Main Nav

Hello IT Communicators!

 

I am reaching out to see how you use social media. Do you use it to address technical issues? Do you use it to promote your services? Do you have a separate IT account for your university or do you utilize the university’s account? Have you had success with social media? Do you find it a useful tool?

 

Any insight is much appreciated!

Jamey

 

Jamey Chapin

Communication Specialist Senior

Phone: 262-472-7792

Fax: 262-472-1285

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

AttachmentSize
image001.png12.28 KB

Comments

Hi Jamey,
CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 
Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!
Kristen



Kristen Kolenz
Digital Technology Solutions and Services
Information Technology Services
Case Western Reserve University
216.368.4639

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.


Thank you so much Kristen!

 

Thanks for the well wishes! I think it’s the ninth time we have battled J

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 10:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.

 

Message from beckygrant@ou.edu

Kristen, do you think you can share the strategy document with the group? I know I would love to see it!

Hope everyone has a wonderful holiday!

becky grant
COMMUNICATIONS MANAGER
The University of Oklahoma Information Technology

405.325.3560  |  it.ou.edu
From: The EDUCAUSE IT Communications Constituent Group Listserv [ITCOMM@LISTSERV.EDUCAUSE.EDU] on behalf of Chapin, Jamey [chapinj@UWW.EDU]
Sent: Thursday, December 19, 2013 11:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

Thank you so much Kristen!

 

Thanks for the well wishes! I think it’s the ninth time we have battled J

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 10:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.

 

Jamey,

 

Liberty University uses social media quite extensively, and we have a separate account for IT that we use to promote IT services, alert students to downtime, and information for our IT Marketplace (campus technology store).

 

We’ve had a lot of success building our social media accounts thru promotions (like our Facebook page to enter to win, etc) and word of mouth from our other University social media accounts.

 

One area that we’ve been exploring is using our Facebook page as a “social help desk.” As a general rule, we refer students to our traditional HelpDesk for more complicated questions, but for things like “How do I set up my email on my iPhone” or “I’m having trouble submitting this paper in Blackboard” Facebook seems to be working great. We’re using a tool called Desk.com to manage it; we don’t put Facebook posts in our main service-desk system (unless if the post is escalated to the regular HelpDesk).  We’re even finding that on occasion students help each other on the Facebook page before we even have a chance to respond!

 

Our Facebook is http://facebook.com/luhelpdesk  and our twitter is http://www.twitter.com/LibertyHelpDesk. Our main University’s account is https://www.facebook.com/LibertyUniversity. Feel free to reach out if I can give you any more information.

 

 

Jan Michael Dervish 
Project & Customer Relationship Management
Information Technology

(434) 592-5325


Liberty University  |  Training Champions for Christ since 1971

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 11:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?
Importance: High

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.

 

Here at USU,

I am using Twitter  @USUIT for announcements, reporting issues, and we have done some tech support on it with students asking questions.   

For Facebook we are using the main university account and also posting and responding to questions in our Incoming Class of 2013 Facebook group.

Kevin





On Dec 19, 2013, at 10:32 AM, Grant, Becky <beckygrant@OU.EDU> wrote:

Kristen, do you think you can share the strategy document with the group? I know I would love to see it!

Hope everyone has a wonderful holiday!

becky grant
COMMUNICATIONS MANAGER
The University of Oklahoma Information Technology

405.325.3560  |  it.ou.edu
From: The EDUCAUSE IT Communications Constituent Group Listserv [ITCOMM@LISTSERV.EDUCAUSE.EDU] on behalf of Chapin, Jamey [chapinj@UWW.EDU]
Sent: Thursday, December 19, 2013 11:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

Thank you so much Kristen!

 

Thanks for the well wishes! I think it’s the ninth time we have battled J

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDUOn Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 10:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Hi Jamey,
CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 
Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!
Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services
Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.
 

Jamey,

At Texas A&M we use our social media accounts to primarily talk about our products and services and any IT problems or incidents that occur on campus, but we also cover IT topics we believe would be interesting to our audience. We post daily on Twitter and a few times a week on Facebook. We’ve also started a Pinterest and Instagram page. I particularly like our Tech Humor (http://www.pinterest.com/tamuit/tech-humor/) and Tech Creative(http://www.pinterest.com/tamuit/technology-meets-creativity/) boards. Our student workers manage our social media footprint with oversight from full-time staff.

