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November 21, 2013 | Listserv Anonymous User
Message from

Dear All,
If your institution has a person responsible for online learning initiatives, or continuing education which is provided in multiple formats, or "distance learning," what is that person's title, to what position does s/he report, and what is the scope of responsibility?

To what office/individual does the effort for developing faculty skills in teaching with technology, and/or teaching online report? Does that responsibility roll up to the CIO, "distance learning" office, or elsewhere in the institution?

While some of this information is in the CDS, I don't think it answers my questions in full.

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V. Ena Haines
Director of...
November 21, 2013 | Mike Chalenburg
We are beginning the process of redesigning our website.  As part of that, we are beginning to look for a consulting firm to help us collect stakeholder input and feedback and work with our web design people to produce conceptual ideas for a new site.  We will be doing the actual creation of the site, we just want some extra ideas on the design portion.

So two questions, please:
  1. Does anyone have a recommendation for a consultant or firm?  Bluntly we don't have a lot of money to spend on this, so we're not looking for a major company I don't think.
  2. Do you have ideas or templates on how we should word something like a scope of work for such?

Thanks for your help.  Please feel free to respond off-list if it would be better.


Mike Chalenburg
Assistant VP - IS&T
Harding University
November 21, 2013 | Richard Wixsom

Hello Folks,


Does anyone have a policy that they would be willing to share related to the purchase of IT-related hardware? We are looking to develop a policy related to the purchase of peripheral devices such as color printers, scanners, and the like.


If you have a policy and would be willing to share, please e-mail me offline.


Thanks, in advance, for your help.




Richard Wixsom

Director of I/T

Berkshire Community College

1350 West St.

Pittsfield, MA  01201


Phone - 413-236-3003

November 21, 2013 | Nazir Alladin

Dear CIOs,


At the University Campus IT Services, we are seeking to implement an ICT Project Management Office (PMO) and would like to know if any of you have had success in doing so. If yes, we'd be keen to work with you to learn from you if you're receptive to mentoring/allowing us to benchmark against you. 


Also, were any of you able to build Agile/SCRUM approaches into your PMO methodology? We're interested in doing this as well and would like to know if you are finding the approach useful.




Nazir Alladin

Director, Campus IT Services


The University of the West...

November 20, 2013 | James Hilby



Does anyone have a year of experience with Ellucian Recruiter in the service model.  Ellucian publishes frequent and sometimes large outage windows for their service level.  I was unable to get a listing of actual outages over the past 12 months from them.  I would be interested in what organizations are experiencing for actual outages with their service.


Thank you,


Jim Hilby






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November 19, 2013 | Listserv Anonymous User
Message from

Hi all,


Last week I posed these questions regarding RFID use to the list:



- What other campuses, if any, are using RFID for inventory (for any purpose, not just furniture)?

- What is the viability/cost-benefit of using RFID vs. traditional inventorying methods? Hidden costs? Drawbacks?


Unfortunately I didn’t get too many responses to my request for other campuses who  have implemented RFID (for any reason). I did get plenty of responses from campuses who wanted to know what UO finds out.  :-)


Below is a compilation of what responses I did get. The responses aren’t encouraging re: the current state of...

November 19, 2013 | Gary O. Roberts
Colleagues, Our accrediting agency is asking questions about student identity verification in distance and correspondence education, as it relates to 34 CFR 602.17(g). Essentially, I believe they want to know that we are taking reasonable steps to validate that the student who is registered for a course is the same student doing the work and receiving the grades/credits. From what I have seen, this type of validation does not require the use of emerging technologies such as biometric retinal and scanning, at least not yet. But, what I think they are looking for is that we are taking reasonable efforts to ensure that we verify a student through social security numbers, High School transcripts, Tax returns (and other official documentation). And then, following a system where we create a unique ID and authentication to the LMS based on that initial validation through documentation. Is that how others interpret 34 CFR 602.17(g)? Also, do others have 34 CFR 602.17(g) compliance...
November 19, 2013 | Kevin G. Sebolt
For those of you who host conferences, do you have any recommendations for a web based conference registration system?   We would like the flexibility of designing our own web based registration form for conference attendees to complete and store the information in a data base that resides in our server farm.  I did a search on the web and found a few solutions but I would like to hear from any one on this list that has had experience with this type of software.  Any help would be greatly appreciated.  Thank you.
Kevin G. Sebolt, MSIS
Director, Office of Information Technology
Franciscan University of Steubenville
1235 University Blvd. Steubenville, Ohio 43952-1763
Phone:  740-284-5192
Fax:      740-284-7228
November 19, 2013 | Robert Paterson

Has any one had any experience with whiteboard wall paint, either positive or negative?






