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how to refer to all emcompassing group of constituents in communication
May 23, 2013 | Alison D. Cruess

IT Communicators,

I am writing to get advice on how to refer to a large group of university constituents. Please see the underlined words below. I am concerned the list is too long, but am hesitant to refer to them as “constituents”. I am using “clients” (below) to mean people who hold an event on campus and pay for it. Anyone have a suggestion?

 

 

Online Payments Unavailable Morning of June 6

Touchnet, UNF’s contracted payment gateway, will be unavailable from 9 a.m. to 10 a.m. on Thursday, June 6 in order to perform an upgrade. During this one-hour period, students, faculty, staff, parents, clients, and vendors will not be able to make online payments. Questions may be directed to the ITS Help Desk at 904-620-4357.

 

...

5 Comments
last academic year coffee shop Friday
May 7, 2013 | Carlyn Foshee Chatfield
IT Communicators,

Our last virtual coffee shop for the academic year will be this Friday, may 10, 11AM Central.  The topic is back-to-school communications.  There will be no recording as this is a general discussion.  Call in with your ideas and questions.

If you have examples you can share, please send them to this week's discussion facilitators:
Julie Gillis from Boston College and/or Maribeth Macaisa from Massachusetts College of Art and Design - also in Boston!

See you in the coffee shop (login details are in the wiki),

Carlyn Chatfield
Manager, IT Technical Communications
Rice...
0 Comments
CMS Solutions
April 22, 2013 | Tina Meier

Hello

 

We are looking at several CMS packages as a solution for our enterprise CMS solution. We are currently using Joomla and Drupal. We are considering continuing with Drupal as well as look at commercial products.

 

I would appreciate feedback from this list on your current CMS product. Would you share what you like, don't like and any lessons learned from implementing for your CMS? How are you using the CMS within IT? Also would you select this product if you could start over?

 

Thank you in advance. I look forward to your responses.

 

Regards

Tina

Tina Meier

IT Director

Oklahoma State University System

405-744-9375

tina.meier@okstate.edu

********** Participation and subscription information for this EDUCAUSE...
5 Comments
CG Posters & Roundtables at Southeast Regional Conference
April 9, 2013 | Lisa V. Trubitt

Dear ITCOMMers,

 

Our CG has the opportunity to be present at the Southeast Regional Conference in Atlanta, GA--all we need is a volunteer! Limited space is available on Thursday, May 30 for a breakfast roundtable from 7:30-8:30 AM and/or a poster session after lunch  at 1:30 PM. If someone wants to do the poster session, EDUCAUSE will provide our poster at the session (you don’t have to make it!).

 

These sessions are informal, relatively easy ways to connect with other ITCOMM professionals at regional events, as well as let newcomers know about all our dynamic online community has to offer. If you are planning to go to the conference and would like to volunteer to host one or both of these events, please let me know ASAP. If you’ve never done this before, I’ll be happy to work with you to ensure you...

0 Comments
USU new IT website
April 5, 2013 | Kevin L. Reeve
Hi Kristen

There are two websites going on with our site currently.  
1.  ServiceNow is handling the incident management and knowledge management at the current time.  
2.  Our own in-house CMS is currently handling everything else.  The search-box on the front page is searching both, however it is not working as we hoped and they are trying to figure out a better way to search the knowledge-base in service now.


The simple reason is that our website was just about ready when we decided to adopt ServiceNow, so we had to plan for that, and we knew that we wanted knowledge base inside of ServiceNow.  So we waited to launch until that was ready.

Now we are working on Service Catalog to move to ServiceNow and will start exploring the CMS inside of ServiceNow.

It makes sense to have...
1 Comment
Annual Reports (International) coffee shop STARTING in 55 Minutes
April 5, 2013 | Alison D. Cruess

Good morning!

 

We will begin today's International Coffee Shop on Annual Reports in 55 minutes.  

 

Meeting information:

Phone Line: 877.944.2300 Code: 99281

Meeting Room: http://educause.na3.acrobat.com/cg/

Please login as a guest. Type in your name and institution (Carlyn - Rice)

 

Hope to talk to you soon...