 

Twitter - https://twitter.com/TAMU_IT

Facebook - https://www.facebook.com/tamuIT

Pinterest - http://www.pinterest.com/tamuit/

Instagram - http://instagram.com/tamuit

 

Thanks,

Allison

 

Allison Oslund

Assistant Director

Product Strategy & Communication

Texas A&M Information Technology | Texas A&M University

allison-oslund@tamu.edu

 

Mail Stop 3142 | College Station, TX 77843-3142

Tel. 979.845.5093 | Fax 979.862.3971

IT.tamu.edu | Making IT Possible

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kevin Reeve
Sent: Thursday, December 19, 2013 11:44 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Here at USU,

 

I am using Twitter  @USUIT for announcements, reporting issues, and we have done some tech support on it with students asking questions.   

 

For Facebook we are using the main university account and also posting and responding to questions in our Incoming Class of 2013 Facebook group.

 

Kevin

 

 

 

 

 

On Dec 19, 2013, at 10:32 AM, Grant, Becky <beckygrant@OU.EDU> wrote:



Kristen, do you think you can share the strategy document with the group? I know I would love to see it!

Hope everyone has a wonderful holiday!

 

becky grant

COMMUNICATIONS MANAGER

The University of Oklahoma Information Technology

 

405.325.3560  |  it.ou.edu

From: The EDUCAUSE IT Communications Constituent Group Listserv [ITCOMM@LISTSERV.EDUCAUSE.EDU] on behalf of Chapin, Jamey [chapinj@UWW.EDU]
Sent: Thursday, December 19, 2013 11:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

Thank you so much Kristen!

 

Thanks for the well wishes! I think it’s the ninth time we have battled J

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDUOn Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 10:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.

 

Allison,
I'm initiating a "slow clap" for your Pinterest Tech Humor board, in particular. Bravo and well done. I'm following both boards now and I'm going to make an amp out of a Pringles can when I get home tonight.
I'd like to do this, if not with Pinterest (survey results say it's not used enough), with a Facebook album, at least! I personally feel that it would increase students' feelings of goodwill towards ITS, and lessen the perception that we're a bunch of robots. Has it had any effect like that on your organization? What kind of feedback do you get from students, faculty and staff? Did you have to convince your leadership to let you have these two boards?
Kristen


Kristen Kolenz
Digital Technology Solutions and Services
Information Technology Services
Case Western Reserve University
216.368.4639

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.


At the University of Rochester, we use Facebook and YouTube (separate IT accounts).


We use Facebook to let our community know about new IT services or products, security recommendations, upcoming events, photos of new tech-enhanced spaces, Computer Store promotions, and general IT news we think they may be interested in. Occasionally, we will post about outages or maintenance notices if they're major or will impact a large group of people, but we leave it up to individuals to subscribe to our IT Notices site if they want to know about all of them. Beyond information sharing and occasional problem solving for followers, Facebook is a good way to give IT depts a friendly face and some personality.

We use YouTube mostly for videos about security, research computing, and tutorials. We've slowly been expanding our offerings — IT Annual Report highlight videos, intro videos to our MOOC course offerings, unboxing videos for new products at the Computer Store, etc. YouTube's flexibility is nice — we can easily embed/share videos and playlists elsewhere and control each video's privacy (public/unlisted/private). We've also worked successfully with the student Cinema Group to show some of our videos as trailers before movie showings on campus — for example: www.youtube.com/watch?v=8MrYh4jlSCg and www.youtube.com/watch?v=N_AcUf3eIi4. Multimedia is well worth the effort.

I definitely recommend maintaining a social media calendar — it's helped my team plan relevant posts around University events and our security awareness campaigns so we're sending a coordinated message across platforms and communication channels.

We're just starting to experiment with Vine -- launching this at the start of the Spring semester. Curious to hear if anyone else is already using Vine?

Sara


Sara May
Senior Communications Associate
Office of the Vice President for IT/CIO
University of Rochester
Brighton Business Center
585.276.3873

On 12/19/13 11:30 AM, "Kristen Kolenz" <kristen.kolenz@CASE.EDU> wrote:

Hi Jamey,
CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits[facebook.com], @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 
Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!
Kristen



Kristen Kolenz
Digital Technology Solutions and Services
Information Technology Services
Case Western Reserve University
216.368.4639

Be one of the first to get news from ITS! Follow us on Facebook[facebook.com] and Twitter[twitter.com].


