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IT service alerts systems
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Currently, we have a very simple method of posting IT service alerts to our website. I am looking for a much more robust system where distributed contributors can simply and quickly post and categorize service disruptions. We need a system where visual (graphical dashboard), textual postings, homepage feed, and email alerts are all triggered as part of a single process.
I have been looking at many higher ed IT websites to see what others are doing. Some look Sharepoint-ish, others look homegrown, and I saw a few Wordpress sites.
Would you please share how your system works? Pros and cons? Are you aware of any off-the-shelf applications?