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Greetings everyone,
The George Washington University (GW) is getting ready to launch Google Groups as part of the Google Apps environment, and we are wondering what universities might recommend as "best practices" for using Google Groups. Graham Barker, a member of DIT here put out a question to the list back in January about provisioning groups and group names, and he got some good feedback. What I am most interested in is what do universities feel is going right with Google groups, either in practice or in governance, and what would you change if you could go back and start all over again?

Thanks,
MRA

Mark R. Albert
Director, University Web Services
Division of Information Technology
The George Washington University
Enterprise Hall, 319
44983 Knoll Square
Ashburn, VA 20147
703-726-8393
717-398-8085
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Hi Mark,

We have Groups turned on for everyone at NYU, and clients can create their own Groups.  It's great as a self service tool.  We turned on the option to add '-group' to all client created groups, so you can easily see when it's a Google Group.  We also offer what we call Official NYU Group Addresses.  In those cases, we have a set of requirements and a client must request that we create an address for them that looks more official (nyu.edu/its/askits/041216410265113).  

For example, the client may create the Group nyu-events-group@nyu.edu, that's not a very pretty email address so we can add a nickname to the group so email going to nyu.events@nyu.edu goes to the Group.  The ability to add nicknames to Groups is new and a really great way to continue self service because they create and manage the Group, we just add the more official looking email address.

We do have some documentation up, offer trainings and consultations, but it is emphasized that the it's a self service product and the client must take ownership of it.

Hope that helps.

Devin Nix
NYU Google Apps for Education
Academic Technology Services
New York University






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