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February 11, 2013 | Curtis D. White
Kathy,

It is good to hear from you.  At Ashland we are looking closely at Savant Learning Systems (http://www.savantlearningsystems.com/) and have had them on campus a few times recently.  They have online Criminal Justice, Business Management and MBA programs and they have many other courses as well.  They are oriented more towards the adult working student versus the traditional undergraduate.  They have their own  learning management system (V-Camp) which is a little more basic than Blackboard or Angel but it gets the job done and lays out the content nicely.  This would be a revenue sharing venture with the university providing the instructors and SLS providing the all content, LMS, Help Desk, orientation (student and faculty members) and the give the students an iPad which is used to attend their courses.

Let me know if you have any...
February 10, 2013 | Listserv Anonymous User
Message from dthibeau@post03.curry.edu

Mark,

 

See answers below.

 

Dennis Thibeault

CIO, Curry College

 

February 8, 2013 | Listserv Anonymous User
Message from luke.fernandez@gmail.com

Here are two interesting articles as (many of) you settle down to a snowy weekend: I. The Philosophy of Data -- David Brooks http://www.nytimes.com/2013/02/05/opinion/brooks-the-philosophy-of-data.... In the op-ed Brooks looks at big data with a pretty favorable eye. But he also confesses some skepticism: "Over the next year, I’m hoping to get a better grip on some of the questions raised by the data revolution: In what situations should we rely on intuitive pattern recognition and in which situations should we ignore intuition and follow the data? What kinds of events are predictable using statistical analysis and what sorts of events are not? I confess I enter this in a skeptical frame of...
February 8, 2013 | David Gansz

Same here.

 

 

David Gansz

Vice President of Information Technology

 

Edison State Community College

1973 Edison Drive

Piqua, Ohio    45356

 

937-778-7951

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Theresa Rowe
Sent: Friday, February 08, 2013 4:25 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Question of ethics

 

We have a policy that prohibits us from looking...

February 8, 2013 | Greg Kozak

We are attempting to integrate our Shibboleth-based single sign on environment with Microsoft Office365.  While MS claims to integrate with Shib, their documentation is a little bit lacking in details.  Have any of you successfully integrated the two and would you be willing to have a quick call between technicians to work share the details?  Thanks much.  Greg.

 

Greg Kozak

Vice President and CIO

Lake Forest Graduate School of Management · 1905 W. Field Court · Lake Forest, IL 60045

847.574.5194 (direct) · 847.707.0712 (cell) ·  847.234.5005 (main)

gkozak@lfgsm.edu

 

Lake Forest Graduate School of Management

...
February 7, 2013 | Ronald L. Danielson
Santa Clara has a four year rolling replacement program. We donate all the machines replaced in any given year to local schools and non-profits, who seem happy to get four year old machines for the cost of picking them up. We limit any entity to 30 machines a year, and have institutions that have come back year over year. Demand always exceeds supply.

All machines are wiped and reimaged with the OS version with which they were originally acquired. No other software comes with the systems.

Ron Danielson
Vice Provost and CIO


February 7, 2013 | Theresa Rowe
Hi,
In line with our discussion about professional development and selecting the appropriate professional development for our staff members, it just happened that Don Welch, the CEO of Merit Network, shared this blog entry he found.    Don noted:  "Growing up in the Army, I'm used to a lot of leadership training from early in one's career.  As I left the Army I noticed a real vacuum in leadership training especially for new leaders.  This post supports my perception."

Do we wait to long to train our leaders?  Perhaps that is part of the challenge with professional development.  We need to get people involved in leadership earlier.
--
Theresa Rowe
Chief Information Officer
Oakland University
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
February 6, 2013 | Francis X. Moore
Colleagues, 

After transitioning from VA to WA I am the new CIO at Pacific Lutheran University. My third day on the job has given me my first challenge, for which I am seeking some of your wise input. The Institution purchased a CRM for Admissions and Communications here. It was painfully rolled out in Admissions a year ago and the roll out has started in Communications and they are extremely unhappy with the product. If any of you know of the CRM named Talisma, and have some experience with it, could we communicate off line? Is anybody using a CRM that they absolutely love and is really tailored for higher education? 

