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implementation plans for a new ITSM system
We are looking to move to a new “ticketing” system based on ITSM and ITIL. We have 2 finalists and hope to pick one within the next week. My question for this group is, would anyone be willing to share with me their implementation plans as well as what they moved from and to? Did you have to change anyone’s roles in IT? Any help would be GREAT!
We plan to move fast with this but I need to know what is realistic.
Deborah (Moschella) Saks
Director of ITS- User Services
Technology Resource Center
Framingham State University | 100 State Street | Framingham, MA 01701
': 508.626.4930 |*: firstname.lastname@example.org