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Dear IT Communicators:

I am wondering (on average) how many full-time employees comprise an IT Communications team at most colleges/universities.

I'm trying to build a case to hire another full-time employee. Right now it's just me and a student.

How many people do you have on staff to handle communications/marketing?

Thank you for your time.

--
Kerrin Perniciaro
Manager, IT Communications & Web Strategy
Division of Information Technology
Stony Brook University




********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Comments

IT Marketing & Communications Team
1.5 FTE, .5 student worker
Rice University
Houston, Texas 77005

On 5/12/2012 7:45 AM, Kerrin Perniciaro wrote:
Dear IT Communicators:

I am wondering (on average) how many full-time employees comprise an IT Communications team at most colleges/universities.

I'm trying to build a case to hire another full-time employee. Right now it's just me and a student.

How many people do you have on staff to handle communications/marketing?

Thank you for your time.

--
Kerrin Perniciaro
Manager, IT Communications & Web Strategy
Division of Information Technology
Stony Brook University




********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

At the University of Arizona, my team is comprised of one FTE Manager, one .75 Marketing Specialist, and three student workers this semester who are allowed to work up to 20 hours per week. The student worker number varies from two to four per semester dependent upon the hours they are able to work. Even with this number we are constantly required to prioritize and reprioritize our work in order provide the level and number of services asked for.

 

The UA has just over 39,000 students and almost 15,000 employees.

 

Best Regards,

 

Kay

 

Kay Stevens Beasock

Director, Communications/Marketing

Office of the CIO

Phone: 520.626.1306

Fax: 520-626-1391

Computer Center Rm 322

KBeasock@email.arizona.edu

 

Kerrin –

 

Here at Iowa State University, our ITS Communications and Marketing team is comprised of:

-          1.0 FTE (Program Coordinator – team leader)

-          1.0 FTE (Comm Spec - webmaster and graphic designer)

-          .625 FTE (Comm Spec – social networking and news articles: “Inside IT” for our unit and “IT News” for the campus)

-          Freelance writer (CIO news, “IT Horizon”)

 

Lynette

 

*********************************************

Lynette Sherer

Communications and Marketing

Office of the CIO, Information Technology Services

2680 Beardshear

Iowa State University

Ames, IA  50011-2031

Ph:  515-294-6462

Fax:  515-294-6191

 

 

 

As of now, we have two full-time at MIT. We have ranged between 1-3 over the years depending on budget issues.

Christine C. Fitzgerald
Sent from my iPhone

Hi Kerrin Here are the University of Wisconsin-Milwaukee, we have two full-time staff in IT Communications. We have 30,000 students and about 3,500 faculty & staff at UWM. Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388
SUNY University at Buffalo's UBIT Communication Team:

.5 FTE Communication Lead
1 FTE Webmaster/programmer 
2 FTE IT Communication Specialists (Marketing, PR, Web content, Strategy, newsletter editing, social media marketing, assessments, etc.)
1 FTE Documentation Specialist (Web content, How To documentation, media kits, talking points, etc)
.25 Graphic Designer 
3  .25 Student Assistants (paid help) and/or Interns (working for course credit)
-- 
Rick Lesniak
IT Policy and Communications

Message from sthomp8@lsu.edu

We have a team of three:

I do both strategic planning and communications then we have two designers  (one for Web and one for print)

 

Sheri J. Thompson

IT Communications & Planning Officer

LSU Information Technology Services

200 Frey Computing Center

Baton Rouge, Louisiana 70803

tel. 225.578.5739

fax 225.578.7710

 

Utah State University

I lead the marketing and communication efforts here, but it is not my full time responsibility anymore.
Three other individuals from service desk, security, and computer labs are helping me out with this effort.
We have one student <20 hours a week helping 

I do have access to our IT programming and design team.  In addition to web application programmers there are two full time and 2 student graphic artists I can use as needed.  

Our latest task is a new website to launch in the Fall.

Kevin

Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Mon, 14 May 2012 13:59:16 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

We have a team of three:

I do both strategic planning and communications then we have two designers  (one for Web and one for print)

 

Sheri J. Thompson

IT Communications & Planning Officer

LSU Information Technology Services

200 Frey Computing Center

Baton Rouge, Louisiana 70803

tel. 225.578.5739

fax 225.578.7710

 

Hi Kerrin,

For VCU Technology Services we have the following:

.60 - My time (I also handle emergency notification tech for VCU and have two other areas report to me)
1- communications designer (print and digital media designer)
1 -communications & events coordinator (Handles some social media, but primarily coordinates out media buys and production and event/meeting coordination)

Sam

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________________________________
Sam Kennedy
Assistant Director, User Services
VCU Technology Services
(804) 828-0522
Visit us at www.ts.vcu.edu and on
Twitter at www.twitter.com/vcutechservices
________________________________

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From:        Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
To:        ITCOMM@LISTSERV.EDUCAUSE.EDU
Date:        05/12/2012 08:55 AM
Subject:        [ITCOMM] How many people on your staff?
Sent by:        The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>



Dear IT Communicators:

I am wondering (on average) how many full-time employees comprise an IT Communications team at most colleges/universities.
I'm trying to build a case to hire another full-time employee. Right now it's just me and a student.

How many people do you have on staff to handle communications/marketing?

Thank you for your time.

--
Kerrin Perniciaro
Manager, IT Communications & Web Strategy
Division of Information Technology
Stony Brook University
(631) 632-6275
www.stonybrook.edu/it




********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

I am the only one officially doing Marketing or Communications for IT here at UTEP.

I manage the Operators for the University but they are five 15-19 hour students with little time between calls to help.  I also have access to a student who does graphic design but he doesn't work for me.


Melanie T. Thomas   MBA

Manager, Marketing & Communications

Technology Support

Information Resources & Planning

The University of Texas at El Paso

Office: 747-6825




From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] How many people on your staff?

Dear IT Communicators:

I am wondering (on average) how many full-time employees comprise an IT Communications team at most colleges/universities.

I'm trying to build a case to hire another full-time employee. Right now it's just me and a student.

How many people do you have on staff to handle communications/marketing?

Thank you for your time.

--
Kerrin Perniciaro
Manager, IT Communications & Web Strategy
Division of Information Technology
Stony Brook University




********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

IT Marketing, Communications, Training & Web Development

1 FTE Training Analyst - enterprise services training, all documentation & support materials, project support
1 FTE Communications - day to day communications, project support, reports, printed materials, new product intros, events
1 FTE Web Developer - handles IT webspaces as well as "sells" web development to other departments in the university
Contractor - Technical Writer - manuals, help documentation, process support
Contractor - Graphic Designer - interactive / digital publishing
various freelancers
Students - 3 web, 1 writer, 1 administrative



Kirsten Nagel
Manager Marketing, Communications & Training
Information Technology Services
I Case Western Reserve University
kirsten.nagel@case.edu
desk: 216.368.0785 • cell: 216.409.1028



I’ve mostly been lurking, but have been finding the conversation very interesting.

