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Good day all!

 

What did you ask Santa to bring you this year?

 

I just want to take this opportunity to wish each and every one of you a blessed, merry Christmas and a Happy New Year.  See you all next year!

 

My wish?  A little more participation on our CG List  ,

 

Marty

Martin Klubeck, MA
Strategy & Planning Consultant
Office of Information Technologies

359 ITC
University of Notre Dame
Notre Dame, IN 46556
(574)-631-5447
Web:  www.org-immaturity.com

DTRT  TRW  TFT

It's your day, what are you going to do with it?

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Mine - Happy customers! J

 

Happy holidays everyone!

 

Commitment to continual improvement...

Merry Christmas!




Hello All!

I hope you had a very merry Christmas and I wish nothing but the best for you and yours in this coming new year.  My Christmas wish and New Year’s Resolution (rolled into one) is to have a more active Constituent Group this year!  Some of you may refrain from commenting on Listserv messages – the reasons are numerous:

·         The question was answered

·         You don’t feel like you know enough to answer

·         You’re shy

·         You don’t want to

I can assure you that when a question / comment is posted to the listserv, the author would LOVE to have a LOT of feedback from YOU.  Yes, really.  YOU.  If you’re brand new to metrics, IT, or higher Ed – your viewpoint is valuable as a new person in the arena.  You see things differently than those who have been buried under piles of the stuff for months (or years).  If you’ve been doing metrics for years – your viewpoints are valuable as an experienced practitioner.  We need your input!

 

Here’s the question of the month – In the spirit of the New Year (and stealing from other CG Listserv’s I’ve seen), What magazines, websites, or associations do you belong to for the purpose of keeping up with Metrics (theory, concepts, or practice)? They don’t have to be Higher Ed related, nor IT related.  Just metrics related.   I’ll start us off:

 

Magazines/Ezines:

Educause Quarterly and Educause Review (scarce pickings out there)

 

Websites:

XPC Palladium  http://www.thepalladiumgroup.com/communities/xpc/Pages/Welcome.aspx

 

Groups/Associations:

LinkedIn Groups

1.       IT Performance Management

2.       Lean Six Sigma

3.       Performance Measurement

4.       Organizational Development Network

5.       IT Metrics – CEITPS

CEITPS  www.ceitps.org

 

 

Marty

Martin Klubeck, MA
Strategy & Planning Consultant
Office of Information Technologies

359 ITC
University of Notre Dame
Notre Dame, IN 46556
(574)-631-5447
Web:  www.org-immaturity.com

DTRT  TRW  TFT

It's your day, what are you going to do with it?

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Computer Aid, INC - http://www.compaid.com/

 

I'm particularly interested in *how* data get presented. What good is a graph if people can't understand it? I like to peruse the Tufte books, and I also receive McKinsey Quarterly, mostly for its gorgeous presentations of data. http://www.mckinseyquarterly.com/ Happy New Year! Lindsay -- Lindsay Barton Assistant Director for LTS Policy, Planning, & Analysis Library & Technology Services Brandeis University 781-736-4674
Message from jj014747@pomona.edu

One I like to follow for ITIL purposes: http://blogs.pinkelephant.com/troy ________________________________________ Julianne Journitz Director of Client Services Information Technology Services Pomona College 24x7 assistance: htt p://helpdesk.pomona.edu ITS Website: http://its.pomona.edu ITS on Facebook: http://www.facebook.com/ITS.PomonaCollege ITS Twitter Updates: http://www.twitter.com/pomonahelp On 1/3/12 7:26 AM, "Lindsay Barton" wrote: >I'm particularly interested in *how* data get presented. What good is >a graph if people can't understand it? > >I like to peruse the Tufte books, and I also receive McKinsey >Quarterly, mostly for its gorgeous presentations of data. >http://www.mckinseyquarterly.com/ > >Happy New Year! > >Lindsay > >-- >Lindsay Barton >Assistant Director for LTS Policy, Planning, & Analysis >Library & Technology Services >Brandeis University >781-736-4674 > > >

Hello All,

 

Martin, your message encouraged me to write – thanks for the boost!

 

I’m new to the group and I’d appreciate any input that anyone wants to share. I’m the Service Level Manager at Boston University’s IS&T organization. We’ve got ServiceNow running and I spent some time during the holiday week putting my toe in the water of Crystal Reports. I wonder if anyone has any reporting experience with either of these tools, can recommend a training course for Crystal, or any other insights at all. We’re working to get monthly metrics around the services we’ve defined in our service catalog and I’m aimed to automate what I can.