Many thanks, 

Frank

F. X. Moore III Ph.D.
Associate Provost: Information and Technology Services
Pacific Lutheran University
12180 Park Avenue South
Tacoma, WA 98447-003

(253) 535-7504 [voice]
(253) 535-7315...
February 6, 2013 | Timothy M. Chester
LIke many of you, the University of Georgia is planning its transition from Live@EDU to Office365 for University email. We have upwards of 50k end users. I am concerned about the technical complexity required to successfully undergo this shift and would appreciate a conference call with any institution who has successfully migrated. Both I and my team would like feedback on peer architecture, security, etc. Please respond back off list to tchester@uga.edu if you can assist with this. Best, Tim ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
February 6, 2013 | Michael Scheuermann

Colleagues –

 

We are conducting some due diligence work on engaging our next vendor in this space.

 

Our plan is to utilize our in-house experts during all business hours and to outsource this support only for:

-          After hours

-          Weekends

-          Holidays

-          University closing between the late-year holidays.

 

General recommendations appreciated in this Listserv forum; specific experiences (good or bad) can be sent directly to me,
if you deem that...

February 5, 2013 | Floyd Davenport
Folks, We are in the process of evaluating options for a new email/calendar solution for faculty, staff and students. As you might expect, we are currently evaluating both MS Office 365 and Google cloud services. I've received some good informal feedback from other institutions who have also made a change to cloud services... but I'm interested if anyone has a requirements document they would be willing to share? Thank you. -- Floyd Davenport CIO/Director Information Technology Services Washburn University floyd.davenport@washburn.edu http://blog.washburn.edu/technology 785-670-2066 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http...
February 5, 2013 | Jeremy Pinquist

Greetings all,

We recently received our first “Early Settlement” style DMCA notice, and were wondering if anyone treats these notices any differently from C&D letters.  Due to certain limitations we are in the process of eliminating, we were only able to narrow down to 2 the number of students who could be responsible.  With the usual C&D, if we’re unable to narrow down the incident to one user, we notify all users detected of the infringement and follow our usual procedures with each of them. However, with this notice, the complainant requires action on the part of the infringing party, and we’re unsure how to handle it.   Has anyone been in a similar situation or received any guidance from a legal expert on how to proceed? 

Thanks,

Jeremy Pinquist

Network Manager

...
February 4, 2013 | Stuart Schellenberg

Greetings,

 

I am looking for information on effective Alumni engagement & relations systems. We are exploring solutions other than Facebook and LinkedIn to allow our alumni to connect and interact. I’d be interested to hear from anyone that has taken the same approach, what solution was used and how it is working for you.

 

Thanks in advance for your input.

 

STUART SCHELLENBERG
Executive Director, Information Technology

Trinity Western University | t: 604.513.2121 ext. 3721

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
February 4, 2013 | Stephen Hunt

We started using PaperCut this year in our shared Engineering labs, initially using it to monitor only from September to December, and then using that information to implement a full controlled pay-for-print service starting in January. We matched the campus rate of $0.10/page (the library asked us not to undercut them!). Don’t offer colour at this time within the Faculty. We discount to $0.09/side if they duplex to encourage the paper saving, which costs us a little but is worth it for the environmental impact. They can purchase top-up cards from our Student Services office – I’m working on a web-based payment system as well.

 

I’ve been completely happy with PaperCut. It was easy to implement, remarkably inexpensive especially compared to other solutions, and has been solid and reliable. It handles multiple active directory domains for authentication, operates...

February 1, 2013 | Malcolm Brown
Greetings! What are the current key opportunities and challenges in teaching and learning? Do help determine this, the ELI is crowd sourcing its 2013-2014 content anchors! The results of this community crowd-source is important in two ways: [1] These identify what the teaching and learning community see as their key opportunities and challenges; [2] they provide the basis for determining ELI content for the coming year This will be our third year for this survey of the community. Please vote at http://www.surveymonkey.com/s/elianchor1314. The survey is super short, so please vote by March 11th. Please share this link colleagues at your institution. The more who vote on this, the more accurate the results. We all benefit from identifying what our key themes currently are. The ELI will be publishing the results as well as how these results compare across...
January 31, 2013 | James Arnold
We have been very happy with our switch from Packeteer to Procera.  I believe we've been using Procera now for 4-5 years.

January 31, 2013 | Theresa Rowe

This might be a nice time for me to put a in a plug for a couple resources. 

First, the Educause Security constituent group and list discusses things like this all the time, and we have the added advantage of including our campus security professionals in the discussion.   You can sign up for that group http://www.educause.edu/discuss?page=4  Security Discussion Group.  Participation is available to Educause members.  This is an open and public discussion of security issues that we commonly face in our higher educational setting.

