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Hi all,

Back in May, this list answered the question, "How many people do you have on your [communications] staff?"

Now I'm curious about a related topic: to whom does your lead communicator report to? The CIO? Operations director? Dotted line?

Thanks in advance,

Patrick Chinn
Information Services
University of Oregon

P.S. Here's a link to the thread I mentioned above:
http://www.educause.edu/discuss/constituent-groups-about-information-technology-management-and-leadership/it-communications-constituent-group/how-man
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

My title is "Manager, IT Technical Communications" I report to the Director for Enterprise Applications, who reports to our VPIT. Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

At Michigan State University the Communications Manager reports to the Director of End User Support who reports to the CIO. The Communications Team is comprised of one manager and four people (graphic designer, writer, project manager/market researcher, and plan coordinator).

 

Katherine Ball

Director, End User Support

 

Hi all As the campus senior IT communications strategist, I report directly to the CIO. This is because part of my role is to advise the CIO and help shape the communications coming directly from the CIO to our division, campus leadership, our University community, as well as the broader higher ed community. Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388

My title is Manager for Communications and I report to the Associate Director of Administration who reports to the Head of Information Services and Technology. 

 

This reporting was just changed a little over a year ago.  The Manager of Communications used to report directly into the Head of IS&T.

 

Will you share your findings on both of these questions with the group either via email or post on the wiki?

 

_______________________________________________________________________________

NOTE:  IS&T will *NEVER* request passwords or other personal information via email. 

Messages requesting such information are fraudulent.

_______________________________________________________________________________

Christine C. Fitzgerald

Manager of Communications

 

Information Services and Technology (IS&T)

Massachusetts Institute of Technology

77 Massachusetts Avenue, Room W92-218B

Cambridge, MA 02139-4307

 

cavanna@mit.edu

617.253.9814

 

 

As Assistant Director of Product Strategy and Communications I report directly to the Executive Director for CIS with a dotted line to our CIO. However, I receive more input and direction from our CIO.

 

Allison Oslund

Assistant Director

Product Strategy & Communication

Texas A&M Information Technology

 

phone: 979-845-5093

allison-oslund@tamu.edu

 

 

 

Directly to the CIO here,

Kevin Reeve
Utah State University


From: Patrick Chinn <pchinn@UOREGON.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Thu, 6 Sep 2012 18:33:53 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] IT Communicators' reporting structure?

Hi all,

Back in May, this list answered the question, "How many people do you have on your [communications] staff?"

Now I'm curious about a related topic: to whom does your lead communicator report to? The CIO? Operations director? Dotted line?

Thanks in advance,

Patrick Chinn
Information Services
University of Oregon

P.S. Here's a link to the thread I mentioned above:
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Hi Patrick:

I currently report to the CIO.  Prior to the new CIO making this change, I reported to the Director of Client Support.

Thank you,

--
Kerrin Perniciaro
Manager, IT Communications & Web Strategy
Division of Information Technology
Stony Brook University





At SUNY University at Buffalo, our lead communicator reports to the CIO, at this time.

Cheers,
   Rick Lesniak

-- 
Rick Lesniak
IT Policy and Communications

From: Patrick Chinn <pchinn@UOREGON.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Thursday, September 6, 2012 2:33 PM
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] IT Communicators' reporting structure?

Hi all,

Back in May, this list answered the question, "How many people do you have on your [communications] staff?"

Now I'm curious about a related topic: to whom does your lead communicator report to? The CIO? Operations director? Dotted line?

Thanks in advance,

Patrick Chinn
Information Services
University of Oregon

P.S. Here's a link to the thread I mentioned above:
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Hi Patrick, 

As "Senior Communications Coordinator and Strategist,"  I report to the Associate CIO of Operations and Planning, who reports to our organization's VP and CIO.

Linda   

-- 
Linda Dereka
Senior Communications Coordinator & Strategist
Operations and Planning
Office of Information Technology
Princeton University
Phone: 609-258-5314
E-mail: dereka@princeton.edu

To the CIO.

