Main Nav

Hi Scott -
I agree with Jeff about Fusion. I have not attended one yet, but have compared conference content and attendees' feedback. Also, check if in your city there is an active itSMF chapter. Here in Houston there is one and you get to meet with experts in the topic, and hear of solutions and implementation. Meetings are free. 

Good luck!

Rita

Sent from my iPhone

On Jul 17, 2013, at 12:04 PM, "Toaddy, Jeffrey" <toaddyjm@MIAMIOH.EDU> wrote:

Miami has sent IT staff to both. I personally have attended FUSION the last few years, and am signed-up for Nashville as well. FUSION has a small but active contingent of higher ed folks, which adds value. The presentations at FUSION are diverse in topic and background. I hear Pink has a bit more conference panache, but the ITIL discussed has a Pink tint (for better or worse).

As an unsolicited extra regarding your tool selection: A common pitfall is to buy a tool before knowing exactly what you want to accomplish with it, usually resulting in over-buying. My recommendation is to figure out what your business needs, figure out how IT needs to change to support that, figure out which ITIL pieces you want to use over the projected 3-5 year life of your tool decision, then pick the tool. Forrester and Gartner have good information on this if you'd like to read more.

Good luck!

Jeffrey Toaddy
Miami University


Comments

Scott-

I have attended the last 2 HDI/itSMF Fusion conferences, and found the content to be excellent. The conference I definitely geared towards ITSM practitioners. Many sessions are fellow professionals describing how they implemented an iTSM process or tool an it always great to hear from a colleague rather than a vendor. 

Also I will be attending fusion this year and as we have done in previous years, we will try to have a HigherEd meetup. 

Thanks,
Matt

Matthew Wollman
Harvard University Information Technology
Support Services | IT Service Management
P: (617) 496-1891
M: (617) 285-6952
Sent from my iPhone

On Jul 18, 2013, at 0:10, "Barrantes, Rita" <rbarrant@CENTRAL.UH.EDU> wrote:

Hi Scott -
I agree with Jeff about Fusion. I have not attended one yet, but have compared conference content and attendees' feedback. Also, check if in your city there is an active itSMF chapter. Here in Houston there is one and you get to meet with experts in the topic, and hear of solutions and implementation. Meetings are free. 

Good luck!

Rita

Sent from my iPhone

On Jul 17, 2013, at 12:04 PM, "Toaddy, Jeffrey" <toaddyjm@MIAMIOH.EDU> wrote:

Miami has sent IT staff to both. I personally have attended FUSION the last few years, and am signed-up for Nashville as well. FUSION has a small but active contingent of higher ed folks, which adds value. The presentations at FUSION are diverse in topic and background. I hear Pink has a bit more conference panache, but the ITIL discussed has a Pink tint (for better or worse).

As an unsolicited extra regarding your tool selection: A common pitfall is to buy a tool before knowing exactly what you want to accomplish with it, usually resulting in over-buying. My recommendation is to figure out what your business needs, figure out how IT needs to change to support that, figure out which ITIL pieces you want to use over the projected 3-5 year life of your tool decision, then pick the tool. Forrester and Gartner have good information on this if you'd like to read more.

Good luck!

Jeffrey Toaddy
Miami University


Message from dtyre@miami.edu

I agree, I really like Fusion.  I was able to present at last year’s conference in Dallas and I  found to be a very rewarding experience and learned a lot from many other presenters.  It’s too late for this year, but if you ever get a chance to present, go for it.   I have been to Pink and enjoyed that as well, but Fusion is more “intimate”.

 

 

Doug Tyre

IT Service Management Professional

Ph: 305-284-5971   ■   dtyre@miami.edu

 

 

 

 

From: The EDUCAUSE ITIL Constituent Group Listserv [mailto:ITIL@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wollman, Matthew
Sent: Thursday, July 18, 2013 7:24 AM
To: ITIL@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITIL] Which Conference(s) to attend

 

Scott-

 

I have attended the last 2 HDI/itSMF Fusion conferences, and found the content to be excellent. The conference I definitely geared towards ITSM practitioners. Many sessions are fellow professionals describing how they implemented an iTSM process or tool an it always great to hear from a colleague rather than a vendor. 

 

Also I will be attending fusion this year and as we have done in previous years, we will try to have a HigherEd meetup. 