Secondly, you may be interested in the Research and Educational Networking - Information Sharing and Analysis Center  http://www.ren-isac.net/  This is part of the larger security ISAC community described...
January 31, 2013 | John J. Suess
Interesting that this link is not mobile friendly:-)

I do appreciate the educause is making there website more mobile friendly! I assume the library material comes from a different content system.

This shows us all how hard it will be to make the transition and why a strategy now is an important first step

Thanks for sharing

Jack Suess
Sent from mobile 

January 31, 2013 | Mitchel W. Davis
When I came to Bowdoin ten years ago, there was a multitude of advisory/governance/oversight committees. I immediately started by removing all the committees that did not provide any value and concentrated my efforts to make the existing ones more useful. The following year I focused on elevating the trustee advisory committee to a full committee, and establishing a new student advisory committee. Two years into the process I integrated the trustee/faculty/ student advisory committees into one meeting every quarter. This committee included two faculty, four trustees, one alumnus and two students. Three years into the process, the faculty committee determined that it had a voice and disbanded the faculty committee. The IT Advisory Committee wanted projects that would make Bowdoin better place and it functioned well in this role for about four more years. Committee members change every two years but I added a clause that allowed anyone who had served on the committee to continue to...
January 31, 2013 | Arthur Fridrich

Good morning!

 

At Virginia State University, we have Computrace and Altiris. The latter of which we are currently integrating.

 

Best regards,

Art

 

Arthur J. Fridrich

Director, Distance Education

Virginia State University

125 Cameron Building

Petersburg, VA

 Tel.: (804) 524-3194

Email: afridrich@vsu.edu

LinkedIn: www.linkedin.com/pub/arthur-fridrich/3/9a6/502

 

...
June 5, 2013 | Walter J. Peters

Using the EDUCAUSE career center, you can create a custom RSS to follow based on keyword.

 

This seemed to get relatively complete CIO jobs results:  http://jobs.educause.edu/jobs?keywords=CIO&resultsPerPage=12&noStem=false&titlesOnly=false&salary_open=false&showMoreOptions=false&display=rss

 

JP

 

JP Peters, MBA

Director, Information Technology

College of Sciences / COSIT

University of Central Florida

407-823-1209

...

May 30, 2013 | Thomas H. Carnwath
While we have not implemented mandatory requirements, we are about to. We are in the process of switching from one LMS to another commencing this fall. Working with the provost we will enforce some basic minimum requirements that all faculty must embrace having to do with course material posted to the course site, assessment rubrics adhered to in assessing student progress and portfolio creation of faculty work. These requirements will go into effect this summer and I will be interested to see how this "forced" use of what is a basic classroom tool by all faculty works. Tom Thomas H. Carnwath Vice President Technology and Information Services Hamilton Hall 320 South Broad Street Philadelphia, PA 19102 Tel: 215-717-6440 [cid:73583125-5304-4F5D-A635-65D57F7E596A] Need Assistance? Call Oops (215-717-6677) to get answers. OTIS will never ask for your personal information or password in an email. Never share this information with anyone. This message and any attachment may contain...
May 6, 2013 | Linda Vigesaa

The process we are implementing is very similar and includes almost identical categories.   We utilize HelpStar to track our Break/Fix and Service Level work, then maintain a project list for the larger projects that must go through our project definition and prioritization process. 

Our Service Catalog is in process and we chose to simplify it for Phase I in response to feedback that people don’t know what services we provide and how to request things. 

 

Thanks,

 

Linda

CIO – Mt. Hood Community College

(503) 491-6928 - Office

(541) 645-0672 - Cell

 

March 11, 2013 | Arnold Gonzalez
Hello All,

We are in the process of looking for a class and event scheduling application we can use on campus.  I was wondering if someone has had experience with any great applications out there and of course perhaps a few we would want to steer clear from?  Appreciate the help in advance.

Thanks.

Arnold Gonzalez

Arnold Gonzalez

Chief Information Officer 

Texas Southmost College District 

Office Tel. (956)295-3802

Mobile Tel. (956) 605-1159

arnold.gonzalez@tsc.edu


********** Participation and subscription information for this EDUCAUSE Constituent Group...
February 27, 2013 | Mark Scott
Very helpful, thank you.