WOW!

 

Thank you so much for everyone’s input! It’s greatly appreciated.

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of May, Sara
Sent: Thursday, December 19, 2013 12:55 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

At the University of Rochester, we use Facebook and YouTube (separate IT accounts).

 

 

We use Facebook to let our community know about new IT services or products, security recommendations, upcoming events, photos of new tech-enhanced spaces, Computer Store promotions, and general IT news we think they may be interested in. Occasionally, we will post about outages or maintenance notices if they're major or will impact a large group of people, but we leave it up to individuals to subscribe to our IT Notices site if they want to know about all of them. Beyond information sharing and occasional problem solving for followers, Facebook is a good way to give IT depts a friendly face and some personality.

 

We use YouTube mostly for videos about security, research computing, and tutorials. We've slowly been expanding our offerings — IT Annual Report highlight videos, intro videos to our MOOC course offerings, unboxing videos for new products at the Computer Store, etc. YouTube's flexibility is nice — we can easily embed/share videos and playlists elsewhere and control each video's privacy (public/unlisted/private). We've also worked successfully with the student Cinema Group to show some of our videos as trailers before movie showings on campus — for example: www.youtube.com/watch?v=8MrYh4jlSCg and www.youtube.com/watch?v=N_AcUf3eIi4. Multimedia is well worth the effort.

 

I definitely recommend maintaining a social media calendar — it's helped my team plan relevant posts around University events and our security awareness campaigns so we're sending a coordinated message across platforms and communication channels.

 

We're just starting to experiment with Vine -- launching this at the start of the Spring semester. Curious to hear if anyone else is already using Vine?

 

Sara

 

 

Sara May

Senior Communications Associate

Office of the Vice President for IT/CIO

University of Rochester

Brighton Business Center

585.276.3873

 

On 12/19/13 11:30 AM, "Kristen Kolenz" <kristen.kolenz@CASE.EDU> wrote:

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits[facebook.com], @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook[facebook.com] and Twitter[twitter.com].

 

Hi Jamey, 

We do use social media in our IT department for communications.  Our accounts are separate from our University's social media accounts, but our main social media sites do watch us and have reposted and retweeted on the main University accounts on occasion or when we ask.

We have an organizational Facebook account (Princeton OIT) and Twitter account (@PrincetonOIT) that we use to generally promote OIT services and resources to our students, faculty and staff.  Interesting tech news can also make a post. These accounts are really just another 'shout out' that we use to complement our other suite of communications (website, emails, enews, etc).  

We have a second Twitter account (@PUOITSOC) that we use specifically to tweet technical news: maintenance outages, statuses on unplanned outages, and alerts on known phishing attempts on campus. Things of this very technical nature. @PUOITSOC is managed by our Support and Operations Center (a.k.a. Help Desk) and has a strong following by our technical support groups in OIT and on campus, including OIT staff, department technical support staff, and our student technology consultants.  

We have not created campaigns to heavily promote our social media sites.  We have collected our friends, likes and followers organically and through grass roots efforts.  

Rumor has it at Princeton that our students would rather not have OIT connected to them 'socially.'  Email from us is just fine they say.  :)    

Happy holidays to all!

Linda 

-- 

Linda Dereka

Sr. Communications Coordinator and Strategist

Office of Information Technology

Princeton University

701 Carnegie Center, 244D, Princeton, NJ 08540

Contact: 609-258-5314|dereka@princeton.edu  

Website: www.princeton.edu/oit


From: <Chapin>, Jamey <chapinj@UWW.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Thursday, December 19, 2013 10:47 AM
To: "ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] How do you use social media?

Hello IT Communicators!

 

I am reaching out to see how you use social media. Do you use it to address technical issues? Do you use it to promote your services? Do you have a separate IT account for your university or do you utilize the university’s account? Have you had success with social media? Do you find it a useful tool?

 

Any insight is much appreciated!

