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Another Question for January - KPIs for the Core Data survey
Hello Metrics Fans,
As the new lead of the Core Data Service, my focus for the next several iterations of the survey will be to improve the metrics and benchmarking capabilities. Currently, the survey is rich in content on many services. Ultimately, I’d like to start defining metrics/KPIs for these services (possibly based on the standards the CEITPS develops) so that they can be included in the CDS.
Wouldn’t it be great if you and all of your peers had a place to submit your standards-based metrics for specific services so that you could benchmark these metrics with your peers? (Network Availability, for example) That’s the plan.
I recently identified the major services referenced in the CDS. They are –
Enterprise Infrastructure (data centers)
Messaging/Messaging Infrastructure (email, webmail, etc)
If you could pick one metric for any of these services to include in the Core Data survey, what would it be?
Thanks for your help!
Senior IT Metrics and Benchmarking Analyst