Hi Everyone,
We too have been working through the same discussion. I can’t stake a claim to coming up with most of these, but it does represent the “test” we used when reviewing the list of "things we do" to determine which were services.
- Does it mirror a functional
team or organizational unit? If so, it is probably some sort of fulfillment
component and not a service
- Is it a action or a thing?
If so, it is probably a transaction or product component and not a service
- Is it a "what" we
do or a "how" we do it? If it is a "how" it is more than
likely a process, internal capability or product and not a service.
- Would the customer or
recipient understand it and know how it adds value to their business?
We also found it helpful to facilitate conversation if we kept a side list going of...