Jamey

 

Jamey Chapin

Communication Specialist Senior

Phone: 262-472-7792

Fax: 262-472-1285

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We have Facebook (www.facebook.com/LSUInfoTechServ) and Twitter accounts (www.twitter.com/LSUITS) which we use for general LSU ITS announcements including outages. Over the last couple of weeks we have used to sites to track Itsy the LSU ITS Elf. It has been really fun. Please check out his antics.

 

 

Sheri J. Thompson

IT Communications & Planning Officer

LSU Information Technology Services

200 Frey Computing

Baton Rouge, LA 70806

Tel. (225) 578-5739

Fax: (225) 578-7710

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of May, Sara
Sent: Thursday, December 19, 2013 12:55 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

At the University of Rochester, we use Facebook and YouTube (separate IT accounts).

 

 

We use Facebook to let our community know about new IT services or products, security recommendations, upcoming events, photos of new tech-enhanced spaces, Computer Store promotions, and general IT news we think they may be interested in. Occasionally, we will post about outages or maintenance notices if they're major or will impact a large group of people, but we leave it up to individuals to subscribe to our IT Notices site if they want to know about all of them. Beyond information sharing and occasional problem solving for followers, Facebook is a good way to give IT depts a friendly face and some personality.

 

We use YouTube mostly for videos about security, research computing, and tutorials. We've slowly been expanding our offerings — IT Annual Report highlight videos, intro videos to our MOOC course offerings, unboxing videos for new products at the Computer Store, etc. YouTube's flexibility is nice — we can easily embed/share videos and playlists elsewhere and control each video's privacy (public/unlisted/private). We've also worked successfully with the student Cinema Group to show some of our videos as trailers before movie showings on campus — for example: www.youtube.com/watch?v=8MrYh4jlSCg and www.youtube.com/watch?v=N_AcUf3eIi4. Multimedia is well worth the effort.

 

I definitely recommend maintaining a social media calendar — it's helped my team plan relevant posts around University events and our security awareness campaigns so we're sending a coordinated message across platforms and communication channels.

 

We're just starting to experiment with Vine -- launching this at the start of the Spring semester. Curious to hear if anyone else is already using Vine?

 

Sara

 

 

Sara May

Senior Communications Associate

Office of the Vice President for IT/CIO

University of Rochester

Brighton Business Center

585.276.3873

 

On 12/19/13 11:30 AM, "Kristen Kolenz" <kristen.kolenz@CASE.EDU> wrote:

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits[facebook.com], @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook[facebook.com] and Twitter[twitter.com].

 

Kristen,

 

We actually use our Pinterest page primarily to feed content for our Facebook page. Once a week we share a pin in our Facebook feed. This can range from one of our humor posts to a security tip to tips on interviewing and resume building. We get the most “likes” on these posts and hopefully they’ll follow the link to our board and see other information that might interest them.

 

Our position statement for our organization is to be perceived as “friendly IT experts” and I do think posts like this help us portray this personality to the students across campus.

 

I’m not sure my CIO knows what we have on our pinterest boards. J  

However, I vet every post that is shared via Facebook and we haven’t had any issues.

 

Thanks!

Allison

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 12:44 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Allison,

I'm initiating a "slow clap" for your Pinterest Tech Humor board, in particular. Bravo and well done. I'm following both boards now and I'm going to make an amp out of a Pringles can when I get home tonight.

I'd like to do this, if not with Pinterest (survey results say it's not used enough), with a Facebook album, at least! I personally feel that it would increase students' feelings of goodwill towards ITS, and lessen the perception that we're a bunch of robots. Has it had any effect like that on your organization? What kind of feedback do you get from students, faculty and staff? Did you have to convince your leadership to let you have these two boards?

Kristen


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.

 

Hello IT Communicators!

 

I am reaching out to see how you use social media. Do you use it to address technical issues? Do you use it to promote your services? Do you have a separate IT account for your university or do you utilize the university’s account? Have you had success with social media? Do you find it a useful tool?

 

Any insight is much appreciated!

Jamey

 

Jamey Chapin

Communication Specialist Senior

Phone: 262-472-7792

Fax: 262-472-1285

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Hi Jamey,
CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 
Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!
Kristen



Kristen Kolenz
Digital Technology Solutions and Services
Information Technology Services
Case Western Reserve University
216.368.4639

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.


Thank you so much Kristen!

 

Thanks for the well wishes! I think it’s the ninth time we have battled J

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 10:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.