 

Since you’re asking for an EDU-wide average staffing level, you should probably hear from the schools that actually don’t have a dedicated IT Communications group…  Colorado State (25,000 students) has a central Communications group working for the President’s office, but no staff dedicated to IT Communications. Instead, communicating IT issues falls to the various central IT operational entities. I doubt we’re alone in this respect…

 

Steve

 

 

========================

Steven Lovaas

IT Security Manager

Colorado State University

Steven.Lovaas@ColoState.edu

970-297-3707

========================

 

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kirsten Nagel
Sent: Monday, May 14, 2012 9:05 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

IT Marketing, Communications, Training & Web Development

1 FTE Training Analyst - enterprise services training, all documentation & support materials, project support
1 FTE Communications - day to day communications, project support, reports, printed materials, new product intros, events
1 FTE Web Developer - handles IT webspaces as well as "sells" web development to other departments in the university
Contractor - Technical Writer - manuals, help documentation, process support
Contractor - Graphic Designer - interactive / digital publishing
various freelancers
Students - 3 web, 1 writer, 1 administrative



Kirsten Nagel
Manager Marketing, Communications & Training
Information Technology Services
I Case Western Reserve University
kirsten.nagel@case.edu
desk: 216.368.0785 • cell: 216.409.1028


Steve,

 

You are not alone…

 

Rachel

 

_______________________________________

Rachel Schaller

Trainer

Information Systems & Technology

Colorado Christian University

303-963-3072 (o)

303-549-0192 (c)

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lovaas,Steven
Sent: Monday, May 14, 2012 9:27 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

I’ve mostly been lurking, but have been finding the conversation very interesting.

 

Since you’re asking for an EDU-wide average staffing level, you should probably hear from the schools that actually don’t have a dedicated IT Communications group…  Colorado State (25,000 students) has a central Communications group working for the President’s office, but no staff dedicated to IT Communications. Instead, communicating IT issues falls to the various central IT operational entities. I doubt we’re alone in this respect…

 

Steve

 

 

========================

Steven Lovaas

IT Security Manager

Colorado State University

Steven.Lovaas@ColoState.edu

970-297-3707

========================

 

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kirsten Nagel
Sent: Monday, May 14, 2012 9:05 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

IT Marketing, Communications, Training & Web Development

1 FTE Training Analyst - enterprise services training, all documentation & support materials, project support
1 FTE Communications - day to day communications, project support, reports, printed materials, new product intros, events
1 FTE Web Developer - handles IT webspaces as well as "sells" web development to other departments in the university
Contractor - Technical Writer - manuals, help documentation, process support
Contractor - Graphic Designer - interactive / digital publishing
various freelancers
Students - 3 web, 1 writer, 1 administrative



Kirsten Nagel
Manager Marketing, Communications & Training
Information Technology Services
I Case Western Reserve University
kirsten.nagel@case.edu
desk: 216.368.0785 • cell: 216.409.1028

We’re with Steve, we have no dedicated IT Communications group (10,000 students).

 

Kay

Kay Anderson, MCITP-EA, MCITP-SA

Director, Application Technology Support

Texas A&M University, Corpus Christi

(361)825-5983

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Schaller, Rachel
Sent: Monday, May 14, 2012 10:38 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

Steve,

 

You are not alone…

 

Rachel

 

_______________________________________

Rachel Schaller

Trainer

Information Systems & Technology

Colorado Christian University

303-963-3072 (o)

303-549-0192 (c)

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lovaas,Steven
Sent: Monday, May 14, 2012 9:27 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

I’ve mostly been lurking, but have been finding the conversation very interesting.

 

Since you’re asking for an EDU-wide average staffing level, you should probably hear from the schools that actually don’t have a dedicated IT Communications group…  Colorado State (25,000 students) has a central Communications group working for the President’s office, but no staff dedicated to IT Communications. Instead, communicating IT issues falls to the various central IT operational entities. I doubt we’re alone in this respect…

 

Steve

 

 

========================

Steven Lovaas

IT Security Manager

Colorado State University

Steven.Lovaas@ColoState.edu

970-297-3707

========================

 

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kirsten Nagel
Sent: Monday, May 14, 2012 9:05 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

IT Marketing, Communications, Training & Web Development

1 FTE Training Analyst - enterprise services training, all documentation & support materials, project support
1 FTE Communications - day to day communications, project support, reports, printed materials, new product intros, events
1 FTE Web Developer - handles IT webspaces as well as "sells" web development to other departments in the university
Contractor - Technical Writer - manuals, help documentation, process support
Contractor - Graphic Designer - interactive / digital publishing
various freelancers
Students - 3 web, 1 writer, 1 administrative



Kirsten Nagel
Manager Marketing, Communications & Training
Information Technology Services
I Case Western Reserve University
kirsten.nagel@case.edu
desk: 216.368.0785 • cell: 216.409.1028

Thank you all for responding. This is quite helpful.

As I look through our answers we might need to add a few more questions:
  • what are you responsible for (I only handle communications for IT to UTEP users and my 100+ web pages are only IT pages)
  • What types of communications do you use (We do just about everything else, but I have not yet begun to use Social Media for IT- that might require another student to keep it active)
  • What resources do you have that are not part of your team (graphic design, html, etc - some of us mentioned it, others may not have)
  • And some of you mentioned # of students, though I don't know why more students make the IT communications require more staff (if you do ALL communications I can see it)
Just some thoughts…

Melanie T. Thomas   MBA-CIS

Manager, Marketing & Communications

Technology Support

Information Resources & Planning

The University of Texas at El Paso

Office: 747-6825


From: <Thomas>, Melanie Thomas <melaniet@utep.edu>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

I am the only one officially doing Marketing or Communications for IT here at UTEP.

I manage the Operators for the University but they are five 15-19 hour students with little time between calls to help.  I also have access to a student who does graphic design but he doesn't work for me.


Melanie T. Thomas   MBA

Manager, Marketing & Communications

Technology Support

Information Resources & Planning

The University of Texas at El Paso

Office: 747-6825




From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] How many people on your staff?

Dear IT Communicators:

I am wondering (on average) how many full-time employees comprise an IT Communications team at most colleges/universities.

I'm trying to build a case to hire another full-time employee. Right now it's just me and a student.

How many people do you have on staff to handle communications/marketing?

Thank you for your time.

--
Kerrin Perniciaro
Manager, IT Communications & Web Strategy
Division of Information Technology
Stony Brook University




********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Hi,

University of Toronto
  • Student headcount = 80,000
  • Faculty and Staff ~ 10,000
  • Identifiable ITS staff ~560
  • Central ITS staff ~160
  • ITS communications team: 1 FTE, 2 casual story writers
Marden


Marden Paul
Director, Policy, Governance, Assessment & Communications
Office of the Chief Information Officer
Division of the Vice-President University Operations
University of Toronto
5D-27 King's College Circle
Toronto ON  M5S 1A1
Phone: 416.946.0440
Mobile: 647.218.0771
Fax: 416.978.8903
Web: http://www.its.utoronto.ca
Blog: http://techknowfile.org/blogs/mardster
Twitter: Mardster

From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: "ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

Thank you all for responding. This is quite helpful.

Good morning/afternoon,

 

At the University of Manitoba, this is our staff/student breakdown.

 

Total undergrad/grad student population is 27,751.

 

Total number faculty and support staff 8,400

 

IST department is approximately 150 people.

