Current Issue
March/April 2013
EDUCAUSE Review
Annual Conference
October 15–18, 2013
Save the date!
Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.
EDUCAUSE Institute
Leadership/Management Programs
Explore More
Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.
Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
This EDUCAUSE constituent group is designed for discussion of issues and challenges that affect chief information officers in higher education: the role of the CIO, financing and funding strategies, planning and organizing for information resources (especially information technology) within the institution, human resource issues, policies for the networked information environment, and the future of higher education. This group meets at the EDUCAUSE annual conference and uses the electronic discussion list to discuss issues throughout the year.
All participants must follow the Participation Guidelines.
If you have questions or concerns about this listserv, please e-mail cg@educause.edu.
Greetings all,
We are looking to supplement our current Technology Help Desk Operations with a third party (e.g Perceptis) for late evenings and weekend support. Would appreciate hearing from anyone who has gone down this path and that can offer a recommendation on a company. When I contacted Perceptis I learned that they do not offer just evening/weekend support.
Regards,
Rick.
Rick Kubb
Director of Technology Services
Maryville University
314-529-9606
Gander Hall, Room 215
Colleagues,
I am writing to gain insight on the issues involved with allowing access to the institutional Student Information System by non-employees. This access would be on an ongoing basis, with read/write ability, by individuals who work for a foreign language institution in a foreign country. The foreign institution is partnering with our institution to supply undergraduate educational services on their campus.
When I was approached with this request earlier today, I got the queasy feeling in my stomach defining major concern. Our SIS has security that is configured for function, and not location, so we are looking into possible customization. However, aside from technology, I think there are a number of other issues that need to be addressed, such as FERPA (does this even apply?), InfoSec, international data...
Just wondering if anyone out there is using any IPAM software packages. If so which one(s), pros, cons?
Thanks in advance.
-----
Joe Lim
University of Toronto Mississauga
Chief Information Officer
"Do… Do Not… There is no try" (Yoda)
Webinar invite
Webinar: An Update on...
____________________________________________________
Margaret H. Knox mknox@utsystem.edu
Chief Information Officer (CIO) (512)322-3774
The University of Texas System
CTJ 2.218 78701
As promised, attached is the most recently updated version of the Network 1.0 matrix....
Friends,
For those of you who have a mobile strategy, have you determined which mobile apps are more popular on your campus?
Are their mobile apps which get used more than others?
Are their apps which get surprising little use?
Are their apps which get surprisingly more use?
Which apps have you developed beyond the standard News, Events, Dining, Transportation, Course List, etc.
DP Harris, Phd—Vice President/CIO
LOMA LINDA UNIVERSITY | Information Services
11139 Anderson Street, Loma Linda, California 92350
(909) 558-7600
Meeting Room:...
The Texas Tech University Health Sciences Center is about to begin looking at identity and access management systems to deploy for use throughout our institution. As part of our pre-planning, we are soliciting feedback from other institutions about the systems they have implemented to manage user identity, provision accounts, manage user access to your various systems, etc. If possible, please take a few minutes to answer the following questions.
1. What systems have you implemented for the management of user identity, provisioning of accounts and management of user access to your various systems?
2. Are you satisfied with the systems you have implemented, or are you looking to replace any of them in the future?
3. ...
Having just gone through Hurricane Sandy and a northeaster a week later, we are feeling a bit of pressure about disaster planning here on Long Island. Actually Molloy faired very well but could not connect to the outside for multiple days because our ISP was without power…. One topic that has come up was that cell phones don’t work either, when the cell towers don’t have power, and when the traffic to them is at a maximum.
So my question is how many of you have satellite phones deployed on you campus? How many do are deployed? How are they managed? And anything you’d like to say about the topic!!!
If I get a bunch of good information I’ll summarize and repost…
Thanks,
Rob
...
Is anyone using a product such as BOARDVantage or a similar product for their Board?
- Mac -
Keith W. McIntosh, MBA
Vice Chancellor for Information Technology
and Chief Information Officer (CIO)
-------------------------------------------------------
Information Technology
Pima County Community College District
kwmcintosh@pima.edu
| Cyrille Parent Director (719) 502 2975 |
Colleagues and Friends,
Our library has a collection of locally produced 16mm movies. We would like to get these into digital format?
Does anyone know of equipment that we can purchase to do this? Otherwise, is there a service which you have found helpful?
Thank you and Season’s Blessings.
DP Harris, Phd—Vice President/CIO
LOMA LINDA UNIVERSITY | Information Services
11139 Anderson Street, Loma Linda, California 92350
(909) 558-7600
Meeting Room: http...
Good morning,
We allow students to retain their college email address after graduating. It helps to stay in touch with them after they leave the campus. However, we are starting to see more duplications occur because our email address standard is the first initial and last name. Our email administrator is very creative, but as our student base continues to grow over time it will become a bigger issue.
What format do you use for student email addresses?
Please share how your institution manages around duplicate student email addresses if you use first initial and last name?
Is anyone using the student ID number as their student email address?
...
How do you handle immunizations for students? Do you have a system to track immunizations?
I found several with a google search: American Databank, Verified Credentials, Certified Background, Mediease, Medicat, Medatrax, Nuesoft, Do you have any experience with any of them?
Do you put a hold on registration if immunizations are not met?
I’m especially interested in hearing from health science schools, like us, who need up to date immunizations in order to send students out on clinicals, such as nursing programs, etc.