 

Message from beckygrant@ou.edu

Kristen, do you think you can share the strategy document with the group? I know I would love to see it!

Hope everyone has a wonderful holiday!

becky grant
COMMUNICATIONS MANAGER
The University of Oklahoma Information Technology

405.325.3560  |  it.ou.edu
From: The EDUCAUSE IT Communications Constituent Group Listserv [ITCOMM@LISTSERV.EDUCAUSE.EDU] on behalf of Chapin, Jamey [chapinj@UWW.EDU]
Sent: Thursday, December 19, 2013 11:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

Thank you so much Kristen!

 

Thanks for the well wishes! I think it’s the ninth time we have battled J

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 10:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.

 

Jamey,

 

Liberty University uses social media quite extensively, and we have a separate account for IT that we use to promote IT services, alert students to downtime, and information for our IT Marketplace (campus technology store).

 

We’ve had a lot of success building our social media accounts thru promotions (like our Facebook page to enter to win, etc) and word of mouth from our other University social media accounts.

 

One area that we’ve been exploring is using our Facebook page as a “social help desk.” As a general rule, we refer students to our traditional HelpDesk for more complicated questions, but for things like “How do I set up my email on my iPhone” or “I’m having trouble submitting this paper in Blackboard” Facebook seems to be working great. We’re using a tool called Desk.com to manage it; we don’t put Facebook posts in our main service-desk system (unless if the post is escalated to the regular HelpDesk).  We’re even finding that on occasion students help each other on the Facebook page before we even have a chance to respond!

 

Our Facebook is http://facebook.com/luhelpdesk  and our twitter is http://www.twitter.com/LibertyHelpDesk. Our main University’s account is https://www.facebook.com/LibertyUniversity. Feel free to reach out if I can give you any more information.

 

 

Jan Michael Dervish 
Project & Customer Relationship Management
Information Technology

(434) 592-5325


Liberty University  |  Training Champions for Christ since 1971

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 11:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?
Importance: High

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.

 

Here at USU,

I am using Twitter  @USUIT for announcements, reporting issues, and we have done some tech support on it with students asking questions.   

For Facebook we are using the main university account and also posting and responding to questions in our Incoming Class of 2013 Facebook group.

Kevin





On Dec 19, 2013, at 10:32 AM, Grant, Becky <beckygrant@OU.EDU> wrote:

Kristen, do you think you can share the strategy document with the group? I know I would love to see it!

Hope everyone has a wonderful holiday!

becky grant
COMMUNICATIONS MANAGER
The University of Oklahoma Information Technology

405.325.3560  |  it.ou.edu
From: The EDUCAUSE IT Communications Constituent Group Listserv [ITCOMM@LISTSERV.EDUCAUSE.EDU] on behalf of Chapin, Jamey [chapinj@UWW.EDU]
Sent: Thursday, December 19, 2013 11:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

Thank you so much Kristen!

 

Thanks for the well wishes! I think it’s the ninth time we have battled J

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDUOn Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 10:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Hi Jamey,
CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 
Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!
Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services
Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.
 

Jamey,

At Texas A&M we use our social media accounts to primarily talk about our products and services and any IT problems or incidents that occur on campus, but we also cover IT topics we believe would be interesting to our audience. We post daily on Twitter and a few times a week on Facebook. We’ve also started a Pinterest and Instagram page. I particularly like our Tech Humor (http://www.pinterest.com/tamuit/tech-humor/) and Tech Creative(http://www.pinterest.com/tamuit/technology-meets-creativity/) boards. Our student workers manage our social media footprint with oversight from full-time staff.

 

Twitter - https://twitter.com/TAMU_IT

Facebook - https://www.facebook.com/tamuIT

Pinterest - http://www.pinterest.com/tamuit/

Instagram - http://instagram.com/tamuit

 

Thanks,

Allison

 

Allison Oslund

Assistant Director

Product Strategy & Communication

Texas A&M Information Technology | Texas A&M University

allison-oslund@tamu.edu

 

Mail Stop 3142 | College Station, TX 77843-3142

Tel. 979.845.5093 | Fax 979.862.3971

IT.tamu.edu | Making IT Possible

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kevin Reeve
Sent: Thursday, December 19, 2013 11:44 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Here at USU,

 

I am using Twitter  @USUIT for announcements, reporting issues, and we have done some tech support on it with students asking questions.   

