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IT Service Catalogue Query
We are undertaking a project to move from a ‘service listing’ to a robust service catalogue.
My questions for the group are as follows;
i) Do you have a service catalogue in place
ii) If so, can you send me the link so I can browse
iii) What tool are you using
iv) How long did the process take?
v) How many staff were involved?
vi) How many have both the business service catalogue (services delivered to the customer) as well as the technical service catalogue (details the relationships to the supporting services/components and configuration items necessary to support the provision of the service)
vii) Finally, are audiovisual services part of your catalogue or do they belong to a separate unit at your institution?
Thanks so much for your help on this one!
Client Relationship Management, IST
S206 Med Services Bldg/123 Fletcher Argue