against this cost difference driving our overall purchasing decisions (including perceived lower TCO of Apple computers, flexibility of dual-...

3 Comments

How CIOs Are Making Security an Enterprise Necessity

December 6, 2012 | William E. Terry

All -

This article in the 11/30 CIO may be of interest.

"Security can't be only IT's problem.

When security is discussed as an IT issue, as opposed to an issue of business risk, it is often an unbudgeted afterthought,"

How CIOs Are Making Security an Enterprise Necessity

http://www.cio.com/article/722528/How_CIOs_Are_Making_Security_an_Enterprise_Necessity

Bill

Bill Terry

@Wm_Terry

www.Linkedin.com/in/WilliamTerry

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...

0 Comments

liability issues with giving students their own virtual desktops

December 5, 2012 | Kyle Johnson

0 Comments

December 5, 2012 | Listserv Anonymous User

Message from ellisj@mail.strose.edu

I have the misfortune, I mean opportunity to head up a committee to revisit our Copyright Policy. Over the past few years I have read dozens of books & articles, attended numerous webinars & workshops and even completed an online certificate program with the University of Maryland on the topics of copyright and fair use. For some reason it seems that the more I learn, the less confident I feel in my knowledge in these areas.

One of our challenges is the need to be in compliance with Copyright law, the TEACH Act, the DMCA and the HEOA especially in regard to having a copyright policy and providing education about copyright to the college community. This policy revisit is happening at the same time as we implement a comprehensive Enterprise Risk Management process and so we are sensitive to how a change in the policy may impact...

4 Comments

confidential documents and email

December 5, 2012 | Mark Scott

Good morning friends,

What is your policy on sending confidential documents via email? Do you use gmail? Do you allow such? Do you require the document to be encrypted before sending?

Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/...

4 Comments

Inspiration

December 4, 2012 | Theresa Rowe

Beautiful! We all need inspirational statements this time of year!

0 Comments

End of the year lists

December 4, 2012 | John Bax

Thanks Theresa. Hope no one minds me sharing a few of my own favorites below. I would also be interested in hearing others.

· “We can’t solve problems with the same thinking that we used to create them.” Albert Einstein

· “Opportunity is often missed by most people because it is dressed in overalls and looks like work” Thomas Edison

· “The right things are done for the right reasons, at the right time, and in the right way. Missing rights risk being wrong.” Unknown

John M. Bax (baxj@mst.edu)

...

3 Comments

AUP vs. Library Privacy Policy

December 1, 2011 | Raechelle Clemmons

Colleagues,

Our college librarian wants to implement a library privacy policy which covers the use of library computers. I believe it’s directly contradictory to most institutions’ AUPs (we have an old one, but I’ve been looking at others to re-write ours).

Here’s the proposed text of the library privacy policy (highlights by me):

In accordance with common standards of privacy, the Code of Ethics of the American Library Association, and the California Government Code (Sections 6267 and 6254), we recognize that the library records of Menlo College students, faculty, staff, and other library patrons are confidential. These records include, but are not limited to, circulation records, interlibrary loan records, and information stored by patrons on the Library's computers....

7 Comments

Higher Education Computer Management Listserv

November 22, 2011 | Gary O. Roberts

Colleagues, I suspect that you may not know the answer to this question, but I am hopeful that you will forward this message to a staff member who will. One of our PC Technicians is interested in subscribing to a general higher education listserv that covers computer management in the enterprise, computer imaging, software and hardware troubleshooting, workflow, etc. I am always interested in encouraging my staff to dialog outside of our institution. As a result, I volunteered to assist him in finding such a forum. Can you suggest an active listserv in this subject area? Gary ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

7 Comments

New CIO

November 18, 2011 | Mitchel W. Davis

My guess is that this is a new CIO position and not just a replacement of an existing one. To determine if a person from the existing organization would even be considered for this position, you should answer these questions. Why has it been determined by the administration that this position should be created? Where does this person report and what powers will he/she have to create transformational change? Is the person a director for just IT or projected to be an institutional leader for the whole organization? Is the existing culture part of the problem that needs to change? Transformational leaders are not usually siting around in existing organizations just waiting to be promoted. If your organization really wants to transform itself then don't play it safe and pick someone who fits into that culture. Have any of you been in a similar situation? I have been the first CIO for organizations that wanted change three times. The organization created the new CIO position to be...

7 Comments

Is There a Good Enterprise Password Management Tool?

