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Today during our week of welcome, we had over 700 students stop by our IT booth.  We did a little online survey with them.  We had 707 take the survey.

One of the questions we asked them was

Select your preferred method(s) for receiving university Communications.

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Text 4%
# 6 Automated Phone Calls 1%



Thought I would share the results with you.
Interesting, in our focus groups  (past year) with students, they told us they ignore email message that look like bulk mail, and we learned that it was crucial for us to create a good subject line, or our message will get passed over.

Kevin Reeve
Utah State University









2.  Select yo ur preferred m etho d(s ) fo r receiving o fficial univers ity co m m unicatio ns :




#

Answe r

Bar

Re spo nse

%

1

Em ail


557

79 %

2

Canvas


19 4

27%

3

Twitter


      26

4%

4

Text


18 7

26 %

5

Auto m ated Pho ne Calls


4

1%

6

Mail


31

4%


S t at ist ic

Value

Min Value

1

Max Value

6

To tal Res po ns es

70 7

-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Kevin,

What is "Canvas" and what is the difference between the two text choices.

Thanks for sharing!

Melanie T. Thomas   

Manager, Marketing & Communications

Information Resources & Planning

The University of Texas at El Paso

Office: 915-747-6825


From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:14 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] Students preferred way to receive official university communications

Today during our week of welcome, we had over 700 students stop by our IT booth.  We did a little online survey with them.  We had 707 take the survey.

One of the questions we asked them was

Select your preferred method(s) for receiving university Communications.

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Text 4%
# 6 Automated Phone Calls 1%



Thought I would share the results with you.
Interesting, in our focus groups  (past year) with students, they told us they ignore email message that look like bulk mail, and we learned that it was crucial for us to create a good subject line, or our message will get passed over.

Kevin Reeve
Utah State University









2. Selectyo urpreferredm ethod(s) for receivingo fficialuniversity com munications:




#

Answer

Bar

Response

%

1

Email


557

79%

2

Canvas


194

27%

3

Twitter


      26

4%

4

Text


187

26%

5

Autom atedPhoneCalls


4

1%

6

Mail


31

4%


S tatistic

Value

MinValue

1

MaxValue

6

TotalResponses

707

-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Hi Melanie,

Oops.

The second Text should of been Twitter.  I have corrected it below.  

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Twitter 4%
# 6 Automated Phone Calls 1%


Canvas is our Learning Management System.   We have been using it for 3 years now.  Before that we used Blackboard. 

Kevin


-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 

From: "Thomas, Melanie" <melaniet@UTEP.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 28 Aug 2013 22:28:03 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Kevin,

What is "Canvas" and what is the difference between the two text choices.

Thanks for sharing!

Melanie T. Thomas   

Manager, Marketing & Communications

Information Resources & Planning

The University of Texas at El Paso

Office: 915-747-6825


From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:14 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] Students preferred way to receive official university communications

Today during our week of welcome, we had over 700 students stop by our IT booth.  We did a little online survey with them.  We had 707 take the survey.

One of the questions we asked them was

Select your preferred method(s) for receiving university Communications.

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Text 4%
# 6 Automated Phone Calls 1%



Thought I would share the results with you.
Interesting, in our focus groups  (past year) with students, they told us they ignore email message that look like bulk mail, and we learned that it was crucial for us to create a good subject line, or our message will get passed over.

Kevin Reeve
Utah State University









2. Selectyourpreferredmethod(s)forreceivingofficialuniversity communications:




#

Answer

Bar

Response

%

1

Email


557

79%

2

Canvas


194

27%

3

Twitter


      26

4%

4

Text


187

26%

5

AutomatedPhoneCalls


4

1%

6

Mail


31

4%


S tatistic

Value

MinValue

1

MaxValue

6

TotalResponses

707

-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

What about Facebook?  Was it a choice?

Note:  Our Blackboard team (under another VP) won't let us post anything non-Blackboard on that venue.

Melanie 

From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:31 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Hi Melanie,

Oops.

