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Message from jramsden@ravenscroft.org

(Cross-posted to ISED-L, ACCESS, MISBO-TECH, SAIS-TECH, NCAIS-TECH)


Applications being accepted via LinkedIn


The System Administrator position is part of the technical support team and reports to the Network Services and Support Manager. The position works with a small team of Help Desk personnel responsible for providing Level 1 IT services to faculty, staff and students. The Help Desk team assists in the management of Windows and Mac desktop operating systems, Lenovo laptops/tablets, Google Chromebooks, and Apple iPads as well as a host of internal applications and software. The System Administrator is responsible for a virtualized server farm running VMWare and Windows Server 2003/2008, NetApp SAN, VoIP telephony, Aerohive WiFi, and Cisco networking equipment while assisting in the support of all internal applications and software. This is a hands-on position that acts as the escalation point for the Help Desk team and is relied upon heavily for advice and direction on the engineering, maintenance, management and support of all internal systems.


Responsibilities:


  • Engineer, maintain, manage and support Windows servers in a virtualized environment that provide file, backup, application, database, printing and other services in a mixed (Windows/Mac/ChromeOS) environment.

  • Engineer, maintain, manage and support networking equipment and technology: Ethernet, VLANs, WPA2 Enterprise Wireless, Subnetting/Routing, VPN, DNS, DHCP, Firewall configuration.

  • Engineer, maintain, manage and support VoIP equipment.

  • Act as Level 2 escalation for the Help Desk team on user and infrastructure-based issues.

  • Performs preventative and break/fix maintenance on all internal systems.

  • Maintains campus Active Directory domain including creation of user accounts, group policies, and integration with Google Apps for Education.

  • Maintain small OS X Server installation for policy management and configuration of campus OS X workstations/laptops.

  • Maintain, manage and support the images/imaging of Windows and Mac desktops and laptops.

  • Develops and maintains comprehensive documentation on all internal server systems and configurations.

  • Works with vendor support contacts to resolve complex technical issues.

  • Works independently with minimal supervision to resolve issues as well as complete project-oriented work as assigned by the Network Services & Support Manager or CTO.

  • This is not a 24/7 on-call position, however some off-hours/on call responsibilities will be required as needed.


Required Skills:

  • 3 to 5 years experience supporting 500+ user environments in a dynamic, fast-paced workplace where priorities change frequently.

  • Server administration including user account creation, group and policy management and file system permissions.

  • Ability to troubleshoot and resolve technical issues: Windows Server 2003/2008, Windows XP/7, OS X Lion/Mountain Lion, VMware, Aerohive, Cisco, IBM Tivoli Storage Server and Google Apps.

  • Familiarity with a variety of networking equipment and technology.

  • Ability to troubleshoot and resolve moderate to complex technical issues independently and/or with vendor support.

  • Solid understanding of Windows and Mac desktop operating systems, configurations, as well as imaging solutions for desktop deployment.

  • Familiarity with ticket-based helpdesk systems/workflows with the ability to document problems and resolutions and clearly communicate issue status to customers and managers.

  • Customer-focused attitude and commitment to quality.


Education/Experience Requirements:


  • Degree in a technology-related discipline, graduation from technical school, and/or recognized industry certifications related to hardware/software, desktop operating systems, networking or similar.


---------------------------------------------------------------------------

Jason T. Ramsden; CTO @ Ravenscroft School (Raleigh, NC - USA)

Phone: 919.714.9770

Calendar: Schedule a Meeting

Blog: Cup of Joe with the CTO


FOLLOW RAVENSCROFTFacebookTwitterYouTubePinterestLinkedInBlogs


##########################################################################################################

This email and any attachments are confidential and intended solely for use by the individual or entity to whom they are addressed and should not be disseminated without permission. No confidentiality or privilege is waived by any mistransmission. If you have received this email in error, please delete it and all copies of it from your system immediately. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Ravenscroft.

Note: Ravenscroft accepts no liability for any damage caused by viruses transmitted by this email. In addition, Ravenscroft reserves the right to monitor all e-mail communications through its networks.

