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IT Communicators,

I am writing to get advice on how to refer to a large group of university constituents. Please see the underlined words below. I am concerned the list is too long, but am hesitant to refer to them as “constituents”. I am using “clients” (below) to mean people who hold an event on campus and pay for it. Anyone have a suggestion?

 

 

Online Payments Unavailable Morning of June 6

Touchnet, UNF’s contracted payment gateway, will be unavailable from 9 a.m. to 10 a.m. on Thursday, June 6 in order to perform an upgrade. During this one-hour period, students, faculty, staff, parents, clients, and vendors will not be able to make online payments. Questions may be directed to the ITS Help Desk at 904-620-4357.

 

Thanks!

Alison

Alison Cruess l Asst. Director of IT Communications & Training l Office of the CIO l University of North Florida l Hicks Hall - Bldg 53 - Suite 2500 l Office: 904.620.2583 l Cell: 904.210.5906 l acruess@unf.edu

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Hi Alison,

 

I am no wordsmith, but it sounds like no one can access this system during this period at all.  If this is true, then I would just reverse the sentence a bit so that you don’t have to state the “who”, i.e. “Online payments will not be able to be made during this one-hour period.”

 

The point is, why try to name every possible group of people who might try to use the system during this timeframe?  What if you miss one?  Will they then assume they can make a payment?

 

Well, that’s the best I have to offer.  J

 

Thanks, and good luck!

 

Randall S. Jobski, PMP

Director - Enterprise Systems

Lansing Community College

ITIL v3 Foundational Certified

jobskir@lcc.edu

517-483-1760 (w)

517-582-5003 (c)

 

I tend to list them out to be specific and include who is affected.


Randy beat me to this and said it better than I could.  I was not only thinking of his point that the system is not available to anyone but also that if I were in one the non-standard groups, I might not know that it referred to me.  If you do not generally refer to your “clients” as “clients” when you talk to them, they would not know they were on the list.  This exacerbates Randy’s point that by trying to name every group, you may miss one because they do not know what category you are placing them in.

 

--Randy

 

Charles R. Williams
Chief Information Officer
Benedictine University
5700 College Road
Lisle, IL  60532

 

630-829-6025

 

In this situation, I would call them "payers." Or you could say "we will not be able to accept online payments."

Jennifer

--
Jennifer Lane
Business Intelligence Manager
Computing & Information Services
Box 1885
401-863-7508




Hi,

Usually we use something like "members of the College community" ourselves.  I'd be concerned that you would leave a group out - or as someone mentioned, if you don't normally refers to folks as "clients", that would be confusing.  I actually like the comments indicating that online payments will not be available during that time period (at all) rather than trying to name all the possible groups using the feature.

Janice
On 5/23/2013 12:33 PM, Cruess, Alison wrote:

IT Communicators,

I am writing to get advice on how to refer to a large group of university constituents. Please see the underlined words below. I am concerned the list is too long, but am hesitant to refer to them as “constituents”. I am using “clients” (below) to mean people who hold an event on campus and pay for it. Anyone have a suggestion?

 

 

Online Payments Unavailable Morning of June 6

Touchnet, UNF’s contracted payment gateway, will be unavailable from 9 a.m. to 10 a.m. on Thursday, June 6 in order to perform an upgrade. During this one-hour period, students, faculty, staff, parents, clients, and vendors will not be able to make online payments. Questions may be directed to the ITS Help Desk at 904-620-4357.

 

Thanks!

Alison

Alison Cruess l Asst. Director of IT Communications & Training l Office of the CIO l University of North Florida l Hicks Hall - Bldg 53 - Suite 2500 l Office: 904.620.2583 l Cell: 904.210.5906 l acruess@unf.edu

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.


--


Janice Gildawie
Director of Information Technology
Bard College at Simon's Rock
84 Alford Road
Great Barrington, MA  01230
(413) 528-7698 (voice)
(413) 528-7405 (fax)
jgildawie@simons-rock.edu
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.