Cherwell is a finalist in our evaluation of service management products to replace our current help desk solution. Incident, problem, and change management, asset discovery and management of university owned devices, project tracking and the self-service portal are our initial areas of interest in use of the product. If you are using Cherwell or considered using it but chose another product we would be interested in hearing your feedback. Also of interest is whether you chose the on-premise or SaaS model, level of dedicated staff to support the product and level of satisfaction with the product and vendor support. Thank you in advance for sharing your experience with Cherwell.
Technology Project Specialist...