The second Text should of been Twitter.  I have corrected it below.  

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Twitter 4%
# 6 Automated Phone Calls 1%


Canvas is our Learning Management System.   We have been using it for 3 years now.  Before that we used Blackboard. 

Kevin


-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 

From: "Thomas, Melanie" <melaniet@UTEP.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 28 Aug 2013 22:28:03 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Kevin,

What is "Canvas" and what is the difference between the two text choices.

Thanks for sharing!

Melanie T. Thomas   

Manager, Marketing & Communications

Information Resources & Planning

The University of Texas at El Paso

Office: 915-747-6825


From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:14 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] Students preferred way to receive official university communications

Today during our week of welcome, we had over 700 students stop by our IT booth.  We did a little online survey with them.  We had 707 take the survey.

One of the questions we asked them was

Select your preferred method(s) for receiving university Communications.

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Text 4%
# 6 Automated Phone Calls 1%



Thought I would share the results with you.
Interesting, in our focus groups  (past year) with students, they told us they ignore email message that look like bulk mail, and we learned that it was crucial for us to create a good subject line, or our message will get passed over.

Kevin Reeve
Utah State University









2. Selectyourpreferredmethod(s)forreceivingofficialuniversity communications:




#

Answer

Bar

Response

%

1

Email


557

79%

2

Canvas


194

27%

3

Twitter


      26

4%

4

Text


187

26%

5

AutomatedPhoneCalls


4

1%

6

Mail


31

4%


S tatistic

Value

MinValue

1

MaxValue

6

TotalResponses

707

-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Melanie,

MCCCD transitioned from Blackboard to Canvas for 9 of our schools beginning with our summer semester; we now have 2 LMS' rather than 4.  While we don't have the experience that Kevin does, it's been an interesting semester start working with Canvas :).  


Regards,
Keli

**************************************************************
Keli Cole
Assistant Director Communications/IT Governance Liaison
Office of the Vice Chancellor ITS
Office Hours:  Monday - Thursday 7:00 am - 5:30 pm

2411 West 14th Street, Tempe AZ 85281
phone | 480.731.8227 • fax | 480.731.8850
email | keli.cole@domail.maricopa.edu



Melanie,

Not sure why we left Facebook off.  It should of been an option, I agree.

This survey is just what students preferred, not what we do.  We have not used the LMS to do official university announcement except in rare occasions.  The cool thing about many of the LMS's these days is that students can go in and select their message receiving preferences. So they can say if someone posts an announcement in Canvas,  please text me, or email me, or both.  Canvas can also send to your Facebook or twitter if you want.  So it is becoming quite the communication tool.

We just brought up a portal for the first time here. It is in Beta for Fall semester. It also has some targeted messaging capabilities based on LDAP groups. Students can choose to receive an SMS when messages are sent to them through the Portal.  We have not tried this out yet, as it is brand new.

Kevin

-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 

From: "Thomas, Melanie" <melaniet@UTEP.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 28 Aug 2013 22:42:03 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

What about Facebook?  Was it a choice?

Note:  Our Blackboard team (under another VP) won't let us post anything non-Blackboard on that venue.

Melanie 

From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:31 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Hi Melanie,

Oops.

The second Text should of been Twitter.  I have corrected it below.  

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Twitter 4%
# 6 Automated Phone Calls 1%


Canvas is our Learning Management System.   We have been using it for 3 years now.  Before that we used Blackboard. 

Kevin


-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 

From: "Thomas, Melanie" <melaniet@UTEP.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 28 Aug 2013 22:28:03 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Kevin,

What is "Canvas" and what is the difference between the two text choices.

Thanks for sharing!

Melanie T. Thomas   

Manager, Marketing & Communications

Information Resources & Planning

The University of Texas at El Paso

Office: 915-747-6825


From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:14 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] Students preferred way to receive official university communications

Today during our week of welcome, we had over 700 students stop by our IT booth.  We did a little online survey with them.  We had 707 take the survey.

