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IT Communicators, Has anyone successfully explained the cloud for your customers? Do you have a good metaphor? (ie, "it's like radio -the emphasis used to be on the device but now it's just a service that almost any device can server up.") If not, should we brainstorm this in a coffee shop? Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 713.348.4819 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Our CIO (and some others) have been using the phrase "above campus services" for a few years now. There are a few articles published on it in the EDUCUASE space. An early example form 2009 is http://www.educause.edu/EDUCAUSE+Review/EDUCAUSEReviewMagazineVolume44/A... Simply saying "above the campus" is less nebulous than cloud (pun intended). ;-) Regards, Chuck Chuck Aikman Manager, Knowledge Management Indiana University University Information Technology Services
Carlyn, I think it would be a great to idea to brainstorm on this topic. Our community seems to understand what the cloud is... We don't have a good metaphor for it at this time. On 2/9/2012 3:30 PM, Carlyn Chatfield wrote: > IT Communicators, > > Has anyone successfully explained the cloud for your customers? Do > you have a good metaphor? (ie, "it's like radio -the emphasis used to > be on the device but now it's just a service that almost any device > can server up.") If not, should we brainstorm this in a coffee shop? > > Carlyn Chatfield > Manager, IT Technical Communications > Rice University > Houston, Texas 77005 > 713.348.4819 > > ********** > Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. -- Nicole Kegler Communications Manager University Information Security Office Georgetown University 202-687-5784 Protecting data is a shared responsibility! INSTALL antivirus and antispyware software. USE strong passwords. KNOW who you are dealing with online. STORE confidential and sensitive data on encrypted devices only. SHUT DOWN computers or disconnect from the Internet when it's not in use. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Remote storage, remote processing; remote distributed storage, remote distributed processing. 

---------------
. William F. Garrity | Director of Academic and Campus Technology Services | Associate Chief Information Officer | Computing Services | Dartmouth College
. 6224 Baker/Berry | 178A Berry | Hanover NH 03755
. 603/359-0566 | https://www.facebook.com/DartmouthComputingServices | william.garrity@dartmouth.edu | http://about.me/william.garrity

. Email directly help@dartmouth.edu for the most efficient response to Computing Services-related questions. 
. Remember: passwords should not be shared. Computing Services will NEVER request passwords or other personal information via email. Messages requesting such information are fraudulent and should be deleted.


From: "Aikman, Chuck" <caikman@INDIANA.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Thu, 9 Feb 2012 20:45:52 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] explaining the cloud

Our CIO (and some others) have been using the phrase "above campus services" for a few years now. There are a few articles published on it in the EDUCUASE space. An early example form 2009 is http://www.educause.edu/EDUCAUSE+Review/EDUCAUSEReviewMagazineVolume44/AboveCampusServicesShapingtheP/185222

Simply saying "above the campus" is less nebulous than cloud (pun intended). ;-)

Regards,
Chuck

Chuck Aikman
Manager, Knowledge Management
Indiana University
University Information Technology Services

Well, if I understand correctly, cloud services are those that you access via the Internet rather than services (software) that are directly available on your own computer. If it is not easy to capture that in a catch phrase of some sort then perhaps the best effort is to educate users about its meaning while using the most prevalent terminology? Andrea L Van Proyen Manager, Service Center Communications Campus Information Technologies & Educational Services (CITES) University of Illinois at Urbana-Champaign 1121 DCL 1304 W. Springfield Ave. Urbana, IL 61801 MC-256 P: 217-265-6301 F: 217-244-7089
I think the sheer number of attempts to 'explain the cloud' demonstrate exactly why it would be very helpful to have this discussion! Lisa Trubitt Assistant CIO University at Albany, SUNY The University will never ask you to reveal your password. Please disregard all such requests.
Yikes, sorry all those sound sooo techy to me. I actually don't think "the cloud" is best for capturing the idea that your data and storage are off in the "ether" but at least it has a friendly ring!  : )

Andrea L Van Proyen
Manager, Service Center Communications
Campus Information Technologies & Educational Services (CITES)
University of Illinois at Urbana-Champaign
1121 DCL
1304 W. Springfield Ave.
Urbana, IL 61801
MC-256
P: 217-265-6301
F: 217-244-7089

From: William Garrity <William.Garrity@DARTMOUTH.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Thu, 9 Feb 2012 20:49:38 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] explaining the cloud

Remote storage, remote processing; remote distributed storage, remote distributed processing. 

---------------
. William F. Garrity | Director of Academic and Campus Technology Services | Associate Chief Information Officer | Computing Services | Dartmouth College
. 6224 Baker/Berry | 178A Berry | Hanover NH 03755

. Email directly help@dartmouth.edu for the most efficient response to Computing Services-related questions. 
. Remember: passwords should not be shared. Computing Services will NEVER request passwords or other personal information via email. Messages requesting such information are fraudulent and should be deleted.