November 14, 2011 | Travis Wooley

We are currently managing our departmental passwords (think service accounts, online services, etc) in keepass (an encrypted password management tool). However, it is clearly not for enterprise. There can only be one password, there is no way to control access or audit what has been viewed, etc. I’d love to have a tool that can do all of those and still store the passwords in a trustworthy way.

What are you using to solve this problem?

On a related note do you have a password strength/rotation policy for service accounts? (i.e. Accounts used by computers for computers, say the account that runs scheduled tasks on some server somewhere.)

Travis Wooley
Director of Information Technology
Florida Hospital College of Health...

7 Comments

Getting the most from Educause

October 26, 2011 | Christine Haile

Colleagues,

We were fortunate this year to able to send 12 people to Educause, including 6 first-timers, and some of our younger staff. Everyone got energized, attended great sessions, met new people, came back full of ideas. We are going to hold a debriefing on Friday to share our experiences and how we can put some of what we learned into practice. But, yes, we are also back at work…and you know how the buzz and promise can dissipate quickly.

Do any of you have good practices to share on how we can convert all that new knowledge and enthusiasm into our ongoing work? This is a phenomenon not exclusive to Educause; it can happen anytime someone returns from a professional development activity, a visit to another campus, or whatever.

It’s clear we need a better...

7 Comments

Building a new data center

October 7, 2011 | Stanley Gunn

An opportunity may be presenting itself to build out a new data center in a large, existing space in the next 1-2 years. Has anyone built/renovated a data center recently? Any advice? Especially regarding a rough-order-of-magnitude cost? We are going to have to run some fiber to the new location anyway, so I'm mainly looking at specific costs for the data center itself -- electrical, HVAC, UPS, other infrastructure. If you've built out using new "green" technology that would be a plus, too.

Stan Gunn
Associate Vice President
Information Technology
Austin Community College
512.223.1200

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/...

7 Comments

The 2011 Campus Computing Survey

September 25, 2011 | Kenneth C. Green

Dear Colleagues,

The 2011 Campus Computing Survey is now underway. The results of the 2011 survey are scheduled for presentation at the EDUCAUSE conference in Philadelphia on Thursday, October 20th.

Many of you recently received an email invitation to participate in the survey. The email invite includes a hotlink to the online questionnaire. I hope you plan to participate in this year's survey.

Please contact me you did not receive the email invitation. (Please feel free to contact me, as well, if perhaps, you "misplaced" the email invite.)

The value of this project really depends on the continuing participation of CIOs and senior campus IT officers from across all sectors of American higher education. My thanks for your assistance.

Sincerely,...

7 Comments

Another Above the Campus Discussion

August 11, 2011 | Sue B. Workman

The Chessboard discussion has been very engaging. Just prior to that I volunteered to organize an above the campus discussion about shared support services. Thus far 11 schools are participating. I will be scheduling a Connect session to start off this discussion. Anyone else interested in attending the kick-off online session?

Sue

Sue B. Workman, Associate Vice President

Office Vice President and CIO, Indiana University

(812) 855-0913 (IU Bloomington) (317)278-9099 (IUPUI) (812)325-3928 (Cell)

http://uits.iu.edu/

...

7 Comments

Panic Buttons

January 15, 2013 | Rebecca Ramos

Hi folks,

Have any of you had to put in Panic Buttons? Can you recommend sources?

Rebecca Ramos

Assistant Vice President Information Technology

rramos@providence.edu

401-865-2780

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

Verizon vs. AT&T

October 5, 2012 | Mark Scott

For those of you that have a choice of both Verizon Wireless and AT&T Wireless for your campuses, which do you use and briefly explain any positives/negatives?

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

Academic Freedom or Application Chaos: A Delicate Balancing Act

September 19, 2012 | Martin J. Golizio

Academic Freedom or Application Chaos: A Delicate Balancing Act

Join us for a Webinar on October 17

...

6 Comments

EMail Retention Policies

September 18, 2012 | James M. Maher, II

All,

Was wondering if anyone would be willing to share their e-mail retention policy. With FOIA requests, eDiscovery, etc., seems that we need to keep email access for longer periods of time. Do any of you use any kind of hierarchical storage models (online, near-line, long-term archival, etc.) regarding email?

I apologize if this has been brought up in the past, but if it has, maybe someone can point me to the thread (for some reason, my forum search keeps timing out).

Thanks...

6 Comments

ICPL Remotely ...

September 12, 2012 | Tracy Mitrano

For those able to attend this year, we are most excited to see and share the program with you face to face!