 

Alison

 

Alison Cruess l Asst. Director of IT Communications & Training l Office of the CIO l University of North Florida l Hicks Hall - Bldg 53 - Suite 2500 l Office:...

0 Comments
Annual Reports coffee shop early Friday morning
April 5, 2013 | Lynn Latimer Wilson
Dear Alison, Here is a link to the University of Georgia's Strategic Plan http://www.scribd.com/doc/102483582/University-of-Georgia-Long-term-IT-M... Thank you, Lynn
0 Comments
Expression Engine Companies
April 3, 2013 | Lynn Latimer Wilson

Colleagues,

 

At the University of Georgia, we are looking for a company that might provide Expression Engine consulting for two of our websites.

 

We use Expression Engine as our content management system for both our main university website and our information technology website.

 

We are trying to conduct a web health check to address some specific issues both from a technical and functional perspective..

 

If you have had experience with any Expression Engine companies, I would be interested in hearing from you.

Thank you,

Lynn

 

Lynn Latimer Wilson, PMP, SSBB

Enterprise...

3 Comments
How does your CIO get on-going feedback from campus?
March 11, 2013 | James Fadden
I like that a "25 stop listening tour..."   It seems that learning about the community and it's needs are important to your CIO.  

Our CIO encourages us to develop partnerships with the college community.  We have learned that a partnership requires a lot of human interaction to develop the trust and sense of common purpose.  We have been given a fair amount of latitude to carve time out of the hustle and bustle of the week to connect with our colleagues on campus in non- emergency situations.  We get a fair amount of useful information on the quality of services and problems that are known to the community but not to Computing Services from these interactions. These interactions take on many forms both structured and unstructured such as 
  • Campus-walk-abouts - Staff members take an hour or so to head to a building or department to casually stroll through and survey what is going...
0 Comments
Annual Reports - decidedly none?
March 11, 2013 | Wendy Luljak
Here in the central IT division at the University of Wisconsin-Milwaukee, we've elected not to do an annual report, primarily due to lack of resources. For the past few years, we have created an accomplishments document that we share with our Vice Chancellor. I would be curious to know, for those of you who are doing an annual report, how you measure whether or not it's worth the effort. Do you receive comments? Track views online? Thanks, Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388
4 Comments
ITCOMM at NERCOMP
March 7, 2013 | Lisa V. Trubitt

Good morning ITCOMM,

 

For those of you attending the NERCOMP conference next week in Providence, RI, I hope you’ll join me for the ITCOMM CG meeting. This session is on Wednesday, March 13, 1:50-2:40 PM in Room 550. It will be great to see some of you in person!

 

Not attending the conference? You can still register for the online program. There are great keynotes and lots of interesting sessions across a wide range of subjects. See http://www.educause.edu/nercomp-annual-conference/online-agenda for more information.

 

Lisa Trubitt

Assistant CIO

University at Albany, SUNY

 

**********...
0 Comments
Digital Signage Vendors
February 15, 2013 | David Day

We are looking at two vendors for enterprise digital signage on campus: Visix and Coolsign. I appreciate any insights people have on either of these vendors and their products.

 

Thanks,

 

 

David Day

Communications Manager | KU Information Technology

University of Kansas | 1001 Sunnyside Ave., Lawrence, KS 66045

davidday@ku.edu | 785.864.0236 | www.technology.ku.edu

 

Follow us on Twitter: @KUTechnology

Like us on Facebook: ...

1 Comment
communications role in technical discussions
February 12, 2013 | Alison D. Cruess

When a service interruption occurs at your institution that lasts several hours or is recurring – is the person responsible for sending out communication to your users included in the discussion/debriefing meetings with the technical teams?

