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Hello, We have a small team here at U of M working on what we called our collaboration tools which include Box, Google, Exchange among other services. They answer tier 3 tickets, update configuration, providing support to campus about using APIs, work on the integrations between campus and the partner companies etc. I'm wondering what other schools are using in terms of titles for this sort of job. I've seen Cloud Analyst and System Administrator titles in signatures on the various mailing lists. Thanks! Martin Sager University of Michigan ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Martin -- 

My group here manages a bunch of services: LMS (Blackboard), SLMS (Blackboard Collaborate), Google Apps, Video Streaming, Survey Administration (Qualtrics), and the working title that everyone has is "Application Administrator."

There are more specific working titles that are used in some situations, like our Google administrator is called "iSpartan Administrator" because that's how we branded the google environment here at UNCG. Our blackboard admin is called "LMS Administrator" and our collaborate admin is called the "Synchronous LMS Administrator," ...... but all of my group are generally referred to as Application Administrators.

Is that what you were looking for?

--Nick

..................................................................
Nick Young
IT Manager, Application Administration, ITS
The University of North Carolina at Greensboro
n_young@
uncg
.edu | http://its.uncg.edu
..................................................................


We don't really have working titles.  We have formal titles that are part of our HR structure.  Our group (responsible for all Google Domains and the legacy IBM/Lotus Domino domain) is called Collaboration Services.  This was formerly known as Email Services.  We changed it when we migrated to Google - to hopefully help the change the perception that Google was "just email" as we had been very email-centric previously.  We also have two "generic" email accounts that we have used to centralize communication and support requests - and these accounts have developed personas over the years - our users actually think they are real people.  The staff submit to questions/requests sent to these accounts.  

Best regards,

Marie Scott


Hello

I am 'Communication and Collaboration Services Manger'.....


On 7 March 2014 21:40, Martin Sager <mjsager@umich.edu> wrote:
Hello,

We have a small team here at U of M working on what we called our
collaboration tools which include Box, Google, Exchange among other
services.

They answer tier 3 tickets, update configuration, providing support to
campus about using APIs, work on the integrations between campus and
the partner companies etc.

I'm wondering what other schools are using in terms of titles for this
sort of job. I've seen Cloud Analyst and System Administrator titles
in signatures on the various mailing lists.

Thanks!

Martin Sager
University of Michigan

**********
Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.



--
Mally Mclane
Communication and Collaboration Services Manager
University of Bristol
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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