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IT Communicators, I've been asked to report locally on new trends in our part of the IT organization. When you have a chance to take your eyes off all the plates you already have spinning, what do you see coming at us in the next few years? Thanks in advance for your comments, Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 713.348.4819 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Online/distance education and the technologies used to facilitate it.

Use of social media marketing tools to build communities of support of technology users

-- 
Rick Lesniak
IT Policy and Communications
University at Buffalo

From: Kerrin Perniciaro <kerrin.perniciaro@STONYBROOK.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 8, 2012 4:02 PM
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] IT Communications Trends

Online/distance education and the technologies used to facilitate it.

This would be big for Maricopa Colleges as well.

Regards,
Keli

**************************************************************
Keli Cole
Assistant Director Communications/IT Governance Liaison
Office of the Vice Chancellor ITS

2411 West 14th Street, Tempe AZ 85281
phone | 480.731.8227 • fax | 480.731.8850
email | keli.cole@domail.maricopa.edu




Hi everyone, We are embarking on a process to decide on a new Student Information System within the next 2-3 years. Before we make any decisions we would like to work with a consultant to help us assess what we need and understand current system offerings so we pick the best option for us. Has your college/university worked with a consultant that you would recommend for this type of effort? Thanks so much, Eileen Eileen Donnelly Assistant Vice President of Technology and Online Learning Wilmington University 47 Reads Way New Castle, De. 19720 Email: eileen.g.donnelly@wilmu.edu Phone:  (302) 356-6812 Fax: (302) 328-6287
The University of Arizona implemented portions of Oracle's PeopleSoft ‘Campus Solutions' software suite. Those components included: ♦ Campus Community (person- and organization-oriented biographical and demographic data) ♦ Academic Structure (the University's academic program inventory and organization) ♦ Student Records ♦ Admissions ♦ Academic Advising (degree audit) ♦ Student Financials ♦ Financial Aid We worked closely and successfully with ioConsulting, www.io-consulting.com/. Best Regards, Kay Kay Stevens Beasock Director, Communications & Marketing Office of the CIO Univeristy of Arizona Phone: 520.626.1306 KBeasock@email.arizona.edu
Trends/issues facing us. For communicators Being able to communicate with our customers not using email. Tools that allow our customers to interact with us and do a lot of self help. Communicating security/password/vulnerability issues to our customers Helping our customers understand the importance of creating good passwords. For IT in general. I see a trend of more cloud based services, and many institutions moving their services to the cloud. Not sure what the impact will be on what we do as communicators, but it might have us interacting with cloud service providers to educate, and train our users rather than with our own IT staff. Just some thoughts off of the top of my head. Kevin Reeve Kevin L. Reeve | Head Explainer of Things | Information Technology | Utah State University 4420 Old Main Hill | Logan, UT 84322-4420 | Ph: 435.797.0783 | email: kevin.reeve@usu.edu
For MIT it is much the same: * Increased Self-service * Mobility * Social Media * Cloud based and collaboration tools * Person-centric communications - how do we communicate in a way that people get what they want, when they want it and how they want it (device of their choice) _______________________________________________________________________________ NOTE:  IS&T will *NEVER* request passwords or other personal information via email.  Messages requesting such information are fraudulent. _______________________________________________________________________________ Christine C. Fitzgerald Manager of Communications Information Services and Technology (IS&T) Massachusetts Institute of Technology 77 Massachusetts Avenue, Room W92-218B Cambridge, MA 02139-4307 cavanna@mit.edu 617.253.9814
One of the issues I have seen is the expansion of single sign on so that you can have access to secured resources when you log on to your desk top (not something we are pursuing). Also the expansion of mobile and desktop widgets. Making University portals and access to University resources more akin to Facebook seems to be an emerging trend. Sheri J. Thompson IT Communications & Planning Officer LSU Information Technology Services 200 Frey Computing Center Baton Rouge, Louisiana 70803 tel. 225.578.5739 fax 225.578.7710
Carlyn, One of the aspects I see in our organization is how analytics can help guide how we engage our campus community. We are in an environment where many of us have large amounts of data available to us. It is valuable for us to leverage the data we have in order to improve how we engage and communicate with various groups across campus. Thank you, Lynn Lynn Latimer Wilson, PMP, SSBB Enterprise Information Technology Services 178 Boyd Graduate Research Center Athens. Georgia 30602 Phone: 706-542-0723 Email: llatimer@uga.edu ________________________________________
Good one Lynn - we are focused on better understanding data was well and helping to organize and make sense of it for the community. _______________________________________________________________________________ NOTE:  IS&T will *NEVER* request passwords or other personal information via email.  Messages requesting such information are fraudulent. _______________________________________________________________________________ Christine C. Fitzgerald Manager of Communications Information Services and Technology (IS&T) Massachusetts Institute of Technology 77 Massachusetts Avenue, Room W92-218B Cambridge, MA 02139-4307 cavanna@mit.edu 617.253.9814
Message from bdesimon@uga.edu

Hi ... Here is the abstract I wrote for Academic Leader on this topic (think about the intersection of trends and data): http://www.magnapubs.com/newsletter/academic-leader/story/5554/ Full article attached. -bd ________________________________________
Hi Kay, Thank you so much for your quick and complete response. I really appreciate it. Eileen
Hi Carlyn, I also refer to Educause for their Horizon Report for trends. It usually describes areas of emerging technology that will have significant impact on higher education and creative expression over the next 1-5 years. See this url: http://www.educause.edu/library/resources/2012-horizon-report Best, Jo
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