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Message from richardson@rutgersprep.org

Friends,

We have installed a number of Apple TVs.  All are hardwired on the same VLAN as our faculty laptops and iPads which are wireless.  The list of available ATVs fluctuates.  Sometimes they are all visible, sometimes all or some disappear from the list.   iPads are being dropped after connecting.  I have updated the software on two of the ATV's this morning with no resolution.
 
Is anyone else experiencing this?  Does anyone have a solution?

Thanks 


Peter K. Richardson
Director of Information Services
Rutgers Preparatory School
1345 Easton Avenue
Somerset, NJ 08873
732-545-5600
www.rutgersprep.org

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Message from vieird@d-e.org

Peter

I have been looking into these apple tv's and this is one thing i found while looking around for plus's and minus on these devices

" Regarding network issues, sometimes the Apple TV's will "vanish" from teacher's airplay list - we found by resetting the iPad or the network connection on the iPad (by toggling airplane mode on/off) this rectifies the issue, and the latter step only takes a few seconds. Anyone else having a similar issue? "

Not a fix but may be a temp solution

Dave

Message from richardson@rutgersprep.org

Yes, that is the work around we have (or toggling off/on the wifi), but it is quite frustrating to the teachers.  


Peter K. Richardson
Director of Information Services
Rutgers Preparatory School
1345 Easton Avenue
Somerset, NJ 08873
732-545-5600
www.rutgersprep.org


Message from richardson@rutgersprep.org

All of our ATVs are hardwired for just that reason.


Peter K. Richardson
Director of Information Services
Rutgers Preparatory School
1345 Easton Avenue
Somerset, NJ 08873
732-545-5600
www.rutgersprep.org


Message from jdayton@madeira.org

We’ve been slowly deploying Apple TV’s since the start of the SY.  I created a separate wireless VLAN for each building.  The magic number for us has been 8.  As soon as a building\VLAN reaches 8 , the disappearing TV  issues begin.  The disappearance here seems to be caused by the TV’s dropping their wireless connection.  You can force them to reconnect , but another will get booted. 

 

Luckily I only have 2 buildings that will have more than 4 so the workaround may be one more VLAN in each building.

 

This will be an interesting thread to follow as more and more schools deploy these things.

 

Jeff

Jeff Dayton

The Madeira School

 

 

From: The EDUCAUSE ACCESS Constituent Group Listserv [mailto:ACCESS@LISTSERV.EDUCAUSE.EDU] On Behalf Of David Vieira
Sent: Tuesday, September 25, 2012 9:05 AM
To: ACCESS@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ACCESS] Apple TV disappearing

 

Peter

 

I have been looking into these apple tv's and this is one thing i found while looking around for plus's and minus on these devices

 

" Regarding network issues, sometimes the Apple TV's will "vanish" from teacher's airplay list - we found by resetting the iPad or the network connection on the iPad (by toggling airplane mode on/off) this rectifies the issue, and the latter step only takes a few seconds. Anyone else having a similar issue? "

 

Not a fix but may be a temp solution

 

Dave

Message from richardson@rutgersprep.org

I am beginning to isolate my vlans as well and it seems to help.  ALso, the original vlan was a radius authentication for the iPads (hardwire by ATV).  It seems better to use a PSK to the array.

Peter
Peter K. Richardson
Director of Information Services
Rutgers Preparatory School
1345 Easton Avenue
Somerset, NJ 08873
732-545-5600
www.rutgersprep.org


Message from keaton@pennington.org

Since the iPads need to be on the same VLan as the AppleTVs, what do you do about teachers who move between one building and the next?  Does your NAC/Wireless system adjust the VLAN of your iPads for each building?

I have to said that I'm disappointed with Apple's response that this is a "home user/consumer" product while they are obviously reaping significant benefits from the educational market.

 

On a related note, have you all seeen http://www.appletvhacks.net/2012/09/26/airparrot-to-stream-or-not-to-stream-review/ ?  Will apparently project laptops/droids to the AppleTV.  We tested it and it worked across VLANS -- much more testing to do before making any claims.


~~~~~~~~~~~~~~~~~~~~~~~~~

THE PENNINGTON SCHOOL

Kevin Eaton

Director of Technology

112 W. Delaware Avenue

Pennington, NJ

T: 609.737.6140

F: 609.737.7920

Web:  www.pennington.org
Email:  Keaton@pennington.org

~~~~~~~~~~~~~~~~~~~~~~~~~

 




Message from jdayton@madeira.org

Yes, as they change  building’s they re-associate VLAN’s

I agree, I’m pretty disappointed with their response as well.

 

 

From: The EDUCAUSE ACCESS Constituent Group Listserv [mailto:ACCESS@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kevin Eaton
Sent: Thursday, September 27, 2012 10:41 AM
To: ACCESS@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ACCESS] Apple TV disappearing

 

Since the iPads need to be on the same VLan as the AppleTVs, what do you do about teachers who move between one building and the next?  Does your NAC/Wireless system adjust the VLAN of your iPads for each building?

 

I have to said that I'm disappointed with Apple's response that this is a "home user/consumer" product while they are obviously reaping significant benefits from the educational market.

 

On a related note, have you all seeen http://www.appletvhacks.net/2012/09/26/airparrot-to-stream-or-not-to-stream-review/ ?  Will apparently project laptops/droids to the AppleTV.  We tested it and it worked across VLANS -- much more testing to do before making any claims.

 

~~~~~~~~~~~~~~~~~~~~~~~~~

THE PENNINGTON SCHOOL

Kevin Eaton

Director of Technology

112 W. Delaware Avenue

Pennington, NJ

T: 609.737.6140

F: 609.737.7920

Web:  www.pennington.org
Email:  Keaton@pennington.org

~~~~~~~~~~~~~~~~~~~~~~~~~

 



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