 

Thanks, Alison

 

Alison Cruess l Asst. Director l Office of the CIO l University of North Florida l Hicks Hall - Bldg 53 - Suite 2500 l Office: 904.620.2583 l Cell: 904.210.5906 l acruess@unf.edu

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
1 Comment
coffee shop opens in 1 hour
February 8, 2013 | Carlyn Foshee Chatfield
IT Communicators, The Virtual Coffee Shop opens in one hour, we're discussing communications within IT. Login instructions are in the wiki: http://www.educause.edu/wiki/virtual-coffee-shop See you in the coffee shop! Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
0 Comments
Outages Coffee Shop notes in wiki
January 23, 2013 | Carlyn Foshee Chatfield
IT Communicators,

This afternoon's "outages communications" coffee shop was simply incredible.  We had an amazing amount of content squeezed into 40 minutes of presentations, followed by 20 minutes of Q&A. The link to the recording and most of the resources are in the wiki:
http://www.educause.edu/wiki/january-2013-special

The remaining resources will be posted tomorrow.

MANY thanks to our presenters:

  • http://www.educause.edu/sites/all/themes/edutheme/images/bullet-red.gif); padding: 0px 5px 5px 10px; border: none; background-color: transparent; text-transform: none; border-top-left-radius: 0px; border-top-right-radius: 0px; border-bottom-right-radius: 0px; border-bottom-left-radius: 0px; font-weight: normal;...
0 Comments
FW: NERCOMP is coming to Providence!
January 22, 2013 | Lisa V. Trubitt
NERCOMP is coming to Providence!

Hello ITCOMMers,

 

For those of you in the Northeast, don’t miss the NERCOMP Annual Conference! As in years past, you can attend in-person or enjoy many of the presentations online. This is a great regional event with something for everyone, including a F2F presence for IT communicators. I hope to see many of you at the ITCOMM CG meeting on Wednesday, March 13 from 1:50-2:40 in Room 552.

 

See you tomorrow in the International Coffee Shop!

 

Lisa

 

Lisa Trubitt

Assistant CIO

University at Albany, SUNY

 

2 Comments
fabulous "outage" comms in Wed coffee shop
January 22, 2013 | Carlyn Foshee Chatfield
IT Communicators, We have a FABULOUS lineup for tomorrow's International Coffee Shop, 2-3PM Central. The panel of speakers is exploring communications for outages and other unwelcome news; you'll hear from both sides of the shop (techies and communicators) and get a lot of new ideas - or at least confirmation that what you're already doing is right on target! Login details are in the wiki: http://www.educause.edu/wiki/virtual-coffee-shop. Yes, we'll record tomorrow's speakers. The presentations and Q&A will take up the entire coffee shop hour. Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 PS, thanks for all the great planning tips and examples for annual reports! ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
0 Comments
ITCOMM Digest - 14 Jan 2013 to 15 Jan 2013 (#2013-7)
January 16, 2013 | Susan Brooker-Gross
For those who do an annual report, what audiences are you writing for? Are they used more for administrative purposes, or public relations purposes? If both, have you found perspectives or techniques that make it easier to serve multiple purposes? Are annual reports tied into other processes (for example, administrative assessment, budget justifications)?

1 Comment
outline vs table of contents for Annual Report
January 15, 2013 | Carlyn Foshee Chatfield
IT Communicators working on or wrapping up annual reports, When you plan your annual report layout, are you working from an outline (org chart, services, etc) or a table of contents? Or maybe the sticky-note method of grouping and rearranging the content you have/need? Or something completely different? We are going more electronic this year, but I still need to show our executive team what the content groups are. Thanks for your feedback, Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
7 Comments
Recorded coffee shop, notes in wiki
January 11, 2013 | Carlyn Foshee Chatfield
Hi IT Communicators, We had another great coffee shop this morning, many thanks to Steve Riedl from Creighton University. And yes, the session was recorded (first time, woohoo!). Notes, slides, and a link to the recording are in the EDUCAUSE wiki: http://www.educause.edu/wiki/january-2013 See you at the next coffee shop (Communications on Outages and other Unwelcome News), January 23, 2PM Central. Let me just say that the panel of speakers is full of your favorite voices from previous coffee shops. Details coming soon, Carlyn ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
0 Comments
How many people on your staff?
May 12, 2012 | Kerrin Perniciaro
Dear IT Communicators:

I am wondering (on average) how many full-time employees comprise an IT Communications team at most colleges/universities.

