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Do you share your ITSM application with non-IT functional groups?
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I’m interested to know if any of you share your ITSM applications with functional offices (e.g. Student Affairs, HR, Accounting, etc.) and if so do you segregate their data/tickets from IT, or do you have an open architecture?
We are building a new ITSM environment that will be shared by four campuses, and on the IT side we are planning to have an open architecture where we can easily exchange tickets and information between the IT shops on the different campuses (to support shared services), but we have some functional departments who also use the system, so I am interested in how others have handled this. If we lock down the functional groups, that makes it more challenging for them to interact with IT and vice-versa.
Associate Director, Customer Service & Support
University of Missouri, Division of IT
(573)884-1888 Fax: (573)884-5240