Main Nav

We are in the planning stages of a migration to Google Apps here at Williams College.  We are interested to learn how other schools approached the training aspect.  Did you bring in a professional trainer ?  Do a train the trainer approach ? Supplement with online training ?   If you used someone you liked please let us know.  Thanks so much in advance.

 

Maggie Koperniak

 

____________________________________________________
Maggie Koperniak
Project Mgr, Administrative Systems
Williams College, Office for Information Technology
Margaret.M.Koperniak@williams.edu
(413) 597-2336 FAX: (413) 597-4103

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Maggie,
When we moved to Google Apps we provided training leading up to the migration every week with orientation sessions leading up to the migration every day practically.  Migration orientation became very important since we migrated staff and faculty mail from the old accounts.  I created documentation for Gmail, Calendar and Docs,  Created one especially for sharing and storage for Docs.  We kept everything in house because of cost-mainly it was face to face training but we also used Google's online tutorials too.  The key was getting the campus to adjust to the new ecosystem.  After a while it became too much effort keeping up with the changing interface of Google and I am now thinking of pointing users to Google's support and training site but create a few best practices documents.  We also have Lynda.com which has a nice set of Google training.

Ken Yoshioka
Graphic, Media and Training Specialist 
Center for Instruction and Technology
Information Technology Services
University of San Francisco
415-422-5670


We handled training internally. We adapted the Google templates to our local environment and added pages for additional migration cases we wanted to address.

We offered a few classes two to four weeks in advance, which did much to ease concerns, and then had saturation training the week following the weekend flip, and a several the week after that.  The Monday following the flip was "Google Day," with help, balloons, and candy in a central location. We had a special class for administrative assistants. They often have different use cases from most faculty and staff, and winning their hearts and minds is critical.

Keep reminding people that it is an upgrade.

Rick
Message from paul.lees@cloudsolutions.co.uk

Have you looked at Boost eLearning

There are a huge number of Edu and Commercial customers who have implemented Boost as part of their go live process.

Well worth the investment.


PAUL LEES | vice president of technology
T: +44 (0) 161 871 0320
T: +44 (0) 161 871 0330

   


On 20 January 2014 22:08, Matthews, Rick <matthews@wfu.edu> wrote:
We handled training internally. We adapted the Google templates to our local environment and added pages for additional migration cases we wanted to address.

We offered a few classes two to four weeks in advance, which did much to ease concerns, and then had saturation training the week following the weekend flip, and a several the week after that.  The Monday following the flip was "Google Day," with help, balloons, and candy in a central location. We had a special class for administrative assistants. They often have different use cases from most faculty and staff, and winning their hearts and minds is critical.

Keep reminding people that it is an upgrade.

Rick
Maggie,

We just completed our Google migration here at Siena. We did not use a professional trainer but offered online and one-on-one on-request assistance. We did the migration pretty slowly for faculty and staff, a department at a time with very high-touch assistance for each group. Students are generally comfortable with Google already and we did them as a single batch with no real problems. 

We'd be happy to talk to you about our experience. And the various gotcha's we ran into (none insoluble). Actually it would be fun to have a reason to bring some of the Siena team over to meet with you guys. I've been thinking about that in any case. There are things we could learn from each other!  

I hope you're well,

 - Mark
--
Mark Berman, Chief Information Officer
Siena College
515 Loudon Road
Loudonville, NY  12211
(518)782-6957,  Fax: (518)783-2590
Siena College is a learning community advancing the ideals of a liberal arts education, rooted in its identity as a Franciscan and Catholic institution.

CONFIDENTIALITY NOTICE: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you received this e-mail and are not the intended recipient, please inform the sender by e-mail reply and destroy all copies of the original message.



We are in the planning stages of a migration to Google Apps here at Williams College.  We are interested to learn how other schools approached the training aspect.  Did you bring in a professional trainer ?  Do a train the trainer approach ? Supplement with online training ?   If you used someone you liked please let us know.  Thanks so much in advance.
 
Maggie Koperniak
 
____________________________________________________
Maggie Koperniak
Project Mgr, Administrative Systems
Williams College, Office for Information Technology

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Thank you to all who responded.  The information was really helpful to us.

 

Maggie Koperniak

 

Message from rlspence@colby.edu


Maggie,

When Colby moved to Google we limited the services enabled to email first, then the calendar. For each we offered group training sessions setup by our trainer (lightly attended by users) and created help pages on our web site. Gmail wasn't as full-featured at that time we chose to fully support email clients and created pages for each email application we supported (remember Eudora? :). That meant training was very limited compared to what services you will probably turn on.

If we were moving now, we would discourage people from using email clients, teach the advanced search capabilities in Gmail, share the Google support pages, and teach people that change is a part of the process. Things change regularly, and even though we notify people of changes in advance, someone is always confused by the change. One example of hidden drift is 2-step authentication which we encourage users to turn on - especially if they've been phished. We originally created support pages for this but has changed enough that we only provide an overview and point at the Google help pages.

Rurik




Hi Maggie, Google just released the following, perhaps this could be of use to you and the folks at Williams:

To provide more context, the Google for Education team has been working on a professional development portal to support the training of educators globally. The new Learning Center is free, open, and covers basic lessons and exams for our key offerings, as well as a one-stop shop location for resources. We also have 2 new certifications that users and trainers can obtain.


-Barron




-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
         Barron Koralesky
Information Technology Services
        Macalester College




********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Close
Close


Annual Conference
September 29–October 2
Register Now!

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.

Close

Digital Badges
Member recognition effort
Earn yours >

Career Center


Leadership and Management Programs

EDUCAUSE Institute
Project Management

 

 

Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.

 

Close
EDUCAUSE organizes its efforts around three IT Focus Areas

 

 

Join These Programs If Your Focus Is

Close

Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
 

 

Close

2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations


Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.