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Apple TV disappearing
Message from richardson@rutgersprep.org
Friends,
**********
Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Friends,
We have installed a number of Apple TVs. All are hardwired on the same VLAN as our faculty laptops and iPads which are wireless. The list of available ATVs fluctuates. Sometimes they are all visible, sometimes all or some disappear from the list. iPads are being dropped after connecting. I have updated the software on two of the ATV's this morning with no resolution.
Is anyone else experiencing this? Does anyone have a solution?
Thanks
| Peter K. Richardson Director of Information Services Rutgers Preparatory School 1345 Easton Avenue Somerset, NJ 08873 732-545-5600 www.rutgersprep.org |
Recommend
Comments
Peter
Yes, that is the work around we have (or toggling off/on the wifi), but it is quite frustrating to the teachers.
Director of Information Services
Rutgers Preparatory School
1345 Easton Avenue
Somerset, NJ 08873
732-545-5600
www.rutgersprep.org
All of our ATVs are hardwired for just that reason.
Director of Information Services
Rutgers Preparatory School
1345 Easton Avenue
Somerset, NJ 08873
732-545-5600
www.rutgersprep.org
We’ve been slowly deploying Apple TV’s since the start of the SY. I created a separate wireless VLAN for each building. The magic number for us has been 8. As soon as a building\VLAN reaches 8 , the disappearing TV issues begin. The disappearance here seems to be caused by the TV’s dropping their wireless connection. You can force them to reconnect , but another will get booted.
Luckily I only have 2 buildings that will have more than 4 so the workaround may be one more VLAN in each building.
This will be an interesting thread to follow as more and more schools deploy these things.
Jeff
Jeff Dayton
The Madeira School
From: The EDUCAUSE ACCESS Constituent Group Listserv [mailto:ACCESS@LISTSERV.EDUCAUSE.EDU] On Behalf Of David Vieira
Sent: Tuesday, September 25, 2012 9:05 AM
To: ACCESS@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ACCESS] Apple TV disappearing
Peter
I have been looking into these apple tv's and this is one thing i found while looking around for plus's and minus on these devices
" Regarding network issues, sometimes the Apple TV's will "vanish" from teacher's airplay list - we found by resetting the iPad or the network connection on the iPad (by toggling airplane mode on/off) this rectifies the issue, and the latter step only takes a few seconds. Anyone else having a similar issue? "
Not a fix but may be a temp solution
Dave
I am beginning to isolate my vlans as well and it seems to help. ALso, the original vlan was a radius authentication for the iPads (hardwire by ATV). It seems better to use a PSK to the array.
Director of Information Services
Rutgers Preparatory School
1345 Easton Avenue
Somerset, NJ 08873
732-545-5600
www.rutgersprep.org
Since the iPads need to be on the same VLan as the AppleTVs, what do you do about teachers who move between one building and the next? Does your NAC/Wireless system adjust the VLAN of your iPads for each building?
On a related note, have you all seeen http://www.appletvhacks.net/2012/09/26/airparrot-to-stream-or-not-to-stream-review/ ? Will apparently project laptops/droids to the AppleTV. We tested it and it worked across VLANS -- much more testing to do before making any claims.
~~~~~~~~~~~~~~~~~~~~~~~~~
THE PENNINGTON SCHOOL
Kevin Eaton
Director of Technology
112 W. Delaware Avenue
Pennington, NJ
T: 609.737.6140
F: 609.737.7920
Web: www.pennington.org
Email: Keaton@pennington.org
~~~~~~~~~~~~~~~~~~~~~~~~~
Yes, as they change building’s they re-associate VLAN’s
I agree, I’m pretty disappointed with their response as well.
From: The EDUCAUSE ACCESS Constituent Group Listserv [mailto:ACCESS@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kevin Eaton
Sent: Thursday, September 27, 2012 10:41 AM
To: ACCESS@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ACCESS] Apple TV disappearing
Since the iPads need to be on the same VLan as the AppleTVs, what do you do about teachers who move between one building and the next? Does your NAC/Wireless system adjust the VLAN of your iPads for each building?
I have to said that I'm disappointed with Apple's response that this is a "home user/consumer" product while they are obviously reaping significant benefits from the educational market.
On a related note, have you all seeen http://www.appletvhacks.net/2012/09/26/airparrot-to-stream-or-not-to-stream-review/ ? Will apparently project laptops/droids to the AppleTV. We tested it and it worked across VLANS -- much more testing to do before making any claims.
~~~~~~~~~~~~~~~~~~~~~~~~~
THE PENNINGTON SCHOOL
Kevin Eaton
Director of Technology
112 W. Delaware Avenue
Pennington, NJ
T: 609.737.6140
F: 609.737.7920
Web: www.pennington.org
Email: Keaton@pennington.org
~~~~~~~~~~~~~~~~~~~~~~~~~