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Service Now and IT Communications
It is very likely that our IT department will start using Service Now (http://www.service-now.com/) as our IT operations and trouble ticket software. As we were seeing demonstrations of the software it was mentioned that a few schools were also using Service Now for their IT Website.
Are any of you using Service Now, and are you using it for your IT Website? Are their things you have found helpful with your IT Communications role?
A couple of things look very good to me.
- A service catalog
- FAQ's and knowledge base that you can expire or alert owner to review for possible update
Any insight would be appreciated.
Utah State University
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