 

For Facebook we are using the main university account and also posting and responding to questions in our Incoming Class of 2013 Facebook group.

 

Kevin

 

 

 

 

 

On Dec 19, 2013, at 10:32 AM, Grant, Becky <beckygrant@OU.EDU> wrote:



Kristen, do you think you can share the strategy document with the group? I know I would love to see it!

Hope everyone has a wonderful holiday!

 

becky grant

COMMUNICATIONS MANAGER

The University of Oklahoma Information Technology

 

405.325.3560  |  it.ou.edu

From: The EDUCAUSE IT Communications Constituent Group Listserv [ITCOMM@LISTSERV.EDUCAUSE.EDU] on behalf of Chapin, Jamey [chapinj@UWW.EDU]
Sent: Thursday, December 19, 2013 11:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

Thank you so much Kristen!

 

Thanks for the well wishes! I think it’s the ninth time we have battled J

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDUOn Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 10:31 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits, @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.

 

Allison,
I'm initiating a "slow clap" for your Pinterest Tech Humor board, in particular. Bravo and well done. I'm following both boards now and I'm going to make an amp out of a Pringles can when I get home tonight.
I'd like to do this, if not with Pinterest (survey results say it's not used enough), with a Facebook album, at least! I personally feel that it would increase students' feelings of goodwill towards ITS, and lessen the perception that we're a bunch of robots. Has it had any effect like that on your organization? What kind of feedback do you get from students, faculty and staff? Did you have to convince your leadership to let you have these two boards?
Kristen


Kristen Kolenz
Digital Technology Solutions and Services
Information Technology Services
Case Western Reserve University
216.368.4639

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.


At the University of Rochester, we use Facebook and YouTube (separate IT accounts).


We use Facebook to let our community know about new IT services or products, security recommendations, upcoming events, photos of new tech-enhanced spaces, Computer Store promotions, and general IT news we think they may be interested in. Occasionally, we will post about outages or maintenance notices if they're major or will impact a large group of people, but we leave it up to individuals to subscribe to our IT Notices site if they want to know about all of them. Beyond information sharing and occasional problem solving for followers, Facebook is a good way to give IT depts a friendly face and some personality.

We use YouTube mostly for videos about security, research computing, and tutorials. We've slowly been expanding our offerings — IT Annual Report highlight videos, intro videos to our MOOC course offerings, unboxing videos for new products at the Computer Store, etc. YouTube's flexibility is nice — we can easily embed/share videos and playlists elsewhere and control each video's privacy (public/unlisted/private). We've also worked successfully with the student Cinema Group to show some of our videos as trailers before movie showings on campus — for example: www.youtube.com/watch?v=8MrYh4jlSCg and www.youtube.com/watch?v=N_AcUf3eIi4. Multimedia is well worth the effort.

I definitely recommend maintaining a social media calendar — it's helped my team plan relevant posts around University events and our security awareness campaigns so we're sending a coordinated message across platforms and communication channels.

We're just starting to experiment with Vine -- launching this at the start of the Spring semester. Curious to hear if anyone else is already using Vine?

Sara


Sara May
Senior Communications Associate
Office of the Vice President for IT/CIO
University of Rochester
Brighton Business Center
585.276.3873

On 12/19/13 11:30 AM, "Kristen Kolenz" <kristen.kolenz@CASE.EDU> wrote:

Hi Jamey,
CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits[facebook.com], @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 
Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!
Kristen



Kristen Kolenz
Digital Technology Solutions and Services
Information Technology Services
Case Western Reserve University
216.368.4639

Be one of the first to get news from ITS! Follow us on Facebook[facebook.com] and Twitter[twitter.com].


WOW!

 

Thank you so much for everyone’s input! It’s greatly appreciated.

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of May, Sara
Sent: Thursday, December 19, 2013 12:55 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

At the University of Rochester, we use Facebook and YouTube (separate IT accounts).

 

 

We use Facebook to let our community know about new IT services or products, security recommendations, upcoming events, photos of new tech-enhanced spaces, Computer Store promotions, and general IT news we think they may be interested in. Occasionally, we will post about outages or maintenance notices if they're major or will impact a large group of people, but we leave it up to individuals to subscribe to our IT Notices site if they want to know about all of them. Beyond information sharing and occasional problem solving for followers, Facebook is a good way to give IT depts a friendly face and some personality.

