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May 28, 2013 | Kerri Testement
IT Communicators:

Is anyone going to the EDUCAUSE Southeast conference this week in Atlanta? If so, would you be interested in meeting for lunch on Wednesday or dinner on Thursday to discuss IT communications? 

I will be attending tomorrow through Friday morning. I'm leading a roundtable discussion on Thursday at lunch about Communicating IT and IT Value. Alison Cruess is leading a roundtable on Thursday morning about IT Communications. 

Let me know if you're interested and perhaps we can schedule something at the conference. Hope to meet a few of you in person!

Thanks,
Kerri

Kerri Testement

Public Relations Coordinator

EITS (Enterprise Information Technology Services)

University of Georgia

...
May 28, 2013 | Maribeth Macaisa
Good morning communicators,

How do you let students know their user name for the first time? How do they reset their initial passwords? 

We currently send physical letters to the student that contains his/her NetID and initial password; they are directed to an online password station to enroll & set up security questions. I'd like to hear how others are handling this in a more timely fashion.

Thanks,
-Maribeth



---

Maribeth Macaisa
Director of Client Services and Strategic Initiatives
Technology Department
Massachusetts College of Art and Design
621 Huntington Ave.
Boston, MA 02115
617-879-7371


**********...
May 23, 2013 | Alison D. Cruess

IT Communicators,

I am writing to get advice on how to refer to a large group of university constituents. Please see the underlined words below. I am concerned the list is too long, but am hesitant to refer to them as “constituents”. I am using “clients” (below) to mean people who hold an event on campus and pay for it. Anyone have a suggestion?

 

 

Online Payments Unavailable Morning of June 6

Touchnet, UNF’s contracted payment gateway, will be unavailable from 9 a.m. to 10 a.m. on Thursday, June 6 in order to perform an upgrade. During this one-hour period, students, faculty, staff, parents, clients, and vendors will not be able to make online payments. Questions may be directed to the ITS Help Desk at 904-620-4357.

 

...

May 10, 2013 | Carlyn Foshee Chatfield
IT Communicators,

We had a great discussion on Back to School Communication planning today.  Led by Julie Gillis from Boston College and MassArt's Maribeth Macasia, the discussion was both lively and informative.  Notes are in the wiki; more links and attachments are coming - check back late Monday or Tuesday morning for the "rest of the story."

Carlyn Chatfield
Manager, IT Technical Communications
Rice University
Houston, Texas 77005
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

May 10, 2013 | Julie Gillis
Hello Coffee Shop folks,

Adobe Connect is not working today.  Please see phone number below, and use this link for the Prezi.

http://prezi.com/7yke-systwv8/back-to-school/?auth_key=1d3f761299e8156081bc539c6412ae9dcd865ac9&kw=view-7yke-systwv8&rc=ref–38472675

From: Carlyn Chatfield <carlyn@RICE.EDU>
Reply-To: The EDUCAUSE IT Communications Constituent Group Listserv <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Date: Fri, 10 May 2013 09:11:43 -0500
To: <ITCOMM@LISTSERV.EDUCAUSE.EDU>
Subject: [ITCOMM] TODAY: last academic year coffee shop

Our Virtual Coffee Shop starts in 2 hours.  It is stormy...
May 10, 2013 | Carlyn Foshee Chatfield
Use the phone line and the Prezi link today.
Phone Line: 877.944.2300http://www.educause.edu/sites/all/modules/contrib/extlink/extlink.png); padding-right: 12px; background-position: 100% 50%; background-repeat: no-repeat no-repeat;"> Code: 99281


---
May 7, 2013 | Carlyn Foshee Chatfield
IT Communicators,

Our last virtual coffee shop for the academic year will be this Friday, may 10, 11AM Central.  The topic is back-to-school communications.  There will be no recording as this is a general discussion.  Call in with your ideas and questions.

If you have examples you can share, please send them to this week's discussion facilitators:
Julie Gillis from Boston College and/or Maribeth Macaisa from Massachusetts College of Art and Design - also in Boston!

See you in the coffee shop (login details are in the wiki),

Carlyn Chatfield
Manager, IT Technical Communications
Rice...
April 22, 2013 | Tina Meier

Hello

 

We are looking at several CMS packages as a solution for our enterprise CMS solution. We are currently using Joomla and Drupal. We are considering continuing with Drupal as well as look at commercial products.

