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I am looking for insight from campuses that have already launched eduroam on their campus.  I could use some advice on what challenges you have seen in educating your customers about the changes, and how to register on the new system.  What kind of a campaign did you do?  Lessons learned?


Did you just cut over to eduroam, or did you phase it in along with your other ssid's.
Any information would be appreciated.  

For those of you who are new to the term eduroam,  I have included info at the end.  

At Utah State University we are working on deploying eduroam at the same time as rolling out a new wireless infrastructure.

So our SSID's will change from BlueZone to eduroam, and there will be a significant change in how our customers get registered on eduroam.

Info on eduroam
https://www.eduroam.org/

eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop.






Kevin Reeve
Information Technology
Utah State University
435 797-0783
kevin.reeve@usu.edu
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Hi Kevin,

At The New School, we are doing the same thing by including Eduroam as part of a new campus-wide wireless upgrade. We are just now in the planning stages for communications, so perhaps we can share notes with each other.

SIncerely,
Jennifer

JENNIFER SMITH, PMP | THE NEW SCHOOL
DIRECTOR OF PROJECT MANAGEMENT | INFORMATION TECHNOLOGY

55 W. 13TH ST., 7TH FLOOR, NEW YORK, NY 10011
P | 212.229.5300 x4568 E | smithj2@newschool.edu URL | www.newschool.edu




We moved to eduroam about a year and a half ago. I'd need to get my network admin involved to answer your detailed questions.  Our ssid did change to eduroam and I believe there was the need to enter in setup not just the user name but the user name @ simons hyphen rock dot edu.

We are quite small.

This has worked well for us. I can think of a few times I've used eduroam myself while visiting other institutions.  I think our documentation and support for setup is pretty clear and I can't think we get lots of questions...

Janice
On 10/11/2013 10:53 AM, Kevin Reeve wrote:
I am looking for insight from campuses that have already launched eduroam on their campus.  I could use some advice on what challenges you have seen in educating your customers about the changes, and how to register on the new system.  What kind of a campaign did you do?  Lessons learned?


Did you just cut over to eduroam, or did you phase it in along with your other ssid's.
Any information would be appreciated.  

For those of you who are new to the term eduroam,  I have included info at the end.  

At Utah State University we are working on deploying eduroam at the same time as rolling out a new wireless infrastructure.

So our SSID's will change from BlueZone to eduroam, and there will be a significant change in how our customers get registered on eduroam.

Info on eduroam

eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop.






Kevin Reeve
Information Technology
Utah State University
435 797-0783
kevin.reeve@usu.edu
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.


--


Janice Gildawie
Director of Information Technology
Bard College at Simon's Rock
84 Alford Road
Great Barrington, MA  01230
(413) 528-7698 (voice)
(413) 528-7405 (fax)
jgildawie@simons-rock.edu
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Hi Kevin,
We implemented eduroam almost 2 years ago. Our immediate publicity included social media posts, an article in the campus-wide daily e-newsletter, an article in our own monthly ITS Newsletter, and website updates. We also added information on eduroam to our Connecting the Network guide for new undergraduates, as well as our guides to ITS services for 4 different audiences. 
If you'd like some technical information about how eduroam is being used at CWRU I'd be happy to get you in touch with one of our network managers.
Good luck with your own implementation and education efforts!
Kristen


Kristen Kolenz
Digital Technology Solutions and Services
Information Technology Services
Case Western Reserve University
216.368.4639


We have implemented Eduroam – see About eduroam at Indiana University. I will try and find someone in our networking group that you could connect with.

Thanks,
Chuck

Chuck Aikman
(812) 855-7572

From: Kevin Reeve <Kevin.Reeve@USU.EDU>
Reply-To: EDUCAUSE Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Friday, October 11, 2013 10:53 AM
To: EDUCAUSE Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] eduroam - who has implemented?

I am looking for insight from campuses that have already launched eduroam on their campus.  I could use some advice on what challenges you have seen in educating your customers about the changes, and how to register on the new system.  What kind of a campaign did you do?  Lessons learned?


Did you just cut over to eduroam, or did you phase it in along with your other ssid's.
Any information would be appreciated.  

For those of you who are new to the term eduroam,  I have included info at the end.  

At Utah State University we are working on deploying eduroam at the same time as rolling out a new wireless infrastructure.