 

Lisa Trubitt

Assistant CIO

University at Albany, SUNY

 

From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Linda A. Dereka
Sent: Thursday, September 06, 2012 3:07 PM
To: ITCOMM@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITCOMM] IT Communicators' reporting structure?

 

Hi Patrick, 

 

As "Senior Communications Coordinator and Strategist,"  I report to the Associate CIO of Operations and Planning, who reports to our organization's VP and CIO.

 

Linda   


-- 
Linda Dereka
Senior Communications Coordinator & Strategist

Operations and Planning

Office of Information Technology

Princeton University
Phone: 609-258-5314
E-mail: dereka@princeton.edu

 

My position is changing in a week or so. My title will soon be Asst. Director of IT Communications, Training, and Outreach and I will report to the CIO.

 

 

Alison Cruess / Information Technology Services / University of North Florida / UNF Hall - Bldg 53 - Suite 2500 / Office: 904.620.2583 / Cell: 904.210.5906 / acruess@unf.edu

 

As the Communications & Planning Officer, I report directly to the CIO.

 

Sheri J. Thompson

IT Communications & Planning Officer

LSU Information Technology Services

200 Frey Computing Center

Baton Rouge, Louisiana 70803

tel. 225.578.5739

fax 225.578.7710

 

We don’t have a formal ‘communicator’, as Assistant Director, Client Relationship those duties usually fall to me and I report to the CIO.

 

 

Gabrielle Bartsch

Assistant Director

Client Relationship Management, IST

University of Manitoba

S206 Med Services Bldg/326 University Centre

(204)789-3438/474-6126

Gabrielle.Bartsch@ad.umanitoba.ca

 

 

 

I am Team Leader of IT Communications. My staff consists of one student graphic designer. I use to report directly to the CIO, however that was changed last month and IT Communications was put under IT Administration and reports to the Senior Director of Administration and Client Services.

Tiffany T. Yu
Team Leader - IT Communications
Information Technology  | Pepperdine University
24255 Pacific Coast Highway | Malibu, CA 90263-4173
tiffany.yu@pepperdine.edu | (310) 506-4139

From: Patrick Chinn <pchinn@UOREGON.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Thursday, September 6, 2012 11:33 AM
To: "ITCOMM@LISTSERV.EDUCAUSE.EDU" <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] IT Communicators' reporting structure?

Hi all,

Back in May, this list answered the question, "How many people do you have on your [communications] staff?"

Now I'm curious about a related topic: to whom does your lead communicator report to? The CIO? Operations director? Dotted line?

Thanks in advance,

Patrick Chinn
Information Services
University of Oregon

P.S. Here's a link to the thread I mentioned above:
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Hi Patrick,

 

As Director, Communications & Marketing I report to both the CIO and the DCIO.

 

Best Regards,

 

Kay

 

Kay Stevens Beasock

Director, Communications & Marketing

Office of the CIO

Phone: 520.626.1306

Fax: 520-626-1391

Computer Center Rm 209

KBeasock@email.arizona.edu

 

 

 

 

 

 

Patrick,

I report directly to the CIO.

Best wishes,

Kevin Durkin
Director of Communications and Marketing
Information Technology Services (ITS)
University of Southern California

Before our reorganization (in May) I was the Director of Communications & Advancement and reported to the Associate CIO. Now I oversee the following functions: communications, training, usability and knowledge as Senior IT Manager for Proactive Support and report to the Senior Director of OIT's End User Support.

-- 
*************************************************
Susan Tade
Interim Senior Manager, Proactive Support
Office of Information Technology
University of Minnesota
Email: stade@umn.edu
Phone: 612.625.5094


Thank you, all, for the information.

Christine asks a good question below. Yes, I plan to collect these responses and share them with the group via email at least. I hope to have time to integrate this data into the IT Communications Staff "report" that was assembled back in May.

Best wishes,

Patrick Chinn
Information Services
University of Oregon


Hi Patrick,

 

I report directly to the Vice President for Information Technology.  My responsibilities include IT planning, assessment, and campus engagement.

