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Help Desk software
Greetings. I'm interested in recommendations for any Help Desk solutions being used to track, manage and report technology problems. We want users to fill out an electronic form or ticket that we can then assign to a staff member and track the number of days the case is open, etc. Ideally there would be some customization of the form and some drop down lists for the person reporting the problem. Thanks much. Barbara __________________________ Barbara J. Prine Administrative Systems Manager FirstClass Administrator Kingswood Oxford School 170 Kingswood Road West Hartford, CT 06119 (860) 233-3500 ext. 2265 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.