 

We use YouTube mostly for videos about security, research computing, and tutorials. We've slowly been expanding our offerings — IT Annual Report highlight videos, intro videos to our MOOC course offerings, unboxing videos for new products at the Computer Store, etc. YouTube's flexibility is nice — we can easily embed/share videos and playlists elsewhere and control each video's privacy (public/unlisted/private). We've also worked successfully with the student Cinema Group to show some of our videos as trailers before movie showings on campus — for example: www.youtube.com/watch?v=8MrYh4jlSCg and www.youtube.com/watch?v=N_AcUf3eIi4. Multimedia is well worth the effort.

 

I definitely recommend maintaining a social media calendar — it's helped my team plan relevant posts around University events and our security awareness campaigns so we're sending a coordinated message across platforms and communication channels.

 

We're just starting to experiment with Vine -- launching this at the start of the Spring semester. Curious to hear if anyone else is already using Vine?

 

Sara

 

 

Sara May

Senior Communications Associate

Office of the Vice President for IT/CIO

University of Rochester

Brighton Business Center

585.276.3873

 

On 12/19/13 11:30 AM, "Kristen Kolenz" <kristen.kolenz@CASE.EDU> wrote:

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits[facebook.com], @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook[facebook.com] and Twitter[twitter.com].

 

Hi Jamey, 

We do use social media in our IT department for communications.  Our accounts are separate from our University's social media accounts, but our main social media sites do watch us and have reposted and retweeted on the main University accounts on occasion or when we ask.

We have an organizational Facebook account (Princeton OIT) and Twitter account (@PrincetonOIT) that we use to generally promote OIT services and resources to our students, faculty and staff.  Interesting tech news can also make a post. These accounts are really just another 'shout out' that we use to complement our other suite of communications (website, emails, enews, etc).  

We have a second Twitter account (@PUOITSOC) that we use specifically to tweet technical news: maintenance outages, statuses on unplanned outages, and alerts on known phishing attempts on campus. Things of this very technical nature. @PUOITSOC is managed by our Support and Operations Center (a.k.a. Help Desk) and has a strong following by our technical support groups in OIT and on campus, including OIT staff, department technical support staff, and our student technology consultants.  

We have not created campaigns to heavily promote our social media sites.  We have collected our friends, likes and followers organically and through grass roots efforts.  

Rumor has it at Princeton that our students would rather not have OIT connected to them 'socially.'  Email from us is just fine they say.  :)    

Happy holidays to all!

Linda 

-- 

Linda Dereka

Sr. Communications Coordinator and Strategist

Office of Information Technology

Princeton University

701 Carnegie Center, 244D, Princeton, NJ 08540

Contact: 609-258-5314|dereka@princeton.edu  

Website: www.princeton.edu/oit


From: <Chapin>, Jamey <chapinj@UWW.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Thursday, December 19, 2013 10:47 AM
To: "ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] How do you use social media?

Hello IT Communicators!

 

I am reaching out to see how you use social media. Do you use it to address technical issues? Do you use it to promote your services? Do you have a separate IT account for your university or do you utilize the university’s account? Have you had success with social media? Do you find it a useful tool?

 

Any insight is much appreciated!

Jamey

 

Jamey Chapin

Communication Specialist Senior

Phone: 262-472-7792

Fax: 262-472-1285

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We have Facebook (www.facebook.com/LSUInfoTechServ) and Twitter accounts (www.twitter.com/LSUITS) which we use for general LSU ITS announcements including outages. Over the last couple of weeks we have used to sites to track Itsy the LSU ITS Elf. It has been really fun. Please check out his antics.

 

 

Sheri J. Thompson

IT Communications & Planning Officer

LSU Information Technology Services

200 Frey Computing

Baton Rouge, LA 70806

Tel. (225) 578-5739

Fax: (225) 578-7710

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of May, Sara
Sent: Thursday, December 19, 2013 12:55 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

At the University of Rochester, we use Facebook and YouTube (separate IT accounts).

