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As summer approaches we’re looking at alternatives for communicating with inbound first year and transfer students, especially those who will be living in University residence halls.  Primary topics concern connecting to our wireless and wired networks, and IT policies and best practices, including file sharing, IT security and how to get technical support.

 

How do you do this at your institution?  What tools, techniques and timing do you find work best?  What do you do for students who live off-campus?

 

Thanks!

 

 

Chris Finkle

Communications Manager | Information Technology and Services | Syracuse University

Center for Science & Technology, Syracuse, NY 13244-4100

p: 315/ 443-1219 | f: 315/443-2775

cfinkle@syr.edu | http://its.syr.edu

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Hi Chris,

At Rice, we use several channels for communicating with our in-coming undergraduate students:

Joe ITguy on Facebook

An electronic matriculation checklist in Banner/Esther has links and automatically scheduled announcements regarding everything from health forms and meningitis shot reminders to "set up your NetID password and begin using your Rice email."

For connecting to wired and wireless networks, we have a Help Desk student living in each residential facility during O-week.  On-campus orientation week is mandatory for all incoming UG students and is held the week prior to class start; even off-campus students are required to move into a residential college for this week.

When students move in for O-week, they are handed an IT 2GB flashdrive as a gift; it contains the files they need to connect to the Internet on the wired and wireless networks and we encourage them to use the flash drive afterwards to back up their data.

We plan to publish these same connect-to-the-Rice-network files on a web site so anyone who wants to set up their computer before O-week can download anti-virus and Clean Access tools at home.

Good luck!

Carlyn Chatfield
Manager, IT Technical Communications
Rice University
Houston, Texas 77005
713.348.4819

On 5/29/2012 10:21 AM, Christopher Finkle wrote:

As summer approaches we’re looking at alternatives for communicating with inbound first year and transfer students, especially those who will be living in University residence halls.  Primary topics concern connecting to our wireless and wired networks, and IT policies and best practices, including file sharing, IT security and how to get technical support.

 

How do you do this at your institution?  What tools, techniques and timing do you find work best?  What do you do for students who live off-campus?

 

Thanks!

 

 

Chris Finkle

Communications Manager | Information Technology and Services | Syracuse University

Center for Science & Technology, Syracuse, NY 13244-4100

p: 315/ 443-1219 | f: 315/443-2775

cfinkle@syr.edu | http://its.syr.edu

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Hi Chris Here at the University of Wisconsin-Milwaukee, we'll have about 4,000 incoming freshmen and transfer students in the fall. I work very closely with our First Year Center staff who are responsible for our New Student Orientations. I also work closely with our Housing Outreach Coordinator to provide information. Here's what we have planned for our incoming students: - "Meet & greet" resource table at each of our 18 orientations - 30-minute technology presentation for the parents at each of our 18 orientations - 3-part "mailer" sent to incoming students (prior to orientation) w/top 10 questions about IT - Postcard sent to incoming students' parents (prior to orientation) w/info about the UWM TechStore - 3-part oversized brochure (Student Technology Quick Guide) stuffed into each student orientation packet - Technology section in the Parent Guide given out at Orientation - 1-sheet technology list of "handy" URLs for parents given out at orientation - Technology "script" in each student's orientation packet with info and the most-commonly used websites - Orientation leaders go over these steps while students are at their computers just prior to registration - Technology section in the "Panther (paper) Calendar" handed out first few days of classes -"Bedside" reminder on Residence Hall nightstands of wireless services on campus - Reminder flyer to set-up devices for UWM WiFi(our new 802.11n technology in select campus buildings)in each student's orientation packet - Technology section in Residence Hall handbook - UWM WiFi Set-up stations to assist students in device set-up - 4 days during move-in and 3 days during first week of classes - "Mini" training of RAs during their orientation session about UWM WiFi - "Account Activation" flyer with information about how to activate the user ID and password for Schools/colleges with non-traditional students - "Meet & greet" resource table at Graduate School orientation - 5 minute technology presentation at Graduate School orientaiton - "Meet & greet" table at Fall Welcome day during first week of classes We basically had nothing when I started in IT 5 years ago. We've "built up" these resources and opportunities over the past 5 years but I believe there's still more we can do. I continue to seek collaborative partnerships across campus to help us get the word out about campus technology. Hope this helps. Thanks, Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388

Thanks, Carlyn!

 

On the logistics side, who does the “handing out” of the flashdrives when students move in for O-week? Residence life staff?

 

C-

 

Chris Finkle | Communications Manager | Information Technology and Services | Syracuse University

Center for Science & Technology, Syracuse, NY 13244-4100

p: 315/ 443-1219 | m: 315/559-2493 | cfinkle@syr.edu | http://its.syr.edu

 

 

 

Hi Chris:

Here at Stony Brook University, we work with our Office of Orientation and Family Programs office to have a presence at first-year and transfer orientation sessions over the summer and winter sessions.  We provide the Orientation office with 2 flyers (one for the students and one for their parents) which go into a packet that each student and parent receives when they arrive on campus for orientation. Members of our staff get 15 minutes to speak to parents about the very same topics you mention (wireless and wired networks, IT policies and best practices, backing up data, etc.) We also emphasize student services that can save students and their parents some money, like free Microsoft Office for every registered student and Symantec Endpoint Protection (no need for them to buy these products since they can download them at no additional cost as part of Stony Brook's technology fee) and some educational discounts we have worked out with Dell, Apple, Lenovo and HP if students want to purchase new systems or devices.

Orientation runs from June - August (right up until the first week of classes). In addition to the 15 minutes with parents, this will be the second year that the Orientation office has let us get some face-time with the students. We will be using this time to get new students set up with their Stony Brook NetID and explain what it is used for so they have this before classes even begin.

Throughout the year, we send out communications to all students about new services or changes in service and point students to our website for more information or to our Help Desk for assistance.

We also work with Campus Residences and our Commuter Student Office on getting different communications out when necessary.

Hope this helps,

Kerrin

--
Kerrin Perniciaro
Manager, IT Communications & Web Strategy
Division of Information Technology
Stony Brook University





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