One of the questions we asked them was

Select your preferred method(s) for receiving university Communications.

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Text 4%
# 6 Automated Phone Calls 1%



Thought I would share the results with you.
Interesting, in our focus groups  (past year) with students, they told us they ignore email message that look like bulk mail, and we learned that it was crucial for us to create a good subject line, or our message will get passed over.

Kevin Reeve
Utah State University









2. Selectyourpreferredmethod(s)forreceivingofficialuniversity communications:




#

Answer

Bar

Response

%

1

Email


557

79%

2

Canvas


194

27%

3

Twitter


      26

4%

4

Text


187

26%

5

AutomatedPhoneCalls


4

1%

6

Mail


31

4%


S tatistic

Value

MinValue

1

MaxValue

6

TotalResponses

707

-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We have had a portal (My.utep.edu) for a long time, but messaging isn't a part of it – unless you include that they have to remember to go there and read the news on the home page.

Students must go to the portal  to access email, Blackboard, Banner (SMS), quick view of their balances, add money to their declining balance ID card, etc, but they still don't read the news there :)

Just out of curiosity, do you let students choose which of their email accounts to receive university communications?  We provide them with a Microsoft Office 365 account, but they can give us a preferred email account.  We don't promote it but it is an option.  It's just another way of encouraging them to read their email.

Kevin – do you provide a specific email for student communications?

Melanie

From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:49 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Melanie,

Not sure why we left Facebook off.  It should of been an option, I agree.

This survey is just what students preferred, not what we do.  We have not used the LMS to do official university announcement except in rare occasions.  The cool thing about many of the LMS's these days is that students can go in and select their message receiving preferences. So they can say if someone posts an announcement in Canvas,  please text me, or email me, or both.  Canvas can also send to your Facebook or twitter if you want.  So it is becoming quite the communication tool.

We just brought up a portal for the first time here. It is in Beta for Fall semester. It also has some targeted messaging capabilities based on LDAP groups. Students can choose to receive an SMS when messages are sent to them through the Portal.  We have not tried this out yet, as it is brand new.

Kevin

-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 

From: "Thomas, Melanie" <melaniet@UTEP.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 28 Aug 2013 22:42:03 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

What about Facebook?  Was it a choice?

Note:  Our Blackboard team (under another VP) won't let us post anything non-Blackboard on that venue.

Melanie 

From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:31 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Hi Melanie,

Oops.

The second Text should of been Twitter.  I have corrected it below.  

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Twitter 4%
# 6 Automated Phone Calls 1%


Canvas is our Learning Management System.   We have been using it for 3 years now.  Before that we used Blackboard. 

Kevin


-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 

From: "Thomas, Melanie" <melaniet@UTEP.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 28 Aug 2013 22:28:03 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Kevin,

What is "Canvas" and what is the difference between the two text choices.

Thanks for sharing!

Melanie T. Thomas   

Manager, Marketing & Communications

Information Resources & Planning

The University of Texas at El Paso

Office: 915-747-6825


From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:14 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] Students preferred way to receive official university communications

Today during our week of welcome, we had over 700 students stop by our IT booth.  We did a little online survey with them.  We had 707 take the survey.

One of the questions we asked them was

Select your preferred method(s) for receiving university Communications.

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Text 4%
# 6 Automated Phone Calls 1%



Thought I would share the results with you.
Interesting, in our focus groups  (past year) with students, they told us they ignore email message that look like bulk mail, and we learned that it was crucial for us to create a good subject line, or our message will get passed over.

Kevin Reeve
Utah State University









2. Selectyourpreferredmethod(s)forreceivingofficialuniversity communications:




#

Answer

Bar

Response

%

1

Email


557

79%

2

Canvas


194

27%

3

Twitter


      26

4%

4

Text


187

26%

5

AutomatedPhoneCalls


4

1%

6

Mail


31

4%


S tatistic

Value

MinValue

1

MaxValue

6

TotalResponses

707

-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Students can set a preferred email address in our identity management system.  It can be any email they want, but they must set one.  We do provide an Aggiemail account which is a google branded email account if they want one. They can set one up themselves through our system.  
-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 

From: "Thomas, Melanie" <melaniet@UTEP.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 28 Aug 2013 23:00:15 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

We have had a portal (My.utep.edu) for a long time, but messaging isn't a part of it – unless you include that they have to remember to go there and read the news on the home page.