For those unable to attend, we are pleased to offer some of our keynotes remotely. Please consult icpl.cornell.edu site for more information, the schedule in particular is at: http://www.sce.cornell.edu/exec/programs.php?v=CPL&s=Schedule

Below are the links for the talks.

Cheers, Tracy

"The Humanities in and for the Digital Age"
Kathleen Fitzpatrick

http://cit.webcast.video.cornell.edu/Mediasite/Play/...

6 Comments

New to Higher Education and I.T. Strategic Plan

August 29, 2012 | James M. Maher, II

Good Morning Colleagues,

I’ve recently entered the exciting world of higher education, after working 26+ years in healthcare. I was even more excited to learn that there’s a true spirit of collaboration amongst those of us that try to do the best with what we have in I.T.

One of my first tasks, as you can imagine, is to draft our I.T. strategic plan. I was wondering if any of you would be willing to share yours, just so I have a starting point and can learn from those that have walked before me. One of you has already been so gracious, but my VP would like a sampling of 4-5 as a starting point. My e-mail is below if you’re more...

6 Comments

Issue #8

July 2, 2012 | Theresa Rowe

Moving on to Issue #8 on this holiday week:

http://www.educause.edu/ero/article/top-ten-it-issues-2012

Issue #8: Transforming the Institution's Business with Information Technology

Many institutions have already used information technology to achieve efficiencies. But "transformation" is a word du jour. Information technology allied with process reengineering and continuous improvement is the pathway to transformation. All aspects of higher education are being transformed, including teaching and learning, scholarship, research, institutional advancement, admissions, and administrative services. Information technology is never sufficient, but is almost always necessary, for those transformations to have both efficient and effective outcomes.

__________

I think this topic lines up tightly with the previous discussion about...

6 Comments

Mac Anti-malware Solutions

June 18, 2012 | Curt Braden

I know this has been talked about in the past but we are curious what you may be using today regarding anti-virus/anti-malware solutions for your Mac systems. We currently us Microsoft Forefront, Malwarebytes, Superantispyware, and Spybot for our PC's. Any suggestions regarding the Mac systems would be appreciated. We are interested in both free and paid solutions that have been a success for you and your university. Thanks [cid:CD7F5EC0-C79A-4A48-B3F8-1C07FEB2F4B1] Curt Braden Technical Services Manager, Information Technology Angelo State University Member, Texas Tech University System ASU Station #11020 San Angelo, TX 76909-1020 Phone: (325) 942-2333 Fax: (325) 942-2109 curt.braden@angelo.edu ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

New Educause Site / List Participation Info

June 11, 2012 | Theresa Rowe

Hi,

Have you checked out the new Educause web site today? Looks very nice, crisp and clean. Nice work, Educause!

For those of you wanting to adjust your list subscriptions, please go to

www.educause.edu

Click on Connect and Contribute, the List and Discussion Groups.

The lists on which you participate show with a red button MANAGE.

--
Theresa Rowe
Chief Information Officer
Oakland University

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

funny video on computer security

June 1, 2012 | Sam Brown

Is anyone aware of any amusing videos on computer security in the workplace? I’m specifically interested in something that would help motivate people to lock their workstations when they leave their work area. Thank you.

Sam Brown

UCLA Arthur Ashe Student Health & Wellness Center

IT Manager

(310) 206-6356

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

6 Comments

IT Candidate Screening Tools

June 1, 2012 | J. Alex Lang

Greetings!

Looking for thoughts, recommendations, and experiences with using online IT testing instruments as a way to evaluate the competency of potential candidates. My group his constantly seeking desktop support consultants, and we have had some difficulty finding candidates with the right technology experience and skill set. For our purposes, I'd be looking for a tool that can assess a candidate's basic understanding of networking, Windows and Mac support, basic IT concepts, client-server, etc. I'd guess that questions from CompTIA and Microsoft cert tests would be relevant for my need.

Does anyone out there have experience with anything like this, and/or possibly recommend services to consider?

Thanks in advance,

-Alex

J. Alex Lang

Sr. Manager, Desktop Support Program

...

6 Comments

technology Readings

May 30, 2012 | Frank Moore

Colleagues,

I have gone through the CIO listserv archives with not much success. One of my previous presidents assists with the AASCU New Presidents’ Academy and has asked me to supply a reading list that will give new presidents an overview of technology in higher education (challenges and so forth). I am hoping that some of you will have some great suggestions that I could use.

Many thanks,

Frank Moore

F. X. Moore III, Ph.D.

Vice President for Information Technology, CIO and

Chief Privacy Officer

Longwood University

201 High Street

Farmville, VA 23909

...

6 Comments

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