From: "Aikman, Chuck" <caikman@INDIANA.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Thu, 9 Feb 2012 20:45:52 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] explaining the cloud

Our CIO (and some others) have been using the phrase "above campus services" for a few years now. There are a few articles published on it in the EDUCUASE space. An early example form 2009 is http://www.educause.edu/EDUCAUSE+Review/EDUCAUSEReviewMagazineVolume44/AboveCampusServicesShapingtheP/185222

Simply saying "above the campus" is less nebulous than cloud (pun intended). ;-)

Regards,
Chuck

Chuck Aikman
Manager, Knowledge Management
Indiana University
University Information Technology Services

"The truth is out there.  So is your data."
_____________________________________________________________________
David W. Sisk    Associate Director for Administration, Information Technology Services
Macalester College    /    1600 Grand Avenue    /     Saint Paul, Minnesota  55105-1899
http://www.macalester.edu/~sisk/                Voice (651) 696-6745,  FAX (651) 696-6778


Which cloud and which cloud offering? Public Cloud? Private Cloud? Hybrid Cloud? :) There are many different options and varieties. I have explained this topic internally and externally. I am not available Friday for coffee shop. I would be happy to help explain this topic which I'm in the middle of doing. -T Tina Meier Director, Server Administration Information Technology Oklahoma State University System 003 Math Sciences Stillwater, OK  74074 tina.meier@okstate.edu 405-744-9375

We are having an internal debate about using cloud based services (SaaS) for a new ticketing system. The concern is that students SS#s, code, and other private information is out on the cloud. Has anyone put confidential information out and how did you make that decision? It is a cheaper solution but how much risk is tolerable?
Thanks,

Eileen

 

Eileen Donnelly

Assistant Vice President of Technology and Online Learning

Wilmington University


47 Reads Way

New Castle, De. 19720
Email: eileen.g.donnelly@wilmu.edu

Phone:  (302) 356-6812
Fax: (302) 328-6287

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of William Garrity
Sent: Thursday, February 09, 2012 3:50 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] explaining the cloud

 

Remote storage, remote processing; remote distributed storage, remote distributed processing. 

 

---------------

. William F. Garrity | Director of Academic and Campus Technology Services | Associate Chief Information Officer | Computing Services | Dartmouth College

. 6224 Baker/Berry | 178A Berry | Hanover NH 03755

 

. Email directly help@dartmouth.edu for the most efficient response to Computing Services-related questions. 

. Remember: passwords should not be shared. Computing Services will NEVER request passwords or other personal information via email. Messages requesting such information are fraudulent and should be deleted.

 

From: "Aikman, Chuck" <caikman@INDIANA.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Thu, 9 Feb 2012 20:45:52 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] explaining the cloud

 

Our CIO (and some others) have been using the phrase "above campus services" for a few years now. There are a few articles published on it in the EDUCUASE space. An early example form 2009 is http://www.educause.edu/EDUCAUSE+Review/EDUCAUSEReviewMagazineVolume44/AboveCampusServicesShapingtheP/185222

 

Simply saying "above the campus" is less nebulous than cloud (pun intended). ;-)

 

Regards,

Chuck

 

Chuck Aikman

Manager, Knowledge Management

Indiana University

University Information Technology Services

 

Hi- One point that seems to help is pointing out what they already do, and probably have done for a long time, in the "cloud". Gmail being one of the more recognizable services. Google Docs is a familiar example of a cloud service as well. Once they realize it isn't brand new concept, and can relate it to something they already use, it becomes easier. To go a little further for those who want more, you can break it down into 3 cloud service types with examples they are familiar with. See this graphic from OpenCrowd: http://www.opencrowd.com/assets/images/views/views_cloud-tax-lrg.png IAAS (Infrastructure as a [cloud] service), example: Moxy or Carbonite are file backups to "hard drives" in the cloud. SAAS (Software as a [cloud] service), example: Gmail or Angry Birds Online, software run remotely, displayed locally. PAAS (Platform as as [cloud] service). This has fewer familiar examples, but can be explained as a virtual server where you can build and run your own applications without having to buy all the equipment you'd need to run it locally. (Servers, databases, development software, etc). Hope that helps a little to explain this continually evolving concept. Matt Matthew C. Kullberg Technical Project Manager Cyberinfrastructure Services Division San Diego Supercomputer Center mck@sdsc.edu - 858­822-6814
Nice summary Matt. Thanks, Chuck
My short version is to refer to a cloud to non-IT people  as:

a remote datacenter that can deliver applications to you over the web and can store your data there also. The big advantage is that someone else (not our organization ) operates and maintains that datacenter. 

That takes care of 97% of the people who as me about it. The other 3% will need more than a 2 sentence explanation. 



Pretty good article in Campus Technology:  http://campustechnology.com/articles/2011/10/31/what-is-the-cloud.aspx

 

They refer to it like electricity.  If you aren’t in the cloud you are like running your own generator.

 

_______________________________________________________________________________

NOTE:  IS&T will *NEVER* request passwords or other personal information via email. 

Messages requesting such information are fraudulent.

_______________________________________________________________________________

Christine C. Fitzgerald

Manager of Communications

 

Information Services and Technology (IS&T)

Massachusetts Institute of Technology

77 Massachusetts Avenue, Room W92-218B

Cambridge, MA 02139-4307

 

cavanna@mit.edu

617.253.9814

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@listserv.educause.edu] On Behalf Of David Sisk
Sent: Thursday, February 09, 2012 4:09 PM
To: ITCOMM@listserv.educause.edu
Subject: Re: [ITCOMM] explaining the cloud

 

"The truth is out there.  So is your data."
_____________________________________________________________________
David W. Sisk    Associate Director for Administration, Information Technology Services
Macalester College    /    1600 Grand Avenue    /     Saint Paul, Minnesota  55105-1899
http://www.macalester.edu/~sisk/                Voice (651) 696-6745,  FAX (651) 696-6778

Hi Carlyn, If you need something more in-depth than a 2 sentence explanation, you might want to point people to the EDUCAUSE 7 Things You Should Know About Cloud Computing. http://net.educause.edu/ir/library/pdf/EST0902.pdf And of course there is the even more detailed Cloud Computing Microsite. http://www.educause.edu/Resources/Browse/Cloud%20Computing/27148 Colleen Keller Electronic Resources Librarian EDUCAUSE - Uncommon Thinking for the Common Good
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