##########################################################################################################

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Message from jramsden@ravenscroft.org

(Cross-posted to ISED-L, ACCESS, MISBO-TECH, SAIS-TECH, NCAIS-TECH)


Applications being accepted via LinkedIn


The System Administrator position is part of the technical support team and reports to the Network Services and Support Manager. The position works with a small team of Help Desk personnel responsible for providing Level 1 IT services to faculty, staff and students. The Help Desk team assists in the management of Windows and Mac desktop operating systems, Lenovo laptops/tablets, Google Chromebooks, and Apple iPads as well as a host of internal applications and software. The System Administrator is responsible for a virtualized server farm running VMWare and Windows Server 2003/2008, NetApp SAN, VoIP telephony, Aerohive WiFi, and Cisco networking equipment while assisting in the support of all internal applications and software. This is a hands-on position that acts as the escalation point for the Help Desk team and is relied upon heavily for advice and direction on the engineering, maintenance, management and support of all internal systems.


Responsibilities:


  • Engineer, maintain, manage and support Windows servers in a virtualized environment that provide file, backup, application, database, printing and other services in a mixed (Windows/Mac/ChromeOS) environment.

  • Engineer, maintain, manage and support networking equipment and technology: Ethernet, VLANs, WPA2 Enterprise Wireless, Subnetting/Routing, VPN, DNS, DHCP, Firewall configuration.

  • Engineer, maintain, manage and support VoIP equipment.

  • Act as Level 2 escalation for the Help Desk team on user and infrastructure-based issues.

  • Performs preventative and break/fix maintenance on all internal systems.

  • Maintains campus Active Directory domain including creation of user accounts, group policies, and integration with Google Apps for Education.

  • Maintain small OS X Server installation for policy management and configuration of campus OS X workstations/laptops.

  • Maintain, manage and support the images/imaging of Windows and Mac desktops and laptops.

  • Develops and maintains comprehensive documentation on all internal server systems and configurations.

  • Works with vendor support contacts to resolve complex technical issues.

  • Works independently with minimal supervision to resolve issues as well as complete project-oriented work as assigned by the Network Services & Support Manager or CTO.

  • This is not a 24/7 on-call position, however some off-hours/on call responsibilities will be required as needed.


Required Skills:

  • 3 to 5 years experience supporting 500+ user environments in a dynamic, fast-paced workplace where priorities change frequently.

  • Server administration including user account creation, group and policy management and file system permissions.

  • Ability to troubleshoot and resolve technical issues: Windows Server 2003/2008, Windows XP/7, OS X Lion/Mountain Lion, VMware, Aerohive, Cisco, IBM Tivoli Storage Server and Google Apps.

  • Familiarity with a variety of networking equipment and technology.

  • Ability to troubleshoot and resolve moderate to complex technical issues independently and/or with vendor support.

  • Solid understanding of Windows and Mac desktop operating systems, configurations, as well as imaging solutions for desktop deployment.

  • Familiarity with ticket-based helpdesk systems/workflows with the ability to document problems and resolutions and clearly communicate issue status to customers and managers.

  • Customer-focused attitude and commitment to quality.


Education/Experience Requirements:


  • Degree in a technology-related discipline, graduation from technical school, and/or recognized industry certifications related to hardware/software, desktop operating systems, networking or similar.


---------------------------------------------------------------------------

Jason T. Ramsden; CTO @ Ravenscroft School (Raleigh, NC - USA)

Phone: 919.714.9770

Calendar: Schedule a Meeting

Blog: Cup of Joe with the CTO


FOLLOW RAVENSCROFTFacebookTwitterYouTubePinterestLinkedInBlogs


##########################################################################################################

This email and any attachments are confidential and intended solely for use by the individual or entity to whom they are addressed and should not be disseminated without permission. No confidentiality or privilege is waived by any mistransmission. If you have received this email in error, please delete it and all copies of it from your system immediately. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Ravenscroft.

Note: Ravenscroft accepts no liability for any damage caused by viruses transmitted by this email. In addition, Ravenscroft reserves the right to monitor all e-mail communications through its networks.

##########################################################################################################

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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