 

Thank you,

Lynn

 

 

Lynn Latimer Wilson

Assistant CIO

Enterprise Information Technology Services

University of Georgia

Phone:  706-542-0723

Email:  llatimer@uga.edu

 

 

Hi,
 
I report to the Vice Chancellor Information Technology.  I take care of IT Governance Process Oversight as well as college complaints for the VCIT.

Regards,
Keli

**************************************************************
Keli Cole
Assistant Director Communications/IT Governance Liaison
Office of the Vice Chancellor ITS
Office Hours:  Monday - Thursday 7:00 am - 5:30 pm

2411 West 14th Street, Tempe AZ 85281
phone | 480.731.8227 • fax | 480.731.8850
email | keli.cole@domail.maricopa.edu




I also have a question for everyone who has IT Communications, how did you go about getting the position(s)?  I believe it is critical to the success of our department but have thus far been told to use the campus Communications and Marketing department.  Does anyone have any pointers on how to make the need recognized to people outside of IT?  

Kay Anderson
Director, Application Technology Support
Texas A&M University - Corpus Christi
(361)825-5983

Sent from my iPad
so please forgive the auto-corrections

My position was created in direct reponse to an independent review of campus IT services that indicated a need for improved communications to the campus community. Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388 ----- Original Message ----- From: Kay Anderson To: ITCOMM@LISTSERV.EDUCAUSE.EDU Sent: Sat, 08 Sep 2012 08:15:53 -0500 (CDT) Subject: Re: [ITCOMM] IT Communicators' reporting structure? I also have a question for everyone who has IT Communications, how did you go about getting the position(s)? I believe it is critical to the success of our department but have thus far been told to use the campus Communications and Marketing department. Does anyone have any pointers on how to make the need recognized to people outside of IT? Kay Anderson Director, Application Technology Support Texas A&M University - Corpus Christi (361)825-5983 Sent from my iPad so please forgive the auto-corrections
I morphed into this role based on my CIO's identification of the need for a more focused IT communications role. She had the ability to create my position using existing resources. I think there are a lot of resources that point to the need for this role; I know I've seen many articles on the top 10 issues in {higher ed) IT, or the things that CIO's/VPs identify as their primary concerns and communication is often on that list. I suspect that even a search on the EDUCAUSE website will identify a number of sources. I'm probably not the only one who thinks that leadership support, especially that of your CIO/VP, is critical. That's not to say you couldn't make inroads without it, but having the leader of your organization behind such an initiative would be extremely helpful. Lisa Lisa Trubitt Assistant CIO University at Albany, SUNY -----Original Message----- From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wendy M Luljak Sent: Sunday, September 09, 2012 2:27 PM To: ITCOMM@LISTSERV.EDUCAUSE.EDU Subject: Re: [ITCOMM] IT Communicators' reporting structure? My position was created in direct reponse to an independent review of campus IT services that indicated a need for improved communications to the campus community. Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388 ----- Original Message ----- From: Kay Anderson To: ITCOMM@LISTSERV.EDUCAUSE.EDU Sent: Sat, 08 Sep 2012 08:15:53 -0500 (CDT) Subject: Re: [ITCOMM] IT Communicators' reporting structure? I also have a question for everyone who has IT Communications, how did you go about getting the position(s)? I believe it is critical to the success of our department but have thus far been told to use the campus Communications and Marketing department. Does anyone have any pointers on how to make the need recognized to people outside of IT? Kay Anderson Director, Application Technology Support Texas A&M University - Corpus Christi (361)825-5983 Sent from my iPad so please forgive the auto-corrections
Hello everyone I manage the Communication and Training teams for the ICT support division at the University of Cape Town in South Africa. I report to the Director: Customer Services Division (CSD), who in turn reports to the Executive Director: Information and Communication Technology Services. However, there is talk of restructuring the role and moving Communication and Training out from under the CSD to a more strategic position directly reporting to the Executive Director. I am pleased to see that this is where many of you say that you are positioned. On a side note, I'll be attending the Denver EDUCAUSE conference in November where I will hopefully get a chance to meet some of you. Regards, Steff -----Original Message----- From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lisa V Trubitt Sent: 10 September 2012 02:40 PM To: The EDUCAUSE IT Communications Constituent Group Listserv; Steff Hughes Subject: Re: [ITCOMM] IT Communicators' reporting structure? I morphed into this role based on my CIO's identification of the need for a more focused IT communications role. She had the ability to create my