 

Best to you for a happy and healthy new year and thanks again for any insights.

 

Hillary Rosenfeld
Associate Director – Service Level Management

Information Services & Technology
Boston University
T (617)353-8050
F (617)353-6260

hillaryr@bu.edu

http://www.bu.edu/tech

 

 

 

 

 
HDI and Gartner.
 
 Happy New Year.
       ~TJ
~~~~~~~~~~~~~~~
Tammy Jo (TJ) Martinez, MPA
HDI Certified Support Center Director
Certified ITIL Foundations v.3
Director of Customer Support Services
Information Technologies
The University of New Mexico
505.277.0960 (office)
 
 
>>> Martin Klubeck <klubeck.1@ND.EDU> 1/3/2012 7:49 AM >>>

Hello All!

I hope you had a very merry Christmas and I wish nothing but the best for you and yours in this coming new year.  My Christmas wish and New Year’s Resolution (rolled into one) is to have a more active Constituent Group this year!  Some of you may refrain from commenting on Listserv messages – the reasons are numerous:

·         The question was answered

·         You don’t feel like you know enough to answer

·         You’re shy

·         You don’t want to

I can assure you that when a question / comment is posted to the listserv, the author would LOVE to have a LOT of feedback from YOU.  Yes, really.  YOU.  If you’re brand new to metrics, IT, or higher Ed – your viewpoint is valuable as a new person in the arena.  You see things differently than those who have been buried under piles of the stuff for months (or years).  If you’ve been doing metrics for years – your viewpoints are valuable as an experienced practitioner.  We need your input!

 

Here’s the question of the month – In the spirit of the New Year (and stealing from other CG Listserv’s I’ve seen), What magazines, websites, or associations do you belong to for the purpose of keeping up with Metrics (theory, concepts, or practice)? They don’t have to be Higher Ed related, nor IT related.  Just metrics related.   I’ll start us off:

 

Magazines/Ezines:

Educause Quarterly and Educause Review (scarce pickings out there)

 

Websites:

XPC Palladium  http://www.thepalladiumgroup.com/communities/xpc/Pages/Welcome.aspx

 

Groups/Associations:

LinkedIn Groups

1.       IT Performance Management

2.       Lean Six Sigma

3.       Performance Measurement

4.       Organizational Development Network

5.       IT Metrics – CEITPS

CEITPS  www.ceitps.org

 

 

Marty

Martin Klubeck, MA
Strategy & Planning Consultant
Office of Information Technologies

359 ITC
University of Notre Dame
Notre Dame, IN 46556
(574)-631-5447
Web:  www.org-immaturity.com

DTRT  TRW  TFT

It's your day, what are you going to do with it?

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

I've used both Gartner and Forrester in the past. From: Martin Klubeck > Reply-To: The EDUCAUSE IT Metrics Constituent Group Listserv > Date: Tue, 3 Jan 2012 09:49:07 -0500 To: > Subject: [ITMETRICS] Question of the Month Hello All! I hope you had a very merry Christmas and I wish nothing but the best for you and yours in this coming new year. My Christmas wish and New Year’s Resolution (rolled into one) is to have a more active Constituent Group this year! Some of you may refrain from commenting on Listserv messages – the reasons are numerous: · The question was answered · You don’t feel like you know enough to answer · You’re shy · You don’t want to I can assure you that when a question / comment is posted to the listserv, the author would LOVE to have a LOT of feedback from YOU. Yes, really. YOU. If you’re brand new to metrics, IT, or higher Ed – your viewpoint is valuable as a new person in the arena. You see things differently than those who have been buried under piles of the stuff for months (or years). If you’ve been doing metrics for years – your viewpoints are valuable as an experienced practitioner. We need your input! Here’s the question of the month – In the spirit of the New Year (and stealing from other CG Listserv’s I’ve seen), What magazines, websites, or associations do you belong to for the purpose of keeping up with Metrics (theory, concepts, or practice)? They don’t have to be Higher Ed related, nor IT related. Just metrics related. I’ll start us off: Magazines/Ezines: Educause Quarterly and Educause Review (scarce pickings out there) Websites: XPC Palladium http://www.thepalladiumgroup.com/communities/xpc/Pages/Welcome.aspx Groups/Associations: LinkedIn Groups 1. IT Performance Management 2. Lean Six Sigma 3. Performance Measurement 4. Organizational Development Network 5. IT Metrics – CEITPS CEITPS www.ceitps.org Marty Martin Klubeck, MA Strategy & Planning Consultant Office of Information Technologies 359 ITC University of Notre Dame Notre Dame, IN 46556 (574)-631-5447 Web: www.org-immaturity.com DTRT TRW TFT It's your day, what are you going to do with it? ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