 

Similar to Steve (Colorado), IST does not have a dedicated communications group.  There is a central group, Marketing and Communications that works with faculties, units, departments to meet their communications and marketing needs.  My role is to oversee client relationship for IST and the campus community, and I have our IST web content coordinator reporting to me.  In the fall of last year, we had a new CIO join the U of M, and he has since added communications to my role.  Fortunately the MCO office is easy to work with and has offered to help in any way they can…they are also aware that IST has not had a good reputation over the past few years in communicating to our users.  Hopefully a year from now, that reputation will have changed!

 

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Marden Paul
Sent: Monday, May 14, 2012 11:09 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

Hi,

 

University of Toronto

  • Student headcount = 80,000
  • Faculty and Staff ~ 10,000
  • Identifiable ITS staff ~560
  • Central ITS staff ~160
  • ITS communications team: 1 FTE, 2 casual story writers

Marden

 

 

Marden Paul

Director, Policy, Governance, Assessment & Communications
Office of the Chief Information Officer
Division of the Vice-President University Operations
University of Toronto
5D-27 King's College Circle
Toronto ON  M5S 1A1
Phone: 416.946.0440
Mobile: 647.218.0771
Fax: 416.978.8903
Web: http://www.its.utoronto.ca
Blog: http://techknowfile.org/blogs/mardster
Twitter: Mardster

 

From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: "ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

 

Thank you all for responding. This is quite helpful.

Hi all -

At Miami University – Oxford Campus:
Total student population: 17,000
Total faculty and staff: 4300
IT Services staff: 150

3 FTE for communications:
  • Senior Director Strategic Communications & Planning (me) – responsible for divisional communications, strategic planning, manages the IT project office, supports the VP/CIO
  • Senior Communication & Web Coordinator – manages the web site, coordinates day-to-day communications (small outages, serves on change control board, Facebook, etc), serves as communication lead on projects as assigned, manages online training registration, coordinates communications for summer orientation/first-year move in
  • Knowledge Base Coordinator – manages the online knowledge base including coordinating content between web site/kb/support desk etc, supports communications via social media, serves as communications/training support on project teams

We maintain a wiki with our month-by-month communication plan and meet in-person every 2 weeks. Everyone is busy!

Cathy
Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University
V: 513.529.1379 | C: 513.330.1978 | E: mcveyc@muohio.edu

Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less. -- Marie Curie

From: Gabrielle Bartsch <Gabrielle.Bartsch@AD.UMANITOBA.CA>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@listserv.educause.edu>
To: "ITCOMM@listserv.educause.edu" <ITCOMM@listserv.educause.edu>
Subject: Re: [ITCOMM] How many people on your staff?

Good morning/afternoon,

 

At the University of Manitoba, this is our staff/student breakdown.

 

Total undergrad/grad student population is 27,751.

 

Total number faculty and support staff 8,400

 

IST department is approximately 150 people.

 

Similar to Steve (Colorado), IST does not have a dedicated communications group.  There is a central group, Marketing and Communications that works with faculties, units, departments to meet their communications and marketing needs.  My role is to oversee client relationship for IST and the campus community, and I have our IST web content coordinator reporting to me.  In the fall of last year, we had a new CIO join the U of M, and he has since added communications to my role.  Fortunately the MCO office is easy to work with and has offered to help in any way they can…they are also aware that IST has not had a good reputation over the past few years in communicating to our users.  Hopefully a year from now, that reputation will have changed!

 

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Marden Paul
Sent: Monday, May 14, 2012 11:09 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

Hi,

 

University of Toronto

  • Student headcount = 80,000
  • Faculty and Staff ~ 10,000
  • Identifiable ITS staff ~560
  • Central ITS staff ~160
  • ITS communications team: 1 FTE, 2 casual story writers

Marden

 

 

Marden Paul

Director, Policy, Governance, Assessment & Communications
Office of the Chief Information Officer
Division of the Vice-President University Operations
University of Toronto
5D-27 King's College Circle
Toronto ON  M5S 1A1
Phone: 416.946.0440
Mobile: 647.218.0771
Fax: 416.978.8903
Web: http://www.its.utoronto.ca
Blog: http://techknowfile.org/blogs/mardster
Twitter: Mardster

 

From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: "ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

 

Thank you all for responding. This is quite helpful.

As a follow up…I’d also be interested to know for those institutions that have communications staff within their IT unit, is there also a central communications/marketing group which handles comms for the institution as a whole?

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of McVey, Cathy
Sent: Monday, May 14, 2012 12:33 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

Hi all -

 

At Miami University – Oxford Campus:

Total student population: 17,000

Total faculty and staff: 4300

IT Services staff: 150

 

3 FTE for communications:

  • Senior Director Strategic Communications & Planning (me) – responsible for divisional communications, strategic planning, manages the IT project office, supports the VP/CIO
  • Senior Communication & Web Coordinator – manages the web site, coordinates day-to-day communications (small outages, serves on change control board, Facebook, etc), serves as communication lead on projects as assigned, manages online training registration, coordinates communications for summer orientation/first-year move in
  • Knowledge Base Coordinator – manages the online knowledge base including coordinating content between web site/kb/support desk etc, supports communications via social media, serves as communications/training support on project teams

 

We maintain a wiki with our month-by-month communication plan and meet in-person every 2 weeks. Everyone is busy!

 

Cathy

Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University
V: 513.529.1379 | C: 513.330.1978 | E: mcveyc@muohio.edu

 

Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less. -- Marie Curie

 

From: Gabrielle Bartsch <Gabrielle.Bartsch@AD.UMANITOBA.CA>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@listserv.educause.edu>
To: "ITCOMM@listserv.educause.edu" <ITCOMM@listserv.educause.edu>
Subject: Re: [ITCOMM] How many people on your staff?

 

Good morning/afternoon,

 

At the University of Manitoba, this is our staff/student breakdown.

 

Total undergrad/grad student population is 27,751.

 

Total number faculty and support staff 8,400

 

IST department is approximately 150 people.

 

Similar to Steve (Colorado), IST does not have a dedicated communications group.  There is a central group, Marketing and Communications that works with faculties, units, departments to meet their communications and marketing needs.  My role is to oversee client relationship for IST and the campus community, and I have our IST web content coordinator reporting to me.  In the fall of last year, we had a new CIO join the U of M, and he has since added communications to my role.  Fortunately the MCO office is easy to work with and has offered to help in any way they can…they are also aware that IST has not had a good reputation over the past few years in communicating to our users.  Hopefully a year from now, that reputation will have changed!

 

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Marden Paul
Sent: Monday, May 14, 2012 11:09 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

Hi,

 

University of Toronto

  • Student headcount = 80,000
  • Faculty and Staff ~ 10,000
  • Identifiable ITS staff ~560
  • Central ITS staff ~160
  • ITS communications team: 1 FTE, 2 casual story writers

Marden

 

 

Marden Paul

Director, Policy, Governance, Assessment & Communications
Office of the Chief Information Officer
Division of the Vice-President University Operations
University of Toronto
5D-27 King's College Circle
Toronto ON  M5S 1A1
Phone: 416.946.0440
Mobile: 647.218.0771
Fax: 416.978.8903
Web: http://www.its.utoronto.ca
Blog: http://techknowfile.org/blogs/mardster
Twitter: Mardster

 

From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: "ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

 

Thank you all for responding. This is quite helpful.