Respectfully,

Mark Scott
VP of Innovation and Technology, CTO
Freed-Hardeman University | 158 E. Main St. | Henderson, TN 38340
731-989-6002 | mscott@fhu.edu | Twitter: http://twitter.com/m_scott

Cyber Security Awareness - FHU Online Safety


February 18, 2013 | Tracy Mitrano
Non necessariamente. MOOCs would not be possible without the technological component that undergirds them. While for a technology association to guide its members to register the pedagogical, not to mention social and economic, drivers that help to shape MOOCs, or why distance education (ago old) is now the talk of the town, broadens discussions, to have to choose between whether it is "technology," "pedagogy" or "social or economic" as a single driving factor might still be sifting through the trees at the neglect of the forest. It is all of the above, and more. Would it be better to strive for the entire calculus (for it is not simple math either) that brings these and other factors into a dynamic relationship within higher education that CIOs and IT organizations are expected to at once lead and support? Grazie! Tracy
February 8, 2013 | David Gansz

Same here.

 

 

David Gansz

Vice President of Information Technology

 

Edison State Community College

1973 Edison Drive

Piqua, Ohio    45356

 

937-778-7951

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Theresa Rowe
Sent: Friday, February 08, 2013 4:25 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Question of ethics

 

We have a policy that prohibits us from looking...

January 30, 2013 | Kyle Johnson
A little background: We have an unmanaged Cisco wireless N network (meaning each base station has to be configured individually) that covers all our indoor spaces. In a couple of areas the speed of the wireless network can be slow at times. One building is a residence hall that has faculty offices on the first level and the other is a set of classrooms (one of which is a classroom with 20 laptops). The challenge: In discussions with our network person, his proposed solution is to move all the classroom laptops to the wired network and restrict faculty from using the wireless network in the residence hall (because they have wired connections in their offices). When I broached the subject of reviewing the density of base stations, he said it didn't matter because there was no way to guarantee that the load would be spread across the base stations. The direction that has been proposed seems like a poor decision strategically and not supported by what I've seen other places. I know...
December 21, 2012 | Blair R. Bernhardt
Does anyone have any recommendations for companies that do vulnerability assessments and penetration testing? We are considering bringing in an outside company to test Lehigh's systems and network and would like someone with experience in the higher ed domain. Reply here or off-line if you prefer. Thanks. -- Blair R. Bernhardt, Ed.D. Security and Information Policy Officer Lehigh University ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
November 1, 2012 | Peter Saxena

We are looking to implement a campus-wide policy that will lock a computer after 20 or 30 minutes of inactivity. Our faculty would like to know how many colleges have a similar policy. Could you please respond to me if you have a similar policy and if there is something we need to know as we go in this direction?

The catalyst for this has been the financial auditors who are recommending we tighten our security on campus owned computers.

Thanks
Peter

Pradeep (Peter) Saxena
Associate VP for Information Technology and CIO
Roberts Wesleyan College and Northeastern Seminary
Rochester NY
(585) 594-6430
saxenap@roberts.edu

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion...
October 12, 2012 | Charles A. Elliott(duplicate)

Good morning Everyone!

 

This week we successfully transitioned the Concord University phone system to the ShoreTel VOIP solution.  The campus seems delighted with it so far.  Something our project had not anticipated is the interest into the music selection for Music on Hold (MOH).

 

I’d like to hear how other campuses have addressed this in recent years and would especially appreciate information on the following:

 

With music preferences being so subjective, how did you/your campus community decide what type of music to use?

 

What vendors have you partnered with to ensure licensing/copyright compliance and how satisfied are you with their service?

 

...
September 17, 2012 | Steve Hall

Phishing, and our constituents responding to it, seems to be on the increase this year.  Despite our efforts at educating our end users (posters, new faculty/student orientation, e-mail, …) we still have a handful of people who simply supply their credentials whenever asked.  Often, to phishing messages that aren’t even credible.  Seems to be fairly evenly spread amongst our faculty, staff and students.

 

What are others doing to combat this? 

 

Thanks,

 

Steve  

 

Steven S. Hall

Vice President & Chief Information Officer
KNOX COLLEGE – Information Technology Services
2 East South Street | Galesburg, IL 61401
Tel...