position using existing resources. I think there are a lot of resources that point to the need for this role; I know I've seen many articles on the top 10 issues in {higher ed) IT, or the things that CIO's/VPs identify as their primary concerns and communication is often on that list. I suspect that even a search on the EDUCAUSE website will identify a number of sources. I'm probably not the only one who thinks that leadership support, especially that of your CIO/VP, is critical. That's not to say you couldn't make inroads without it, but having the leader of your organization behind such an initiative would be extremely helpful. Lisa Lisa Trubitt Assistant CIO University at Albany, SUNY -----Original Message----- From: The EDUCAUSE IT Communications Constituent Group Listserv [mailto:ITCOMM@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wendy M Luljak Sent: Sunday, September 09, 2012 2:27 PM To: ITCOMM@LISTSERV.EDUCAUSE.EDU Subject: Re: [ITCOMM] IT Communicators' reporting structure? My position was created in direct reponse to an independent review of campus IT services that indicated a need for improved communications to the campus community. Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388 ----- Original Message ----- From: Kay Anderson To: ITCOMM@LISTSERV.EDUCAUSE.EDU Sent: Sat, 08 Sep 2012 08:15:53 -0500 (CDT) Subject: Re: [ITCOMM] IT Communicators' reporting structure? I also have a question for everyone who has IT Communications, how did you go about getting the position(s)? I believe it is critical to the success of our department but have thus far been told to use the campus Communications and Marketing department. Does anyone have any pointers on how to make the need recognized to people outside of IT? Kay Anderson Director, Application Technology Support Texas A&M University - Corpus Christi (361)825-5983 Sent from my iPad so please forgive the auto-corrections
I agree with Lisa Trubitt about the need for executive leadership support. Do you need to convince your CIO about a communications position inside IT and s/he will try to convince external decision makers? OR do you have to convince the campus M&C team they need an IT comms expert translating and feeding them messages about what's going on in IT that impacts the rest of the campus? My relationship with our campus PR division and our student newspaper is this: I feed them information for news releases, and put them in touch with the right IT manager or director for interview requests. All internal campus IT communications come from IT (me). If you are trying to grow a position within IT, here is how my position at Rice evolved. My original IT position in 2003 was responsible for web content and I shared an office with the part-time technical writer who was responsible for print publications. A new VP for IT arrived in 2004 and canvassed faculty and key administrators, learning one of their biggest IT complaints was that we "did stuff without telling them." The VPIT created the Communications & Marketing team --made of up his web person and print person-- and had us reporting to straght to a director instead of a middle manager. These changes came during a re-org of the IT division under the new VPIT, which affected every team, so my communications role wasn't the only new focus introduced. Our titles didn't change much and it was actually a good way to begin a communications effort because I was still entry-level and had relationships with other grass-roots level IT staff, as well as relationships across campus from my pre-IT days in financial aid and enrollment. Building on that network, I slowly became the "voice of IT" and was promoted to manager at the end of 2006. My only employees were (and still are) the part-time technical writer and some student workers. This promotion was a great leap forward in gaining acceptance from the middle managers and directors and in gaining respect for my expertise in communications and marketing. However, it was the VPIT who really endorsed my role. After I became a manager, the VPIT reprimanded directors if they independently sent out an all-campus IT announcement without involving my team. Once, he called me and two directors into his office and asked why we hadn't yet announced an unexpected outage. At that point, he laid out his "15 minute rule" and said he expected us to publish an announcement through my usual communication channels within 15 minutes of realizing we had a problem. My physical location is also key to the success of my position's acceptance throughout IT. My office sits between three of the six executives reporting to our VPIT. The other three are just down the hall; all the directors, managers, and system administrators have easy, walk-in access to me if they need to get a message out. If they had to fill out a web form or email/call me, I don't think I would get as much buy-in. Grass roots support is important, but the endorsement of your CIO is critical. Good luck and hope to see you in Denver in November or Austin in February! Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 713.348.4819 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
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