I'm trying to build a case to hire another full-time employee. Right now it's just me and a student.

How many people do you have on staff to handle communications/marketing?

Thank you for your time.

--
Kerrin Perniciaro
Manager, IT Communications & Web Strategy
Division of Information Technology
Stony Brook University




********** Participation and subscription information for this EDUCAUSE Constituent Group...
33 Comments
IT Communicators' reporting structure?
September 6, 2012 | Patrick Chinn
Hi all,

Back in May, this list answered the question, "How many people do you have on your [communications] staff?"

Now I'm curious about a related topic: to whom does your lead communicator report to? The CIO? Operations director? Dotted line?

Thanks in advance,

Patrick Chinn
Information Services
University of Oregon

P.S. Here's a link to the thread I mentioned above:
http://www.educause.edu/discuss/constituent-groups-about-information-technology-management-and-leadership/it-communications-constituent-group/how-man
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

25 Comments
explaining the cloud
February 9, 2012 | Carlyn Foshee Chatfield
IT Communicators, Has anyone successfully explained the cloud for your customers? Do you have a good metaphor? (ie, "it's like radio -the emphasis used to be on the device but now it's just a service that almost any device can server up.") If not, should we brainstorm this in a coffee shop? Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 713.348.4819 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
14 Comments
IT Communications Trends
August 8, 2012 | Carlyn Foshee Chatfield
IT Communicators, I've been asked to report locally on new trends in our part of the IT organization. When you have a chance to take your eyes off all the plates you already have spinning, what do you see coming at us in the next few years? Thanks in advance for your comments, Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 713.348.4819 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
13 Comments
Changing the perception of the Help Desk
November 29, 2012 | Alison D. Cruess

Hello all,

 

I am working on a promotion campaign for our Help Desk. Our Help Desk has undergone some major process improvements over the past year or two. I want to change the old perceptions that many students, faculty, staff have of our Help Desk.

 

1.       If your institution regularly promotes or has conducted a promotional campaign for your Help Desk or support staff, can you please share the elements that worked (and maybe some that did not)

2.       Do you or have you created bios for your Help Desk and support staff?  Were they useful and if so, in what way?  Please share the bio links if you can.

3.       What titles do you use for your student or part time...

12 Comments
where to buy images, graphics
December 11, 2012 | Kerri Testement
We use iStock Photo. Thanks, Kerri Kerri Testement Public Relations Coordinator EITS (Enterprise Information Technology Services) University of Georgia 176 Boyd Graduate Studies Research Center Office: 706-542-8831 Fax: 706-542-6105 Email: kerriuga@uga.edu
9 Comments
Posting meeting notes to public website - balance between meeting audience need and minimizing "exposure"
March 14, 2012 | Lynette Sherer

We struggle here as to the amount and level of information we include in our various meeting notes of our advisory committees and groups on our website (http://www.cio.iastate.edu/committees/).  We keep revisiting this issue but cannot reach a point of clarity. 

 

Do you post your meeting notes on your public website?  If so, how do you balance posting notes that are useful to your audience and still “appropriate” for public visitors (particularly beyond the campus borders)?  Or do you put your notes behind authentication?  Or do you do both (scrubbed for the public website; more detailed behind authentication)?

 

I appreciate whatever insight/information you are willing to share about this topic.   Lynette Sherer...

9 Comments
Use of Social Media in your Help Desks
February 3, 2012 | Wendy Luljak
Colleagues I'm interested in learning if and how your central IT unit's Help Desk is using social media, especially Facebook and Twitter, to both disseminate information and receive requests for help from faculty, staff and students and triage issues. At UW-Milwaukee, we currently do not have a social media presence run by our main Help Desk. We're finding that students are reporting wireless connectivity problems directly to the main UWM Facebook and Twitter accounts and are not calling the Help Desk to get help or report a problem. We're interested in learning how other central IT units are using social media - do you have accounts? How are you using them? Who on staff is responsible? I look forward to your responses. Thank you, Wendy Wendy Luljak Senior IT Communications Strategist University Information Technology Services University of Wisconsin-Milwaukee E-mail: wluljak@uwm.edu Phone: 414-229-3795 Sabin 388...
9 Comments
Online Annual Report
March 7, 2012 | Listserv Anonymous User
Message from allison-oslund@exchange.tamu.edu

