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Hello, We have a small team here at U of M working on what we called our collaboration tools which include Box, Google, Exchange among other services. They answer tier 3 tickets, update configuration, providing support to campus about using APIs, work on the integrations between campus and the partner companies etc. I'm wondering what other schools are using in terms of titles for this sort of job. I've seen Cloud Analyst and System Administrator titles in signatures on the various mailing lists. Thanks! Martin Sager University of Michigan ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.