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Use of Social Media in your Help Desks
Colleagues I'm interested in learning if and how your central IT unit's Help Desk is using social media, especially Facebook and Twitter, to both disseminate information and receive requests for help from faculty, staff and students and triage issues. At UW-Milwaukee, we currently do not have a social media presence run by our main Help Desk. We're finding that students are reporting wireless connectivity problems directly to the main UWM Facebook and Twitter accounts and are not calling the Help Desk to get help or report a problem. We're interested in learning how other central IT units are using social media - do you have accounts? How are you using them? Who on staff is responsible? I look forward to your responses. Thank you, Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: firstname.lastname@example.org Phone: 414-229-3795 Sabin 388 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.