Yes - at UWM, we have a division, University Relations, who is responsible for the instituttional PR and communications. Within that group is University Communications & Media Relations where Web Development, photo, graphic design, campuswide publications, print & copy services, and multimedia reside. I use these services on a regular basis. Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388 ----- Original Message ----- From: "Gabrielle Bartsch" To: ITCOMM@LISTSERV.EDUCAUSE.EDU Sent: Monday, May 14, 2012 2:26:44 PM Subject: Re: [ITCOMM] How many people on your staff? As a follow up…I’d also be interested to know for those institutions that have communications staff within their IT unit, is there also a central communications/marketing group which handles comms for the institution as a whole?   From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of McVey, Cathy Sent: Monday, May 14, 2012 12:33 PM To: ITCOMM@LISTSERV.EDUCAUSE.EDU Subject: Re: [ITCOMM] How many people on your staff?   Hi all -   At Miami University – Oxford Campus: Total student population: 17,000 Total faculty and staff: 4300 IT Services staff: 150   3 FTE for communications: • Senior Director Strategic Communications & Planning (me) – responsible for divisional communications, strategic planning, manages the IT project office, supports the VP/CIO • Senior Communication & Web Coordinator – manages the web site, coordinates day-to-day communications (small outages, serves on change control board, Facebook, etc), serves as communication lead on projects as assigned, manages online training registration, coordinates communications for summer orientation/first-year move in • Knowledge Base Coordinator – manages the online knowledge base including coordinating content between web site/kb/support desk etc, supports communications via social media, serves as communications/training support on project teams   We maintain a wiki with our month-by-month communication plan and meet in-person every 2 weeks. Everyone is busy!   Cathy Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University V: 513.529.1379 | C: 513.330.1978 | E:  mcveyc@muohio.edu   Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.  -- Marie Curie   From: Gabrielle Bartsch < Gabrielle.Bartsch@AD.UMANITOBA.CA > Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv < ITCOMM@listserv.educause.edu > To: " ITCOMM@listserv.educause.edu " < ITCOMM@listserv.educause.edu > Subject: Re: [ITCOMM] How many people on your staff?   Good morning/afternoon,   At the University of Manitoba, this is our staff/student breakdown.   Total undergrad/grad student population is 27,751.   Total number faculty and support staff 8,400   IST department is approximately 150 people.   Similar to Steve (Colorado), IST does not have a dedicated communications group.  There is a central group, Marketing and Communications that works with faculties, units, departments to meet their communications and marketing needs.  My role is to oversee client relationship for IST and the campus community, and I have our IST web content coordinator reporting to me.  In the fall of last year, we had a new CIO join the U of M, and he has since added communications to my role.  Fortunately the MCO office is easy to work with and has offered to help in any way they can…they are also aware that IST has not had a good reputation over the past few years in communicating to our users.  Hopefully a year from now, that reputation will have changed!       From: The EDUCAUSE IT Communications Constituent Group Listserv [ mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU ] On Behalf Of Marden Paul Sent: Monday, May 14, 2012 11:09 AM To: ITCOMM@LISTSERV.EDUCAUSE.EDU Subject: Re: [ITCOMM] How many people on your staff?   Hi,   University of Toronto • Student headcount = 80,000 • Faculty and Staff ~ 10,000 • Identifiable ITS staff ~560 • Central ITS staff ~160 • ITS communications team: 1 FTE, 2 casual story writers Marden     Marden Paul Director, Policy, Governance, Assessment & Communications Office of the Chief Information Officer Division of the Vice-President University Operations University of Toronto 5D-27 King's College Circle Toronto ON  M5S 1A1 Phone: 416.946.0440 Mobile: 647.218.0771 Fax: 416.978.8903 Web: http://www.its.utoronto.ca Blog:  http://techknowfile.org/blogs/mardster Twitter: Mardster   From: Kerrin Perniciaro < kerrin.perniciaro@STONYBROOK.EDU > Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv < ITCOMM@LISTSERV.EDUCAUSE.EDU > To: " ITCOMM@LISTSERV.EDUCAUSE.EDU " < ITCOMM@LISTSERV.EDUCAUSE.EDU > Subject: Re: [ITCOMM] How many people on your staff?   Thank you all for responding. This is quite helpful.
At UofL we have a unit that is responsible for all communications and marketing at the enterprise level. Within IT we have several modalities to communicate with our constituents within the university and 1 FTE to handle internal communications: 1. Listserv and announcements to all IT First Level Tier Support in the departments 2. Change management meetings and announcements/list that all changes from IT are advertised and noted; major changes have to be announced 90 days in advance and the academic calendar is taken into consideration (no major changes during finals, semester start, etc.) 3. University Announcements internally are posted announcing all major outages, changes, etc., that may affect them and "heads up" Hope this helps, Jo. -----Original Message----- From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wendy M Luljak Sent: Monday, May 14, 2012 3:30 PM To: ITCOMM@LISTSERV.EDUCAUSE.EDU Subject: Re: [ITCOMM] How many people on your staff? Yes - at UWM, we have a division, University Relations, who is responsible for the instituttional PR and communications. Within that group is University Communications & Media Relations where Web Development, photo, graphic design, campuswide publications, print & copy services, and multimedia reside. I use these services on a regular basis. Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388 ----- Original Message ----- From: "Gabrielle Bartsch" To: ITCOMM@LISTSERV.EDUCAUSE.EDU Sent: Monday, May 14, 2012 2:26:44 PM Subject: Re: [ITCOMM] How many people on your staff? As a follow up…I’d also be interested to know for those institutions that have communications staff within their IT unit, is there also a central communications/marketing group which handles comms for the institution as a whole?   From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of McVey, Cathy Sent: Monday, May 14, 2012 12:33 PM To: ITCOMM@LISTSERV.EDUCAUSE.EDU Subject: Re: [ITCOMM] How many people on your staff?   Hi all -   At Miami University – Oxford Campus: Total student population: 17,000 Total faculty and staff: 4300 IT Services staff: 150   3 FTE for communications: • Senior Director Strategic Communications & Planning (me) – responsible for divisional communications, strategic planning, manages the IT project office, supports the VP/CIO • Senior Communication & Web Coordinator – manages the web site, coordinates day-to-day communications (small outages, serves on change control board, Facebook, etc), serves as communication lead on projects as assigned, manages online training registration, coordinates communications for summer orientation/first-year move in • Knowledge Base Coordinator – manages the online knowledge base including coordinating content between web site/kb/support desk etc, supports communications via social media, serves as communications/training support on project teams   We maintain a wiki with our month-by-month communication plan and meet in-person every 2 weeks. Everyone is busy!   Cathy Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University V: 513.529.1379 | C: 513.330.1978 | E:  mcveyc@muohio.edu   Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.  -- Marie Curie   From: Gabrielle Bartsch < Gabrielle.Bartsch@AD.UMANITOBA.CA > Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv < ITCOMM@listserv.educause.edu > To: " ITCOMM@listserv.educause.edu " < ITCOMM@listserv.educause.edu > Subject: Re: [ITCOMM] How many people on your staff?   Good morning/afternoon,   At the University of Manitoba, this is our staff/student breakdown.   Total undergrad/grad student population is 27,751.   Total number faculty and support staff 8,400   IST department is approximately 150 people.   Similar to Steve (Colorado), IST does not have a dedicated communications group.  There is a central group, Marketing and Communications that works with faculties, units, departments to meet their communications and marketing needs.  My role is to oversee client relationship for IST and the campus community, and I have our IST web content coordinator reporting to me.  In the fall of last year, we had a new CIO join the U of M, and he has since added communications to my role.  Fortunately the MCO office is easy to work with and has offered to help in any way they can…they are also aware that IST has not had a good reputation over the past few years in communicating to our users.  Hopefully a year from now, that reputation will have changed!       From: The EDUCAUSE IT Communications Constituent Group Listserv [ mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU ] On Behalf Of Marden Paul Sent: Monday, May 14, 2012 11:09 AM To: ITCOMM@LISTSERV.EDUCAUSE.EDU Subject: Re: [ITCOMM] How many people on your staff?   Hi,   University of Toronto • Student headcount = 80,000 • Faculty and Staff ~ 10,000 • Identifiable ITS staff ~560 • Central ITS staff ~160 • ITS communications team: 1 FTE, 2 casual story writers Marden     Marden Paul Director, Policy, Governance, Assessment & Communications Office of the Chief Information Officer Division of the Vice-President University Operations University of Toronto 5D-27 King's College Circle Toronto ON  M5S 1A1 Phone: 416.946.0440 Mobile: 647.218.0771 Fax: 416.978.8903 Web: http://www.its.utoronto.ca Blog:  http://techknowfile.org/blogs/mardster Twitter: Mardster   From: Kerrin Perniciaro < kerrin.perniciaro@STONYBROOK.EDU > Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv < ITCOMM@LISTSERV.EDUCAUSE.EDU > To: " ITCOMM@LISTSERV.EDUCAUSE.EDU " < ITCOMM@LISTSERV.EDUCAUSE.EDU > Subject: Re: [ITCOMM] How many people on your staff?   Thank you all for responding. This is quite helpful.
Message from keli.cole@domail.maricopa.edu