Thanks,

Matt

 

Matthew Wollman

Harvard University Information Technology

Support Services | IT Service Management

P: (617) 496-1891

M: (617) 285-6952

Sent from my iPhone


On Jul 18, 2013, at 0:10, "Barrantes, Rita" <rbarrant@CENTRAL.UH.EDU> wrote:

Hi Scott -

I agree with Jeff about Fusion. I have not attended one yet, but have compared conference content and attendees' feedback. Also, check if in your city there is an active itSMF chapter. Here in Houston there is one and you get to meet with experts in the topic, and hear of solutions and implementation. Meetings are free. 

 

Good luck!

 

Rita

Sent from my iPhone


On Jul 17, 2013, at 12:04 PM, "Toaddy, Jeffrey" <toaddyjm@MIAMIOH.EDU> wrote:

Miami has sent IT staff to both. I personally have attended FUSION the last few years, and am signed-up for Nashville as well. FUSION has a small but active contingent of higher ed folks, which adds value. The presentations at FUSION are diverse in topic and background. I hear Pink has a bit more conference panache, but the ITIL discussed has a Pink tint (for better or worse).

 

As an unsolicited extra regarding your tool selection: A common pitfall is to buy a tool before knowing exactly what you want to accomplish with it, usually resulting in over-buying. My recommendation is to figure out what your business needs, figure out how IT needs to change to support that, figure out which ITIL pieces you want to use over the projected 3-5 year life of your tool decision, then pick the tool. Forrester and Gartner have good information on this if you'd like to read more.

 

Good luck!

 

Jeffrey Toaddy

Miami University

 

I attended a Fusion conference several years ago and enjoyed it after being a long time HDI attendee. This year’s lineup looks great, but frustrating as Monday’s schedule has way too many sessions I want to attend!

 

Matt - How do I get connected with the HigherEd meetup? This will be my first Fusion conference as a HigherEd employee.

 

From: The EDUCAUSE ITIL Constituent Group Listserv [mailto:ITIL@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lisa Kass
Sent: Thursday, July 18, 2013 7:54 AM
To: ITIL@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITIL] Which Conference(s) to attend

 

Scott:

 

I have attended Pink and FUSION and received value out of both.  That said, I agree that FUSION is geared more toward practitioners and I was really able to build relationships and expand my network of peers who are also fighting the good service management fight.  I especially enjoyed the Birds of a Feather lunch tables where I was able to meet my higher ed peers and hear about their experiences on this often challenging service management adventure.

 

Best regards,

 

Lisa

Lisa Kass

Associate Director, Service Management

University of Southern California

 

 

From: The EDUCAUSE ITIL Constituent Group Listserv [mailto:ITIL@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wollman, Matthew
Sent: Thursday, July 18, 2013 4:24 AM
To: ITIL@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITIL] Which Conference(s) to attend

 

Scott-

 

I have attended the last 2 HDI/itSMF Fusion conferences, and found the content to be excellent. The conference I definitely geared towards ITSM practitioners. Many sessions are fellow professionals describing how they implemented an iTSM process or tool an it always great to hear from a colleague rather than a vendor. 

 

Also I will be attending fusion this year and as we have done in previous years, we will try to have a HigherEd meetup. 

Thanks,

Matt

 

Matthew Wollman

Harvard University Information Technology

Support Services | IT Service Management

P: (617) 496-1891

M: (617) 285-6952

Sent from my iPhone


On Jul 18, 2013, at 0:10, "Barrantes, Rita" <rbarrant@CENTRAL.UH.EDU> wrote:

Hi Scott -

I agree with Jeff about Fusion. I have not attended one yet, but have compared conference content and attendees' feedback. Also, check if in your city there is an active itSMF chapter. Here in Houston there is one and you get to meet with experts in the topic, and hear of solutions and implementation. Meetings are free. 

 

Good luck!

 

Rita

Sent from my iPhone


On Jul 17, 2013, at 12:04 PM, "Toaddy, Jeffrey" <toaddyjm@MIAMIOH.EDU> wrote:

Miami has sent IT staff to both. I personally have attended FUSION the last few years, and am signed-up for Nashville as well. FUSION has a small but active contingent of higher ed folks, which adds value. The presentations at FUSION are diverse in topic and background. I hear Pink has a bit more conference panache, but the ITIL discussed has a Pink tint (for better or worse).

 

As an unsolicited extra regarding your tool selection: A common pitfall is to buy a tool before knowing exactly what you want to accomplish with it, usually resulting in over-buying. My recommendation is to figure out what your business needs, figure out how IT needs to change to support that, figure out which ITIL pieces you want to use over the projected 3-5 year life of your tool decision, then pick the tool. Forrester and Gartner have good information on this if you'd like to read more.