September 16, 2012 | Charles B. White
Can you recommend search firms for executive level technology searches?

thanks


Chuck White

Charles B. White, Ph.D.
V.P. Information Resources
Professor, Psychology
Trinity University
210-488-2312
210-488-2312 (cell)
210-999-7345 (office)


********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

August 29, 2012 | Robert Goffeney
Hello,

We have a policy of not modifying baseline code in our ERP system (we're running Banner).  We're often asked to provide functionality that would necessitate core code changes, and we explain that we have a policy against it, and why. Typically, cost avoidance is the most compelling argument we advance.

What I don't have is hard, quantitative data to support our contention that modifying baseline code imposes real costs on the organization; everyone agrees that this must be true, but we don't have the numbers to back it up. Lately, we've had serious inquiries from higher up the food chain about the costs and considerations involved in changing our policies; they're willing to accept the added cost and risk, but they'd like us to quantify them.

Can anyone point me toward studies, surveys or other data to help me quantify the potential costs and risks involved in modifying delivered code? Comparisons of IT development staff size for...
August 9, 2012 | Gary Schwartz
The situation at Central Washington that Carmen relates is likely not that uncommon. We had a similar situation at RPI, and although it may sound non-responsive, our solution was to increase our commitment to wireless in the residence halls, by increasing coverage, increasing capacity, and improving the quality of the service, perhaps imperfectly in some circumstances. The issues of cost and wireless "unfriendly" buildings were one we faced as well, but we did not see another way to meet all our requirements and objectives. Having done that, we changed our policy, after meeting with some student groups to socialize the policy and get feedback, so that "students are no longer allowed to run their own wireless routers or access points." This policy, which can be found at http://helpdesk.rpi.edu/update.do?artcenterkey=544, takes effect when...
June 13, 2012 | Joey Bridges

We are looking into the possibility of allowing access to our Banner ERP system (where SSN, grades, etc. are stored) via an encrypted wireless network.  We would be using WPA2/AES with a pre-shared Key which would change on a regular basis.  I would greatly appreciate any feedback that you can give on this.  I would especially like to know if any of you are doing anything like this or are you just using wired connections.  I know there is always a certain amount of risk involved with any network, but it would be helpful for me to hear from the community.

 

Thank you,

Joey Bridges

Associate VP for Technology Services

Gardner-Webb University

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list...
June 1, 2012 | Charles Keeler
Any of you seriously looking at or planning on moving to Windows 8 anytime soon? Or are you going to squeeze everything out of Windows 7 you can? ___________________________________ Charles Keeler Mitchell College Office of Information Technology Chief Information Officer (860) 701-5254 IMPORTANT WARNING: The information in this message (and the documents attached to it, if any) is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken, or omitted to be taken, in reliance on it is prohibited and may be unlawful. If you have received this message in error, please delete all electronic copies of this message (and the documents attached to it, if any), destroy any hard copies you may have created and notify me immediately by replying to this email. Thank you. ********** Participation and subscription...
May 4, 2012 | Michael R. Sherer
We're needing a video streaming server for some online courses we're offering and have had a couple of unsuccessful runs at getting open source Kaltura working. We're no strangers to OSS software, so the question arises, is anybody in higher ed successfully using the OSS version of Kaltura, or only the commercial version.  And the second question would be, if you're not using Kaltura for video streaming are you using something else that is cost effective and good.

-ms
+------------------------------------------------------------+
Michael Sherer                  voice:  574-535-7406
Director of Information Technology
016 Union Bldg.                 fax:    574-535-7017
Goshen College                  e-mail:  msherer@goshen.edu
Goshen, IN 46526        ...
April 4, 2012 | John Taylor
Wondering if anyone has a policy or risk assessment on use of their college network (wired port, routing, and Internet connection) by 3rd party vendors for transmission of encrypted credit and debit card transactions. We've got a vendor who wants to set up a "self service" cafe in our Library. Students would swipe their credit/debit card on their equip, and presto, they get a sandwich out of a machine. The vendor wants us to provide a wired connection to the Internet for their machine. We feel the vendor should pay for their own separate ISP connection and wired pathway, but wondered if others have a risk assessment, policy, SLA, data, or advice on it.
 
Thanks in advance for any input,
- John
 
John Taylor
Dean of Information Technology
             ...
March 5, 2012 | David Carson

Are you running your public facing website via SharePoint?  If so how do you and your users like it? 

 

If you use another CMS what is it and how well is it working for you?

 

Thanks!

 

David Carson                                                                                               ...

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