I use DACS gold practices: http://www.goldpractices.com/ Julienne VanDerZiel The University of Texas at Austin ITS Applications Director Office: 512.471.3041 Cell: 512.924.5449

Information Systems Audit and Control Association (ISACA)

Specifically for COBIT or Control Objectives for Information and Related Technology

 

- Mac -

 

Keith W. McIntosh, M.B.A.

Assistant Vice Chancellor for IT (Acting)

-------------------------------------------------

Information Technology

Pima County Community College District

kwmcintosh@pima.edu

 

One more…

 

The Campus Computing Survey

http://www.campuscomputing.net/survey

 

 

- Mac -

 

Keith W. McIntosh, M.B.A.

Assistant Vice Chancellor for IT (Acting)

-------------------------------------------------

Information Technology

Pima County Community College District

kwmcintosh@pima.edu

 

Good day all!

 

So, what exactly is Analytics?  I attended the Midwest Regional Educause Conference and the hot topic seemed to be “analytics.”  I attended more than one session/meeting on the topic.  There was even a “write-in” lunch session on it (we also had our IT Metrics session of course).  So what is “analytics?”  Is it just  a new term for Metrics?  I wouldn’t be surprised to find a new CG arise titled analytics and if it does, I’m wondering if I’ll have to join it to stay on top of all-things-metrics.

 

What do you all think?  What is it?  And how does it differ from Metrics?

 

Marty

 

Martin Klubeck, MA
Strategy & Planning Consultant
Office of Information Technologies

359 ITC
University of Notre Dame
Notre Dame, IN 46556
(574)-631-5447
Web:  www.org-immaturity.com

DTRT  TRW  TFT

It's your day, what are you going to do with it?

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Marty, et al

 

As we (at Syracuse) are trying to move more into the Analytics arena, I’m interested to see this thread.  Unfortunately I wasn’t able to attend the conference but have corresponded a bit – and looked at Susan G’s PowerPoint from the conference.

 

With a bit of reading and perusing things, my minimal (but hopefully growing) understanding would lead me to think that analytics is not (just) a new term for metrics in some ways.  Some use the term analytics and business intelligence interchangeably…though the corporate world seems to favor BI more than higher ed.

 

I’ve heard / seen many definitions – actually EDUCAUSE ELI wrote a document about establishing a common language for analytics in higher ed.  A couple that I like are:

·         By “analytical” we mean the use of analysis, data and systematic reasoning to make decisions

·         Business Analytics:=Delivering right decision support to right people at right time….aka “decision support for business decisions.”

 

I believe some might think analytics the superset inclusive of metrics.  However, from at least some of what I’ve heard you mention, I think the way you think of metrics might lead you to disagree.  Analytics is partially about determining the story from information so you can make decisions.  And at last year’s Annual conference presentation that you and Leah did, I clearly remember this as part of how you two think about the topic.

 

The thing I like about the second “definition” above is the author explicitly says the decision support is done through Information Systems composed of (1) technology components, (2) human competencies, and (3) business processes.

 

My two cents worth,

Andy

 

Hi, everyone, this is an interesting question and one that everyone is asking…and there are many answers. We're all struggling with the definition, and I think it's partly because the field is so new and partly because it's evolved from several strong, existing areas (including metrics, business intelligence, and institutional research). I'm giving a talk at the EDUCAUSE Enterprise conference on May 18 in Indianapolis on analytics and what it means for IT. I'm just starting to organize my thoughts and materials. I've attached a preview of the part of the talk that tries to get at a definition. I figure that Tom Davenport's is worth using — or at least a good starting point — since he's widely recognized as a leader in this area. Also, ECAR has a couple of analytics-related things coming up: 1. The ECAR Symposium in June (18-20 in Boulder, CO) will focus on both analytics and changing models of higher education. 2. ECAR is conducting a study of analytics in higher education this spring — we're initiating data collection this month and will publish the results this summer (including a preview at the Symposium) Plus, EDUCAUSE is planning a three-day focus on analytics (we call such things "Sprints") this summer as well. You'll also see lots more content at the EDUCAUSE Annual conference in Denver in November, and I believe EDUCAUSE Review will emphasize analytics in one of the issues this year. Lots of stuff, lots of opportunities to learn and to network with your colleagues! Take care! Susan Susan Grajek Vice President for Data, Research & Analytics EDUCAUSE Uncommon Thinking for the Common Good http://educause.edu 1150 18th Street NW, Suite 900, Washington, DC 20036 202-331-5350 (phone) sgrajek@educause.edu