Good morning ITCOMM! I want to show off the online annual report my team recently completed. http://it.tamu.edu/annualreport/ We pushed ourselves to make this site accessible on a variety of browsers and devices, but you will get the best experience if you view it in something other than IE. :) Our goal was to have visitors get a quick overview of our accomplishments after only a few minutes of using the site, but be able to dive deeper into the stories that interested them. We also used infographics again this year to bring clarity to often complex IT stories. We created a small print piece highlighting the top story from each category and mailed this to our top campus administration and our CIO's colleagues across the Texas A&M System and state. The print piece was designed to drive traffic to the website and...
8 Comments
outline vs table of contents for Annual Report
January 15, 2013 | Carlyn Foshee Chatfield
IT Communicators working on or wrapping up annual reports, When you plan your annual report layout, are you working from an outline (org chart, services, etc) or a table of contents? Or maybe the sticky-note method of grouping and rearranging the content you have/need? Or something completely different? We are going more electronic this year, but I still need to show our executive team what the content groups are. Thanks for your feedback, Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
7 Comments
coffee shop on outages, etc
December 6, 2012 | Carlyn Foshee Chatfield
This has been an interesting thread. Thanks for offering to cover it in a coffee shop, Chuck.  We usually look at two topics each coffee shop so we can balance our different interests.  Will you take the second slot in March?

Thanks for considering!
Carlyn

On 12/6/2012 8:37 AM, Aikman, Chuck wrote:
We have a homegrown solution "IT Notice" - http://itnotices.iu.edu/. I'd be willing to do a Coffee Shop presentation on it. It's a pretty cool tool and there's some flexibility for consumption of content (web, RSS, email, URL placement…). I also have ideas of more creative ways to weave it into communications, service catalog...
6 Comments
International Coffee Shop discussion
November 27, 2012 | Carlyn Foshee Chatfield
IT Communicators, Based on the Doodle poll (which has names but not email addresses)... Anjanette, Jay, Kerrin, Lenette, Tiff, Gabrielle, Steff, and I are all available at 2pm (Central, US) on Thursday, December 13 to discuss options for an International virtual coffee shop. I need to bump this meeting either earilier one week to Thursday, December 6, same time OR postpone one week to Thursday, December 20, at the same time. Let me know what works for you. And if anyone else wants to chime in, consult your time zone for the hour that corresponds with 2PM Houston, Texas time. Thanks for checking your calendars! Carlyn ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
6 Comments
Texas A&M Annual Reports
November 16, 2012 | Lisa V. Trubitt

Allison, I share Carlyn’s view that we often put you on the spot when it comes to your annual reports. It’s only because you and your team do such amazing work! Thanks so much for sharing them and shedding light on what goes into the creative process.

 

Lisa

 

Lisa Trubitt

Assistant CIO

University at Albany, SUNY

 

6 Comments
Idea Generation Sites
November 1, 2012 | Listserv Anonymous User
Message from beckygrant@ou.edu

Hello IT Communicators,

OU is considering implementing a site where students, faculty and staff can share ideas, innovate and be creative to help solve problems on campus and improve the university. Currently, we are looking at two providers of this service SalesForce (example site is http://mystarbucksidea.force.com/) and IdeaScale (http://ideascale.com/). Has anyone implemented something like this on their campus? Have any of you used either of these two providers? I would really appreciate any feedback you all have.

Thank you!


becky grant
COMMUNICATIONS MANAGER
OU Information Technology
 
405.325.3560  |  ...
6 Comments
Facebook success: IT Facebook vs presence on the University Facebook
April 3, 2012 | Linda Dereka
Dear colleagues, 

We are considering a  Facebook presence for IT communications.  From our past conversations, I recall success stories about IT communications that ride the shirt tails of the University's Facebook presence, and little mention of or success with Facebook accounts that are strictly  IT organization-based.  