John Wical
Director, Student Information Systems
Loma Linda University
jwical@llu.edu
Ethan,
I think you and Kyle are making a very important point that retention policy has to address removal at the appropriate time as well as retention. My feeling is that every institution is going to have to come to grips with this in terms of what makes sense for that particular institution. My previous institution was a State University and we had to comply with the State retention policy for Massachusetts State Agencies. That ignored students but had very strict rules for employees with different retention policies based on the content of the messages. The rule of thumb was 5 years for messages involving decision-making (with lots of exceptions and caveats), but for messages to or from senior staff (VP and higher) the retention period was “permanent”.
Thankfully I’m now at a private institution where we can...
Has anyone found a good solution to authenticating across multiple cloud-based sites? We have been looking at a provider named PingIdentity to try to tie our sites together, but it’s expensive and it’s hard to get all the players to agree to using the Ping model.
It seems that our new business model is going to lead us to have more and more cloud-based solutions which need to interoperate well together in order to give our students a seamless experience (LMS, electronic library, ePortfolio, discussion forums, etc.). Most allow themselves to be branded fairly easily so that users will not notice that they’re going from one site to another, but very few are sophisticated in their use of web-based authentication standards like SAML. As a result, even though the sites look similar, each needs to ask the user to authenticate (potentially with a different...
I am seeking information on effective CRM (Customer Relationship Management) systems that are being used in Higher Education. Would colleagues be willing to share their experiences or is there an information resource that I could tap?
Thank you for your consideration.
Ty
Thomas (Ty) Brennan
AVP for Technology / CIO
Salve Regina University
Newport, RI 02840
401-341-3232
brennant@salve.edu
About two years ago we converted all student email to Google Apps for Education. We are now trying to determine the conversion of faculty and staff (we currently have the accounts set up, are deliver mail (and will start delivering calendar information as well from our Exchange server) as a fail-over for Exchange (which did crash last May causing all sorts of headaches.
One issue that needs to be resolved is our unbelievably heavy reliance on restricted distribution lists for communicating to various constituent groups. We rely very much on email as a communication device and have established lists by role as well as building and multiple sub lists in between. Use of these lists is by permission only. We have not found an easy way to replicate these lists and restrict use within the Google Apps environment.
Anyone have a...
Happy New Year all!!!
The CIO list community was recently discussing “Web content filtering” in response to a query from Richard Nelson. My impression was that most places do not filter web content.
My director of network services came to me yesterday with the three way balancing act described in the subject. I assume those who don’t filter content have ways to limit or prevent the malware/virus that are associated with certain kinds of sites. I would be interested in hearing how. Is this the old axiom “you can pick two of the three” …
I can see several options:
1. A laissez faire approach where sites are not scanned and malware is managed at the desktop by a user support team.
...We have a Faculty Welfare Committee that handles all Faculty concerns and roadblocks (if any). It’s well organized and run.
I was wondering how many Institutions have the same committee for Staff? Normally, all requests go to HR and they handle them effectively. However, we would like to have a committee for non-HR related items.
If you have a Staff Welfare Committee would you mind sharing your experience and policy’s (if any)?
Thank you!
Russ Leathe
Director Of Networking and Security
Gordon College
We are considering DocAssist as an imaging solution for Admissions Applications, and then perhaps for Financial Aid. We receive most of our applications through the Common Application.
It would be helpful to know if this general purpose tool ( http://docassist.us/solutions/by-industry/education/ ) is in use for any similar business functions at any other schools. I was a little surprised that the account representative did not know of other institutions using the product.
Thank you for any feedback or alternative recommendations.
Gary
Gary Hammon
CIO
Newbury College
Brookline, MA
Good evening colleagues,
We are just wrapping a draft of our DR plan. Today the committee had a debate about system password for servers and whether or not to include them in the plan (either hard copy or electronic). There are obvious issues of security to consider but if all our people were unavailable, it would certainly be advantageous to have passwords available for an outside DR team to come if necessary.
Has anyone addressed this issue? I’d be curious to hear how others handle passwords in their DR plans.
Thanks in advance!
Dennis Thibeault
CIO Curry College
Colleagues,
I am writing to gain insight on the issues involved with allowing access to the institutional Student Information System by non-employees. This access would be on an ongoing basis, with read/write ability, by individuals who work for a foreign language institution in a foreign country. The foreign institution is partnering with our institution to supply undergraduate educational services on their campus.
When I was approached with this request earlier today, I got the queasy feeling in my stomach defining major concern. Our SIS has security that is configured for function, and not location, so we are looking into possible customization. However, aside from technology, I think there are a number of other issues that need to be addressed, such as FERPA (does this even apply?), InfoSec, international data...
Hello Everyone:
Over the last couple of years, we have been using Zenoss to monitor services and devices on our network. I am slowly coming to the conclusion that this might not be the right tool for us. Prior to Zenoss, we used Whats Up – which I was also dissatisfied with.
Can you share with me which tool you use and how well it is working for you? Our environment includes dozens of physical servers, websites, a number of ESX hosts, SANs, NASs, numerous Cisco (and other) networking gear and environmental sensors.
The ideal solution will be fairly easy to implement, be able to deeply inspect an application, have the latest global status in a single pane and have a robust e-mail/SMS notification capability.
Thank you.
...
Current Issue
March/April 2013
EDUCAUSE Review
Annual Conference
October 15–18, 2013
Save the date!
Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.
EDUCAUSE Institute
Leadership/Management Programs
Explore More
Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.
Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
