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New to this constituent group since the most recent Educause convention. I appreciated the discussion there. One item that was brought up in the discussion session was what Universities are using for Key Performance Indicators and what the data on the KPIs helps us achieve. Very interesting topic since we are looking at expanding our measures of self-evaluation on services provided.
Our department’s focus is centralized ERP solutions for three campuses (HRMS, FIN, ISIS, etc.). Currently we track Outage numbers against SLAs, issue tracking, desktop ticketing. Other items we are starting to track are number of projects implemented within a year, throughput of projects through the process versus those queuing up.
May I ask what you might use for KPI’s to create metrics around? I appreciate your input. Thank you!
Assistant Director of Project Management
University Information Systems
University of Colorado
1800 Grant Street, Suite 300
Denver, CO 80203