Students must go to the portal  to access email, Blackboard, Banner (SMS), quick view of their balances, add money to their declining balance ID card, etc, but they still don't read the news there :)

Just out of curiosity, do you let students choose which of their email accounts to receive university communications?  We provide them with a Microsoft Office 365 account, but they can give us a preferred email account.  We don't promote it but it is an option.  It's just another way of encouraging them to read their email.

Kevin – do you provide a specific email for student communications?

Melanie

From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:49 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Melanie,

Not sure why we left Facebook off.  It should of been an option, I agree.

This survey is just what students preferred, not what we do.  We have not used the LMS to do official university announcement except in rare occasions.  The cool thing about many of the LMS's these days is that students can go in and select their message receiving preferences. So they can say if someone posts an announcement in Canvas,  please text me, or email me, or both.  Canvas can also send to your Facebook or twitter if you want.  So it is becoming quite the communication tool.

We just brought up a portal for the first time here. It is in Beta for Fall semester. It also has some targeted messaging capabilities based on LDAP groups. Students can choose to receive an SMS when messages are sent to them through the Portal.  We have not tried this out yet, as it is brand new.

Kevin

-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 

From: "Thomas, Melanie" <melaniet@UTEP.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 28 Aug 2013 22:42:03 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

What about Facebook?  Was it a choice?

Note:  Our Blackboard team (under another VP) won't let us post anything non-Blackboard on that venue.

Melanie 

From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:31 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Hi Melanie,

Oops.

The second Text should of been Twitter.  I have corrected it below.  

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Twitter 4%
# 6 Automated Phone Calls 1%


Canvas is our Learning Management System.   We have been using it for 3 years now.  Before that we used Blackboard. 

Kevin


-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 

From: "Thomas, Melanie" <melaniet@UTEP.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 28 Aug 2013 22:28:03 +0000
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITCOMM] Students preferred way to receive official university communications

Kevin,

What is "Canvas" and what is the difference between the two text choices.

Thanks for sharing!

Melanie T. Thomas   

Manager, Marketing & Communications

Information Resources & Planning

The University of Texas at El Paso

Office: 915-747-6825


From: "Kevin.Reeve@USU.EDU" <Kevin.Reeve@USU.EDU>
Reply-To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 28, 2013 4:14 PM
To: IT Comm Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] Students preferred way to receive official university communications

Today during our week of welcome, we had over 700 students stop by our IT booth.  We did a little online survey with them.  We had 707 take the survey.

One of the questions we asked them was

Select your preferred method(s) for receiving university Communications.

# 1 Email  79%
#2 Canvas 27%
#3 Text 26%
# 4 Mail 4%
# 5 Text 4%
# 6 Automated Phone Calls 1%



Thought I would share the results with you.
Interesting, in our focus groups  (past year) with students, they told us they ignore email message that look like bulk mail, and we learned that it was crucial for us to create a good subject line, or our message will get passed over.

Kevin Reeve
Utah State University









2. Selectyourpreferredmethod(s)forreceivingofficialuniversity communications:




#

Answer

Bar

Response

%

1

Email


557

79%

2

Canvas


194

27%

3

Twitter


      26

4%

4

Text


187

26%

5

AutomatedPhoneCalls


4

1%

6

Mail


31

4%


S tatistic

Value

MinValue

1

MaxValue

6

TotalResponses

707

-- 
Kevin L. Reeve |  Ph: 435.797.0783 |  kevin.reeve@usu.edu |
 | Information Technology @ Utah State University | 4420 Old Main Hill | Logan, UT 84322-4420 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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