 

I would appreciate feedback from this list on your current CMS product. Would you share what you like, don't like and any lessons learned from implementing for your CMS? How are you using the CMS within IT? Also would you select this product if you could start over?

 

Thank you in advance. I look forward to your responses.

 

Regards

Tina

Tina Meier

IT Director

Oklahoma State University System

405-744-9375

tina.meier@okstate.edu

********** Participation and subscription information for this EDUCAUSE...
April 12, 2013 | Carlyn Foshee Chatfield
Hi IT Communicators, Many thanks to Lynn Wilson for presenting in today's coffee shop! She covered data collection (surveys), analysis and communications, including recent examples from the University of Georgia. The session was not recorded after all, but Lynn's presentation and talking points, plus the chat notes, can be found in the wiki: http://www.educause.edu/wiki/april-2013 In May, we'll talk about setting up our back-to-school communications, then we will recess for the summer months. When we pick up the coffee shops again in September, Maureen Scoones from Hamilton College and Jeff Overholtzer from Washington and Lee University will give us a sneak preview of a pre-conference seminar on communications, analytics and the stories revealed by collected data. For May, I need a facilitator to put together some questions and lead the discussion while...
April 12, 2013 | Carlyn Foshee Chatfield
IT Communicators, This morning's coffee shop begins in 1.5 hours. Lynn Wilson from the University of Georgia will be presenting on how IT can better use data, analytics and visualization for campus projects. The presentation and Q&A session will be recorded. If time remains, the recording will stop and we will have a general discussion of hot topics for our various teams this week and month. Login details are in the wiki: http://www.educause.edu/wiki/virtual-coffee-shop See you in the coffee shop! Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
April 11, 2013 | Carlyn Foshee Chatfield
IT Communicators, In tomorrow's coffee shop, Lynn Wilson from UGA is presenting on "Using Data, Analytics and Visualization to Enhance Campus Planning and Engagement Efforts." It sounds broad, but I've seen her slides and the focus is on campus-wide IT projects. The discussion will describe how to integrate analytics into campus planning and engagement efforts and provide examples of tools to enhance engagement outcomes. We will discuss a process to integrate analytics into engagement efforts and learn about several tools to share this information in different formats. Login details are in the wiki: http://www.educause.edu/wiki/virtual-coffee-shop See you in the coffee shop! Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 ********** Participation and subscription information for this EDUCAUSE...
April 9, 2013 | Lisa Trubitt

Dear ITCOMMers,

 

Our CG has the opportunity to be present at the Southeast Regional Conference in Atlanta, GA--all we need is a volunteer! Limited space is available on Thursday, May 30 for a breakfast roundtable from 7:30-8:30 AM and/or a poster session after lunch  at 1:30 PM. If someone wants to do the poster session, EDUCAUSE will provide our poster at the session (you don’t have to make it!).

 

These sessions are informal, relatively easy ways to connect with other ITCOMM professionals at regional events, as well as let newcomers know about all our dynamic online community has to offer. If you are planning to go to the conference and would like to volunteer to host one or both of these events, please let me know ASAP. If you’ve never done this before, I’ll be happy to work with you to ensure you...

April 5, 2013 | Kevin L. Reeve
Hi Kristen

There are two websites going on with our site currently.  
1.  ServiceNow is handling the incident management and knowledge management at the current time.  
2.  Our own in-house CMS is currently handling everything else.  The search-box on the front page is searching both, however it is not working as we hoped and they are trying to figure out a better way to search the knowledge-base in service now.


The simple reason is that our website was just about ready when we decided to adopt ServiceNow, so we had to plan for that, and we knew that we wanted knowledge base inside of ServiceNow.  So we waited to launch until that was ready.

Now we are working on Service Catalog to move to ServiceNow and will start exploring the CMS inside of ServiceNow.

It makes sense to have...
April 5, 2013 | Alison D. Cruess

Good morning!

 

We will begin today's International Coffee Shop on Annual Reports in 55 minutes.  

 

Meeting information:

Phone Line: 877.944.2300 Code: 99281

Meeting Room: http://educause.na3.acrobat.com/cg/

Please login as a guest. Type in your name and institution (Carlyn - Rice)

 

Hope to talk to you soon...

 

Alison

 

Alison Cruess l Asst. Director of IT Communications & Training l Office of the CIO l University of North Florida l Hicks Hall - Bldg 53 - Suite 2500 l Office:...