 

Good luck!

 

Jeffrey Toaddy

Miami University

 

I will send more information as we get closer to October.

 

Thanks,

Matt

 

---------------------------

Matthew L. Wollman

IT Service Management Analyst – Incident and Problem

 

Harvard University Information Technology

Support Services | IT Service Management

P 617 496 1891

M 617 285 6952

1 Oxford Street, Room 209 

Cambridge, MA 02138

www.harvard.edu/huit

 

From: The EDUCAUSE ITIL Constituent Group Listserv [mailto:ITIL@LISTSERV.EDUCAUSE.EDU] On Behalf Of Anita Nichols
Sent: Thursday, July 18, 2013 3:26 PM
To: ITIL@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITIL] Which Conference(s) to attend

 

I attended a Fusion conference several years ago and enjoyed it after being a long time HDI attendee. This year’s lineup looks great, but frustrating as Monday’s schedule has way too many sessions I want to attend!

 

Matt - How do I get connected with the HigherEd meetup? This will be my first Fusion conference as a HigherEd employee.

 

From: The EDUCAUSE ITIL Constituent Group Listserv [mailto:ITIL@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lisa Kass
Sent: Thursday, July 18, 2013 7:54 AM
To: ITIL@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITIL] Which Conference(s) to attend

 

Scott:

 

I have attended Pink and FUSION and received value out of both.  That said, I agree that FUSION is geared more toward practitioners and I was really able to build relationships and expand my network of peers who are also fighting the good service management fight.  I especially enjoyed the Birds of a Feather lunch tables where I was able to meet my higher ed peers and hear about their experiences on this often challenging service management adventure.

 

Best regards,

 

Lisa

Lisa Kass

Associate Director, Service Management

University of Southern California

 

 

From: The EDUCAUSE ITIL Constituent Group Listserv [mailto:ITIL@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wollman, Matthew
Sent: Thursday, July 18, 2013 4:24 AM
To: ITIL@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITIL] Which Conference(s) to attend

 

Scott-

 

I have attended the last 2 HDI/itSMF Fusion conferences, and found the content to be excellent. The conference I definitely geared towards ITSM practitioners. Many sessions are fellow professionals describing how they implemented an iTSM process or tool an it always great to hear from a colleague rather than a vendor. 

 

Also I will be attending fusion this year and as we have done in previous years, we will try to have a HigherEd meetup. 

Thanks,

Matt

 

Matthew Wollman

Harvard University Information Technology

Support Services | IT Service Management

P: (617) 496-1891

M: (617) 285-6952

Sent from my iPhone


On Jul 18, 2013, at 0:10, "Barrantes, Rita" <rbarrant@CENTRAL.UH.EDU> wrote:

Hi Scott -

I agree with Jeff about Fusion. I have not attended one yet, but have compared conference content and attendees' feedback. Also, check if in your city there is an active itSMF chapter. Here in Houston there is one and you get to meet with experts in the topic, and hear of solutions and implementation. Meetings are free. 

 

Good luck!

 

Rita

Sent from my iPhone


On Jul 17, 2013, at 12:04 PM, "Toaddy, Jeffrey" <toaddyjm@MIAMIOH.EDU> wrote:

Miami has sent IT staff to both. I personally have attended FUSION the last few years, and am signed-up for Nashville as well. FUSION has a small but active contingent of higher ed folks, which adds value. The presentations at FUSION are diverse in topic and background. I hear Pink has a bit more conference panache, but the ITIL discussed has a Pink tint (for better or worse).

 

As an unsolicited extra regarding your tool selection: A common pitfall is to buy a tool before knowing exactly what you want to accomplish with it, usually resulting in over-buying. My recommendation is to figure out what your business needs, figure out how IT needs to change to support that, figure out which ITIL pieces you want to use over the projected 3-5 year life of your tool decision, then pick the tool. Forrester and Gartner have good information on this if you'd like to read more.

 

Good luck!

 

Jeffrey Toaddy

Miami University

 

Matt and I will make sure that information is shared here as well as on the itSMF USA - Higher Ed SIG LinkedIn page.  Join both groups and help us build service management as an important part of IT in higher ed.

 

itSMF USA - Higher Ed SIG

 

Lisa

Lisa Kass

Associate Director, Service Management

University of Southern California

 

From: The EDUCAUSE ITIL Constituent Group Listserv [mailto:ITIL@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wollman, Matthew
Sent: Thursday, July 18, 2013 1:23 PM
To: ITIL@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITIL] Which Conference(s) to attend

 

I will send more information as we get closer to October.