 

 

We use Facebook to let our community know about new IT services or products, security recommendations, upcoming events, photos of new tech-enhanced spaces, Computer Store promotions, and general IT news we think they may be interested in. Occasionally, we will post about outages or maintenance notices if they're major or will impact a large group of people, but we leave it up to individuals to subscribe to our IT Notices site if they want to know about all of them. Beyond information sharing and occasional problem solving for followers, Facebook is a good way to give IT depts a friendly face and some personality.

 

We use YouTube mostly for videos about security, research computing, and tutorials. We've slowly been expanding our offerings — IT Annual Report highlight videos, intro videos to our MOOC course offerings, unboxing videos for new products at the Computer Store, etc. YouTube's flexibility is nice — we can easily embed/share videos and playlists elsewhere and control each video's privacy (public/unlisted/private). We've also worked successfully with the student Cinema Group to show some of our videos as trailers before movie showings on campus — for example: www.youtube.com/watch?v=8MrYh4jlSCg and www.youtube.com/watch?v=N_AcUf3eIi4. Multimedia is well worth the effort.

 

I definitely recommend maintaining a social media calendar — it's helped my team plan relevant posts around University events and our security awareness campaigns so we're sending a coordinated message across platforms and communication channels.

 

We're just starting to experiment with Vine -- launching this at the start of the Spring semester. Curious to hear if anyone else is already using Vine?

 

Sara

 

 

Sara May

Senior Communications Associate

Office of the Vice President for IT/CIO

University of Rochester

Brighton Business Center

585.276.3873

 

On 12/19/13 11:30 AM, "Kristen Kolenz" <kristen.kolenz@CASE.EDU> wrote:

 

Hi Jamey,

CWRU uses social media, and I'm currently going through the process of drafting an entire strategy for how our IT division will use it. I'll be happy to share it with you once it's approved (hopefully after the holidays). But yes, we do use Facebook and Twitter to let our campus (mostly students) know about maintenance going on in our technology environment, emergency outages, new products and services, events, and general IT news of interest to the demographic. We have our own ITS accounts: facebook.com/cwruits[facebook.com], @CWRUITS and @CWRUITS_status (this last handle is just for outage and maintenance notifications). Lately we've been savvier with Twitter by thanking new followers, retweeting and requesting retweets, and we're gaining new followers much more often! 

Good luck to your football team this Friday in the Stagg Bowl! My husband graduated from and works for Mount Union. ;) How many times have our teams battled now? Feels like every year!

Kristen

 


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook[facebook.com] and Twitter[twitter.com].

 

Kristen,

 

We actually use our Pinterest page primarily to feed content for our Facebook page. Once a week we share a pin in our Facebook feed. This can range from one of our humor posts to a security tip to tips on interviewing and resume building. We get the most “likes” on these posts and hopefully they’ll follow the link to our board and see other information that might interest them.

 

Our position statement for our organization is to be perceived as “friendly IT experts” and I do think posts like this help us portray this personality to the students across campus.

 

I’m not sure my CIO knows what we have on our pinterest boards. J  

However, I vet every post that is shared via Facebook and we haven’t had any issues.

 

Thanks!

Allison

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kristen Kolenz
Sent: Thursday, December 19, 2013 12:44 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How do you use social media?

 

Allison,

I'm initiating a "slow clap" for your Pinterest Tech Humor board, in particular. Bravo and well done. I'm following both boards now and I'm going to make an amp out of a Pringles can when I get home tonight.

I'd like to do this, if not with Pinterest (survey results say it's not used enough), with a Facebook album, at least! I personally feel that it would increase students' feelings of goodwill towards ITS, and lessen the perception that we're a bunch of robots. Has it had any effect like that on your organization? What kind of feedback do you get from students, faculty and staff? Did you have to convince your leadership to let you have these two boards?

Kristen


 

Kristen Kolenz
Digital Technology Solutions and Services

Information Technology Services
Case Western Reserve University
216.368.4639

 

Be one of the first to get news from ITS! Follow us on Facebook and Twitter.

 

Close
Close


Annual Conference
September 29–October 2
Register Now!

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.

Close

Digital Badges
Member recognition effort
Earn yours >

Career Center


Leadership and Management Programs

EDUCAUSE Institute
Project Management

 

 

Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.

 

Close
EDUCAUSE organizes its efforts around three IT Focus Areas

 

 

Join These Programs If Your Focus Is

Close

Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
 

 

Close

2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations


Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.