Hi Kerrin,

 

At Maricopa Community Colleges our marketing department is separate from ITS and we work jointly with them on some things.  We’re in the middle of a re-structure in ITS so I was just given 2 full time staff.  This means we’re up to 3 but we handle all of the IT Governance items as well.

 

Sincerely,

Keli Cole

Communications/IT Governance Liaison

Office of the Vice Chancellor ITS

MCCCD

keli.cole@domail.maricopa.edu

480.731.8227 (office)

 

Gabrielle and all -

Yes – our University Communications and Marketing Office's  primary role is external marketing and communications, but they also do a faculty/staff daily email newsletter and coordinate institutional emergency communications.

Cathy
-- 
Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University
V: 513.529.1379 | C: 513.330.1978 | E: mcveyc@muohio.edu

NOTE: IT Services will NEVER request passwords or other personal information via e-mail. Messages requesting such information are fraudulent.

From: Gabrielle Bartsch <Gabrielle.Bartsch@AD.UMANITOBA.CA>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@listserv.educause.edu>
To: "ITCOMM@listserv.educause.edu" <ITCOMM@listserv.educause.edu>
Subject: Re: [ITCOMM] How many people on your staff?

As a follow up…I’d also be interested to know for those institutions that have communications staff within their IT unit, is there also a central communications/marketing group which handles comms for the institution as a whole?

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of McVey, Cathy
Sent: Monday, May 14, 2012 12:33 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

Hi all -

 

At Miami University – Oxford Campus:

Total student population: 17,000

Total faculty and staff: 4300

IT Services staff: 150

 

3 FTE for communications:

  • Senior Director Strategic Communications & Planning (me) – responsible for divisional communications, strategic planning, manages the IT project office, supports the VP/CIO
  • Senior Communication & Web Coordinator – manages the web site, coordinates day-to-day communications (small outages, serves on change control board, Facebook, etc), serves as communication lead on projects as assigned, manages online training registration, coordinates communications for summer orientation/first-year move in
  • Knowledge Base Coordinator – manages the online knowledge base including coordinating content between web site/kb/support desk etc, supports communications via social media, serves as communications/training support on project teams

 

We maintain a wiki with our month-by-month communication plan and meet in-person every 2 weeks. Everyone is busy!

 

Cathy

Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University
V: 513.529.1379 | C: 513.330.1978 | E: mcveyc@muohio.edu

 

Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less. -- Marie Curie

 

From: Gabrielle Bartsch <Gabrielle.Bartsch@AD.UMANITOBA.CA>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@listserv.educause.edu>
To: "ITCOMM@listserv.educause.edu" <ITCOMM@listserv.educause.edu>
Subject: Re: [ITCOMM] How many people on your staff?

 

Good morning/afternoon,

 

At the University of Manitoba, this is our staff/student breakdown.

 

Total undergrad/grad student population is 27,751.

 

Total number faculty and support staff 8,400

 

IST department is approximately 150 people.

 

Similar to Steve (Colorado), IST does not have a dedicated communications group.  There is a central group, Marketing and Communications that works with faculties, units, departments to meet their communications and marketing needs.  My role is to oversee client relationship for IST and the campus community, and I have our IST web content coordinator reporting to me.  In the fall of last year, we had a new CIO join the U of M, and he has since added communications to my role.  Fortunately the MCO office is easy to work with and has offered to help in any way they can…they are also aware that IST has not had a good reputation over the past few years in communicating to our users.  Hopefully a year from now, that reputation will have changed!

 

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Marden Paul
Sent: Monday, May 14, 2012 11:09 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

Hi,

 

University of Toronto

  • Student headcount = 80,000
  • Faculty and Staff ~ 10,000
  • Identifiable ITS staff ~560
  • Central ITS staff ~160
  • ITS communications team: 1 FTE, 2 casual story writers

Marden

 

 

Marden Paul

Director, Policy, Governance, Assessment & Communications
Office of the Chief Information Officer
Division of the Vice-President University Operations
University of Toronto
5D-27 King's College Circle
Toronto ON  M5S 1A1
Phone: 416.946.0440
Mobile: 647.218.0771
Fax: 416.978.8903
Web: http://www.its.utoronto.ca
Blog: http://techknowfile.org/blogs/mardster
Twitter: Mardster

 

From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: "ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

 

Thank you all for responding. This is quite helpful.

There is a central University Relations group at VCU but we handle most of our own campus wide communications. I do consult with them when needed and they are very helpful but usually really busy with their own projects.

Sam




NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information.   For more details visit http://infosecurity.vcu.edu/phishing.html
________________________________
Sam Kennedy
Assistant Director, User Services
VCU Technology Services
(804) 828-0522
Visit us at www.ts.vcu.edu and on
Twitter at www.twitter.com/vcutechservices
________________________________

P Please consider the environmental impact of printing this email.