Dr. Robert Paterson
Vice President, Information Technology, Planning and Research
Molloy College
Rockville Centre, NY
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November 18, 2013 | Kyle Johnson
All, I’ve just been given oversight of our technology transfer office. OK, really I’ve just *become* our institution’s technology transfer office. We apparently have some interesting process (that may or may not be patented) that an outside company would like to buy/license from us. Poking around some other institutional web sites, it seems clear we need to get the patent situation figured out, decide how and in what circumstances we would want to license the process (including whether we might make it freely available for non-commercial use), and how to set a fair market value for the licensing. This is a completely new (and interesting) thing for me. If there are others in the group who manage technology transfer offices, I’d love to hear from you (either on list or off) and perhaps arrange a time to pick your brains a bit. Mahalo. /kyle --- Kyle Johnson : Dean of Information Technology Chaminade University of Honolulu :...
November 15, 2013 | Greg Kraus
Hi All, My name is Greg Kraus and I am the leader of the IT Accessibility Constituent Group. If you have not already received this announcement from EDUCAUSE, I want to let you know about a Webinar our Constituent Group is hosting next Wednesday on November 20 on IT Accessibility for CIOs and Campus Leaders. It is part of the EDUCAUSE Live Webinar series. Here is the description of the event. In this presentation CIOs and campus accessibility leaders will provide strategies, solutions, and resources for how to address IT accessibility on your campus. Two CIOs, Bruce Maas from the University of Wisconsin–Madison and Marc Hoit from North Carolina State University, will give their perspectives and share...
November 13, 2013 | Nathaniel Hewitt

Good morning, Colleagues! I have a quick question for you. Have you either been involved or provided a technical support survey to your students to determine how well you are supporting your online (or other) programs?  How did determine your “categories?” Would you mind sharing your survey with us?


Thanks, in advance!!




Nathaniel E. Hewitt, III

Vice President for Information Systems and Technology

Wiley College

711 Wiley Avenue

Marshall, Texas 75670

903-923-2404 (office)

903-263-9630 (cell)

903-927-2672 (fax)

November 13, 2013 | Richard Hiers

Our communications team generates a very large amount of audio, video, and images and we are trying to determine the best way to back these up.   Currently we protect most of our institutional files with one scheme (daily changes, weeklies for a month, month-ends for a year, year-ends for 2 years), and our media files with a less rigorous (and less expensive) scheme (three sets of weeklies).  So far the communications team has been unwilling or unable to segregate their media in such a way that would allow us to backup newer, changing media on a more thorough schedule and protect the older with a less aggressive scheme.  I hope we can get to that point.


What are you all doing to protect your institution’s media files?




Richard Hiers...

November 13, 2013 | Robert Paterson

Not really a technology question, but…..


For those of you at small to mid-sized institutions (under 5000) who are offering a significant number of online/hybrid courses or complete online degree programs (grad or undergrad) that do some “synchronous” teaching (either one coming in or many coming in,) what are the personnel supports needs/costs? Are there “x” number of FTE that are dedicated to this? Eg. 1 per room or 1 per 2 rooms?


Observations and speculations welcomed….





Dr. Robert Paterson

Vice President – Information Technology, Planning and Research

Molloy College

November 12, 2013 | James Arnold

I realize this conversation will extend well beyond Banner, but I’m curious as to how you may handle a situation like the following:


We have a need to create accounts for individuals who are not on campus to be used in the Banner system.  The proposed way is to create the account and then provide the password via email (yes, I know…GASP!)  I’m not familiar with the internal security aspects of Banner, but I have to believe it has the ability to generate a single use password for an occasion such as this, no?


My eventual desire would be to develop a portal-type environment to handle this as self-service…if this isn’t already provided by Banner.


Thanks in advance



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November 11, 2013 | Joshua Fiske

We are embarking on a project to implement a comprehensive academic scheduling application.  As we begin the project, a product called UniTime [1] has been added to the list of products to consider.  I’m curious if any on this list have experience with the product?  I would appreciate anything you may be able to share about it.







