Events for all Levels and InterestsStay
Jump Start Your Career GrowthStay
Get on the Higher Ed IT MapStay
Uncommon Thinking for the Common Good™Stay
Other than CDS....
I have been lead on Core Data and a more limited CUCCIO (Canadian Universities) benchmarking tool (based on CAUDIT’s) for some time, but now my role will centre around assessment – benchmarks, metrics, KPIs, etc. relating to IT at our University. We do derive value from these quantitative tools, but I am also looking at qualitative assessment – i.e. satisfaction surveys etc.
I am interested in hearing what others have to say about TechQual. What are its primary benefits? Our Library has long talked of the benefits they derive from LibQual, but I sense that TecQual has not been as widely adopted.
Also, we recently conducted a pilot with a standardized instrument from InfoTech called “CIO Business Vision”. It is largely a satisfaction survey, but is focused on decision-makers – for us that is deans, department heads, chairs, etc. – the business owners if you wish.
One of the key deliverables from it is a correlation between the ranked importance of the different core IT domains (e.g. Infrastructure, Administrative Systems/Apps, Teaching and Learning support) and their satisfaction with the “capacity” of each current support or service. Has anyone else experimented or adopted this InfoTech tool? We did the survey of <100 key stakeholders in June, but only got 31 responses. What we did get was encouraging enough to make us want to get the other ~60 invitees to complete it too. And it have us some good metrics to use in our recent budget presentation. There is potential for it to become an annual review so we can track trends.
Manager - Development & Assessment
Queen's University ITServices
Kingston ON Canada K7L 3N6