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From:        Gabrielle Bartsch <Gabrielle.Bartsch@AD.UMANITOBA.CA>
To:        ITCOMM@LISTSERV.EDUCAUSE.EDU
Date:        05/14/2012 03:26 PM
Subject:        Re: [ITCOMM] How many people on your staff?
Sent by:        The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>



As a follow up…I’d also be interested to know for those institutions that have communications staff within their IT unit, is there also a central communications/marketing group which handles comms for the institution as a whole?
 
From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of McVey, Cathy
Sent:
Monday, May 14, 2012 12:33 PM
To:
ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject:
Re: [ITCOMM] How many people on your staff?
 
Hi all -
 
At Miami University – Oxford Campus:
Total student population: 17,000
Total faculty and staff: 4300
IT Services staff: 150
 
3 FTE for communications:
  • Senior Director Strategic Communications & Planning (me) – responsible for divisional communications, strategic planning, manages the IT project office, supports the VP/CIO
  • Senior Communication & Web Coordinator – manages the web site, coordinates day-to-day communications (small outages, serves on change control board, Facebook, etc), serves as communication lead on projects as assigned, manages online training registration, coordinates communications for summer orientation/first-year move in
  • Knowledge Base Coordinator – manages the online knowledge base including coordinating content between web site/kb/support desk etc, supports communications via social media, serves as communications/training support on project teams
 
We maintain a wiki with our month-by-month communication plan and meet in-person every 2 weeks. Everyone is busy!
 
Cathy
Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University
V: 513.529.1379 | C: 513.330.1978 | E: mcveyc@muohio.edu
 
Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less. -- Marie Curie

 
From: Gabrielle Bartsch <Gabrielle.Bartsch@AD.UMANITOBA.CA>
Reply-To:
The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@listserv.educause.edu>
To:
"ITCOMM@listserv.educause.edu" <ITCOMM@listserv.educause.edu>
Subject:
Re: [ITCOMM] How many people on your staff?
 
Good morning/afternoon,
 
At the University of Manitoba, this is our staff/student breakdown.
 
Total undergrad/grad student population is 27,751.
 
Total number faculty and support staff 8,400
 
IST department is approximately 150 people.
 
Similar to Steve (Colorado), IST does not have a dedicated communications group.  There is a central group, Marketing and Communications that works with faculties, units, departments to meet their communications and marketing needs.  My role is to oversee client relationship for IST and the campus community, and I have our IST web content coordinator reporting to me.  In the fall of last year, we had a new CIO join the U of M, and he has since added communications to my role.  Fortunately the MCO office is easy to work with and has offered to help in any way they can…they are also aware that IST has not had a good reputation over the past few years in communicating to our users.  Hopefully a year from now, that reputation will have changed!
 
 
 
From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Marden Paul
Sent:
Monday, May 14, 2012 11:09 AM
To:
ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject:
Re: [ITCOMM] How many people on your staff?
 
Hi,
 
University of Toronto
  • Student headcount = 80,000
  • Faculty and Staff ~ 10,000
  • Identifiable ITS staff ~560
  • Central ITS staff ~160
  • ITS communications team: 1 FTE, 2 casual story writers
Marden
 
 
Marden Paul
Director, Policy, Governance, Assessment & Communications
Office of the Chief Information Officer
Division of the Vice-President University Operations
University of Toronto
5D-27 King's College Circle
Toronto ON  M5S 1A1
Phone: 416.946.0440
Mobile: 647.218.0771
Fax: 416.978.8903
Web: http://www.its.utoronto.ca
Blog: http://techknowfile.org/blogs/mardster
Twitter: Mardster
 
From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To:
The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To:
"ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject:
Re: [ITCOMM] How many people on your staff?
 
Thank you all for responding. This is quite helpful.
Message from bdesimon@uga.edu

Hi ...

 

I hope you all don't mind my chiming in here. I think what should be considered is the function, role, or expectation of a communications office with respect to staffing.

 

When I could demonstrate a reasonable level of achievement with my communications office in the past, we had these components:

 

1. Web expertise

2. Graphics expertise

3. Video expertise

4. Writing expertise

5. Scope or responsibility

6. Strategic "convergence"

 

I use the term "convergence" to indicate that the office objective was to rise to one common goal: effective message creation and distribution irrespective of medium or venue. The number of staff required to achieve expertise convergence can vary, but you should certainly assume between 3 and 5 FTE.

 

- Bert DeSimone

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [ITCOMM@LISTSERV.EDUCAUSE.EDU] on behalf of McVey, Cathy [mcveyc@MUOHIO.EDU]
Sent: Monday, May 14, 2012 4:15 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

Gabrielle and all -

Yes – our University Communications and Marketing Office's  primary role is external marketing and communications, but they also do a faculty/staff daily email newsletter and coordinate institutional emergency communications.

Cathy
-- 
Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University
V: 513.529.1379 | C: 513.330.1978 | E: mcveyc@muohio.edu

NOTE: IT Services will NEVER request passwords or other personal information via e-mail. Messages requesting such information are fraudulent.

From: Gabrielle Bartsch <Gabrielle.Bartsch@AD.UMANITOBA.CA>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@listserv.educause.edu>
To: "ITCOMM@listserv.educause.edu" <ITCOMM@listserv.educause.edu>
Subject: Re: [ITCOMM] How many people on your staff?

As a follow up…I’d also be interested to know for those institutions that have communications staff within their IT unit, is there also a central communications/marketing group which handles comms for the institution as a whole?

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of McVey, Cathy
Sent: Monday, May 14, 2012 12:33 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

Hi all -

 

At Miami University – Oxford Campus:

Total student population: 17,000

Total faculty and staff: 4300

IT Services staff: 150

 

3 FTE for communications:

  • Senior Director Strategic Communications & Planning (me) – responsible for divisional communications, strategic planning, manages the IT project office, supports the VP/CIO
  • Senior Communication & Web Coordinator – manages the web site, coordinates day-to-day communications (small outages, serves on change control board, Facebook, etc), serves as communication lead on projects as assigned, manages online training registration, coordinates communications for summer orientation/first-year move in
  • Knowledge Base Coordinator – manages the online knowledge base including coordinating content between web site/kb/support desk etc, supports communications via social media, serves as communications/training support on project teams

 

We maintain a wiki with our month-by-month communication plan and meet in-person every 2 weeks. Everyone is busy!

 

Cathy

Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University
V: 513.529.1379 | C: 513.330.1978 | E: mcveyc@muohio.edu

 

Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less. -- Marie Curie

 

From: Gabrielle Bartsch <Gabrielle.Bartsch@AD.UMANITOBA.CA>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@listserv.educause.edu>
To: "ITCOMM@listserv.educause.edu" <ITCOMM@listserv.educause.edu>
Subject: Re: [ITCOMM] How many people on your staff?

 

Good morning/afternoon,

 

At the University of Manitoba, this is our staff/student breakdown.

 

Total undergrad/grad student population is 27,751.

 

Total number faculty and support staff 8,400

 

IST department is approximately 150 people.