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Joshua A. Fiske '03, '04
Chief Information Officer
Clarkson University, Office of Information Technology
(315) 268-6718 -- Fax: (315) 268-7965


November 11, 2013 | Listserv Anonymous User
Message from

Greetings colleagues,

There is a group on campus analyzing the usefulness of the use of RFID for furniture inventory in the residence halls. There are over 2000 rooms (bedrooms and lounges); the standard set for a 2-person bedroom has 10 pieces of furniture.

- What other campuses, if any, are using RFID for inventory (for any purpose, not just furniture)?
- What is the viability/cost-benefit of using RFID vs. traditional inventorying methods? Hidden costs? Drawbacks?

If responses come to me individually, I can aggregate them and send back a summary to the list to avoid cluttering up the list with responses.

Thanks for any insight you might have!


Melissa Woo
Vice Provost / CIO
University of Oregon...
November 11, 2013 | David R. Hoyt
Esteemed Colleagues,
I'd like to talk to anyone that had or has a Novell ALA contract.  We are disputing the method of counting student FTE with them and our attorney would like to make the case with numbers.  I'll keep your institution's name out of any correspondence we have with Novell.
David Hoyt
Chief Information Systems Officer
  Collin College     
  Collin Higher  Education Center
  3452 Spur 399
  McKinney, TX  75069
P - 972.599.3133   F - 972.599.3131
November 11, 2013 | John R. Davis

Over the last few years we have concentrated on providing good wireless in the dorms.  Now we have a couple of our major classroom building with wireless AP's in every room.  I just had a request from a professor who is wanting to give tests over wireless and asking if that is possible.  Of course my simple answer to her was yes.  However, I then pointed out several potential problems, such as: low batteries in the middle of the test, patches loading upon booting, limited power outlets, never having logged onto wireless before the class, amount of bytes required for test questions (how interactive), etc.  I don't know where the computers are coming from since her department doesn't have a group of laptops.

My question to you is - do you have a document/web-page or policy you share with faculty listing all things to consider prior to having the students in a class take a test via wireless and/or the Internet?  If so, would you please...
November 8, 2013 | Curtis D. White
We have been on Google Apps for several years now and have all students and employees on Gmail (we have no locally supported mail).  For all that is good about Gmail, there are some management and administrative needs where it just doesn't measure up.  I was wondering if anyone who is Google had recommendations on products that help with the following:
  • Alerts for unusual or increased account activity
  • Ability to limit the number of recipients per email for both inbound and outbound messages
  • Ability to see how many emails are blocked or redirected by custom rules we create
  • Real time dashboard showing incoming and outgoing mail and trends
I am sure there are other features that would help manage email but I would like to start with these.  Please let me know if you found a good solution for greater management of your Google email accounts.

January 18, 2012 | Listserv Anonymous User
Message from

At Bradley, we are experiencing a lot of problems in our residence halls this year with RF interference.  Based on some help from Cisco in analyzing this problem, we're seeing lots of interference from:
  • personally owned access points
  • wireless telephones (we removed all telephone jacks except for residence advisers several years ago)
  • bluetooth devices
  • game consoles
  • microwave ovens
  • etc.
We are currently starting an education campaign to reduce this interference.  Can anyone provide advice on how to gain control of these problems?  We see a lot of University sites that discuss these problems but I don't see anything suggesting how successful they have been.

I particularly see difficulties with eliminating microwaves from residence halls.

Any suggestions or advice would be greatly appreciated....
January 13, 2012 | Patricia Kahn

I have received concerns that students are not viewing their Gmail (College’s student email) because they are using their LMS email, where they receive communication from their instructors. This has caused a challenge as students may not be reading important material coming from the Registrar, Financial Aid, Billing, etc. How are other institutions handling this? Has anyone turned off the LMS email, which would require all communication to flow through the College’s supported student email? Has there been any kick back? Any other suggestions?





Patricia Kahn, Ph.D.

Executive Director, Information Technology Services

Brookdale Community College

765 Newman Springs Road

December 7, 2011 | Christopher Fulkerson

We moved our students to gmail more than a year ago while our faculty and staff are still on MS Exchange 2003.  The student move went very well and students are very happy with gmail.  We are debating whether to move employees over to Office365/live@edu. Most faculty and staff would like to keep the same Exchange environment (functions, look and feel) that they are currently using rather than using gmail, but IT would like to outsource the email system to the cloud.  Has anyone already moved to this kind of split cloud environment or are you planning to move to a split environment?