 

Thanks,

Matt

 

---------------------------

Matthew L. Wollman

IT Service Management Analyst – Incident and Problem

 

Harvard University Information Technology

Support Services | IT Service Management

P 617 496 1891

M 617 285 6952

1 Oxford Street, Room 209 

Cambridge, MA 02138

www.harvard.edu/huit

 

From: The EDUCAUSE ITIL Constituent Group Listserv [mailto:ITIL@LISTSERV.EDUCAUSE.EDU] On Behalf Of Anita Nichols
Sent: Thursday, July 18, 2013 3:26 PM
To: ITIL@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITIL] Which Conference(s) to attend

 

I attended a Fusion conference several years ago and enjoyed it after being a long time HDI attendee. This year’s lineup looks great, but frustrating as Monday’s schedule has way too many sessions I want to attend!

 

Matt - How do I get connected with the HigherEd meetup? This will be my first Fusion conference as a HigherEd employee.

 

From: The EDUCAUSE ITIL Constituent Group Listserv [mailto:ITIL@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lisa Kass
Sent: Thursday, July 18, 2013 7:54 AM
To: ITIL@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITIL] Which Conference(s) to attend

 

Scott:

 

I have attended Pink and FUSION and received value out of both.  That said, I agree that FUSION is geared more toward practitioners and I was really able to build relationships and expand my network of peers who are also fighting the good service management fight.  I especially enjoyed the Birds of a Feather lunch tables where I was able to meet my higher ed peers and hear about their experiences on this often challenging service management adventure.

 

Best regards,

 

Lisa

Lisa Kass

Associate Director, Service Management

University of Southern California

 

 

From: The EDUCAUSE ITIL Constituent Group Listserv [mailto:ITIL@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wollman, Matthew
Sent: Thursday, July 18, 2013 4:24 AM
To: ITIL@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITIL] Which Conference(s) to attend

 

Scott-

 

I have attended the last 2 HDI/itSMF Fusion conferences, and found the content to be excellent. The conference I definitely geared towards ITSM practitioners. Many sessions are fellow professionals describing how they implemented an iTSM process or tool an it always great to hear from a colleague rather than a vendor. 

 

Also I will be attending fusion this year and as we have done in previous years, we will try to have a HigherEd meetup. 

Thanks,

Matt

 

Matthew Wollman

Harvard University Information Technology

Support Services | IT Service Management

P: (617) 496-1891

M: (617) 285-6952

Sent from my iPhone


On Jul 18, 2013, at 0:10, "Barrantes, Rita" <rbarrant@CENTRAL.UH.EDU> wrote:

Hi Scott -

I agree with Jeff about Fusion. I have not attended one yet, but have compared conference content and attendees' feedback. Also, check if in your city there is an active itSMF chapter. Here in Houston there is one and you get to meet with experts in the topic, and hear of solutions and implementation. Meetings are free. 

 

Good luck!

 

Rita

Sent from my iPhone


On Jul 17, 2013, at 12:04 PM, "Toaddy, Jeffrey" <toaddyjm@MIAMIOH.EDU> wrote:

Miami has sent IT staff to both. I personally have attended FUSION the last few years, and am signed-up for Nashville as well. FUSION has a small but active contingent of higher ed folks, which adds value. The presentations at FUSION are diverse in topic and background. I hear Pink has a bit more conference panache, but the ITIL discussed has a Pink tint (for better or worse).

 

As an unsolicited extra regarding your tool selection: A common pitfall is to buy a tool before knowing exactly what you want to accomplish with it, usually resulting in over-buying. My recommendation is to figure out what your business needs, figure out how IT needs to change to support that, figure out which ITIL pieces you want to use over the projected 3-5 year life of your tool decision, then pick the tool. Forrester and Gartner have good information on this if you'd like to read more.

 

Good luck!

 

Jeffrey Toaddy

Miami University

 

Close
Close


Annual Conference
September 29–October 2
Register Now!

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.

Close

Digital Badges
Member recognition effort
Earn yours >

Career Center


Leadership and Management Programs

EDUCAUSE Institute
Project Management

 

 

Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.

 

Close
EDUCAUSE organizes its efforts around three IT Focus Areas

 

 

Join These Programs If Your Focus Is

Close

Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
 

 

Close

2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations


Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.