 

Similar to Steve (Colorado), IST does not have a dedicated communications group.  There is a central group, Marketing and Communications that works with faculties, units, departments to meet their communications and marketing needs.  My role is to oversee client relationship for IST and the campus community, and I have our IST web content coordinator reporting to me.  In the fall of last year, we had a new CIO join the U of M, and he has since added communications to my role.  Fortunately the MCO office is easy to work with and has offered to help in any way they can…they are also aware that IST has not had a good reputation over the past few years in communicating to our users.  Hopefully a year from now, that reputation will have changed!

 

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Marden Paul
Sent: Monday, May 14, 2012 11:09 AM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] How many people on your staff?

 

Hi,

 

University of Toronto

  • Student headcount = 80,000
  • Faculty and Staff ~ 10,000
  • Identifiable ITS staff ~560
  • Central ITS staff ~160
  • ITS communications team: 1 FTE, 2 casual story writers

Marden

 

 

Marden Paul

Director, Policy, Governance, Assessment & Communications
Office of the Chief Information Officer
Division of the Vice-President University Operations
University of Toronto
5D-27 King's College Circle
Toronto ON  M5S 1A1
Phone: 416.946.0440
Mobile: 647.218.0771
Fax: 416.978.8903
Web: http://www.its.utoronto.ca
Blog: http://techknowfile.org/blogs/mardster
Twitter: Mardster

 

From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: "ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

 

Thank you all for responding. This is quite helpful.

Hi Bert You make an excellent point. While we only have 2 FTEs at the University of Wisconsin-Milwaukee in IT Strategic Communications, we procure the services of Web developers and designers, graphic designers, photographers, multimedia videographers, and print & copy staff to develop the communications materials. Until about a month ago, these "creative services" were a part of the IT department. The cost of utilizing these services was tallied against my communications budget - although no actual $'s changed hands. As of April 2, creative services staff were transfered to the University Relations division and it's yet to be seen how we will be paying for the services. So while we only have 2 FTEs, we do track the additional costs associated with execution of communications as we don't have the specific expertise for various disciplines directly on our staff. Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388 ----- Original Message ----- From: "Bert Desimone" To: ITCOMM@LISTSERV.EDUCAUSE.EDU Sent: Monday, May 14, 2012 6:24:31 PM Subject: Re: [ITCOMM] How many people on your staff? Hi ...   I hope you all don't mind my chiming in here. I think what should be considered is the function, role, or expectation of a communications office with respect to staffing.   When I could demonstrate a reasonable level of achievement with my communications office in the past, we had these components:   1. Web expertise 2. Graphics expertise 3. Video expertise 4. Writing expertise 5. Scope or responsibility 6. Strategic "convergence"   I use the term "convergence" to indicate that the office objective was to rise to one common goal: effective message creation and distribution irrespective of medium or venue. The number of staff required to achieve expertise convergence can vary, but you should certainly assume between 3 and 5 FTE.   - Bert DeSimone     From: The EDUCAUSE IT Communications Constituent Group Listserv [ITCOMM@LISTSERV.EDUCAUSE.EDU] on behalf of McVey, Cathy [mcveyc@MUOHIO.EDU] Sent: Monday, May 14, 2012 4:15 PM To: ITCOMM@LISTSERV.EDUCAUSE.EDU Subject: Re: [ITCOMM] How many people on your staff? Gabrielle and all - Yes – our University Communications and Marketing Office's  primary role is external marketing and communications, but they also do a faculty/staff daily email newsletter and coordinate institutional emergency communications. Cathy --  Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University V: 513.529.1379 | C: 513.330.1978 | E: mcveyc@muohio.edu NOTE: IT Services will NEVER request passwords or other personal information via e-mail. Messages requesting such information are fraudulent. From: Gabrielle Bartsch < Gabrielle.Bartsch@AD.UMANITOBA.CA > Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv < ITCOMM@listserv.educause.edu > To: " ITCOMM@listserv.educause.edu " < ITCOMM@listserv.educause.edu > Subject: Re: [ITCOMM] How many people on your staff? As a follow up…I’d also be interested to know for those institutions that have communications staff within their IT unit, is there also a central communications/marketing group which handles comms for the institution as a whole?   From: The EDUCAUSE IT Communications Constituent Group Listserv [ mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU ] On Behalf Of McVey, Cathy Sent: Monday, May 14, 2012 12:33 PM To: ITCOMM@LISTSERV.EDUCAUSE.EDU Subject: Re: [ITCOMM] How many people on your staff?   Hi all -   At Miami University – Oxford Campus: Total student population: 17,000 Total faculty and staff: 4300 IT Services staff: 150   3 FTE for communications: • Senior Director Strategic Communications & Planning (me) – responsible for divisional communications, strategic planning, manages the IT project office, supports the VP/CIO • Senior Communication & Web Coordinator – manages the web site, coordinates day-to-day communications (small outages, serves on change control board, Facebook, etc), serves as communication lead on projects as assigned, manages online training registration, coordinates communications for summer orientation/first-year move in • Knowledge Base Coordinator – manages the online knowledge base including coordinating content between web site/kb/support desk etc, supports communications via social media, serves as communications/training support on project teams   We maintain a wiki with our month-by-month communication plan and meet in-person every 2 weeks. Everyone is busy!   Cathy Cathy McVey | Sr Director of Strategic Communications & Planning | IT Services | Miami University V: 513.529.1379 | C: 513.330.1978 | E:  mcveyc@muohio.edu   Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.  -- Marie Curie   From: Gabrielle Bartsch < Gabrielle.Bartsch@AD.UMANITOBA.CA > Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv < ITCOMM@listserv.educause.edu > To: " ITCOMM@listserv.educause.edu " < ITCOMM@listserv.educause.edu > Subject: Re: [ITCOMM] How many people on your staff?   Good morning/afternoon,   At the University of Manitoba, this is our staff/student breakdown.   Total undergrad/grad student population is 27,751.   Total number faculty and support staff 8,400   IST department is approximately 150 people.   Similar to Steve (Colorado), IST does not have a dedicated communications group.  There is a central group, Marketing and Communications that works with faculties, units, departments to meet their communications and marketing needs.  My role is to oversee client relationship for IST and the campus community, and I have our IST web content coordinator reporting to me.  In the fall of last year, we had a new CIO join the U of M, and he has since added communications to my role.  Fortunately the MCO office is easy to work with and has offered to help in any way they can…they are also aware that IST has not had a good reputation over the past few years in communicating to our users.  Hopefully a year from now, that reputation will have changed!       From: The EDUCAUSE IT Communications Constituent Group Listserv [ mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU ] On Behalf Of Marden Paul Sent: Monday, May 14, 2012 11:09 AM To: ITCOMM@LISTSERV.EDUCAUSE.EDU Subject: Re: [ITCOMM] How many people on your staff?   Hi,   University of Toronto • Student headcount = 80,000 • Faculty and Staff ~ 10,000 • Identifiable ITS staff ~560 • Central ITS staff ~160 • ITS communications team: 1 FTE, 2 casual story writers Marden     Marden Paul Director, Policy, Governance, Assessment & Communications Office of the Chief Information Officer Division of the Vice-President University Operations University of Toronto 5D-27 King's College Circle Toronto ON  M5S 1A1 Phone: 416.946.0440 Mobile: 647.218.0771 Fax: 416.978.8903 Web: http://www.its.utoronto.ca Blog:  http://techknowfile.org/blogs/mardster Twitter: Mardster   From: Kerrin Perniciaro < kerrin.perniciaro@STONYBROOK.EDU > Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv < ITCOMM@LISTSERV.EDUCAUSE.EDU > To: " ITCOMM@LISTSERV.EDUCAUSE.EDU " < ITCOMM@LISTSERV.EDUCAUSE.EDU > Subject: Re: [ITCOMM] How many people on your staff?   Thank you all for responding. This is quite helpful.
Hi Kirsten:

Were you counting yourself in as one of the FTE's as Manager of Marketing, Communications and Training?