April 5, 2013 | Lynn Latimer Wilson
Dear Alison, Here is a link to the University of Georgia's Strategic Plan http://www.scribd.com/doc/102483582/University-of-Georgia-Long-term-IT-M... Thank you, Lynn
April 3, 2013 | Lynn Latimer Wilson

Colleagues,

 

At the University of Georgia, we are looking for a company that might provide Expression Engine consulting for two of our websites.

 

We use Expression Engine as our content management system for both our main university website and our information technology website.

 

We are trying to conduct a web health check to address some specific issues both from a technical and functional perspective..

 

If you have had experience with any Expression Engine companies, I would be interested in hearing from you.

Thank you,

Lynn

 

Lynn Latimer Wilson, PMP, SSBB

Enterprise...

April 1, 2013 | Alison D. Cruess

IT Communicators,

 

We will hold a special (International) Coffee Shop this Friday, April 5 at 9 a.m. EST.  The topic will be Annual Reports.

The login information is below:
Phone Line: 877.944.2300 Code: 99281
Meeting Room: http://educause.na3.acrobat.com/cg/

Below are a few of the questions we will address to get the conversation going.

 

1.       How many articles do you publish in the report? What subjects, categories? How do you decide this?

2.       Do all your articles relate to your mission?

3. ...

March 11, 2013 | James Fadden
I like that a "25 stop listening tour..."   It seems that learning about the community and it's needs are important to your CIO.  

Our CIO encourages us to develop partnerships with the college community.  We have learned that a partnership requires a lot of human interaction to develop the trust and sense of common purpose.  We have been given a fair amount of latitude to carve time out of the hustle and bustle of the week to connect with our colleagues on campus in non- emergency situations.  We get a fair amount of useful information on the quality of services and problems that are known to the community but not to Computing Services from these interactions. These interactions take on many forms both structured and unstructured such as 
  • Campus-walk-abouts - Staff members take an hour or so to head to a building or department to casually stroll through and survey what is going...
March 11, 2013 | Wendy Luljak
Here in the central IT division at the University of Wisconsin-Milwaukee, we've elected not to do an annual report, primarily due to lack of resources. For the past few years, we have created an accomplishments document that we share with our Vice Chancellor. I would be curious to know, for those of you who are doing an annual report, how you measure whether or not it's worth the effort. Do you receive comments? Track views online? Thanks, Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388
March 7, 2013 | Lisa Trubitt

Good morning ITCOMM,

 

For those of you attending the NERCOMP conference next week in Providence, RI, I hope you’ll join me for the ITCOMM CG meeting. This session is on Wednesday, March 13, 1:50-2:40 PM in Room 550. It will be great to see some of you in person!

 

Not attending the conference? You can still register for the online program. There are great keynotes and lots of interesting sessions across a wide range of subjects. See http://www.educause.edu/nercomp-annual-conference/online-agenda for more information.

 

Lisa Trubitt

Assistant CIO

University at Albany, SUNY

 

**********...
November 28, 2012 | Kevin L. Reeve
I am looking for institutions that are using the Omni Update CMS. Www.omniupdate.com They say more Higher Education Institutions use it than any other CMS. You can ping me off the list if you like at kevin.reeve@usu.edu Interested in your thoughts and experience. Thanks, Happy Holidays and Merry Christmas Everyone! Kevin Reeve Utah State University ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
November 16, 2012 | Carlyn Foshee Chatfield
IT Communicators,
just a reminder, the coffee shop opens in less than 2 hours today.

11AM  - noon Houston time (CST)
Login details are in the wiki: http://www.educause.edu/wiki/virtual-coffee-shop

Agenda items, not necessarily in this order
  • Use of Video in Communications; thanks to Wendy @ UW-Milwaukee for suggesting this open discussion topic
  • recap CG meeting
  • EDUCAUSE presentations you should have seen (and we hope to see in a coffee shop)
  • additional topics for future coffee shops
  • different times for...
November 13, 2012 | Carlyn Foshee Chatfield
I am pulling together all the topics and conference sessions that IT Communicators suggested we follow up on for future coffee shop presentations. One of the sessions was by KU (University of Kansas?) and there was a woman talking about strategic communications as part of the overall topic, but the session itself was titled in a way that made us think it would be about IT Communications. If you attended this session, please send me the title or contact info so I can reach out to them. Thanks! Carlyn ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
November 7, 2012 | Lisa Trubitt
Hello ITCOMMers!