Well, here’s a link to what the “big kids” an INFORMS (Institute for Operations Research and Management Science) think - http://www.informs.org/Community/Analytics

 

Message from jj014747@pomona.edu

Andrew nails my understanding of it.  Metrics without some understanding of the numbers are not terribly useful.  What is good in your arena might be not so good in my arena.  So using an industry standard to understand the utilization of technical resources on my campus may or may not be terribly useful but should be taken into consideration.  
Julianne Journitz
Director of Client Services
Information Technology Services
Pomona College
24x7 assistance: http://helpdesk.pomona.edu
ITS Website: http://its.pomona.edu



From: Andrew J Clark <ajclark@SYR.EDU>
Reply-To: The EDUCAUSE IT Metrics Constituent Group Listserv <ITMETRICS@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 4 Apr 2012 05:33:45 -0700
To: "ITMETRICS@LISTSERV.EDUCAUSE.EDU" <ITMETRICS@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [ITMETRICS] Question of the Month

 Analytics is partially about determining the story from information so you can make decisions ------------------------------------------------------------- This message has been scanned by Postini anti-virus software. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

The CTO of Northwestern Mutual,  Karl Gouverneur, does a great presentation on "Disruptive Analytics"

He differentiates between analytics, metrics and BI as:

-       descriptive/operational BI (the rear view mirror), necessary for reporting

-       real-time analytics (what’s happening today, the headlights), may not be so interesting except for business activity monitoring

-       predictive-strategic analytics (tell me where I’m headed and the next turn in the road) requires big data

He claims that predictive analytics will be the norm by 2015 and that everyone will need a hadoop instance by then. 

He says, “If you’re not providing insights on going forward, what are you providing insights on, going backwards?”


- David

Deputy CIO David Stack, Ph.D.
University of Wisconsin-Milwaukee
david@uwm.edu

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Great conversation!  I’ve always used Metrics to mean “the use of data, measures, and information (and other metrics) to tell a complete story”  and a “good” metric to be “the use of data, measures, and information (and other metrics) to tell a complete story in answer to a root question.” 

 

So, when I hear the term “analytics” I didn’t know what it was.  My initial thought was that it was the practice of analyzing the information to derive at the answer.  It’s what I do to with the metrics to decide how to report, display, or communicate the answer. 

 

Marty

 

Marty,

 

You seem to distinguish between Metrics (see your definition below) and metrics (used within your definition below).  Perhaps Metrics is Analytics, but I would guess that metrics are more along the lines of Descriptive Analytics (thanks for the link to INFORMS, Wayne!). 

 

Typically we use metrics (little m) as indicators of what’s happened.  The root questions are usually: How well are we doing? How fast are we doing it? Do our customers like us?  Are we efficient?  Are we effective?  Are our employees happy?  Mostly retrospective stuff that we monitor on a periodic basis. 

 

I love that INFORMS calls out two other components of analytics: Predictive Analytics (what could happen?) and Prescriptive Analytics (what needs to change?).  The root questions here are very different and arguably more complicated to answer.  Indicators w/ questionable accuracy wouldn’t work with these questions even though they’re perfectly useful for Descriptive Analytics. 

 

As for whether Metrics and Analytics are the same:  I’d say that although the act of answering 3 different, complicated root questions would require “the use of data, measures, and information (and other metrics) to tell a complete story,” I’d argue that that’s not all it requires.  Maybe Analytics is more like “the use of data, measures, and information (and other metrics) to tell a complete story, the prequel and the sequel…and also a post-game analysis of how the story could have been better”

 

So I’d say metrics are part of Analytics….and Analytics are not Metrics alone.  Also, a square is a rectangle but a rectangle is not necessarily a square.;)

 

-Leah

 

 

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