Thank you for responding to my inquiry.

Kay,

 

Will you be able to share the information you collected with the rest of us?  I think it could be helpful to everyone.

 

_______________________________________________________________________________

NOTE:  IS&T will *NEVER* request passwords or other personal information via email. 

Messages requesting such information are fraudulent.

_______________________________________________________________________________

Christine C. Fitzgerald

Manager of Communications

 

Information Services and Technology (IS&T)

Massachusetts Institute of Technology

77 Massachusetts Avenue, Room W92-218B

Cambridge, MA 02139-4307

 

cavanna@mit.edu

617.253.9814

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@listserv.educause.edu] On Behalf Of Kerrin Perniciaro
Sent: Monday, May 14, 2012 12:02 PM
To: ITCOMM@listserv.educause.edu
Subject: Re: [ITCOMM] How many people on your staff?

 

Thank you all for responding. This is quite helpful.

I agree. A summary would be great!

(All my staff has been eliminated and my comm "function" subsumed into another area. I have had as many as 4.5 staff and averaged 2. For a while we had a part-time graphic designer.)

Andrea

Andrea L Van Proyen
Manager, Service Center Communications
Campus Information Technologies & Educational Services (CITES)
University of Illinois at Urbana-Champaign
1121 DCL
1304 W. Springfield Ave.
Urbana, IL 61801
MC-256
P: 217-265-6301
F: 217-244-7089

From: Christine Fitzgerald <cavanna@MIT.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Tue, 22 May 2012 17:26:10 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

Kay,

 

Will you be able to share the information you collected with the rest of us?  I think it could be helpful to everyone.

 

_______________________________________________________________________________

NOTE:  IS&T will *NEVER* request passwords or other personal information via email. 

Messages requesting such information are fraudulent.

_______________________________________________________________________________

Christine C. Fitzgerald

Manager of Communications

 

Information Services and Technology (IS&T)

Massachusetts Institute of Technology

77 Massachusetts Avenue, Room W92-218B

Cambridge, MA 02139-4307

 

cavanna@mit.edu

617.253.9814

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@listserv.educause.edu] On Behalf Of Kerrin Perniciaro
Sent: Monday, May 14, 2012 12:02 PM
To: ITCOMM@listserv.educause.edu
Subject: Re: [ITCOMM] How many people on your staff?

 

Thank you all for responding. This is quite helpful.

I just learned that as of June 1st I am taking over technology workshops (these are mostly for students) and marketing of the Technology Support Center in our Library. Previously this was all handled by the Library even though we work together.   The responsibility comes with a full-time coordinator and a graphics student.  

So, I get more help for marketing and communications efforts, but it comes with more tasks to accomplish.

So now I can say we have 2 full-timers and 2 19-hour students working on technology marketing and workshops.



Melanie T. Thomas   MBA-CIS

Manager, Marketing & Communications

Technology Support

Information Resources & Planning

The University of Texas at El Paso

Office: 747-6825


From: "<Van Proyen>", Andrea L <pvan@ILLINOIS.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

I agree. A summary would be great!

(All my staff has been eliminated and my comm "function" subsumed into another area. I have had as many as 4.5 staff and averaged 2. For a while we had a part-time graphic designer.)

Andrea

Andrea L Van Proyen
Manager, Service Center Communications
Campus Information Technologies & Educational Services (CITES)
University of Illinois at Urbana-Champaign
1121 DCL
1304 W. Springfield Ave.
Urbana, IL 61801
MC-256
P: 217-265-6301
F: 217-244-7089

From: Christine Fitzgerald <cavanna@MIT.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Tue, 22 May 2012 17:26:10 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

Kay,

 

Will you be able to share the information you collected with the rest of us?  I think it could be helpful to everyone.

 

_______________________________________________________________________________

NOTE:  IS&T will *NEVER* request passwords or other personal information via email. 

Messages requesting such information are fraudulent.

_______________________________________________________________________________

Christine C. Fitzgerald

Manager of Communications

 

Information Services and Technology (IS&T)

Massachusetts Institute of Technology

77 Massachusetts Avenue, Room W92-218B

Cambridge, MA 02139-4307

 

cavanna@mit.edu

617.253.9814

 

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@listserv.educause.edu] On Behalf Of Kerrin Perniciaro
Sent: Monday, May 14, 2012 12:02 PM
To: ITCOMM@listserv.educause.edu
Subject: Re: [ITCOMM] How many people on your staff?

 

Thank you all for responding. This is quite helpful.

Hello All:

Attached is a Word document I put together from the schools who responded to my initial inquiry that they do, in fact, have an IT Communications staff.

If student, faculty/staff populations were not provided, I pulled approximate numbers from Wikipedia or your school's website if I could find them quickly. Since we are a public institution, it helped that so many publics about the same size as us responded.

Thank you again to everyone who shared. I really appreciate your help. We'll see if it helps the cause.

Sincerely,
--
Kerrin Perniciaro
Manager, IT Communications & Web Strategy
Division of Information Technology
Stony Brook University





Thanks, Kerrin!

I am amazed at the great discrepancy in the number of staff to students in the public schools:

80,000 students 10,000 staff and faculty 1 FTE (the Director) + writers

39,000 students  18,000 staff + 2800 faculty 3.25 FTEs for ITComm

37,000 students 5000 staff + 4000 faculty 5 FTEs

35,000 students 9800 staff and faculty 3-5 FTEs for ITComm

32,000 students 21,000 staff and faculty 2.6 FTEs fro ITComm

29,000 students 5000 staff + 1500 faculty 3 FTEs for ITComm

22,000 students 2000 staff + 1500 faculty 3.0 FTEs for ITComm

20,000 students 6000 staff and faculty 1 FTE

I am now grateful to have the staff I do have if a school with 18,000 staff only gets 3 FTEs like me – or worse , one with 80,000 students only has the Director officially assigned to the task! Think back on where we were when our small ITComm group started communicating.  Most of us were going solo, some still are.  Here at UTEP it was just me trying to coordinate our messages and the other IT managers did not think this job was important.

Melanie Thomas
UTEP


From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] How many people on your staff?

Hello All:

Attached is a Word document I put together from the schools who responded to my initial inquiry that they do, in fact, have an IT Communications staff.

If student, faculty/staff populations were not provided, I pulled approximate numbers from Wikipedia or your school's website if I could find them quickly. Since we are a public institution, it helped that so many publics about the same size as us responded.

Thank you again to everyone who shared. I really appreciate your help. We'll see if it helps the cause.

Sincerely,
--
Kerrin Perniciaro
Manager, IT Communications & Web Strategy
Division of Information Technology
Stony Brook University