So our SSID's will change from BlueZone to eduroam, and there will be a significant change in how our customers get registered on eduroam.

Info on eduroam

eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop.






Kevin Reeve
Information Technology
Utah State University
435 797-0783
kevin.reeve@usu.edu
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Hi Kevin,
Rice University is in eduroam as of September, although their map indicates us as still "testing."  We are working with our Public Affairs group now on a press release. 

We entered eduroam at the request of a few of our faculty who traveled to international locations and/or hosted global partners visiting Rice.  This request came in as just as we were prepping for our start of semester, which shifted some of our infrastructure and networking teams' priorities.  For several reasons, we integrated it into existing networks. Our eduroam guests receive access to our visitor (public) wireless network, not the secure wireless network that requires NetID login.

Good luck!
Carlyn Chatfield
Manager, IT Technical Communications
Rice University
Houston, Texas 77005

Hi Kevin,

We implemented eduroam about a year ago and most recently ran into some communications/technology issues. Our users need to reauthenticate three times a year in order to use our wireless system. As part of that process, we designed a new login/auth screen that allows individuals to access eduroam or our other enterprise system (called UWNet). During that process we realized our documentation for setting up an eduroam account was flawed. Our UI/UX consultant, communications and the technologists hashed this out over several weeks, and we came up with a much better end-user product. Please see the attached docs as well as https://kb.wisc.edu/helpdesk/page.php?id=25020.

Hope this helps.

Laura

We’re using it for our own traveling users (IdP mode), and are just waiting for the decision to roll out the SSID on campus (SP mode). We’ve been using the eduroam CAT to configure clients, and that seems to have gone well. We’re still discussing the merits of using it as our only SSID, or whether to have a phase-in period with both.

 

Steve

 

========================

Steven Lovaas

IT Security Manager

Steven.Lovaas@ColoState.edu

970-297-3707

========================

 

 

 

Princeton launched eduroam on campus in the spring of 2013, after a short pilot in the fall of 2012.  

The eduroam service at Princeton currently complements a visitor wireless service and a campus wireless service, so our implementation of eduroam would be of the phase-in variety. Since there were no required change overs at the time, the communications I planned were more promotional in nature---"You have a new service and your eduroam visitors do too!"  Publicity included a website spotlight (http://www.princeton.edu/oit/news/archive/?id=8799), a highlight in our e-newsletter to all faculty and staff, and mentions as news at a few of our established campus meetings/gatherings.

I believe we are 'condensing' our wireless offerings in the near future.  This will create a different communications story… 

Linda 
 

From: Kevin Reeve <Kevin.Reeve@USU.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Friday, October 11, 2013 10:53 AM
To: "ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] eduroam - who has implemented?

I am looking for insight from campuses that have already launched eduroam on their campus.  I could use some advice on what challenges you have seen in educating your customers about the changes, and how to register on the new system.  What kind of a campaign did you do?  Lessons learned?


Did you just cut over to eduroam, or did you phase it in along with your other ssid's.
Any information would be appreciated.  

For those of you who are new to the term eduroam,  I have included info at the end.  

At Utah State University we are working on deploying eduroam at the same time as rolling out a new wireless infrastructure.

So our SSID's will change from BlueZone to eduroam, and there will be a significant change in how our customers get registered on eduroam.

Info on eduroam

eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop.






Kevin Reeve
Information Technology
Utah State University
435 797-0783
kevin.reeve@usu.edu
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

LSU implemented eduroam several years ago. Here is our overview of the service: http://grok.lsu.edu/categories.aspx?parentcategoryid=2161

 

 

Sheri J. Thompson

IT Communications & Planning Officer

LSU Information Technology Services

200 Frey Computing Center

Baton Rouge, Louisiana 70803

tel. 225.578.5739

fax 225.578.7710

 

.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Message from cloudj@purdue.edu

Kevin,

 

Purdue University added eduroam to its available wireless SSIDs this fall. There was no discussion on whether to replace our existing SSID with eduroam because we already have a fully implemented enterprise solution in place. Here is the article one of my colleagues wrote as part of our communications:

 

itap.purdue.edu/newsroom/news/130822_wireless_eduroam.html

 

Jade Case

IT Technical Writer, Information Technology at Purdue
765-496-3152
STEW G15E

Also available via Lync

 

 

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