I'm hoping those of you with Facebook experience can help our direction here at Princeton.  My current understanding (which admittedly may be wrong) is that the payoff for an organizational Facebook presence is little.  

Do any of you experience great success with an IT-organization Facebook presence?  If yes, I'd love to chat with you.  

All the best, 

Linda 


--...
6 Comments
Stock Photo Services
January 12, 2012 | Gregory Stauffer

Hi all,

 

The Office of Information Technology at the University of Colorado Boulder recently completed a redesign of our website. We now have a much more graphically charged website and therefore have need for more information technology photos than our university photo database provides.

 

Do any of you have recommendations for stock photo sources that you prefer for “techy” photos. A colleague recommended Getty Images but this seems very pricey for our needs. We probably use about five to 10 photos a month, mostly for online publishing.

 

Your recommendations and thoughts would be much appreciated.

 

Thank you,

 

Greg

 

...
6 Comments
how to refer to all emcompassing group of constituents in communication
May 23, 2013 | Alison D. Cruess

IT Communicators,

I am writing to get advice on how to refer to a large group of university constituents. Please see the underlined words below. I am concerned the list is too long, but am hesitant to refer to them as “constituents”. I am using “clients” (below) to mean people who hold an event on campus and pay for it. Anyone have a suggestion?

 

 

Online Payments Unavailable Morning of June 6

Touchnet, UNF’s contracted payment gateway, will be unavailable from 9 a.m. to 10 a.m. on Thursday, June 6 in order to perform an upgrade. During this one-hour period, students, faculty, staff, parents, clients, and vendors will not be able to make online payments. Questions may be directed to the ITS Help Desk at 904-620-4357.

 

...

5 Comments
CMS Solutions
April 22, 2013 | Tina Meier

Hello

 

We are looking at several CMS packages as a solution for our enterprise CMS solution. We are currently using Joomla and Drupal. We are considering continuing with Drupal as well as look at commercial products.

 

I would appreciate feedback from this list on your current CMS product. Would you share what you like, don't like and any lessons learned from implementing for your CMS? How are you using the CMS within IT? Also would you select this product if you could start over?

 

Thank you in advance. I look forward to your responses.

 

Regards

Tina

Tina Meier

IT Director

Oklahoma State University System

405-744-9375

tina.meier@okstate.edu

********** Participation and subscription information for this EDUCAUSE...
5 Comments
Two January coffee shops
January 7, 2013 | Carlyn Foshee Chatfield
IT Communicators, We have two virtual coffee shop opportunities this month. Our regularly scheduled coffee shop, on the second Friday of each month, falls this week, Friday, January 11, at 11AM Central. Creighton University's Steve Riedl will be talking about Multidirectional Data Flow in Higher Education (tying all our data together - warehouse, departments, big data, institutional, etc). This topic is of interest to those of us who see communications about analytics and data initiatives on the horizon or already in our spheres of responsibility. His presentation will last about 30 minutes and we'll have general topic discussion following his Q&A time. Later this month, we have a special international coffee shop session. International coffee shops target different times, usually mid-afternoon or early morning (Central) to give our global colleagues an opportunity to participate. At 2pm on Thursday, January 24, a panel of IT Communicators will be talking about...
5 Comments
Deploying Two-Factor Authentication Tokens
December 18, 2012 | Kerri Testement
EDUCAUSE IT Communicators:

The University of Georgia is now piloting two-factor authentication with a token to ensure that faculty and staff with access to sensitive information have an additional layer of security to protect that data. Two-factor authentication requires "something you know" (your password) and "something you have" (a token that will generate a random, one-time code for users when they press a button) in order to access secure systems.

We're now piloting it among our central IT department employees (EITS), but we're working on plans to require it for specified staff and faculty throughout campus in the coming months. We still haven't determined exactly who will be required to use two-factor authentication (which departments, which employees, which systems, etc.). 

I'm reaching out to fellow IT communicators that have been involved in the deployment...
5 Comments

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