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We us site24x7 http://www.site24x7.com/ to monitor our IT services availability and used our in-house software development team to integrate the outputs with the University website and our alert log system. This information is presented on our web site at: http://www.ed.ac.uk/schools-departments/information-services/services/status-alerts - fairly simple presentation but hopefully effective
We’ve had this in place for at least a couple of years and it has proved to be a reliable and cost effective solution.
Happy to answer (or get answers to!) other specific questions off list.
Best wishes, Mark
Deputy Director and Head of Project Services
Information Services Applications Division
University of Edinburgh
T: +44 131 650 2103
M: +44 7917 587254