See the message below from Carlyn. I look forward to seeing you soon!

Lisa

Sent from my iPhone

Begin forwarded message:

From: Carlyn Chatfield <carlyn@rice.edu>
Date: November 7, 2012 8:04:18 AM MST
To: <mcveyc@muohio.edu>, "Trubitt, Lisa V" <ltrubitt@albany.edu>
Subject: Fwd: conference lunch, supper, yoga, Zumba




IT Communicators, It's annual conference, and we have several ways to connect with each other if you are here in Denver. First, there is the IT Comm constituent group meeting tomorrow,...
October 5, 2012 | Listserv Anonymous User
Message from cchat@rice.edu

IT Communicators, Our list has been relatively quiet for a fall semester. Any topics you want to discuss in the coffee shop? We are scheduled to meet next on October 12, which is Rice University's Centennial and there are back to back events I should attend. Can someone else facilitate for me, or can we postpone a week? Also, our November coffee shop falls on the last day of the annual conference and we will definitely postpone that one to November 16. Login details are in the EDUCAUSE wiki: http://www.educause.edu/wiki/virtual-coffee-shop Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
August 28, 2012 | Carlyn Foshee Chatfield
IT Communicators, Thanks to assistance from EDUCAUSE, IT Communication professionals are able to meet in a monthly virtual coffee shop to discuss a variety of communication issues. Our first virtual coffee shop for the 2012-13 academic year will be held in 2.5 weeks: Friday, September 14, 11AM Central Daylight Time. Login details are in the wiki: http://www.educause.edu/wiki/virtual-coffee-shop We need topic suggestions. I feel like I am "Limping into Fall," so PLEASE send better suggestions to this list! Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 713.348.4819 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www....
May 17, 2012 | Listserv Anonymous User
Message from daver@pitt.edu

Dear all,

 

I wonder if anyone can point me in the direction of peer reviewed academic journals that cover marketing and communications within Higher Education? I’m not so concerned about high impact factors, but am interested to see which publications other professionals in the field use and value as authoritative resources. I’m asking both to make sure that we are keeping up with the published literature, and also to find out where is best for us to share our own findings and observations.

 

Thank you for your time,

 

Dave Robinson

 

 

 

 

Dave Robinson, PhD

...

May 11, 2012 | Carlyn Foshee Chatfield
IT Communicators, If you could participate in a "how we accomplished" or "this is what worked and didn't work for us" webinar by another university or panel of peers, what topics do you want/need most? I am on the program committee for the next EDUCAUSE West/Southwest regional conference; the face-to-face portion will be held February 12-14, 2013 in Austin, Texas. BUT, we cover more states and square miles for our two combined regions than any other regional conference, so an ONLINE conference is a necessity for a lot of members. I want to submit suggested topics for the online conference by May 18. Please send me your suggestions. Thanks! Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 713.348.4819 carlyn@rice.edu ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
May 11, 2012 | Carlyn Foshee Chatfield
IT Communicators, Grab your cup and meet us in the coffee shop in about 2 hours to learn how marketing and communication can have unintended side effects on IT staff. Login details in the wiki: http://www.educause.edu/wiki/Virtual+Coffee+Shop See you there, Carlyn ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
May 8, 2012 | Carlyn Foshee Chatfield
IT Communicators, The last virtual coffee shop for this academic year will take place Friday, May 11. Time zone and Login details are in the wiki: http://www.educause.edu/wiki/Virtual+Coffee+Shop We'll be talking about reaching incoming students - no presentations, just open discussion. We could use someone with experience in new student communications to moderate the discussion. If I can get away from Google communications, I'll demo the new student checklist driven by our Banner system. We take a break from the coffee shop in June, July and August and return in September. Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 713.348.4819 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
March 9, 2012 | Carlyn Foshee Chatfield
Amazing coffee shop today, 26 people attended at one point and I lost track after that! Thanks to Sherri from LSU for guiding the Cloud Talk, and to Allison and her team from Texas A&M for the overview of their online annual report. Notes are in the wiki: http://www.educause.edu/wiki/March+2012 Ideas for April or May topics? Carlyn ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
December 5, 2011 | Listserv Anonymous User
Message from cchat@rice.edu