My questions are:

1.       What were your pro’s and con’s for having two separate e-mail environments?

2.       Have you found any issues for users with this split environment (employees and students)?


November 2, 2011 | Michael Richichi
Was wondering if anyone else out there had significant issues with the freak October snowstorm this past weekend.
Drew was hit particularly hard.  We were in an area of New Jersey that got a lot of wet, heavy snow, and we have thousands of large oak trees that lost huge limbs.  In addition, we have an interesting situation with electrical power--the town of Madison has its own electric utility and we get our power from them, and they in turn bulk purchase electricity from JCP&L, who had hundreds of thousands of customers without power. 
Drew's power (and the entire town of Madison) went out on Saturday afternoon around 4:30.  All our server rooms have backup generators and switched on cleanly and remained running all day Sunday.   Power hadn't been restored by Sunday night and the University made the decision to cancel classes, recommended students go home if possible, take a...
October 18, 2011 | John McGrath
I am collecting ideas around best practice for the prioritization of systems development projects and priorities. The specific challenge I have at the moment is the prioritization / ranking of a variety of ERP related requests, issues, etc. However, I would hope that such a model would be flexible enough to utilize for any IT related projects and requests. I would also expect that the output of the process could be used to provide recommendation to an IT governance group.
Does anyone have an effective model/process in place that they would be willing to share ? I would welcome any documentation you have to offer.
John McGrath
October 13, 2011 | Kanaka Vijitha-Kumara

I am interested to know how other campuses use campus-wide e-mail distribution lists.

We are a small campus of 750 students. We have separate faculty, staff, and students distribution lists that all faculty and staff members can use w/o any restriction. We now find that this open behavior is not appropriate for our administrative business model. I would like to know whether other campuses are having similar issues and if so, what options are working for them. Thanks you for any feedback.

Kanaka Kumara
IT Director
Eureka College, IL
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September 23, 2011 | Hossein Shahrokhi

Good afternoon,


We are Banner shop and in the early stages of looking at CRM packages.  


It would fantastic if we can get a peek at any recent RFI document for CRM implementation that any of you may be willing to share.   I would also be interested in hearing about your implementation experience if you have gone through that already.


Many thanks and have a great weekend.


Hossein Shahrokhi

CIO & AVP, Information technology

University of Houston-Downtown(



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January 24, 2014 | Brian Young
We are exploring deployment of Ellucian Mobile and are inclined towards the Platform edition.  Are there any schools that we can connect with to learn from their experience with Ellucian mobile? We would like to understand the pros and cons of Ellucian mobile from your perspective as we formalize our plan for mobile platform deployment for Colorado College.
Thanks in advance,


Brian A. Young
Vice President and CTO
Colorado College
14 E. Cache La Poudre Street
Colorado Springs, CO

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December 13, 2013 | Michael Spande
We are looking to replace our out of date phone system.  I was wondering if any schools have had good experience with any Cloud based phone services?  

Michael Spande
Bethel University
Director of Enterprise Infrastructure
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December 3, 2013 | David L. Smallen
At Hamilton, there is a student organization that supports entrepreneurial student ideas. Usually these are just ideas, but sometimes they result in an idea for a business venture that students want to start (in recent years these are most commonly e-commerce type activities). If you have anything similar, how have you been dealing with the use of college resources (campus network, etc.) for activities that are potentially revenue generating and not related to the educational mission. In the past we have recommended that these activities be hosted off-campus and that students involved operate them without using college infrastructure. Any thoughts or experience you have would be appreciated, Dave ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at
November 26, 2013 | Mara Hancock
Hi All --

I am looking for some exemplar web service structures. Currently our only web design and developers report into Communications, which means the broader web design/dev needs are not being met in any sustainable or supportable way.  We have discussed moving the team to report to me as CIO, but I am not certain that will solve the issue completely, as it is probably as much about capacity and skills as it is about reporting lines. In addition, I understand the need in a content heavy environment, such as Communications, to keep some of that work in a more close-knit agile team environment.

I'd love to hear about structures and team make-ups that you think have produced great results.

Thanks, Mara

Mara Hancock
CIO, VP-Technology
California College of the Arts
Mobile Phone: 510-...
November 7, 2013 | Robert Goffeney
Hello colleagues,

We're about to redesign and relaunch our public facing website, and we're discussing everything, including where we host and how we fund it.  The team charged with design and development belongs to our External Relations organization, not IT. 

Currently, our IT organization hosts our website internally. Transitioning to a hosted solution would add real dollars to somebody's costs; we're trying to decide who that burden should fall upon, and how best to transition from an assumed-cost model to an explicit one.
I'd like to hear from anyone whose website is hosted externally about how funding and support responsibility is assigned for your site. That is, who pays for website hosting - IT? Marketing/External Relations? IT with chargeback? Someone else? 

