Main Nav

Hi everyone,

 

We continue to experience a problem where the incorrect phone number is listed for Northwestern University when performing a Google search.  We believe this is happening because Google is incorrectly associating a Google Place listing for a department or program at our University with the main university listing.  We have created a main Northwestern University listing within Google Places but have not been able to associate it with a top level Google search result.  In our highly decentralized environment, we have no way to control whether an affiliated school or department creates a Google Place listings and we continue to experience this problem.  Our community gets very irritated when their desk phone is suddenly identified/perceived as “THE” University main number.

 

Have other users experienced this issue?  How are you resolving it? How do you stop people from randomly associating their phone number as the University’s primary number?

 

Thanks in advance for your thoughts and advice.

 

Best,

Wendy

 

 

Wendy Woodward

Director, Technology Support Services

Northwestern University Information Technology (NUIT)

 

1800 Sherman Avenue, Suite 1-300

Evanston, IL  60201

(847) 467-7851

www.it.northwestern.edu

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Message from william.eubank@uah.edu

Hello,

We have had this issue as well.  The only remedy that seemed to work was claiming the locations in Google Places as they became problems.  It involves Google sending a postcard to you with a code you enter into Google Places to "own" the listing.

-William



Thanks Williams.  The problem is that that the postcard process takes sooooo long to remedy. 

 

Wendy Woodward

Director, Technology Support Services

Northwestern University Information Technology (NUIT)

 

1800 Sherman Avenue, Suite 1-300

Evanston, IL  60201

(847) 467-7851

www.it.northwestern.edu

 

From: The EDUCAUSE Google Apps Constituent Group Listserv [mailto:GOOGLEAPPS@LISTSERV.EDUCAUSE.EDU] On Behalf Of William Eubank
Sent: Wednesday, September 05, 2012 11:10 AM
To: GOOGLEAPPS@LISTSERV.EDUCAUSE.EDU
Subject: Re: [GOOGLEAPPS] Question about Google Places

 

Hello,

 

We have had this issue as well.  The only remedy that seemed to work was claiming the locations in Google Places as they became problems.  It involves Google sending a postcard to you with a code you enter into Google Places to "own" the listing.

 

-William