http://www.educause.edu/wiki/Virtual+Coffee+Shop We also need to discuss future topics. See you in the coffee shop! Carlyn PS, Yes! please update the wiki with current job titles and any descriptions you can add (even if you have to sanitize them and remove your institution's name). ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
February 14, 2014 | Julie Gillis
Good morning IT COMM colleagues, We have a great speaker lined up for today's IT COMM Virtual Coffee Shop. Greg Stauffer from University of Colorado, will be presenting on Communicating Change Management. DETAILS: 12 PM EST, Friday February 14 SPONSOR: EDUCAUSE via the IT Communications Constituent group: http://www.educause.edu/wiki/it-communications LOGIN: Phone Line (for audio): 877.944.2300 Code: 99281; Online Meeting Room (to view materials): https://educause.acms.com/cg - Please login as a guest. Type in your name and institution. Time Zone Information 6:00-7:00 AM Hawaiian Islands time (HST) 9:00-10:00 AM Pacific Coast Time (PST) 10:00-11:00 AM Rocky Mountains/El Paso Time (MST) 11:00 AM-Noon Central Standard Time (CST) Noon-1:00 PM -...
February 6, 2014 | Bill Vriesema

The video is a "commercial" (if you will) for the 2014 Leadercast. This is a fantastic day of speakers on the topic of Leadership. It is also very inexpensive professional development for your staff. To find out the sites that are hosting the simulcast, enter your zip code here:  http://www.leadercast.com/en/simulcast.php

 

Here are the speakers:  http://www.chickfilaleadercastgainesville.com/speakers/

 

This particular Leadercast is sponsored by Chick-fil-A, which is unapologetically faith-based. So do know that the day-long conference will have a faith-centered underpinning, even though the speakers are not necessarily speaking from that viewpoint....

February 5, 2014 | Kelly McLaughlin

Hi IT Communicators

 

USF is currently holding a Higher Ed Mobile App Conference and I was wondering if any of you had any ideas of where we could promote/push out the information with only a month to go.

 

It’s March 3-5th.

 

www.usf.edu/heemac

 

Any feedback would be greatly appreciated.

 

Thanks!

 

Kelly McLaughlin

Project Manager

Information Technology

University of South Florida

kwmclaughlin@usf.edu...

January 30, 2014 | Patrick Chinn
Hi everyone,

Have you built and launched a campaign to educate faculty and staff on electronic records retention?

If so, would you be willing to share your marketing/communication plan with me? I am also interested in hearing what worked well and what did not.

Best wishes,

Patrick Chinn

Director of Strategic Communications
Information Services
University of Oregon
541-346-0933 (office)
pchinn@uoregon.edu
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

January 6, 2014 | Carlyn Foshee Chatfield
IT Communicators, As part of Rice University's mission to work more closely with our community neighbors and in response to requests from Houston area partners for "security training," Rice IT is teaming up with the Glasscock School of Continuing Studies for a one-day security seminar on May 2, 2014. The workshop, Strategies for Reducing Cyber Risk in Corporate Information Management, http://glasscock.rice.edu/strategies-reducing-cyber-risk-corporate-infor..., was created for administrators in small to medium organizations that lack resources for an internal security officer or consultant. Of course, participants from your university are welcome at the workshop, but we are willing to share our resources after May 2 if you plan to offer a similar seminar....
December 20, 2013 | Gregory Stauffer
Hello fellow communicators,

Here at the University of Colorado Boulder, the Office of Information Technology has been in the social media sphere for about a year now. We're now considering ways to improve how we use our SM channels. When you get beyond likes, follows and retweets, how do you measure the success of your SM channels? Have any of you conducted surveys or focus groups to hone your social media execution? If so, what kinds of questions did you ask? 

I'd be interested in any feedback you have about our channels:

December 13, 2013 | Gina Tabasso
Please see the first issue attached. Thanks for being interested. I look forward to sharing ideas with the group in the new year!

Have a lovely weekend,

--
Gina M. Tabasso
Technology Communications & Education Leader
Information Technology Services
Case Western Reserve University


Phone: 216-368-8818
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

December 13, 2013 | Gina Tabasso
Hello everyone:

It was great to chat with you today! As requested, here is an example of the monthly ITS newsletter that is distributed to the entire campus. Please let me know if you have questions.

Happy Holidays! Talk with you in the new year. 

Gina



...

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information technology services: November 26, 2013

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