Any insight you'd care to share would be gratefully accepted!

October 29, 2013 | Monte Schmeiser

I would like to know if you would be willing to share what you use as key performance indicators in your IT organizations.  This term has been tossed around at our institution in the last year because we have been  growing rapidly and are opening new remote campuses.  Administrators are now interested in figuring out how to measure whether or not we are really successful.  We might have more students and locations, but are we doing a good job?


When I hear key performance indicators I think, “How do I measure whether or not we are being successful?”  I realize it can be a lot more than that.  But I was wondering if any of you would be willing to list three to five things that you use to measure success in your IT organization.


The first thing that comes to mind is the ability to review data...

September 5, 2013 | Curtis D. White
Greetings!  I would be interested in hearing from campuses that have implemented two-step authentication for for Google Apps.  We are considering this but would like to know what problems it creates and if there are mobile devices that are incompatible or more problematic than others.   




Curtis White

Vice President, Information Technology
Ashland University
Skype: cltrwhite
Security Reminder: Always protect your online credentials and never share your login information with others.  Information Technology will...
June 4, 2013 | Joshua Fiske

We also have a Concerto-based system.  We’ve been running on it for a few years now.  We implemented using eeePC’s as signage hardware, but switched to RasPIs as soon as they became available in reliable quantities.  We’ve been very happy with the solution; and are eagerly looking forward to version 2 which purports to include support for full motion video.



- - - -
Joshua A. Fiske '03, '04
Interim Chief Technology Officer
Clarkson University, Office of Information Technology
(315) 268-6718 -- Fax: (315) 268-7965



From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On...

March 28, 2013 | Listserv Anonymous User
Message from


Currently our Client Services division has 8 FTEs, including myself as the Director.  One of those FTEs is in charge of our Lab, Classroom computer management.

The other 6 have the title of "Desktop Support Analyst" at the very least.  In addition, they have other roles including Service Desk Student Manager, Knowledge Base Manager, Printer Specialist, etc.

Each day is broken into half (including the lunch hour) and each portion of the day, two of these six are scheduled to answer the Service Desk Phone, respond to emails coming in and work active tickets.  

The other four then are spending their time on user support, training, knowledge base article authoring, printer troubleshooting, one-on-one visits and consultation, reimaging machines, just-in-time training, and...
March 5, 2013 | Carol Kondrach
We are looking to hire a company or consultant(s)  that can deliver  pre-built data marts , reports and dashboards that are customizable for  Banner/ODS/Cognos.          Any leads are appreciated.   Thanks,  Carol
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October 15, 2012 | Derek Densberger
My advancement department is currently campaigning for a new advancement software and have been asked by our advancement board to come back with two software options. Our advancement VP has chosen Razor’s Edge (i) enterprise and DonorPerfect Online. I am reaching out to all of you who use or have used one of these two products. I am interested to know why you moved to or moved away from Razor’s Edge or Donor Perfect.
In short, I am looking for your uncensored opinions about these software packages. If you prefer to share your feelings offline I understand and appreciate your willingness to share.
Thank you for your time and have a wonderful day.
Chief Information Officer /

  ­­   ********** Participation and...
October 1, 2012 | Geoffrey Corb

Dear Colleagues:


Here at Hopkins, we have been plagued with problems relating to the integration of iOS devices (iPhone, iPad, etc.) and our Microsoft Exchange servers.  The most egregious problems are related to calendar synchronization with appointments disappearing from a device leading to unreliable calendars.  The more this is happening to our senior leadership and our faculty, the worse it gets for IT!  I am aware that this is a widespread problem, not one unique to us or our environment.  Today, I heard of an organization (not a university) that moved its executives back to Blackberries because they were far more reliable.  I was curious how prevalent the problem has become on other campuses and what, if anything, you have been able to do about it.


Thanks for your consideration.

August 13, 2012 | Gary O. Roberts
Colleagues, Our Alumni Affairs office is interested in using an iPad as a mobile presentation tool with our Alumni at both on campus and off campus events. This isn't all that new or different, but then the individual presentation will be followed-up with an appeal for money. They propose that they then use an iPad and a credit card reader to swipe the credit card on the spot. Something like this: Has anyone had any experience with the security and logistics of just such a transaction on the iPad or iPod touch? Gary Roberts Alfred University ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at

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